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Added 9 mins ago
J
Program Supervisor, Keep Playing Kids
JAM
Toronto, ON
- Full-time
Coordinate logistics, equipment, schedules, partner agreements, program communication and manage the budget.
Added 9 mins ago
U
Human Resources Manager
Univeris
Toronto, ON
- Full-time
Talent Density & Capability Coaching: Partner with department heads through regular talent reviews to ensure role fit and accountability; provide the tools and guidance for targeted…
Added 9 mins ago
D
Director, Product Marketing
Dialogue
Toronto, ON · Montreal, QC
- $127,080 to $148,260 CAD / year
Direct GTM enablement for sales, customer success and partner teams, including a regular training cadence built on market insight and feedback from customer-facing teams
Added 24 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Partner with departments to understand operational needs and translate them into technology-enabled solutions
Added 24 mins ago
D
Health, Safety and Environment (HSE Advisor)
Dexterra
Vancouver, BC
- Full-time
…dedicated to serving North American clients by creating and managing built environments that play a vital role in our economy and local communities. That's something we're truly proud…
Added 24 mins ago
C&
Global Privacy Analyst
Crawford & Company
Canada
- Full-time
The ability to thrive in a diverse, fast-paced, and evolving environment while managing sensitive and confidential information with care.
Added 24 mins ago
P
Manager, Processing
Premier
London, ON
- Full-time
We are Premier Marine Insurance Group (West) Inc. and Premier Canada Assurance Managers Ltd., a Canadian Managing Underwriting Agency that has been writing specialty lines for domestic and…
Added 24 mins ago
KB
Assistant Store Manager - Back-end Ops
Kent Building Supplies
Summerside, PE
- Full-time
Managing inventory integrity and shrink: Ensure accurate inventory counts, loss prevention practices, and strong controls across back‑end areas.
Added 24 mins ago
U
Human Resources Manager
Univeris
Toronto, ON
- $95,000 to $110,000 CAD / year
- Full-time
Talent Density & Capability Coaching: Partner with department heads through regular talent reviews to ensure role fit and accountability; provide the tools and guidance for targeted…
Added 24 mins ago
BC
Project Associate (Permanent)
Babcock Canada Inc.
Victoria, BC
- Full-time
…sector, where Babcock ensures that the aircrew trainees of our partner nations receive the world’s best flying training. We deliver vital aerial emergency services and are proud to have…
Added 24 mins ago
AE
Manager, Power and Automation
Associated Engineering
Markham, ON
- Full-time
Managing Client, Contractor, and other consultant/partner relationships. Assisting in the development of engineering concepts, concept reports, and construction budgets. Preparing technical…
Added 24 mins ago
BI
Pharmaceutical Sales Representative - Endocrinology
BioSyent Inc
Toronto, ON · Scarborough, ON
- Full-time
Together with your manager, developing and managing strategic and tactical sales plans to meet Company sales objectives.
Added 24 mins ago
MS
Supervisor Operations (Midnight Shift)
Metro Supply Chain
Brampton, ON
- Full-time
Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring…
Added 24 mins ago
OC
Vice-President, Community and Tenant Support
Ottawa Community Housing Corporation (OCH)
Ottawa, ON
- Full-time
…ethnicities. OCH is Ottawa’s primary community housing provider, managing two - thirds of the city’s housing portfolio and ranking as the second largest in Ontario. In 2026, OCH earned…
Added 24 mins ago
Project Manager
Enerflex Ltd
Canada
Experience managing engineered to order equipment or custom manufacturing projects.
Added 24 mins ago
Project Designer
Enerflex Ltd
Canada
Complete assigned work in accordance with project schedules, priorities, and quality expectations while managing multiple concurrent tasks.
Added 24 mins ago
Senior Process Engineer
Enerflex Ltd
Canada
Ability to thrive in a fast-paced, dynamic environment while managing changing priorities.
Added 24 mins ago
Global Tax Provision Specialist
Enerflex Ltd
Canada
The Global Tax Provision Specialist will be responsible for overseeing and managing the tax provision process, including compliance with ASC 740 and IAS 12, which prescribes accounting for…
Added 24 mins ago
STORE MANAGER - Polo Park
The Aldo Group Inc / Le Groupe Aldo Inc.
Winnipeg, MB
…and Call It Spring - and proudly serve as the core footwear partner for Sperry in North America. We’re also a recognized wholesale and licensed partner, leading the design, sourcing, and…
Added 24 mins ago
Manager, Global Events
Zafin
Toronto, ON
…assigned portfolio of events across in-person, hybrid, sponsored, partner, and regional…
Added 24 mins ago
LC
Senior Manager, Legal Affairs, Supply Chain
Loblaw Companies Limited
Brampton, ON
- Full-time
This is a hands-on role for a lawyer who enjoys working close to the business. You will partner with leaders across operations, procurement, technology, finance, and risk to help the…
Added 24 mins ago
ZT
Advanced Data Platform Engineer
Zebra Technologies
Mississauga, ON · CAN - Mississauga, Canada
- Full-time
…develop smart solutions that anticipate our customer’s and partner’s needs and solve their…
Added 39 mins ago
Delivery Executive
Capgemini
Vancouver, BC
…risks and dependencies, strengthen client relationships, and partner with account, sales, architecture and practice leadership to identify and drive growth opportunities for the…
Added 39 mins ago
R
Financing Specialist - Agriculture
RBC
Guelph, ON · Strathroy-Caradoc, ON · Woodstock, ON
- Full-time
…financial and credit advice, and support portfolio management. You partner with Relationship Managers, Commercial Financial Services, in credit discovery and advice leading to issuance of…
Added 39 mins ago
R
Client Advisor
RBC
Stephenville, NL
- Part-time
…opportunities for advice, solutions, digital enablement and partner…

