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Added 43 mins ago
UO
Associate Vice-President, International Research
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
…strategic development and management of the international Research portfolio. The portfolio serves the University’s mission to be among the leading public research-intensive universities in…
Added 43 mins ago
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Executive Director, Global Markets Trading & Financing - Business Management
CIBC
Toronto, ON
- Full-time
Leadership & People Management - Lead, coach, and develop Global Markets Trading & Financing Business Management professional(s) supporting the portfolio. Establish clear accountabilities…
Added 58 mins ago
CO
Coordinator, Marketing (Performing Arts)
City of Brampton
Brampton, ON
- Full-time
This position will have a dedicated focus on supporting the City of Brampton’s Performing Arts portfolio, including The Rose Theatre. The successful candidate will lead the planning and…
Added 58 mins ago
RP
Event Assistant
Roylo Partners
Vancouver, BC
- Full-time
As an Events Assistant, you will work across a diverse portfolio of clients in hospitality, retail, arts & entertainment, and corporate sectors. You will support the logistics and execution…
Added 3 hours ago
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Associate Manager - Community Team (Assassin's Creed)
Ubisoft
Montreal, QC
- Full-time
Support the Portfolio Lead in the daily management and operations of the Community team on an assigned portfolio of games. Provide recommendations on process and performance improvements,…
Added 5 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…governance of the EPIC system within the Diagnostic Imaging portfolio. The Integrated Manager will act as a key liaison between clinical operations and the shared EPIC platform, championing…
Added 5 hours ago
HC
Director, Engagement
Hotels Canada
Ottawa, ON
- Full-time
As Director, Engagement, you will lead the Association's membership, partnerships, events, and engagement strategy, ensuring Hotels Canada delivers exceptional value to members while…
Added 5 hours ago
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Orchard - VP, Client Services & Digital Transformation (Toronto)
Orchard
Toronto, ON
- $15,000 to $170,000 CAD / year
- Full-time
…(strategy, client relationship, new business) and a Programme Lead (release planning, dependency mapping, delivery governance, commercial rhythm), consolidating strategic ownership and…
Added 5 hours ago
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Ingénieur Manufacturier Senior - Réparation de composants / Senior Manufacturing Engineer - Componen
Rolls-Royce
Montreal, QC
- Full-time
Added 5 hours ago
CC
Director of Business Development, Sports and Entertainment
Compass Canada
Mississauga, ON · Toronto, ON · ON
- Full-time
Compass Group Canada is seeking a Director, Business Development to help drive growth across our Sports & Entertainment portfolio. This is a senior leadership opportunity for a highly…
Added 5 hours ago
CC
Director, Operational Excellence & Process Engineering
Compass Canada
ON · Mississauga, ON
- Full-time
We're seeking a strategic and results-driven Director, Operational Excellence & Process Engineering to lead operational excellence initiatives across our CHASE (Corrections, Healthcare and…
Added 5 hours ago
CC
Regional Retail Marketing Manager
Compass Canada
Toronto, ON
- Full-time
…responsible for driving Same Store Sales (SSS) growth across a portfolio of key accounts within Food Service and Hospitality sectors. Reporting to the Director, Retail Execution, you will…
Added 5 hours ago
TW
Program Manager
Thrive Wealth Management
Regina, SK
- Full-time
…and a strong ecosystem of world-leading tech companies, we lead the way in bringing new products to market and helping high-growth companies raise capital, increase revenue, and grow their…
Added 5 hours ago
CC
Director, Strategic Alliance Group
Compass Canada
Toronto, ON · Montreal, QC
- Full-time
We’re looking for a strategic, commercially minded leader to drive retention and expansion across a portfolio of high-value client partnerships. This role is a key driver of retention and…
Added 6 hours ago
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Senior Project Manager – Building Science
Hays
Vaughan, ON
- Full-time
With a growing portfolio of work across Ontario, the business is looking to add an experienced Building Science professional who can provide both technical and project leadership while…
Added 6 hours ago
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Product Expert
Cabico&co
Sherbrooke, QC
- Full-time
As a Product Specialist, you will play a key role in the development, improvement and commercialization of our product portfolio while working closely with Product Development, Purchasing,…
Added 6 hours ago
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Product Expert
Cabico&co
Magog, QC
- Full-time
As a Product Specialist, you will play a key role in the development, improvement and commercialization of our product portfolio while working closely with Product Development, Purchasing,…
Added 6 hours ago
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Product Expert
Cabico&co
Coaticook, QC
- Full-time
As a Product Specialist, you will play a key role in the development, improvement and commercialization of our product portfolio while working closely with Product Development, Purchasing,…
Added 10 hours ago
NB
Director, Portfolio Management
National Bank of Canada
Surrey, BC
- Full-time
a Director, Portfolio Management in the Commercial Banking team at National
Added 11 hours ago
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Content Marketing Manager
Haystack
Canada
- Full-time
This employer is seeking a Content Marketing Manager to lead content creation, storytelling, and communications for technical audiences. This role involves turning complex technological…
Added 12 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 12 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Manage support, administration and lifecycle of the City’s portfolio of enterprise applications and integrated systems
Added 12 hours ago
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Facility Manager II
BGIS
Calgary, AB
- Full-time
Project Management roles to lead and execute projects,
Added 12 hours ago
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Senior Occupational Health and Safety Project Manager
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- Full-time
Leadership + autonomy – manage your own portfolio, lead your team, and make decisions with minimal oversight
Added 12 hours ago
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Senior Bookkeeper
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- Full-time
The Rothenbury Group is seeking an experienced Senior Bookkeeper to maintain reliable financial records across a portfolio of Canadian businesses.

