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Added 14 mins ago
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AOI Operator
TTM Technologies
Toronto, ON
- Full-time
…time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to…
Added 14 mins ago
TT
AOI Operator
TTM Technologies
Toronto, ON
- Full-time
…time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to…
Added 30 mins ago
Senior Recruiter (GTM & Tech)
T6 Talent Partners
Toronto, ON
You'll work closely with hiring managers to scope roles, build pipelines and run interview processes that lead to strong hires. This role suits someone who loves the craft of recruiting,…
Added 30 mins ago
Director, Talent Acquisition
T6 Talent Partners
Toronto, ON
We're hiring a Director of Talent Acquisition to lead recruiting at Valence through our next stage of growth. You'll report to the VP of People & Talent and own hiring strategy, and the…
Added 30 mins ago
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Maintenance Supervisor
Greystar
Calgary, AB · Elbow Tower, Calgary, CAN
- Full-time
…management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates…
Added 1 hour ago
YO
Boating Program Head
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Supervise participants during boating activities and support supervision in other waterfront areas, including swimming and sailing, as needed.
Added 2 hours ago
TO
Wastewater Operator
Township of Centre Wellington
Centre Wellington, ON
- Full-time
…innovation. Here, you’ll be part of a dynamic team delivering services, driving creative initiatives, and shaping a future where everyone feels connected and supported. Discover your…
Added 6 hours ago
CC
Leadership Development Program (Canada)
Chick-fil-A Corporate Support Center
Mississauga, ON
- Full-time
Additionally, LDP Participants may work in the Mobile Kitchen Lead position and/or in various temporary business positions at the Support Center when a need is identified for an LDP…
Added 10 hours ago
SO
Project Manager - Transmission Program
Spirit Omega Inc.
AB · Edmonton, Alberta
- $132,000 to $151,000 CAD / year
- Contract
Lead the development of requests for proposal and contract formation for the procurement of goods and services required;
Added 16 hours ago
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Orchard - VP, Client Services & Digital Transformation (Toronto)
Orchard
Toronto, ON
- $15,000 to $170,000 CAD / year
- Full-time
The VP, Client Services and Digital Transformation owns end-to-end accountability for an account or account group: strategic and creative direction, client leadership and growth, and the…
Added 1 day ago
BT
U.S. Corporate Tax Partner
Baker Tilly Canada
Toronto, ON
- Full-time
The firm is seeking a Non-Equity Partner in US Corporate Tax to lead an established and growing US tax practice. This role will take ownership of compliance and advisory delivery across a…
Added 1 day ago
CO
Emergency Planning Manager (FT, Permanent)
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Dawson Creek, BC
- Full-time
Serves as the City's lead for Emergency Support Services (ESS).
Added 2 days ago
AH
Primary Care Paramedic
Alberta Health Services
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- Temporary
…treat patients by administering minor medications, basic life support (BLS) airway adjuncts, and semi-automated defibrillation. You may also lead the BLS crew in delivering clinical care…
Added 2 days ago
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Forklift Operator
Performance Team
Cambridge, ON
- Full-time
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Added 2 days ago
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Primary Care Paramedic
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Added 2 days ago
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Manager
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AB · Greater Edmonton Metropolitan Area
- Full-time
…Operations, the Manager supports a team of Supervisors who lead front-line healthcare teams. As a culture change leader, you provide direction and oversight to align with EHS’s vision and…
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Advanced Care Paramedic
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Grande Prairie, AB
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…an Advanced Care Paramedic (ACP). Current Basic Cardiac Life Support (BCLS) CPR certification. Must hold, or be eligible to obtain, a valid Class 4 Alberta Operator's Licence (or…
Added 2 days ago
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Advanced Care Paramedic
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- Full-time
…an Advanced Care Paramedic (ACP). Current Basic Cardiac Life Support (BCLS) CPR certification. Must hold, or be eligible to obtain, a valid Class 4 Alberta Operator's Licence (or…
Added 2 days ago
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Specialist - Radio Chemist
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
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Added 2 days ago
Heavy Equipment Operator
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Added 2 days ago
Foreperson, Water Treatment Operations
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Support the development of operator technical skills; planning training, mentoring, and encouraging operational and certification development for all operations staff.
Added 2 days ago
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Part-time Infusion Nurse (Etobicoke, ON, on-site)
Sentrex Health Solutions
Toronto, ON
- Part-time
As the clinic’s lead operator, the Infusion Nurse is responsible for ensuring all requirements are met from both a quality compliance standpoint and a quality patient care perspective. This…
Added 2 days ago
X
Head of Consumer Segment, NAM (Canada)
Xe.com
Canada
- Full-time
…people each year. We provide a comprehensive range of currency services and products, including our real-time exchange rates, Currency Converter, Market Analysis and Currency Data API,…
Added 2 days ago
CO
Lifeguard 2- Part Time Permanent
City of Wetaskiwin
Wetaskiwin, AB
- Part-time
…experience for all patrons. Beyond lifeguarding, you will take the lead during emergency situations, ensure safety procedures are followed, and provide guidance to Lifeguard 1' and…
Added 2 days ago
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Lodge Manager - CSE
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Fort McMurray, AB
- Full-time
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Orchard

