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Added 3 hours ago
BH
Client & Sales Lead
BeWell Health Centres
Hamilton, ON · Mississauga, ON
- Full-time
Serve as a senior point of contact for prospective and existing clients.
Added 4 hours ago
O
Orchard - VP, Client Services & Digital Transformation (Toronto)
Orchard
Toronto, ON
- $15,000 to $170,000 CAD / year
- Full-time
Partner with Project Management on scope, commercials, and senior stakeholder alignment.
Added 4 hours ago
TW
Wealth Associate or Senior Wealth Associate
Thrive Wealth Management
Regina, SK
- Full-time
We are looking for a detail-oriented team player to come on board as a Wealth Associate or Senior Wealth Associate in Regina. In this role, you will be providing administrative and office…
Added 4 hours ago
CC
Director, Business Development, Mining - Eastern Canada | Directeur(trice), Développement des affaires
Compass Canada
Winnipeg, MB · Fredericton, NB · St. John's, NL · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
…contract discussions, and successful close. Confidently engage senior executives and procurement teams to secure new…
Added 4 hours ago
CC
Head of Revenue, Sales and Partnerships
Compass Canada
Vancouver, BC
- Full-time
The Head of Revenue, Sales & Partnerships is the senior commercial leader responsible for the overall Lazy Gourmet) LG) sales function and revenue growth strategy, with accountability for…
Added 12 hours ago
GC
Senior Manager Media and Business Development
geekspeak Commerce
Whitby, ON
- Full-time
- Maintain accurate CRM records, sales forecasts and visibility into account growth opportunities.
Added 12 hours ago
OC
Marketing And Business Development Coordinator
Options Consulting Solutions
Toronto, ON
- $68,000 to $73,000 CAD / year
- Full-time
Reporting to the Director in Marketing and working closely with the larger Marketing team, the Coordinator will partner with senior leadership and other key stakeholders to:
Added 13 hours ago
AA
Account Executive
Appear AI
Toronto, ON
- Full-time
Lead demos, business case presentations, and commercial negotiations with senior stakeholders up to C-level.
Added 14 hours ago
AI
Specialist, Marketing Technology (12-month contract)
AGF Investments
Toronto, ON
- Contract
Reporting to the Senior Manager, Marketing Technology, this role is responsible for executing and supporting digital marketing operations, campaign enablement, reporting and platform…
Added 14 hours ago
QC
Enterprise Account Executive
Quiet Cabins
Toronto, ON
- Part-time
Keep every account, dealer, contact and next step current in our CRM (Attio) and report on pipeline weekly, so anyone on the team can pick up a thread where you left it
Added 17 hours ago
TC
Senior Zendesk Developer / Implementation Specialist
Tata Consultancy Services
Waterloo, ON
- $100,000 to $110,000 CAD / year
- Full-time
Experience with CRM, service-management, or archival platforms.
Added 1 day ago
AS
Senior Software Development Engineer in Test (SDET) – Digital Banking
Aequilibrium Software Inc.
Remote, Canada
- $100,000 to $120,000 CAD / year
- Full-time
- Remote
Senior QA Automation Engineer / SDET (Canada-only)
Added 1 day ago
IL
Sales Manager
Innovations LUNVIXOR Inc.
Montreal, QC
- Full-time
Proficiency with CRM tools, sales reporting, and data analysis to guide decisions.
Added 1 day ago
IF
Business Development Manager – Enterprise Fleet Solutions / Gestionnaire du développement des affaires – Solutions de flotte d’entreprise
Impact Fulfillment Services
Montreal, QC
- Full-time
Présenter des solutions axées sur le ROI et la création de valeur auprès de parties prenantes senior
Added 1 day ago
IF
Customer Development Manager FMS
Impact Fulfillment Services
Montreal, QC
- Full-time
Cinq (5) ans ou plus expérience de l’utilisation des systèmes CRM [Customer relationship management (Gestion des relations avec le client)], tels que Sales Force (Force de vente),…
Added 1 day ago
PC
National Account Manager
PIP Canada
Mississauga, ON
- Full-time
Leverage CRM tools to manage activities, track opportunities, and forecast results for assigned accounts.
Added 1 day ago
TB
Inside Sales Executive
Task Buddie Virtual Assistance Services
Ottawa, ON
- Full-time
Qualify leads and schedule meetings or demos for senior leadership
Added 1 day ago
PI
National Account Manager
Protective Industrial Products
Mississauga, ON
- Full-time
Leverage CRM tools to manage activities, track opportunities, and forecast results for assigned accounts.
Added 1 day ago
HC
E-Commerce and Analytics Manager
H.I.S Canada Travel Inc.
Toronto, ON
- Full-time
Reports To: Senior Director, Integrated Marketing
Added 1 day ago
TS
Business Development Representative
Techspirit Solutions Inc
Mississauga, ON
- Full-time
This is a senior sales role focused on developing new business, building long-term client relationships, and closing high-value projects.Key Responsibilities
Added 1 day ago
J
Senior Commercial Underwriter
JobsMedia.io
Toronto, ON · Scarborough, ON
- Full-time
We're recruiting a Senior Commercial Underwriter for a growing specialty insurance organization with a strong reputation in the Canadian market.
Added 1 day ago
BH
Product Support Specialist - Membee
Beacon Holdings
Remote, Canada
- Full-time
- Remote
Answer live chats and support tickets quickly and thoroughly, across membership, events, finance, CRM and website tools. Pick up the phone when a call will solve it faster.
Added 1 day ago
J
SME Commercial Team Lead | Hybrid
JobsMedia.io
Brampton, ON
- Full-time
This is an excellent opportunity for a senior Commercial Lines professional who enjoys working with clients, supporting brokers, and helping develop a team.
Added 1 day ago
M
CRM Project Manager
Monks
Toronto, ON
- Full-time
…faster and create deeper customer connections through their CRM platforms. We are seeking a highly motivated and organized CRM Project Manager to join our NAMER team focused on delivering…
Added 1 day ago
B
Global Relationship Manager- 3
BrightClaim
ON
- Full-time
…ensuring optimal outcomes. Collaborate with Sales and Operations senior leadership to generate momentum for new deals, ensuring successful conversion and delivery. Manage the resolution of…