Orchard

Orchard - VP, Client Services & Digital Transformation (Toronto)

Toronto, ON, Canada

$15,000 to $170,000 CAD / year · Full-time

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Job details

Pay: $15,000 to $170,000 CAD / year
Job type: Full-time
Apply by: Dec 1, 2026
Experience: Extensive experience leading complex digital delivery in an agency or consulting environment; 10+ years.
Posting language: English
Posted: Nov 1, 2026

Original job description

At Orchard, we believe technology can make lives better for businesses, brands, and the people behind them. We exist to invent better outcomes through creativity and technology, and our delivery team is the engine that makes it real.

Job Description

The VP, Client Services and Digital Transformation owns end-to-end accountability for an account or account group: strategic and creative direction, client leadership and growth, and the program governance and commercial control needed to deliver against it. This role combines what was previously split across a Group Business Director (strategy, client relationship, new business) and a Programme Lead (release planning, dependency mapping, delivery governance, commercial rhythm), consolidating strategic ownership and delivery governance into a single accountable lead. This role is needed in Totonto to accommodate our clients.

Responsibilities

Strategy & Growth

Write proposals, strategies and briefs that inspire great work and meet clients' overall business and marketing objectives.
Understand the business needs and identify opportunities to shape the digital transformation roadmap spanning CX, data, and platforms.
Lead planning and forecasting of client plans, aligned to the digital transformation or integrated roadmap.
Advise clients and agency teams on the latest digital and AI-enabled innovations.
Inspire creative thinking, judge creative ideas, and hold the bar on quality of thinking as well as delivery.

Program Governance & Delivery

Own the integrated roadmap and release calendar across UX, engineering, content, analytics, and agency partners.
Run cross-program cadences; maintain decision, dependency, and change logs.
Keep all projects on schedule and within scope, partnering with strategy and delivery teams day to day.
Identify and embed new ways of working that let the team deliver quality work faster and more cost-effectively.
Build a delivery model that scales across multiple brands and stakeholders without becoming person-dependent.

Quality & Release Readiness

Align non-functional requirements, security, analytics, and QA readiness across streams.
Institutionalise go-live checklists and DNP (do-not-proceed) tracking; drive post-release retrospectives.

Regulated Digital Delivery

Lead delivery in environments where review cycles, compliance requirements, and approval workflows are critical, ensuring plans account for regulatory and legal review, stakeholder sign-off, and market-specific complexity.
Maintain high standards of documentation, decision tracking, and change visibility across all workstreams.
Balance speed and quality with client-led compliance processes.

Commercial & Resourcing Management

Align team capacity to the roadmap; manage forecasts, invoicing rhythms, and revenue phasing.
Standardise estimation practices and enforce change control across workstreams.
Own budget and resource planning, allocation, and management, in association with Directors.
Ensure clients are efficiently and accurately charged for work performed.
Own portfolio financial health including forecasting, burn tracking, margin awareness, and early identification of budget, timeline, or margin risk, with recovery plans in place.
Spot and qualify new work opportunities early, shaping scope and commercial approach before a formal brief lands.