Orchard - VP, Client Services & Digital Transformation (Toronto)

Toronto, ON, Canada

$15,000 to $170,000 CAD / year · Full-time

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Job details

Pay: $15,000 to $170,000 CAD / year
Job type: Full-time
Apply by: Dec 1, 2026
Experience: Extensive experience leading complex digital delivery in an agency or consulting environment; 10+ years.
Posting language: English
Posted: Nov 1, 2026

Original job description

At Orchard, we believe technology can make lives better for businesses, brands, and the people behind them. We exist to invent better outcomes through creativity and technology, and our delivery team is the engine that makes it real.

Job Description

The VP, Client Services and Digital Transformation owns end-to-end accountability for an account or account group: strategic and creative direction, client leadership and growth, and the program governance and commercial control needed to deliver against it. This role combines what was previously split across a Group Business Director (strategy, client relationship, new business) and a Programme Lead (release planning, dependency mapping, delivery governance, commercial rhythm), consolidating strategic ownership and delivery governance into a single accountable lead. This role is needed in Totonto to accommodate our clients.

Responsibilities

Strategy & Growth

Write proposals, strategies and briefs that inspire great work and meet clients' overall business and marketing objectives.
Understand the business needs and identify opportunities to shape the digital transformation roadmap spanning CX, data, and platforms.
Lead planning and forecasting of client plans, aligned to the digital transformation or integrated roadmap.
Advise clients and agency teams on the latest digital and AI-enabled innovations.
Inspire creative thinking, judge creative ideas, and hold the bar on quality of thinking as well as delivery.

Program Governance & Delivery

Own the integrated roadmap and release calendar across UX, engineering, content, analytics, and agency partners.
Run cross-program cadences; maintain decision, dependency, and change logs.
Keep all projects on schedule and within scope, partnering with strategy and delivery teams day to day.
Identify and embed new ways of working that let the team deliver quality work faster and more cost-effectively.
Build a delivery model that scales across multiple brands and stakeholders without becoming person-dependent.

Quality & Release Readiness

Align non-functional requirements, security, analytics, and QA readiness across streams.
Institutionalise go-live checklists and DNP (do-not-proceed) tracking; drive post-release retrospectives.

Regulated Digital Delivery

Lead delivery in environments where review cycles, compliance requirements, and approval workflows are critical, ensuring plans account for regulatory and legal review, stakeholder sign-off, and market-specific complexity.
Maintain high standards of documentation, decision tracking, and change visibility across all workstreams.
Balance speed and quality with client-led compliance processes.

Commercial & Resourcing Management

Align team capacity to the roadmap; manage forecasts, invoicing rhythms, and revenue phasing.
Standardise estimation practices and enforce change control across workstreams.
Own budget and resource planning, allocation, and management, in association with Directors.
Ensure clients are efficiently and accurately charged for work performed.
Own portfolio financial health including forecasting, burn tracking, margin awareness, and early identification of budget, timeline, or margin risk, with recovery plans in place.
Spot and qualify new work opportunities early, shaping scope and commercial approach before a formal brief lands.

Client & Stakeholder Leadership

Maintain a single program-level source of truth: RAG status by track, KPIs, runway, and key decisions.
Operate across multiple business units and brand teams within a single enterprise client, translating fragmented stakeholder agendas into one coherent ecosystem vision.
Partner with Project Management on scope, commercials, and senior stakeholder alignment.
Provide communications counsel and strategic advice to each client; develop strong relationships with senior client stakeholders.
Solve client service problems before they escalate, and communicate concerns to the agency team where needed.
Have the presence and skill to present and sell agency ideas and work at a senior level.