Orchard

Orchard - VP, Client Services & Digital Transformation (Toronto)

Toronto, ON, Canada

$15,000 to $170,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $15,000 to $170,000 CAD / year
Job type: Full-time
Apply by: Dec 1, 2026
Experience: Extensive experience leading complex digital delivery in an agency or consulting environment; 10+ years.
Posting language: English
Posted: Nov 1, 2026

Original job description

At Orchard, we believe technology can make lives better for businesses, brands, and the people behind them. We exist to invent better outcomes through creativity and technology, and our delivery team is the engine that makes it real.

Job Description

The VP, Client Services and Digital Transformation owns end-to-end accountability for an account or account group: strategic and creative direction, client leadership and growth, and the program governance and commercial control needed to deliver against it. This role combines what was previously split across a Group Business Director (strategy, client relationship, new business) and a Programme Lead (release planning, dependency mapping, delivery governance, commercial rhythm), consolidating strategic ownership and delivery governance into a single accountable lead. This role is needed in Totonto to accommodate our clients.

Responsibilities

Strategy & Growth

Write proposals, strategies and briefs that inspire great work and meet clients' overall business and marketing objectives.
Understand the business needs and identify opportunities to shape the digital transformation roadmap spanning CX, data, and platforms.
Lead planning and forecasting of client plans, aligned to the digital transformation or integrated roadmap.
Advise clients and agency teams on the latest digital and AI-enabled innovations.
Inspire creative thinking, judge creative ideas, and hold the bar on quality of thinking as well as delivery.

Program Governance & Delivery

Own the integrated roadmap and release calendar across UX, engineering, content, analytics, and agency partners.
Run cross-program cadences; maintain decision, dependency, and change logs.
Keep all projects on schedule and within scope, partnering with strategy and delivery teams day to day.
Identify and embed new ways of working that let the team deliver quality work faster and more cost-effectively.
Build a delivery model that scales across multiple brands and stakeholders without becoming person-dependent.

Quality & Release Readiness

Align non-functional requirements, security, analytics, and QA readiness across streams.
Institutionalise go-live checklists and DNP (do-not-proceed) tracking; drive post-release retrospectives.

Regulated Digital Delivery

Lead delivery in environments where review cycles, compliance requirements, and approval workflows are critical, ensuring plans account for regulatory and legal review, stakeholder sign-off, and market-specific complexity.
Maintain high standards of documentation, decision tracking, and change visibility across all workstreams.
Balance speed and quality with client-led compliance processes.

Commercial & Resourcing Management

Align team capacity to the roadmap; manage forecasts, invoicing rhythms, and revenue phasing.
Standardise estimation practices and enforce change control across workstreams.
Own budget and resource planning, allocation, and management, in association with Directors.
Ensure clients are efficiently and accurately charged for work performed.
Own portfolio financial health including forecasting, burn tracking, margin awareness, and early identification of budget, timeline, or margin risk, with recovery plans in place.
Spot and qualify new work opportunities early, shaping scope and commercial approach before a formal brief lands.

