Jobs in Canada

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Added 15 mins ago
MP
Maintenance Supervisor
Mauser Packaging Solutions
Langley (District), BC · City of Langley, BC
- Full-time
Wih activities deemed high risk, communicates go forward mitigating strategies with Maintenance Manager and Safety Coordinator prior to task execution
Added 15 mins ago
TO
Events and Community Development Student
Town of Oakville
Oakville, ON
- Internship
Reporting to the Events Program Coordinator and/or Community Development Specialist and working in collaboration with other town staff, the Events and Community Development Student will be…
Added 16 mins ago
AI
Human Resources Advisor
Alberta iGaming Corporation (AiGC)
AB · Greater Edmonton Metropolitan Area
- Full-time
Assess reference information and flag concerns, coordinating with the Coordinator on scheduling, records, candidate communications and approved offers.
Added 16 mins ago
PC
Facilities Maintenance & Projects Coordinator
Pursuit Collection
Jasper, AB · CAN - Chateau Jasper
- Full-time
The Maintenance Support & Projects Coordinator provides administrative, operational, and field coordination support to the Maintenance Department across Jasper Lodging properties. This role…
Added 16 mins ago
Retired Police Officer Program (RPOP) - Missing Persons Unit
VPD
Vancouver, BC
Two years of investigative experience as a lead investigator, file coordinator, or affiant.
Added 16 mins ago
Category Specialist, Contingent Workforce
Trans Mountain
Calgary, AB
As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system.
Added 16 mins ago
Contingent Workforce Coordinator (Contract)
Trans Mountain
Calgary, AB
As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system.
Added 16 mins ago
CL
Driver Support Coordinator
Charger Logistics Inc
Montreal, QC
- Full-time
Charger Logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger Logistics…
Added 45 mins ago
BF
Safety & Data Coordinator
Bay Ferries Limited
Saint John, NB
- Full-time
Northumberland Ferries Limited (NFL) and Bay Ferries Limited (BFL) are seeking a Safety & Data Coordinator to join our Safety & Security team. This is an exciting opportunity to play a key…
Added 45 mins ago
G&
Cash Application/AR Support
Grand & Toy
Vaughan, ON
- Full-time
…partner to businesses across Canada. With over a century of experience, we've built a legacy of delivering innovative solutions in office supplies, furniture, technology, cleaning products,…
Added 45 mins ago
CL
Driver Support Coordinator
Charger Logistics Inc.
Montreal, QC
- Full-time
Charger Logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger Logistics…
Added 45 mins ago
QA Complaints Coordinator
Organigram
Aylmer, ON
Our operations span four provinces, purpose-built to lead across multiple product formats:
Added 45 mins ago
Accounting Coordinator
Abilities Centre
Whitby, ON
Reporting to the VP, Finance and Manager, Finance, the Accounting Coordinator will provide day-to-day administrative support to the Operations of the Finance department.
Added 45 mins ago
GV
Sort Coordinator
Greater Vancouver Food Bank
Burnaby, BC
- Full-time
This is a full-time permanent position, with the opportunity to learn and grow. The successful candidate can expect a competitive base salary of $57,476 annually, depending on experience.
Added 45 mins ago
WW
Logistics Coordinator
Wallenius Wilhelmsen
Mississauga, ON
- Full-time
4 days in office (Monday to Thursday), 1 day remote (Friday)
Added 1 hour ago
EM
Coordinator, Administrative
EKU Master of Public Administration Program
Richmond, BC
- Full-time
…across departments within EKU to ensure a positive employee experience and seamless…
Added 1 hour ago
BE
Information & Digital Services Coordinator
BC Energy Regulator
Victoria, BC
- Full-time
The Information & Digital Services Coordinator (Coordinator) provides senior administrative and operational coordination support to the Chief Digital Officer and the Information & Digital…
Added 1 hour ago
CT
Coordinator, Women’s Services - Warming Spaces
CMHA Thames Valley Addiction and Mental Health Services
London, ON
- $32.24 to $39.6 CAD / hour
- Full-time
The Coordinator role is above the rank of Team Lead / Team Leader and will perform duties and responsibilities consistent with supporting teams in providing a psychosocial model of care to…
Added 1 hour ago
FT
Enrollment Services Representative - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
…performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to…
Added 1 hour ago
TT
Coordonnateur/ Coordonnatrice de magasin de Détail Temps plein Winners-Galerie de Lanaudière
The TJX Companies, Inc.
Lachenaie, QC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 1 hour ago
CL
Fleet & Service Coordinator
Charger Logistics Inc
Brampton, ON
- Full-time
We are seeking a hands-on and proactive Fleet & Service Coordinator to support our senior team with truck, trailer, and refrigeration-related operations. This position will act as a liaison…
Added 1 hour ago
CL
Transportation Warranty Coordinator
Charger Logistics Inc
Brampton, ON
- Full-time
As a Transportation Warranty Coordinator you will work closely with our Safety, Shop and Warehouse team to manage complete and accurate processing of warranty claims. You will be expected…
Added 1 hour ago
TA
QC - STOCK COORDINATOR – FULL TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
- Full-time
Reporting to the Store Manager, the Full-Time Stock Coordinator keeps everything behind the scenes running smoothly. From staying on top of inventory to making sure the store is always…
Added 1 hour ago
CL
Service & Parts Advisor
Charger Logistics Inc.
Brampton, ON
- Full-time
Charger Logistics is looking for a Service & Parts Advisor to support the day-to-day operations of our truck and trailer maintenance shop based out of our Brampton location. The ideal…
Added 1 hour ago
CL
Fleet & Service Coordinator
Charger Logistics Inc.
Brampton, ON
- Full-time
We are seeking a hands-on and proactive Fleet & Service Coordinator to support our senior team with truck, trailer, and refrigeration-related operations. This position will act as a liaison…

