Jobs in Quebec

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Added 8 mins ago
SC
Analyste Senior, livraison de services aux clients bilingue (70309755)
Sodexo Canada Ltd
Montreal, QC
- Full-time
Mode de travail : À temps plein, en présentiel (5 jours par semaine)
Added 8 mins ago
TA
Operations Research Developer
Transat AT
Montreal, QC
- Full-time
Added 8 mins ago
O
Spécialiste Thérapeutique, Biosimilaires - Quebec East |Therapeutic Specialist, Biosimilars - Quebec East
Organon
Kirkland, QC
- Full-time
Added 8 mins ago
C
Senior Machine Learning Developer
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Remote, Canada
- $200,000 to $250,000 CAD / year
- Full-time
- Remote
Added 8 mins ago
AI
Controller
American Iron and Metal
Mirabel, QC
- Full-time
Added 8 mins ago
SC
Conseiller en Préarrangements Funéraires | Sales Professional - Inside sales
Service Corporation International
Rosemère, QC
- Full-time
Added 8 mins ago
S
Laboratory Technician
Sanimax
Montreal, QC
- Full-time
Day shift, Monday to Friday, from 6:00 a.m
Added 8 mins ago
Conseiller(ère) en location – Programme de développement en gestion (Anjou)
Ryder Supply Chain Solutions
Montreal, QC
Added 22 mins ago
FA
Engine Maintenance Instructor
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Montreal, QC
- Full-time
Added 22 mins ago
WC
(CAN) Gérant de rayon leader, marchandise générale
Walmart Canada
Sept-Îles, QC
- Full-time
Added 22 mins ago
OI
206669 - Support Engineer
Orion Innovation
Montreal, QC
- Full-time
Added 22 mins ago
WC
(CAN) Préposé au déchargement -FR
Walmart Canada
Montreal, QC
- Full-time
Gérer efficacement les horaires de travail et planifier à l’avance pour conserver son énergie et sa concentration tout au long du quart de travail
Added 22 mins ago
IW
Area Vice President, Business Development
IG Wealth Management
Quebec, QC
- Full-time
Added 22 mins ago
AA
Operations Agent
Alfa AI
Montreal, QC
- $22 to $26 CAD / hour
- Contract
Added 22 mins ago
AP
Physiotherapist
AC Physio&Co.
Montreal, QC
- Other
Added 22 mins ago
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Gestionnaire des Ressources Humaines / Human Resources Manager
Evlv
Montreal, QC
- $85,000 to $95,000 CAD / year
- Full-time
Added 22 mins ago
C-
Structural Mechanical Engineer
CRWS - Canadian Railway Services
Montreal, QC
- Full-time
Added 22 mins ago
AS
Retail BSA
Apex Systems
Montreal, QC
- $90 to $100 CAD / hour
- Full-time
Added 22 mins ago
HR
Coordinator, Psych Emergency Screening (Full-time, Day shift)
Hudson Regional Health
Hudson, QC
- $80,000 to $90,000 CAD / year
- Full-time
Education: Bachelor’s Degree in Social Work, Psychology, Counseling or related field, and Valid NJ Driver’s License required · Day Shift (7am/8am/9am start time) Mon-Friday
Added 22 mins ago
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Commercial Door Service Technician - Roving
BGIS
Montreal, QC
- Full-time
Added 22 mins ago
OI
Help Desk Technician
Orion Innovation
Montreal, QC
- Full-time
Added 22 mins ago
SE
Gas Turbine Component Bench Fitter
Siemens Energy
Montreal, QC
- Full-time
Added 22 mins ago
J
Major Accounts Manager
JobsMedia.io
Montreal, QC
- Full-time
Added 22 mins ago
J
Quality Assurance Analyst (COPY) (COPY)
JobsMedia.io
Longueuil, QC
- Full-time
Work-life balance: possibility of teleworking up to 4 days per week, flexible schedule, summer schedule, etc
Added 22 mins ago
B
Chiller Technician
BGIS
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- Full-time

Orion Innovation

206669 - Support Engineer

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 10, 2026
Experience: 4 years of experience in IT helpdesk or end user support roles.
Posting language: English
Posted: Nov 10, 2026

Original job description

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

Department: IT Help Desk Support Engineer

Location: Onsite in Montreal, Quebec

Reports To: IT Support Manager

Job Type: L1 Support Engineer

Job Summary:

We are seeking a skilled and customer-focused End User Support Engineer to provide technical assistance to users across the organization. The ideal candidate will be responsible for troubleshooting hardware and software issues, ensuring the smooth operation of desktops, laptops, mobile devices, and other user-end IT assets.

Key Responsibilities:

Provide first level (L1/L2) technical support to users for hardware, software, network, and application issues.
Install, configure, and maintain operating systems, software applications, and patches.
Manage and troubleshoot desktop/laptop systems, printers, and peripheral devices.
Handle user account management, including password resets and access permissions (e.g., Active Directory, O365).
Assist with setup and configuration of new employee workstations.
Maintain incident/ticket logs in ServiceNow.
Provide remote and on-site technical support, as needed.
Escalate unresolved issues to higher-level support or vendors when necessary.
Ensure compliance with IT policies and security standards.
Support audio/video conferencing tools and meeting room equipment.
Document procedures and update the knowledge base.

Requirements:

4 years of experience in IT helpdesk or end user support roles.
Strong knowledge of Windows OS, Microsoft 365, and common business applications.
Experience with remote desktop tools and ITSM ticketing systems. (ServiceNow)
Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
Familiarity with ITIL best practices is a plus.
Excellent communication and interpersonal skills.
Strong problem-solving and time management abilities.

Preferred Certifications (not mandatory):

CompTIA A+ / Network+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Candidate Privacy Policy

Orion Systems Integrators, LLC And Its Subsidiaries And Its Affiliates (collectively, “Orion,” “we” Or “us”) Are Committed To Protecting Your Privacy. This Candidate Privacy Policy (orioninc.com) (“Notice”) Explains

What information we collect during our application and recruitment process and why we collect it;
How we handle that information; and
How to access and update that information.

Your use of Orion services is governed by any applicable terms in this notice and our general Privacy Policy.

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More about this job

Responsibilities

Provide first-level technical support for hardware, software, network, and application issues, and install, configure, and maintain user devices and software. Manage accounts and ServiceNow tickets, support workstations and meeting-room equipment, document procedures, and escalate unresolved issues while following IT security policies.

Requirements

Requires four years of IT help desk or end-user support experience, strong knowledge of Windows, Microsoft 365, and common business applications, and experience with remote desktop tools and ServiceNow. Candidates should understand basic networking concepts and have strong communication, problem-solving, and time-management skills; ITIL familiarity and listed certifications are preferred.

Skills

IT Help Desk Support
Hardware Troubleshooting
Software Troubleshooting
Windows Operating Systems
Microsoft 365
ServiceNow
Active Directory
User Account Management
TCP/IP
DNS
DHCP
Remote Desktop Tools
ITSM Ticketing Systems
Audio/Video Conferencing Support
Incident Management
ITIL Best Practices

Visa sponsorship

Not detected in the job text

Keywords

IT Help Desk
End-User Support
L1 Support
L2 Support
Windows
Microsoft 365
ServiceNow
Active Directory
TCP/IP
DNS
DHCP
Remote Desktop
ITSM
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
Operating System Installation
Software Configuration
Patch Management
User Account Management
Password Resets
Access Permissions
Printers
Peripheral Devices
Audio/Video Conferencing
Knowledge Base Documentation
IT Security
ITIL
CompTIA A+
CompTIA Network+

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Work requirements

Jobs in Quebec