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VA
AI Enablement Specialist - Contract
Vital AI
Canada
- Contract
…problems using technology. You don't need to be a software engineer, but you do need to be an advanced AI user who is comfortable experimenting with new tools and building practical…
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TE
FinTech Data Engineer: Claude AI Workflow for Form ADV & FINTRX Analytics
The Essence Group
Canada
- Contract
We are seeking an expert Senior FinTech Data Engineer / AI Developer based in Canada or the United States to architect and build a repeatable, highly resilient wealth-management research…
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DevOps Engineer
TechDoQuest
Canada
- Full-time
We are seeking a Advanced Site Reliability / DevOps Engineer to join the Fulfillment Services team, focused on infrastructure automation, cloud platform management, and CI/CD enablement.…
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QA Automation Engineer - Python/ Robot Framework
BeachHead
Toronto, ON
- $57.97 to $69.57 CAD / hour
- Contract
Working with one of our top financial clients, this role calls for a QA Automation Engineer - Python/ Robot Framework to drive functional testing and automation initiatives, collaborate…
Added 14 mins ago
MN
Junior Cloud QA Specialist (SDET) - 13-month term contract (maternity leave)
March Networks
Ottawa, ON
- Contract
…looking for a person who is passionate about quality, test automation and technology, possesses a collaborative mindset, and has a deep curiosity as to how things work ‘under the hood' as…
Added 14 mins ago
AS
Devops Engineer - Cloud Migration
Apex Systems
Toronto, ON
- $45 to $49 USD / hour
- Full-time
Overview: As a DevOps Engineer at one of the top five banks, you will play a crucial role in the day-to-day Business as Usual (BAU) operations while focusing on migrating select…
Added 15 mins ago
HC
Growth Marketing Engineer
Healthcord Cryogenics
Vancouver, BC
- Full-time
…newsletters (print and electronic), basic SEO/SEM support, and light automation of CRM/marketing systems (such as HubSpot or…
Added 29 mins ago
C
Systems Engineer, Sr
Company3
Toronto, ON
- Full-time
Technical Leadership & Mentorship: The Systems Engineer, Sr will serve as a senior technical authority and the final escalation point for complex infrastructure issues. They will mentor…
Added 29 mins ago
M
Senior Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
As a Senior Full Stack Engineer, you will help shape solutions, advance strategic initiatives, strengthen our technology footprint and champion strong engineering practices within your team.
Added 29 mins ago
Machine Builder Solution Manager
Siemens
Canada
Siemens Digital Industries Automation (DI AUT) is one of the world’s leading providers of industrial automation. Our innovative automation portfolio enables companies of all sizes in both…
Added 44 mins ago
F
Senior Platform Engineer
Flinks
Remote, Canada
- Full-time
- Remote
Added 44 mins ago
A
Electrical Engineering Student (Summer 2027)
AtkinsRéalis
Calgary, AB · Vancouver, BC · Winnipeg, MB · Bedford, NS · Toronto, ON
- Full-time
Process Engineering and Automation: Develop control systems to automate processes.
Added 44 mins ago
TU
Software Engineer Graduate Scheme - Halifax
targetjobs UK
Halifax, NS
- Full-time
And as a Software Engineer graduate, your work will be anything but behind the scenes. You’ll help design, build and maintain the applications, platforms and digital services that millions…
Added 44 mins ago
KG
.NET & SharePoint Integration Engineer
K&K Global Talent Solutions INC.
Quebec, QC
- Full-time
Automation & Background Processing: Engineer robust scheduled jobs, message consumers, background tasks, and enterprise automation pipelines.
Added 44 mins ago
Q
Senior Cloud Engineer
QualityAI
Canada
- Full-time
We are looking for a Senior Cloud Engineer with strong experience in AWS, Terraform, and Infrastructure as Code (IaC).
Added 59 mins ago
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Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 1 hour ago
TR
Staff Software Engineer - II (KeyCite)
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
As a Staff Software Engineer II at KeyCite, you will lead complex, business-critical engineering initiatives from architecture through production. You will modernise established platforms…
Added 1 hour ago
Senior Customer Engineer, Named Enterprise - Montreal, QC
Cloudflare
Montreal, QC
The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap…
Added 1 hour ago
HS
Data Warehouse System Engineer
Hyve Solutions
ON · Ontario, Canada
- Full-time
We are seeking an experienced Data Warehouse SE (Data Platform Engineer) to lead the evolution of our enterprise data platform from a traditional Hadoop/Hive architecture to a modern…
Added 1 hour ago
HS
Site Reliability Engineer- EDI
Hyve Solutions
ON · Ontario, Canada
- $70,000 to $110,000 CAD / year
- Full-time
We are looking for a proactive and technically strong Site Reliability Engineer to support business-critical application platforms, EDI services, and production infrastructure across North…
Added 1 hour ago
AI Engineer, Platform and Runtime
HS Financial Technologies
Halifax, NS
Our proprietary platform connects data, workflows, and operations across the investment lifecycle, delivering the automation, transparency, and insights clients need to operate efficiently…
Added 1 hour ago
AM
Senior Infrastructure Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
We are looking for a Senior Infrastructure Engineer to own the platforms used to build and validate AMD software at scale. These platforms include large on-premises and cloud compute…
Added 1 hour ago
OI
Global IT Support Engineer
Orbis Investments
Burnaby, BC
- Full-time
Our End User Support team in Vancouver is hiring a Global IT Support Engineer to keep colleagues in eight countries productive and secure. You will be the first point of contact for…
Added 1 hour ago
ZS
Senior Network Engineer Data Center and Network Infrastructure
Zodiac Solutions, Inc
Montreal, QC
- Full-time
Senior Network Engineer - Data Center and Network Infrastructure
Added 1 hour ago
AC
Electrical Engineer
ALTEN Canada
Pickering, ON
- Full-time
…challenges across diverse industries. From Life Sciences to Energy, Automation to Manufacturing, Aviation, Defense, Automotive, Rail and Transportation, to Information Systems and…

