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Added 10 hours ago
Reliability Specialist, Cranes Maintenance
ArcelorMittal
Hamilton, ON
(Senior Coordinator / Specialist / Senior Specialist)
Added 15 hours ago
LI
Warranty Coordinator (18 Month Contract)
Leavitt Industrial Group
Langley (District), BC · Langley, BC
- Contract
Leavitt Industrial Group is looking for an organized Warranty Coordinator to join our team in Langley, British Columbia. As the Warranty Coordinator you will coordinate and manage…
Added 20 hours ago
D
Patient Care Coordinator - Applewood Dental
dentalcorp
Innisfil, ON · Applewood Dental
- Full-time
Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner
Added 22 hours ago
PC
Service Coordinator
People Corporation
Winnipeg, MB · MB - Life Benefits Wpg
- Full-time
Working closely with Account Managers, plan administrators, insurance carriers, and service providers, the incumbent helps coordinate plan administration activities, resolve member…
Added 22 hours ago
MD
Federal Audit Contract Liaison / Human Services Program Representative 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Health care program operations, claims processing, reimbursement, or program integrity.
Added 1 day ago
SC
Procurement Coordinator
Sturgeon County
Morinville, AB
- $83,161 to $105,805 CAD / year
- Temporary
Provides administrative support to the Risk and Procurement Officer for insurance and small claims documentation distribution and collection.
Added 1 day ago
Coordinator, Construction Services
Defence Construction Canada
NT · NWT, Yellowknife_, Northwest Territories
As Coordinator, Construction Services, you will play a key role in delivering complex construction projects, working closely with contractors, consultants and Client-Partners to keep work…
Added 1 day ago
AU
Human Resources Coordinator
Allied Universal
Winnipeg, MB
- $55,000 CAD / year
- Full-time
…leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time…
Added 1 day ago
I
Human Resources Coordinator
Innofoods
Langley (District), BC · Langley, BC
- Full-time
The HR Coordinator provides comprehensive support across HR operations, recruitment and onboarding, payroll, benefits, employee records, health and safety, and compliance. The position…
Added 1 day ago
II
Logistics Coordinator
Isabey Interiors
Kelowna, BC
- Full-time
Keep shipments moving and everyone informed. We’re looking for a Logistics Coordinator in Kelowna to track furniture shipments, coordinate freight information, and follow through on the…
Added 1 day ago
HC
Company Product Distribution Coordinator (12 Month Contract)
Honda Canada Inc.
Markham, ON
- Full-time
Manage in-use inventory, track accidents reports, insurance claims, course completion, etc.;
Added 1 day ago
HC
Company Product Distribution Coordinator (12 Month Contract)
Honda Canada Inc.
Markham, ON
- Full-time
Manage in-use inventory, track accidents reports, insurance claims, course completion, etc.;
Added 1 day ago
NP
Coordinator, Maintenance & Projects
Niagara Parks Commission
Niagara Falls, ON
- Full-time
…within established policies, procedures and guidelines the Coordinator, Maintenance and Projects will supervise, organize, schedule and coordinate the assignment of engineering departmental…
Added 1 day ago
DM
Executive Assistant - Finance & Business Operations
Danton Medical Clinic
Toronto, ON · Scarborough, ON
- $37,000 to $40,000 CAD / year
- Full-time
Business Administration & Finance Coordinator / Executive & Personal Assistant
Added 1 day ago
LH
Care Coordinator - Multiple Future Opportunities
Lifemark Health Group
Fonthill, ON
- $17.6 to $24.54 CAD / hour
- Full-time
Collect payment at time of service and maintain accurate insurance claims to third party funders
Added 2 days ago
GT
WARRANTY ADMINISTRATOR/ SERVICE COORDINATOR - OAKVILLE SERVICE TEAM
Grand Touring Automobiles
Oakville, ON
- Full-time
We are currently seeking a detail-oriented, organized, and customer-focused Warranty Administrator & Service Coordinator to join our Service team in Oakville. This hybrid role combines…
Added 2 days ago
EI
Health and Safety Coordinator
EBC Inc.
Greater Napanee, ON · Napanee, ON
- Full-time
The Health & Safety Coordinator provides leadership and hands-on expertise to ensure the highest standards of health and safety performance on a complex ICI construction project. This role…
Added 2 days ago
CC
Parts Coordinator
CSN Collision
Mississauga, ON
- Full-time
The role of a Parts coordinator is to efficiently process and manage parts for the collision facility. Parts are a main artery of a collision facility, which is an integral part of the…
Added 2 days ago
N
Coordinator, Leaves (Temporary)
Nutrien
Calgary, AB
- Temporary
Collaborate with HR Business Partners, Disability Management, Occupational Health Nurses, and insurance providers to manage claims and secure leave approvals
Added 2 days ago
N
Coordinator, Leaves (Temporary)
Nutrien
Saskatoon, SK
- Temporary
Collaborate with HR Business Partners, Disability Management, Occupational Health Nurses, and insurance providers to manage claims and secure leave approvals
Added 2 days ago
AT
Front Desk Reception (Scarborough)
Axis Therapy & Performance
Toronto, ON · Scarborough, Ontario
- Part-time
At Axis, our client care coordinator team is responsible for providing exceptional client experience and hospitality. The CC ensures excellence in all aspects of front desk operations,…
Added 2 days ago
AT
Front Desk Reception (Scarborough)
Axis Therapy & Performance
Toronto, ON · Scarborough, ON
- Part-time
At Axis, our client care coordinator team is responsible for providing exceptional client experience and hospitality. The CC ensures excellence in all aspects of front desk operations,…
Added 3 days ago
Safety & Wellbeing Coordinator
Hilton Food Group Plc
Brantford, ON
Experience with insurance and claims management (employee Comp).
Added 3 days ago
FB
Central - Production Plant Coordinator
Farm Boy Inc.
Ottawa, ON
- From $50,000 CAD / year
- Full-time
Coordinate customer complaints and retail claims by investigating concerns, reviewing corrective actions with Managers, and ensuring complete and timely responses to PNCLs.
Added 3 days ago
FB
Central - Production Plant Coordinator
Farm Boy Inc.
Ottawa, ON
- $50,000 CAD / year
- Full-time
Coordinate customer complaints and retail claims by investigating concerns, reviewing corrective actions with Managers, and ensuring complete and timely responses to PNCLs.

