Jobs in Quebec

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Added 2 days ago
NB
Senior Analyst – Wealth Portrait
National Bank of Canada
Montreal, QC
- Full-time
Added 2 days ago
S
Field Risk Specialist
Solifi
Quebec, QC
- Full-time
Added 2 days ago
NB
Wealth Associate
National Bank of Canada
Brossard, QC
- Full-time
Added 2 days ago
NB
Banking Advisor
National Bank of Canada
Longueuil, QC
- Full-time
Added 2 days ago
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Gestionnaire Cybersécurité - Gouvernance, Risques et Conformité (GRC)
TALTEK | TALENT in TECHNOLOGY
Montreal, QC
- Full-time
Hybride 3 jours au bureau
Added 2 days ago
NB
RETIREMENT STRATEGY ADVISOR
National Bank of Canada
Rimouski, QC
- Full-time
Added 2 days ago
S
Java Developer
Synechron
Montreal, QC
- Full-time
Added 2 days ago
SE
Marketing Specialist, Go-to-Market Campaigns
Sports Experts
Laval, QC
- Full-time
Added 2 days ago
NB
Account Manager, SME
National Bank of Canada
Montreal, QC
- Full-time
Added 2 days ago
S
Guidance, Navigation & Control (GNC) Systems Engineer
Scalian
Montreal, QC
- Full-time
Added 2 days ago
S
Software Asset Manager(SAM) & Licensing analyst
Scalian
Montreal, QC
- Full-time
Added 2 days ago
S
Software Asset Manager(SAM) & Licensing analyst
Scalian
Montreal, QC
- Full-time
Added 2 days ago
S
Identity and Cloud Security Engineer
Synechron
Montreal, QC
- Full-time
Added 2 days ago
Architectural Technologist - Store Design
Laura Canada
Laval, QC
Added 2 days ago
Spécialiste technique des ventes - Technical Sales Specialist - Montreal
Intertape Polymer Group (IPG)
Montreal, QC
Added 2 days ago
Inside Service Sales Specialist
Levitt-Safety
Montreal, QC
Added 2 days ago
OG
Contrôleur(-euse) financier(-ière) (CPA) / Controller (CPA)
Ora Graphene Audio
Montreal, QC
- Full-time
Added 2 days ago
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Manager, Customer Experience Trainee - Montreal Ouest
TD
Dollard-Des Ormeaux, QC
- Full-time
Added 2 days ago
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Customer Experience Associate - Pte-Claire, Hymus
TD
Pointe-Claire, QC
- Part-time
Added 2 days ago
206669 - Support Engineer
Orion Innovation
Montreal, QC
Added 2 days ago
NR
Maintenance Fee Specialist-Intellectual Property
Norton Rose Fulbright
Montreal, QC
- Full-time
This position is in the office 4 days per week
Added 2 days ago
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Software Lifecycle Management Advisor
Desjardins
Montreal, QC · Levis, QC
- Full-time
Added 2 days ago
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Team leader, Management support and expertise support
Desjardins
Montreal, QC · Levis, QC
- Full-time
Added 2 days ago
SN
Warehouse Supervisor
Sahah Naturals
Montreal, QC
- Full-time
Added 2 days ago
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Chef d'équipe
Cineplex
Victoriaville, QC
- Part-time

Orion Innovation

206669 - Support Engineer

Montreal, QC, Canada

Apply on orioninc.com About employer

Applications open in a new tab.

Job details

Experience: 4 years of experience in IT helpdesk or end user support roles.
Posting language: English
Posted: Nov 10, 2026

Original job description

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

Department: IT Help Desk Support Engineer

Location: Onsite in Montreal, Quebec

Reports To: IT Support Manager

Job Type: L1 Support Engineer

Job Summary:

We are seeking a skilled and customer-focused End User Support Engineer to provide technical assistance to users across the organization. The ideal candidate will be responsible for troubleshooting hardware and software issues, ensuring the smooth operation of desktops, laptops, mobile devices, and other user-end IT assets.

Key Responsibilities:

Provide first level (L1/L2) technical support to users for hardware, software, network, and application issues.
Install, configure, and maintain operating systems, software applications, and patches.
Manage and troubleshoot desktop/laptop systems, printers, and peripheral devices.
Handle user account management, including password resets and access permissions (e.g., Active Directory, O365).
Assist with setup and configuration of new employee workstations.
Maintain incident/ticket logs in ServiceNow.
Provide remote and on-site technical support, as needed.
Escalate unresolved issues to higher-level support or vendors when necessary.
Ensure compliance with IT policies and security standards.
Support audio/video conferencing tools and meeting room equipment.
Document procedures and update the knowledge base.

Requirements:

4 years of experience in IT helpdesk or end user support roles.
Strong knowledge of Windows OS, Microsoft 365, and common business applications.
Experience with remote desktop tools and ITSM ticketing systems. (ServiceNow)
Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
Familiarity with ITIL best practices is a plus.
Excellent communication and interpersonal skills.
Strong problem-solving and time management abilities.

Preferred Certifications (not mandatory):

CompTIA A+ / Network+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Candidate Privacy Policy

Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, “Orion,” “we” or “us”) are committed to protecting your privacy. This Candidate Privacy Policy (orioninc.com) (“Notice”) explains:

What information we collect during our application and recruitment process and why we collect it;
How we handle that information; and
How to access and update that information.

Your use of Orion services is governed by any applicable terms in this notice and our general Privacy Policy.

Apply on orioninc.com About employer

More about this job

Responsibilities

Provide first and second-level technical support for hardware, software, and network issues across the organization. Manage user accounts, maintain IT assets, and document procedures within the ServiceNow ticketing system.

Requirements

Requires at least 4 years of experience in IT helpdesk or end-user support roles. Candidates must possess strong knowledge of Windows OS, Microsoft 365, and fundamental networking concepts.

Skills

Troubleshooting
Technical Support
Windows OS
Microsoft 365
ServiceNow
Active Directory
Hardware Maintenance
Software Installation
Network Configuration
TCP/IP
DNS
DHCP
ITIL
Communication
Problem-solving
Time Management

Visa sponsorship

Not detected in the job text

Keywords

IT Help Desk
Support Engineer
Windows OS
Microsoft 365
ServiceNow
Active Directory
Hardware
Software
Networking
TCP/IP
DNS
DHCP
ITIL
CompTIA A+
Network+
Modern Desktop Administrator Associate
Troubleshooting
Technical Support
Workstation Setup
Peripheral Devices
Incident Management
Knowledge Base
Audio/Video Conferencing
End User Support
IT Policies
Security Standards

Report this job

Pay period	Median starting pay	Listings
CAD / hour	22.83	6,442
CAD / year	77,500.00	1,870
CAD / month	3,931.00	10

Work requirements

Jobs in Quebec