Major Accounts Manager

About Us

Catalys Lubricants is a family-owned company built from generation to generation since 1945. Today, the company operates four production and packaging facilities, as well as 15 warehouses across the country. True to its commitment to providing local, personalized support to its customers, the Group and its subsidiaries have established themselves as key suppliers of lubricants and related products from coast to coast.

Position Summary

The Major Accounts Manager is responsible for managing relationships with the company's strategic customers while overseeing activities related to purchasing, invoicing, inventory management, and contract administration.

This role aims to ensure customer satisfaction, compliance with the company’s contractual obligations, efficient procurement processes, accurate invoicing, and optimal inventory level management.

The successful candidate will work closely with major customers and various internal departments to ensure smooth daily operations, cost optimization, and the maintenance of high service standards.

Key Responsibilities

• Develop and maintain strong relationships with major customers and suppliers.

• Manage and monitor service agreements (pricing, contractual terms, renewals, and service commitments).

• Monitor service quality and ensure compliance with contractual obligations.

• Coordinate procurement activities (requests for quotations, purchase orders, and approvals).

• Ensure the purchasing and delivery of products and materials within required timelines.

• Review and validate invoices against purchase orders and contractual agreements.

• Analyze and resolve invoicing discrepancies or errors.

• Coordinate invoice approvals and follow up on payments.

• Participate in budget monitoring and cost analysis.

• Monitor inventory levels and coordinate replenishment activities.

• Analyze and resolve inventory discrepancies and stock shortages.

• Collaborate with warehouse personnel to ensure efficient inventory handling.

• Prepare key performance indicators (KPIs).

• Identify opportunities to improve operational efficiency and reduce costs.

• Participate in continuous improvement initiatives in collaboration with various departments.

Qualifications and Experience

• College diploma or university degree in Supply Chain Management, Business Administration, Procurement, Accounting, or a related field (an asset).

• Relevant experience in major account management, purchasing, inventory management, or supply chain operations.

• Experience managing customer contracts or Master Service Agreements (MSAs) is considered an asset.

• Proficiency in Microsoft Office, particularly Excel.

• Experience with ERP systems or inventory management software.

• Excellent communication, negotiation, and problem-solving skills.

• Strong organizational skills, thoroughness, and attention to detail.

What We Offer

• Competitive salary based on experience.

• Comprehensive group insurance benefits.

• Employee Assistance Program.

• Dynamic and collaborative work environment.

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