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Added 9 mins ago
AG
Technical Lead, Aerospace Development
ADGA Group Consultants Inc
Ottawa, ON
- $140,000 to $160,000 CAD / year
- Full-time
…the CAF and RCMP and other professionals committed to public service, while fostering a safe, inclusive, and agile workplace that supports career development, professional growth, and…
Added 23 mins ago
TT
Senior Coordinator, Human Resources
Toronto Tempo
Toronto, ON
- Full-time
Experience in professional sport, amateur sport, a league, a national or provincial sport organization, events, entertainment, or another fast-paced environment considered an asset.
Added 23 mins ago
AG
Technical Lead, Aerospace Development
ADGA Group
Ottawa, ON
- $140,000 to $160,000 CAD / year
- Full-time
…the CAF and RCMP and other professionals committed to public service, while fostering a safe, inclusive, and agile workplace that supports career development, professional growth, and…
Added 23 mins ago
AG
Technical Lead, Aerospace Development
ADGA Group
Ottawa, ON
- $140,000 to $160,000 CAD / year
- Full-time
…the CAF and RCMP and other professionals committed to public service, while fostering a safe, inclusive, and agile workplace that supports career development, professional growth, and…
Added 23 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
St. Catharines, ON
- Part-time
Commitment to providing exceptional customer service
Added 23 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Commitment to providing exceptional customer service
Added 23 mins ago
BH
Client & Sales Lead
BeWell Health Centres
Hamilton, ON · Mississauga, ON
- Full-time
Create a warm, professional, and supportive experience from the first interaction with the clinic.
Added 53 mins ago
VM
Summer Sales Internship 2027
Vantage Marketing Canada
Montreal, QC
- Internship
…model that revolutionized how homeowners access fast, reliable…
Added 53 mins ago
C
Financial Services Representative II
CIBC
Campbell River, BC · CampbellRiver-StAnns&IslandHwy
- Full-time
Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Goal Planning, Group Problem Solving, Outbound Calls, Regulatory Requirements, Results-Oriented
Added 1 hour ago
U
Strong Communicators Needed for An Airbnb Luxe Home Consultant Project - Charlevoix, Canada
Upwork
QC · Charlevoix Regional County Municipality, QC
- Contract
Preferred but not required: background in hospitality, customer service, interior design, real estate, or related fields
Added 1 hour ago
VI
Immigration caseworker
VLINK Immigration
Canada
- Full-time
Proficiency in client communication and customer service, with clear written and verbal communication skills.
Added 1 hour ago
HC
Director, Engagement
Hotels Canada
Ottawa, ON
- Full-time
Lead a high-performing team committed to service excellence, collaboration, and continuous improvement.
Added 1 hour ago
O
Orchard - VP, Client Services & Digital Transformation (Toronto)
Orchard
Toronto, ON
- $15,000 to $170,000 CAD / year
- Full-time
Solve client service problems before they escalate, and communicate concerns to the agency team where needed.
Added 1 hour ago
BA
Workplace Experience Coordinator
Brown and Beattie
Markham, ON
- Full-time
…You will help ensure our workplace is welcoming, organized, professional and running…
Added 1 hour ago
Quality Assurance - Quality Assurance Manager
Recruitment Team
Winnipeg, MB
…Pharmacists, skilled Technicians, HR, IT, Procurement, Warehouse and Customer Service…
Added 1 hour ago
Accounting Coordinator (Maternity Leaver Contract)
Hollywood Bowl Group
Oakville, ON
Strong communication and customer service skills.
Added 1 hour ago
R
Bilingual Customer Service Representative
Redion
Toronto, ON
- $60,000 to $63,000 CAD / month
- Full-time
Provide service to clients with existing policies as well as assist in new business generation.
Added 1 hour ago
VL
LSM - Full Time Concierge
Vantage Living Inc.
Salmon Arm, BC
- $22.75 USD / hour
- Full-time
…lifestyle. Lakeside Manor offers 110 beautifully appointed suites, a service package that considers your every need, plus a host of unique lifestyle choices. Whether you’re catching a movie…
Added 1 hour ago
VL
LSM - PT Weekend Concierge
Vantage Living Inc.
Salmon Arm, BC
- $21.5 CAD / hour
- Part-time
…supporting the leadership team in managing day-to-day operations, service planning and labour utilization. Assists with the coordination of various site services during site expansion…
Added 1 hour ago
TW
Wealth Associate or Senior Wealth Associate
Thrive Wealth Management
Regina, SK
- Full-time
Experience in customer service and/or providing administrative support
Added 1 hour ago
TW
Financial Advisor, Investments
Thrive Wealth Management
Saskatoon, SK
- Full-time
Added 1 hour ago
TW
Member Services Representative I - Two Positions
Thrive Wealth Management
Emerald Park, SK · Montmartre, SK · Vibank, SK
- Part-time
We’re looking for two motivated team-players who are member-service ambassadors to come on board as a permanent part-time and temporary part-time Member Service Representative supporting…
Added 1 hour ago
TW
Financial Advisor - Temporary
Thrive Wealth Management
Whitewood, SK
- Full-time
Added 1 hour ago
TW
Deposit Support Representative
Thrive Wealth Management
Regina, SK
- Part-time
…In this role, you are responsible for ensuring our Financial Service Representatives have all the resources, tools, and research support they need to champion our members’ financial…
Added 1 hour ago
TW
Financial Services Representative
Thrive Wealth Management
Lemberg, SK
- Part-time
We’re looking for an agile member-service ambassador to come on board as a part-time Financial Service Representative at our Lemberg Branch. You will be the first point of contact for…