Orbis Investments

Global IT Support Engineer

Burnaby, BC, Canada

The annual base salary for this position will be between $70,000 and $80,000 per year. · Full-time

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Job details

Pay: The annual base salary for this position will be between $70,000 and $80,000 per year.
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Our End User Support team in Vancouver is hiring a Global IT Support Engineer to keep colleagues in eight countries productive and secure. You will be the first point of contact for technical issues, owning each one from the first report through to root cause, across Microsoft 365, Intune, Entra ID and AWS. It is hands-on work with real ownership, and the people you support are the ones who keep our investment teams running.

Why Orbis?

Culture. We are committed to our Core Values. We encourage intellectual curiosity and individualism as well as collaboration across different areas of the business. We seek to hear our people’s voices – whether quiet or loud. Sharing ideas and challenging the status quo are commonplace.
Autonomy. While guidance and support are provided, team members own their work and projects.
Growth opportunities. We support our people in continuous learning and development.
Agile environment. We are committed to providing a work environment that balances the needs of our clients; the needs of our teams; and the personal needs, commitments, and interests of our people.
Philanthropy. Our people can contribute to society in a unique and personal way, through various philanthropy opportunities and programmes.

What will your responsibilities be?

Resolve incidents and service requests, remotely and in person, within agreed SLAs and KPIs, keeping users informed until the issue is closed.
Deploy and support end-user devices across their full lifecycle, including configuration, patching, inventory and warranties.
Run employee onboarding and offboarding, including accounts, permissions, passwords, multifactor authentication and access requests.
Administer Microsoft 365, Intune, Entra ID and AWS services, including Teams, Exchange Online, SharePoint and meeting room technology.
Work with colleagues to find root causes, and escalate complex issues while maintaining ownership and communication.
Automate routine support work with PowerShell, and use approved AI tools to improve triage, troubleshooting and knowledge content while protecting company and user data.
Write the documentation, procedures and knowledge base articles that make the next fix faster.
Respond to suspected phishing, malware and compromised accounts in line with our security procedures.
Support colleagues across time zones, including agreed out-of-hours coverage where required.

About you

Experienced in enterprise application support across cloud and on-prem environments.
Strong analytical and troubleshooting skills with a structured approach.
Clear communicator who remains composed under pressure.
Ownership-driven, autonomous, and proactive in improving systems and processes.
Strong collaborator with a security-minded approach to operations.
Disciplined in documentation, operational rigour, and continuous improvement.
Comfortable with scripting/automation and eager to advance these skills.

Nice to have

Vendor contract and SLA management experience.
Relevant certifications, e.g.: Microsoft Certified (Azure Administrator / Azure Engineer), AWS SysOps Administrator or Solutions Architect Associate, Comptia certifications (A+, Security+)
Experience in financial services or another regulated industry.
Understanding of ITIL and service management practices.

What we offer

The annual base salary for this position will be between $70,000 and $80,000 per year. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, and experience. We offer very competitive total compensation, with strong performers earning higher performance-based bonuses.

Instructions for application

To complete your application, please submit your resume, cover letter and transcripts (all post-secondary to this point; unofficial are accepted).

About Orbis

We are a global firm with offices across eight countries, over 400 employees and more than $50 billion in assets under management. But those numbers don't define Orbis. It's our values, how we do things day-by-day, and how we add value for our clients that define us.

Our investment philosophy is fundamental, long-term and contrarian. As contrarian investors, we aim to take a different perspective, and this filters into everything we do. To invest differently, you need to think differently. This is encouraged by having teams of people with different backgrounds, experiences and ways of thinking.

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More about this job

Responsibilities

Resolve and own end-user incidents and service requests, support devices throughout their lifecycle, and manage onboarding, offboarding, accounts, permissions, and cloud services. Investigate root causes, respond to security incidents, automate routine work, maintain support documentation, and assist colleagues across time zones.

Requirements

Candidates should have experience supporting enterprise applications across cloud and on-premises environments, strong analytical and troubleshooting skills, and clear communication and collaboration abilities. The role also calls for ownership, security-minded operations, disciplined documentation, and comfort with scripting and automation; ITIL knowledge, relevant certifications, and regulated-industry experience are advantageous.

Skills

Enterprise Application Support
Incident Resolution
Troubleshooting
Microsoft 365 Administration
Intune Administration
Entra ID Administration
AWS Administration
PowerShell Scripting
Device Lifecycle Management
Identity and Access Management
Multifactor Authentication
Cybersecurity Incident Response
Root Cause Analysis
Documentation
Service Management
Communication

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Intune
Entra ID
AWS
Teams
Exchange Online
SharePoint
PowerShell
Multifactor Authentication
End-User Support
Incident Management
Service Requests
Service-Level Agreements
Key Performance Indicators
Device Lifecycle Management
Onboarding
Offboarding
Identity and Access Management
Phishing Response
Malware Response
Compromised Account Response
Root Cause Analysis
Automation
Artificial Intelligence Tools
Knowledge Base
ITIL
Vendor Contract Management
Financial Services
Azure Administrator
AWS SysOps Administrator

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