Orchard

Orchard - VP, Client Services & Digital Transformation (Toronto)

Toronto, ON, Canada

$15,000 to $170,000 CAD / year · Full-time

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Job details

Pay: $15,000 to $170,000 CAD / year
Job type: Full-time
Apply by: Dec 1, 2026
Experience: Extensive experience leading complex digital delivery in an agency or consulting environment; 10+ years.
Posting language: English
Posted: Nov 1, 2026

Original job description

At Orchard, we believe technology can make lives better for businesses, brands, and the people behind them. We exist to invent better outcomes through creativity and technology, and our delivery team is the engine that makes it real.

Job Description

The VP, Client Services and Digital Transformation owns end-to-end accountability for an account or account group: strategic and creative direction, client leadership and growth, and the program governance and commercial control needed to deliver against it. This role combines what was previously split across a Group Business Director (strategy, client relationship, new business) and a Programme Lead (release planning, dependency mapping, delivery governance, commercial rhythm), consolidating strategic ownership and delivery governance into a single accountable lead. This role is needed in Totonto to accommodate our clients.

Responsibilities

Strategy & Growth

Write proposals, strategies and briefs that inspire great work and meet clients' overall business and marketing objectives.
Understand the business needs and identify opportunities to shape the digital transformation roadmap spanning CX, data, and platforms.
Lead planning and forecasting of client plans, aligned to the digital transformation or integrated roadmap.
Advise clients and agency teams on the latest digital and AI-enabled innovations.
Inspire creative thinking, judge creative ideas, and hold the bar on quality of thinking as well as delivery.

Program Governance & Delivery

Own the integrated roadmap and release calendar across UX, engineering, content, analytics, and agency partners.
Run cross-program cadences; maintain decision, dependency, and change logs.
Keep all projects on schedule and within scope, partnering with strategy and delivery teams day to day.
Identify and embed new ways of working that let the team deliver quality work faster and more cost-effectively.
Build a delivery model that scales across multiple brands and stakeholders without becoming person-dependent.

Quality & Release Readiness

Align non-functional requirements, security, analytics, and QA readiness across streams.
Institutionalise go-live checklists and DNP (do-not-proceed) tracking; drive post-release retrospectives.

Regulated Digital Delivery

Lead delivery in environments where review cycles, compliance requirements, and approval workflows are critical, ensuring plans account for regulatory and legal review, stakeholder sign-off, and market-specific complexity.
Maintain high standards of documentation, decision tracking, and change visibility across all workstreams.
Balance speed and quality with client-led compliance processes.

Commercial & Resourcing Management

Align team capacity to the roadmap; manage forecasts, invoicing rhythms, and revenue phasing.
Standardise estimation practices and enforce change control across workstreams.
Own budget and resource planning, allocation, and management, in association with Directors.
Ensure clients are efficiently and accurately charged for work performed.
Own portfolio financial health including forecasting, burn tracking, margin awareness, and early identification of budget, timeline, or margin risk, with recovery plans in place.
Spot and qualify new work opportunities early, shaping scope and commercial approach before a formal brief lands.