Client & Stakeholder Leadership

Maintain a single program-level source of truth: RAG status by track, KPIs, runway, and key decisions.
Operate across multiple business units and brand teams within a single enterprise client, translating fragmented stakeholder agendas into one coherent ecosystem vision.
Partner with Project Management on scope, commercials, and senior stakeholder alignment.
Provide communications counsel and strategic advice to each client; develop strong relationships with senior client stakeholders.
Solve client service problems before they escalate, and communicate concerns to the agency team where needed.
Have the presence and skill to present and sell agency ideas and work at a senior level.

Team Leadership & Capability

Manage and direct the account and delivery team to consistently deliver brilliant work.
Train, support, mentor, and develop the professional competencies of the wider team; drive group performance.
Maintain an effective, collaborative team culture and a climate of creativity and innovation.
Run regular team meetings to review progress, surface problems, and correct course.
Operate across multiple projects and clients at once without losing quality or control.

New Business & Account Growth

Proactively grow the accounts allocated under remit.
Seek opportunities for additional service offerings within the current client portfolio.
Lead and drive new business efforts in response to new client briefs and pitch opportunities.

Qualifications

What You’ll Bring

Must have

Extensive experience leading complex digital delivery in an agency or consulting environment; 10+ years.
Strong track record managing large portfolios with multiple concurrent workstreams and senior stakeholders
Working knowledge of digital platforms, CMS-led delivery, CRM ecosystems, content production, and integrated campaign execution.
Comfortable working at the intersection of strategy and technical architecture with demonstrated ability in asking sharp questions, learns fast, and translates technical constraints into client-ready narrative and back again.
Strong commercial judgement with confidence in forecasting, scoping, change control, opportunity shaping, and proposal development.
Role to be based in Toronto

Highly regarded

Experience in regulated or approval-heavy environments such as health, pharma, animal health, or similarly complex sectors.
Ability to translate ambiguity into clear plans, structure, and team actions.
Confident client operator who can handle senior stakeholders with calm, clarity, and credibility.
Strong leadership skills with experience developing delivery talent and raising standards across a team.
High attention to detail without losing sight of the bigger commercial and delivery picture.
A pragmatic, hands-on leadership style: structured, collaborative, and accountable.

Additional Information

Why Orchard?

We're a creative and technology agency with serious delivery credentials, part of ASX-listed Enero Group with a client portfolio spanning health, consumer, and automotive sectors across Australia and the US.

You'll join a leadership cohort that genuinely raises the bar. People who care about craft, build real capabilities, and invest in each other. You'll have direct access to senior leadership, genuine autonomy in how you lead, and the chance to shape how AI changes delivery at one of the most progressive agencies in the market.

If you're the kind of person who turns ambiguity into structure, builds teams that don't need you for every answer, and gets genuinely excited about what AI can do for delivery, we'd love to hear from you.

Orchard Marketing is part of the Enero Group. As a Group, we proudly acknowledge the traditional custodians of the land on which we operate, the Gadigal People of the Eora Nation. Our Innovate, Level 2, RAP endorsement aims to nurture, develop, encourage, and include Aboriginal and Torres Strait Islander talent, partners, and advisors both in our own agency, and across the broader industry. As such, we encourage peoples of all backgrounds to apply.

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More about this job

Responsibilities

Lead client strategy, account growth, and end-to-end digital transformation delivery, including integrated roadmaps, release governance, quality readiness, and regulated approval processes. Manage commercial health, resourcing, senior stakeholder relationships, and team development while identifying and leading new business opportunities.

Requirements

Requires 10+ years of experience leading complex digital delivery in an agency or consulting environment, with a strong record managing large portfolios, concurrent workstreams, and senior stakeholders. Candidates should bring knowledge of digital platforms, CMS and CRM ecosystems, strong commercial judgment, and the ability to translate technical constraints and ambiguity into clear client-ready plans; regulated-sector experience and team leadership are highly regarded.

Skills

Digital Transformation
Client Services
Strategic Planning
Program Governance
Digital Delivery
Commercial Management
Budget Forecasting
Resource Planning
Stakeholder Management
Account Growth
New Business Development
Digital Platforms
CMS Delivery
CRM Ecosystems
Regulated Digital Delivery
Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

Digital Transformation
Client Services
Digital Delivery
Agency
Consulting
Digital Platforms
Content Management Systems
CRM Ecosystems
Customer Experience
Data
Technical Architecture
Artificial Intelligence
Integrated Roadmaps
Release Planning
Program Governance
Dependency Mapping
Quality Assurance
Security
Analytics
Regulatory Compliance
Approval Workflows
Change Control
Forecasting
Budget Management
Resource Planning
Revenue Phasing
Margin Management
Proposal Development
Stakeholder Management
New Business Development

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