Team Leadership & Capability

Manage and direct the account and delivery team to consistently deliver brilliant work.
Train, support, mentor, and develop the professional competencies of the wider team; drive group performance.
Maintain an effective, collaborative team culture and a climate of creativity and innovation.
Run regular team meetings to review progress, surface problems, and correct course.
Operate across multiple projects and clients at once without losing quality or control.

New Business & Account Growth

Proactively grow the accounts allocated under remit.
Seek opportunities for additional service offerings within the current client portfolio.
Lead and drive new business efforts in response to new client briefs and pitch opportunities.

Qualifications

What You’ll Bring

Must have

Extensive experience leading complex digital delivery in an agency or consulting environment; 10+ years.
Strong track record managing large portfolios with multiple concurrent workstreams and senior stakeholders
Working knowledge of digital platforms, CMS-led delivery, CRM ecosystems, content production, and integrated campaign execution.
Comfortable working at the intersection of strategy and technical architecture with demonstrated ability in asking sharp questions, learns fast, and translates technical constraints into client-ready narrative and back again.
Strong commercial judgement with confidence in forecasting, scoping, change control, opportunity shaping, and proposal development.
Role to be based in Toronto

Highly regarded

Experience in regulated or approval-heavy environments such as health, pharma, animal health, or similarly complex sectors.
Ability to translate ambiguity into clear plans, structure, and team actions.
Confident client operator who can handle senior stakeholders with calm, clarity, and credibility.
Strong leadership skills with experience developing delivery talent and raising standards across a team.
High attention to detail without losing sight of the bigger commercial and delivery picture.
A pragmatic, hands-on leadership style: structured, collaborative, and accountable.

Additional Information

Why Orchard?

We're a creative and technology agency with serious delivery credentials, part of ASX-listed Enero Group with a client portfolio spanning health, consumer, and automotive sectors across Australia and the US.

You'll join a leadership cohort that genuinely raises the bar. People who care about craft, build real capabilities, and invest in each other. You'll have direct access to senior leadership, genuine autonomy in how you lead, and the chance to shape how AI changes delivery at one of the most progressive agencies in the market.

If you're the kind of person who turns ambiguity into structure, builds teams that don't need you for every answer, and gets genuinely excited about what AI can do for delivery, we'd love to hear from you.

Orchard Marketing is part of the Enero Group. As a Group, we proudly acknowledge the traditional custodians of the land on which we operate, the Gadigal People of the Eora Nation. Our Innovate, Level 2, RAP endorsement aims to nurture, develop, encourage, and include Aboriginal and Torres Strait Islander talent, partners, and advisors both in our own agency, and across the broader industry. As such, we encourage peoples of all backgrounds to apply.

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More about this job

Responsibilities

Lead client strategy, account growth, and end-to-end digital transformation delivery, including integrated roadmaps, release governance, quality readiness, and regulated approval processes. Manage commercial health, resourcing, senior stakeholder relationships, and team development while identifying and leading new business opportunities.

Requirements

Requires 10+ years of experience leading complex digital delivery in an agency or consulting environment, with a strong record managing large portfolios, concurrent workstreams, and senior stakeholders. Candidates should bring knowledge of digital platforms, CMS and CRM ecosystems, strong commercial judgment, and the ability to translate technical constraints and ambiguity into clear client-ready plans; regulated-sector experience and team leadership are highly regarded.

Skills

Digital Transformation
Client Services
Strategic Planning
Program Governance
Digital Delivery
Commercial Management
Budget Forecasting
Resource Planning
Stakeholder Management
Account Growth
New Business Development
Digital Platforms
CMS Delivery
CRM Ecosystems
Regulated Digital Delivery
Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

Digital Transformation
Client Services
Digital Delivery
Agency
Consulting
Digital Platforms
Content Management Systems
CRM Ecosystems
Customer Experience
Data
Technical Architecture
Artificial Intelligence
Integrated Roadmaps
Release Planning
Program Governance
Dependency Mapping
Quality Assurance
Security
Analytics
Regulatory Compliance
Approval Workflows
Change Control
Forecasting
Budget Management
Resource Planning
Revenue Phasing
Margin Management
Proposal Development
Stakeholder Management
New Business Development

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