Orchard

Orchard - VP, Client Services & Digital Transformation (Toronto)

Toronto, ON, Canada

$15,000 to $170,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $15,000 to $170,000 CAD / year
Job type: Full-time
Apply by: Dec 1, 2026
Experience: Extensive experience leading complex digital delivery in an agency or consulting environment; 10+ years.
Posting language: English
Posted: Nov 1, 2026

Original job description

At Orchard, we believe technology can make lives better for businesses, brands, and the people behind them. We exist to invent better outcomes through creativity and technology, and our delivery team is the engine that makes it real.

Job Description

The VP, Client Services and Digital Transformation owns end-to-end accountability for an account or account group: strategic and creative direction, client leadership and growth, and the program governance and commercial control needed to deliver against it. This role combines what was previously split across a Group Business Director (strategy, client relationship, new business) and a Programme Lead (release planning, dependency mapping, delivery governance, commercial rhythm), consolidating strategic ownership and delivery governance into a single accountable lead. This role is needed in Totonto to accommodate our clients.

Responsibilities

Strategy & Growth

Write proposals, strategies and briefs that inspire great work and meet clients' overall business and marketing objectives.
Understand the business needs and identify opportunities to shape the digital transformation roadmap spanning CX, data, and platforms.
Lead planning and forecasting of client plans, aligned to the digital transformation or integrated roadmap.
Advise clients and agency teams on the latest digital and AI-enabled innovations.
Inspire creative thinking, judge creative ideas, and hold the bar on quality of thinking as well as delivery.

Program Governance & Delivery

Own the integrated roadmap and release calendar across UX, engineering, content, analytics, and agency partners.
Run cross-program cadences; maintain decision, dependency, and change logs.
Keep all projects on schedule and within scope, partnering with strategy and delivery teams day to day.
Identify and embed new ways of working that let the team deliver quality work faster and more cost-effectively.
Build a delivery model that scales across multiple brands and stakeholders without becoming person-dependent.

Quality & Release Readiness

Align non-functional requirements, security, analytics, and QA readiness across streams.
Institutionalise go-live checklists and DNP (do-not-proceed) tracking; drive post-release retrospectives.

Regulated Digital Delivery

Lead delivery in environments where review cycles, compliance requirements, and approval workflows are critical, ensuring plans account for regulatory and legal review, stakeholder sign-off, and market-specific complexity.
Maintain high standards of documentation, decision tracking, and change visibility across all workstreams.
Balance speed and quality with client-led compliance processes.

Commercial & Resourcing Management

Align team capacity to the roadmap; manage forecasts, invoicing rhythms, and revenue phasing.
Standardise estimation practices and enforce change control across workstreams.
Own budget and resource planning, allocation, and management, in association with Directors.
Ensure clients are efficiently and accurately charged for work performed.
Own portfolio financial health including forecasting, burn tracking, margin awareness, and early identification of budget, timeline, or margin risk, with recovery plans in place.
Spot and qualify new work opportunities early, shaping scope and commercial approach before a formal brief lands.

Client & Stakeholder Leadership

Maintain a single program-level source of truth: RAG status by track, KPIs, runway, and key decisions.
Operate across multiple business units and brand teams within a single enterprise client, translating fragmented stakeholder agendas into one coherent ecosystem vision.
Partner with Project Management on scope, commercials, and senior stakeholder alignment.
Provide communications counsel and strategic advice to each client; develop strong relationships with senior client stakeholders.
Solve client service problems before they escalate, and communicate concerns to the agency team where needed.
Have the presence and skill to present and sell agency ideas and work at a senior level.