Organigram

QA Complaints Coordinator

Aylmer, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Experience: 3-5 years Customer Service or CPRF experience
Posting language: English
Posted: Nov 13, 2026

Original job description

Who we are

Organigram Global is a leading Canadian licensed producer shaping the future of cannabis through innovation, operational excellence, and a growing international presence. Founded in 2013 as a medical cannabis provider, we have evolved into one of Canada’s most trusted names in the adult-use recreational market, home to some of the country’s top-performing brands including SHRED, Boxhot, Big Bag o’ Buds, Edison, Monjour, Debunk, Rizzlers, and Trailblazer.

Our operations span four provinces, purpose-built to lead across multiple product formats:

Moncton, New Brunswick: Centre of excellence for indoor cannabis cultivation, R&D, and advanced automation.
Lac-Supérieur, Quebec: Focused on premium flower and traditional hash production.
Winnipeg, Manitoba: Highly automated facility dedicated to edibles and beverage manufacturing.
Aylmer, Ontario: Specializes in infused pre-roll production and automated vape filling.
London, Ontario: Strategic hub for packaging and distribution across all product lines.

The Complaints Coordinator is responsible for the effective coordination of consumer and customer complaints at Organigram. They work closely with external customers (provincial boards and consumers) and internal peers to document complaints and help facilitate corrective measures.

Responsibilities:

Act as Consumer Liaison

Serve as the primary point of contact with individual consumers
Ensure that all necessary data is collected so that QA can perform a full assessment
Responsible for ensuring that all issues are tracked and results shared internally
Play a co-lead role with QA to facilitate issues escalation
Manage consumer give-backs (gift card compensation)

Assist QA In Customer Relationship Management

Manage all customer complaints uploads into C15. Ensure data accuracy
Work to optimize C15 upload process to improve turnaround times
Coordinate feedback to customers and Commercial teams on status and next steps
Work with QA to optimize NCR communications and updates
Other tasks as process continues to evolve

Qualifications:

A continuous improvement mindset; someone always looking to streamline processes and remove bottlenecks
Superior communication skills (both verbal and written)
Someone engaged by person-to-person interaction and the opportunities to lead through influence
Bilingual (French, English) is a plus
Strong working knowledge of Canadian cannabis space including provincial logistics processes and platform tools
3-5 years Customer Service or CPRF experience
Experience in Return Logistics processes preferred
Working knowledge of ERP systems like D365 and excellent Microsoft Excel skills

Thank you for your interest in Organigram.

Organigram is an equal opportunity employer. We are committed to fair and equitable recruitment practices, and we welcome the opportunity to discuss any accommodation needs required throughout the hiring process. If you require accommodations, please email us at internalrecruiting@organigram.ca with the job posting title, your name and contact information, and your preferred method of contact.

Please note that we may use AI tools to assist with the recruitment process; however, every candidate will be reviewed by a member of our recruitment team to ensure fair and individualized consideration.

While we thank all candidates for their interest, only those shortlisted will be contacted for an interview.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Complaints Coordinator manages consumer and customer complaints by acting as the primary liaison and ensuring accurate data entry into the C15 system. They collaborate with QA and commercial teams to facilitate issue escalation, corrective measures, and customer feedback.

Requirements

Candidates should have 3-5 years of experience in customer service or return logistics, along with proficiency in ERP systems like D365 and Microsoft Excel. Strong communication skills and a continuous improvement mindset are essential for this role.

Skills

Customer service
Complaint management
Data accuracy
Communication skills
Process improvement
Microsoft Excel
ERP systems
D365
Return logistics
Conflict resolution
Relationship management
Cannabis industry knowledge
Regulatory compliance
Analytical skills
Attention to detail

Visa sponsorship

Not detected in the job text

Keywords

QA
Complaints Coordinator
Cannabis
D365
ERP
Microsoft Excel
C15
Customer Service
Return Logistics
Continuous Improvement
Consumer Liaison
Regulatory
Quality Assurance
Data Management
Reporting
Communication
Logistics
Manufacturing
Operations

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Jobs in Canada