Orbit Insurance Services

Quality Assurance & Training Coordinator (6-Month Secondment)

Wetaskiwin, AB, Canada

Salary Range: Min: $57,669, Mid: $72,086, Max: $86,504 · Full-time

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Job details

Pay: Salary Range: Min: $57,669, Mid: $72,086, Max: $86,504
Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 13, 2026

Original job description

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

What You’ll Do

The Quality Assurance & Training Coordinator is responsible for training, monitoring, evaluating and coaching staff on call handling, call resolution and quality file management to provide optimum service to Orbit’s customers

Conducts staff call observation and file audits on a scheduled basis to ensure service standards are met. This includes auditing files to ensure technical underwriting and internal process protocols (e.g., properly entering data, documentation, etc.) have been followed.
Provides department manager & broker with audit results to offer feedback, identify coaching opportunities and to develop individual performance plans.
Provides managers, with monthly audit reports. Based on the reports, makes recommendations to the managers on individual and departmental training requirements.
Creates and delivers targeted training presentations.
Onboard training of new employees (Systems, workflows, transaction audits).
Recognizes and motivates customer service and sales representatives to maximize performance.
Keeps customer information confidential to protect operations. Ensures staff audit summaries and action plans are filed appropriately.
Assists the management team within the group home & auto division with the implementation of programs and new integration initiatives.
Helps the management team within Sales & Service in investigating and troubleshooting customer service issues & file escalations.
Provides customer service support as required.
Provides reports and call auditing to assist in complaint resolution.
Performs other duties within competence, as assigned.

Let’s Talk About You: 

A college diploma or equivalent insurance industry designation.
Licensed.
A minimum of two years’ experience in underwriting is preferred.
A minimum of three years’ experience in customer service or a contact center environment.
Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
Superior time management, project management and organizational skills to manage competing priorities.
Knowledge of Applied Epic, Carrier portals, Applied Rating Services and call-monitoring software applications.
Intermediate knowledge of Microsoft Office Suite applications.
The ability to fluently communicate in both English and French is an asset

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Salary Range: Min: $57,669, Mid: $72,086, Max: $86,504

This position offers a competitive salary along with rewarding bonuses that recognize your dedication.

At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time.

Some Of The Perks We Offer

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness support to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

Defined benefit pension plan for a financially confident retirement
100% coverage of approved continuing education and licensing fees
Access to a wealth of learning resources, including LinkedIn Learning for professional development
Flexible work-from-home and hybrid options
Unlock your potential with opportunities for advancement

Let’s work together! If you are interested in this opportunity, please apply online.

The OTIP Group of Companies (“OGC”) is a group of affiliated organizations operating under a shared purpose and values. OGC is comprised of Ontario Teachers Insurance Plan (OTIP), Curo Claims Services, and Orbit Insurance Services.

Candidate communications may refer to OGC when referencing any of the affiliated organizations applied to.

This recruitment process uses artificial intelligence tools to assist with screening and assessing applications. All hiring decisions include human review.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

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More about this job

Responsibilities

Train, monitor, evaluate, and coach staff on call handling, resolution, and file management, including scheduled call observations and audits of underwriting and internal processes. Report audit findings, recommend training and coaching plans, deliver training and onboarding, and support management with customer service issues, escalations, and complaint resolution.

Requirements

A college diploma or equivalent insurance industry designation is required, along with an active license; at least two years of underwriting experience is preferred. The role calls for at least three years of customer service or contact center experience, strong communication and organizational skills, knowledge of insurance and call-monitoring systems, and intermediate Microsoft Office skills; English-French fluency is an asset.

Skills

Quality Assurance
Staff Training
Call Monitoring
File Auditing
Coaching
Underwriting
Customer Service
Contact Center Operations
Communication
Time Management
Project Management
Organization
Applied Epic
Carrier Portals
Applied Rating Services
Microsoft Office

Benefits

Defined Benefit Pension Plan
Continuing Education And Licensing Fee Coverage
Professional Development Resources
Flexible Work-From-Home And Hybrid Options
Advancement Opportunities
Bonuses
Mental Wellness Support

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Training
Call Handling
Call Resolution
File Audits
Underwriting
Insurance
Customer Service
Contact Center
Coaching
Performance Plans
Audit Reports
Employee Onboarding
Sales And Service
Complaint Resolution
File Escalations
Applied Epic
Carrier Portals
Applied Rating Services
Call-Monitoring Software
Microsoft Office
Licensing
Process Compliance
Data Entry
Documentation

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