Client & Stakeholder Leadership

Maintain a single program-level source of truth: RAG status by track, KPIs, runway, and key decisions.
Operate across multiple business units and brand teams within a single enterprise client, translating fragmented stakeholder agendas into one coherent ecosystem vision.
Partner with Project Management on scope, commercials, and senior stakeholder alignment.
Provide communications counsel and strategic advice to each client; develop strong relationships with senior client stakeholders.
Solve client service problems before they escalate, and communicate concerns to the agency team where needed.
Have the presence and skill to present and sell agency ideas and work at a senior level.

Team Leadership & Capability

Manage and direct the account and delivery team to consistently deliver brilliant work.
Train, support, mentor, and develop the professional competencies of the wider team; drive group performance.
Maintain an effective, collaborative team culture and a climate of creativity and innovation.
Run regular team meetings to review progress, surface problems, and correct course.
Operate across multiple projects and clients at once without losing quality or control.

New Business & Account Growth

Proactively grow the accounts allocated under remit.
Seek opportunities for additional service offerings within the current client portfolio.
Lead and drive new business efforts in response to new client briefs and pitch opportunities.

Qualifications

What You’ll Bring

Must have

Extensive experience leading complex digital delivery in an agency or consulting environment; 10+ years.
Strong track record managing large portfolios with multiple concurrent workstreams and senior stakeholders
Working knowledge of digital platforms, CMS-led delivery, CRM ecosystems, content production, and integrated campaign execution.
Comfortable working at the intersection of strategy and technical architecture with demonstrated ability in asking sharp questions, learns fast, and translates technical constraints into client-ready narrative and back again.
Strong commercial judgement with confidence in forecasting, scoping, change control, opportunity shaping, and proposal development.
Role to be based in Toronto

Highly regarded

Experience in regulated or approval-heavy environments such as health, pharma, animal health, or similarly complex sectors.
Ability to translate ambiguity into clear plans, structure, and team actions.
Confident client operator who can handle senior stakeholders with calm, clarity, and credibility.
Strong leadership skills with experience developing delivery talent and raising standards across a team.
High attention to detail without losing sight of the bigger commercial and delivery picture.
A pragmatic, hands-on leadership style: structured, collaborative, and accountable.

Additional Information

Why Orchard?

We're a creative and technology agency with serious delivery credentials, part of ASX-listed Enero Group with a client portfolio spanning health, consumer, and automotive sectors across Australia and the US.

You'll join a leadership cohort that genuinely raises the bar. People who care about craft, build real capabilities, and invest in each other. You'll have direct access to senior leadership, genuine autonomy in how you lead, and the chance to shape how AI changes delivery at one of the most progressive agencies in the market.

If you're the kind of person who turns ambiguity into structure, builds teams that don't need you for every answer, and gets genuinely excited about what AI can do for delivery, we'd love to hear from you.

Orchard Marketing is part of the Enero Group. As a Group, we proudly acknowledge the traditional custodians of the land on which we operate, the Gadigal People of the Eora Nation. Our Innovate, Level 2, RAP endorsement aims to nurture, develop, encourage, and include Aboriginal and Torres Strait Islander talent, partners, and advisors both in our own agency, and across the broader industry. As such, we encourage peoples of all backgrounds to apply.

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More about this job

Responsibilities

Lead client strategy, account growth, and end-to-end digital transformation delivery, including integrated roadmaps, release governance, quality readiness, and regulated approval processes. Manage commercial health, resourcing, senior stakeholder relationships, and team development while identifying and leading new business opportunities.

Requirements

Requires 10+ years of experience leading complex digital delivery in an agency or consulting environment, with a strong record managing large portfolios, concurrent workstreams, and senior stakeholders. Candidates should bring knowledge of digital platforms, CMS and CRM ecosystems, strong commercial judgment, and the ability to translate technical constraints and ambiguity into clear client-ready plans; regulated-sector experience and team leadership are highly regarded.

Skills

Digital Transformation
Client Services
Strategic Planning
Program Governance
Digital Delivery
Commercial Management
Budget Forecasting
Resource Planning
Stakeholder Management
Account Growth
New Business Development
Digital Platforms
CMS Delivery
CRM Ecosystems
Regulated Digital Delivery
Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

Digital Transformation
Client Services
Digital Delivery
Agency
Consulting
Digital Platforms
Content Management Systems
CRM Ecosystems
Customer Experience
Data
Technical Architecture
Artificial Intelligence
Integrated Roadmaps
Release Planning
Program Governance
Dependency Mapping
Quality Assurance
Security
Analytics
Regulatory Compliance
Approval Workflows
Change Control
Forecasting
Budget Management
Resource Planning
Revenue Phasing
Margin Management
Proposal Development
Stakeholder Management
New Business Development

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