Team Leadership & Capability

Manage and direct the account and delivery team to consistently deliver brilliant work.
Train, support, mentor, and develop the professional competencies of the wider team; drive group performance.
Maintain an effective, collaborative team culture and a climate of creativity and innovation.
Run regular team meetings to review progress, surface problems, and correct course.
Operate across multiple projects and clients at once without losing quality or control.

New Business & Account Growth

Proactively grow the accounts allocated under remit.
Seek opportunities for additional service offerings within the current client portfolio.
Lead and drive new business efforts in response to new client briefs and pitch opportunities.

Qualifications

What You’ll Bring

Must have

Extensive experience leading complex digital delivery in an agency or consulting environment; 10+ years.
Strong track record managing large portfolios with multiple concurrent workstreams and senior stakeholders
Working knowledge of digital platforms, CMS-led delivery, CRM ecosystems, content production, and integrated campaign execution.
Comfortable working at the intersection of strategy and technical architecture with demonstrated ability in asking sharp questions, learns fast, and translates technical constraints into client-ready narrative and back again.
Strong commercial judgement with confidence in forecasting, scoping, change control, opportunity shaping, and proposal development.
Role to be based in Toronto

Highly regarded

Experience in regulated or approval-heavy environments such as health, pharma, animal health, or similarly complex sectors.
Ability to translate ambiguity into clear plans, structure, and team actions.
Confident client operator who can handle senior stakeholders with calm, clarity, and credibility.
Strong leadership skills with experience developing delivery talent and raising standards across a team.
High attention to detail without losing sight of the bigger commercial and delivery picture.
A pragmatic, hands-on leadership style: structured, collaborative, and accountable.

Additional Information

Why Orchard?

We're a creative and technology agency with serious delivery credentials, part of ASX-listed Enero Group with a client portfolio spanning health, consumer, and automotive sectors across Australia and the US.

You'll join a leadership cohort that genuinely raises the bar. People who care about craft, build real capabilities, and invest in each other. You'll have direct access to senior leadership, genuine autonomy in how you lead, and the chance to shape how AI changes delivery at one of the most progressive agencies in the market.

If you're the kind of person who turns ambiguity into structure, builds teams that don't need you for every answer, and gets genuinely excited about what AI can do for delivery, we'd love to hear from you.

Orchard Marketing is part of the Enero Group. As a Group, we proudly acknowledge the traditional custodians of the land on which we operate, the Gadigal People of the Eora Nation. Our Innovate, Level 2, RAP endorsement aims to nurture, develop, encourage, and include Aboriginal and Torres Strait Islander talent, partners, and advisors both in our own agency, and across the broader industry. As such, we encourage peoples of all backgrounds to apply.

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More about this job

Responsibilities

Lead client strategy, account growth, and end-to-end digital transformation delivery, including integrated roadmaps, release governance, quality readiness, and regulated approval processes. Manage commercial health, resourcing, senior stakeholder relationships, and team development while identifying and leading new business opportunities.

Requirements

Requires 10+ years of experience leading complex digital delivery in an agency or consulting environment, with a strong record managing large portfolios, concurrent workstreams, and senior stakeholders. Candidates should bring knowledge of digital platforms, CMS and CRM ecosystems, strong commercial judgment, and the ability to translate technical constraints and ambiguity into clear client-ready plans; regulated-sector experience and team leadership are highly regarded.

Skills

Digital Transformation
Client Services
Strategic Planning
Program Governance
Digital Delivery
Commercial Management
Budget Forecasting
Resource Planning
Stakeholder Management
Account Growth
New Business Development
Digital Platforms
CMS Delivery
CRM Ecosystems
Regulated Digital Delivery
Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

Digital Transformation
Client Services
Digital Delivery
Agency
Consulting
Digital Platforms
Content Management Systems
CRM Ecosystems
Customer Experience
Data
Technical Architecture
Artificial Intelligence
Integrated Roadmaps
Release Planning
Program Governance
Dependency Mapping
Quality Assurance
Security
Analytics
Regulatory Compliance
Approval Workflows
Change Control
Forecasting
Budget Management
Resource Planning
Revenue Phasing
Margin Management
Proposal Development
Stakeholder Management
New Business Development

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