Client & Stakeholder Leadership

Maintain a single program-level source of truth: RAG status by track, KPIs, runway, and key decisions.
Operate across multiple business units and brand teams within a single enterprise client, translating fragmented stakeholder agendas into one coherent ecosystem vision.
Partner with Project Management on scope, commercials, and senior stakeholder alignment.
Provide communications counsel and strategic advice to each client; develop strong relationships with senior client stakeholders.
Solve client service problems before they escalate, and communicate concerns to the agency team where needed.
Have the presence and skill to present and sell agency ideas and work at a senior level.

Team Leadership & Capability

Manage and direct the account and delivery team to consistently deliver brilliant work.
Train, support, mentor, and develop the professional competencies of the wider team; drive group performance.
Maintain an effective, collaborative team culture and a climate of creativity and innovation.
Run regular team meetings to review progress, surface problems, and correct course.
Operate across multiple projects and clients at once without losing quality or control.

New Business & Account Growth

Proactively grow the accounts allocated under remit.
Seek opportunities for additional service offerings within the current client portfolio.
Lead and drive new business efforts in response to new client briefs and pitch opportunities.

Qualifications

What You’ll Bring

Must have

Extensive experience leading complex digital delivery in an agency or consulting environment; 10+ years.
Strong track record managing large portfolios with multiple concurrent workstreams and senior stakeholders
Working knowledge of digital platforms, CMS-led delivery, CRM ecosystems, content production, and integrated campaign execution.
Comfortable working at the intersection of strategy and technical architecture with demonstrated ability in asking sharp questions, learns fast, and translates technical constraints into client-ready narrative and back again.
Strong commercial judgement with confidence in forecasting, scoping, change control, opportunity shaping, and proposal development.
Role to be based in Toronto

Highly regarded

Experience in regulated or approval-heavy environments such as health, pharma, animal health, or similarly complex sectors.
Ability to translate ambiguity into clear plans, structure, and team actions.
Confident client operator who can handle senior stakeholders with calm, clarity, and credibility.
Strong leadership skills with experience developing delivery talent and raising standards across a team.
High attention to detail without losing sight of the bigger commercial and delivery picture.
A pragmatic, hands-on leadership style: structured, collaborative, and accountable.

Additional Information

Why Orchard?

We're a creative and technology agency with serious delivery credentials, part of ASX-listed Enero Group with a client portfolio spanning health, consumer, and automotive sectors across Australia and the US.

You'll join a leadership cohort that genuinely raises the bar. People who care about craft, build real capabilities, and invest in each other. You'll have direct access to senior leadership, genuine autonomy in how you lead, and the chance to shape how AI changes delivery at one of the most progressive agencies in the market.

If you're the kind of person who turns ambiguity into structure, builds teams that don't need you for every answer, and gets genuinely excited about what AI can do for delivery, we'd love to hear from you.

Orchard Marketing is part of the Enero Group. As a Group, we proudly acknowledge the traditional custodians of the land on which we operate, the Gadigal People of the Eora Nation. Our Innovate, Level 2, RAP endorsement aims to nurture, develop, encourage, and include Aboriginal and Torres Strait Islander talent, partners, and advisors both in our own agency, and across the broader industry. As such, we encourage peoples of all backgrounds to apply.

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More about this job

Responsibilities

Lead client strategy, account growth, and end-to-end digital transformation delivery, including integrated roadmaps, release governance, quality readiness, and regulated approval processes. Manage commercial health, resourcing, senior stakeholder relationships, and team development while identifying and leading new business opportunities.

Requirements

Requires 10+ years of experience leading complex digital delivery in an agency or consulting environment, with a strong record managing large portfolios, concurrent workstreams, and senior stakeholders. Candidates should bring knowledge of digital platforms, CMS and CRM ecosystems, strong commercial judgment, and the ability to translate technical constraints and ambiguity into clear client-ready plans; regulated-sector experience and team leadership are highly regarded.

Skills

Digital Transformation
Client Services
Strategic Planning
Program Governance
Digital Delivery
Commercial Management
Budget Forecasting
Resource Planning
Stakeholder Management
Account Growth
New Business Development
Digital Platforms
CMS Delivery
CRM Ecosystems
Regulated Digital Delivery
Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

Digital Transformation
Client Services
Digital Delivery
Agency
Consulting
Digital Platforms
Content Management Systems
CRM Ecosystems
Customer Experience
Data
Technical Architecture
Artificial Intelligence
Integrated Roadmaps
Release Planning
Program Governance
Dependency Mapping
Quality Assurance
Security
Analytics
Regulatory Compliance
Approval Workflows
Change Control
Forecasting
Budget Management
Resource Planning
Revenue Phasing
Margin Management
Proposal Development
Stakeholder Management
New Business Development

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