Employee and Labour Relations Specialist

EMPLOYEE AND LABOUR RELATIONS SPECIALIST (GENERALIST)

Reference #2026-128

Strong. Proud. Uplifting.

At Ornge, we believe that ordinary people can do extraordinary things.

Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.

We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers.

Discover Ontario, Canada, and an exciting career with Ornge.

The targeted salary range is supplemented by a competitive total rewards package. The salary offered to the successful candidate will consider a wide array of factors such as the individual’s skillset, level of experience applicable to the role and internal equity considerations.

Uplifting Your Career at Ornge

At Ornge, every role contributes to a larger purpose. As Ontario's provider of critical air ambulance and patient transport services, our people help deliver life-saving care to communities across the province. Behind every mission is a dedicated workforce supported by strong employee and labour relations practices.

We're looking for an Employee & Labour Relations Specialist who is passionate about building positive workplace relationships and navigating complex employee and labour relations matters.

Whether you're currently working in a dedicated labour relations role or you're an experienced HR Generalist with a strong labour relations foundation, this is an opportunity to apply your expertise in a dynamic, highly unionized environment.

In this role, you'll partner with leaders, employees, union representatives, and HR colleagues to provide practical advice, support workplace investigations, manage grievances, interpret collective agreements, and contribute to collective bargaining activities. You'll be a trusted resource, helping leaders navigate challenging situations while ensuring fair, consistent, and compliant people practices.

If you're known for your sound judgment, ability to handle sensitive issues with professionalism and tact, and your commitment to fostering respectful and productive workplaces, we'd love to hear from you.

Key Accountabilities:

• Provide guidance and support to leaders and employees on employee and labour relations matters, including collective agreement interpretation, performance management, attendance management, accommodations, discipline, and employment legislation.
• Support the administration of multiple collective agreements and ensure consistent application of labour relations practices across the organization.
• Assist with grievance management, including investigations, documentation, response preparation, arbitration file development, evidence gathering, and case tracking.
• Support collective bargaining activities through research, benchmarking, data analysis, and administrative coordination.
• Coordinate and support workplace investigations involving harassment, human rights concerns, code of conduct issues, attendance, performance, and disciplinary matters.
• Maintain accurate investigation, grievance, and labour relations records while ensuring confidentiality and compliance.
• Support the resolution of workplace conflicts and employee concerns through fair, timely, and practical solutions.
• Administer key employee lifecycle processes, including leaves of absence, return-to-work support, contract tracking, probationary reviews, seniority administration, and voluntary offboarding.
• Lead and support collective agreement-related processes such as preferential bidding, step increases, seniority tracking, and labour-management committee activities.
• Monitor legislative and labour relations developments and contribute to policy, procedure, and program enhancements.
• Prepare reports, workforce metrics, and labour relations documentation to support operational and strategic decision-making.
• Partner with HR colleagues and leaders to foster a workplace culture that reflects Ornge's values of respect, accountability, collaboration, and excellence.

Qualifications:

• Post-secondary education in Human Resources, Labour Relations, Industrial Relations, Business Administration, or a related field.
• Bachelor's degree in Human Resources, Labour Relations, Industrial Relations, or a related discipline is considered an asset.
• CHRP designation, or progress toward completion, is considered an asset.
• Minimum 3-5 years of progressive experience in employee relations, labour relations, or a human resources generalist role with significant labour relations exposure.
• Demonstrated experience working in a unionized environment, ideally supporting multiple bargaining units and collective agreements.
• Experience managing grievances, workplace investigations, performance management, attendance management, accommodations, and disciplinary matters.
• Exposure to collective bargaining, labour-management committees, and arbitration preparation.
• Strong knowledge of Ontario employment legislation, labour relations principles, and collective agreement administration.
• Excellent communication, relationship-building, conflict resolution, and investigation skills.
• Strong analytical and problem-solving abilities with the ability to assess risk and recommend practical solutions.
• Proven ability to manage sensitive and confidential information with professionalism and discretion.
• Highly organized, detail-oriented, and able to manage competing priorities in a fast-paced environment.
• Self-motivated and comfortable working independently while collaborating effectively with leaders, employees, union representatives, and HR partners.

Total Rewards:

• Comprehensive Health, Dental and Vision Benefit Plan.
• 24/7 Employee and Family Assistance Program.
• Premium Defined Benefits and Pension Plan Automatic Enrollment.
• Three Paid Personal Days (Pro-Rated for Year 1).
• Accrued vacation time starting at three weeks per year.
• PERKS! Employee Promotional Programs relating to personal phone plans, furniture, home/car insurance, travel, fitness, attractions and more!
• Tuition reimbursement and opportunities for learning and development.

At Ornge, we are:

• Community connectors.
• Equity in healthcare.
• Strong in our convictions.
• Proud of the services we provide.
• Uplifting in our mission, values, and services.

You can expect us to be:

• Competitive in pay, benefits, vacation time and more.
• Promoters of diversity.
• Champions of inclusivity and accessibility.
• Committed to your career advancement.
• A tight-knit, supportive culture.

A bit about you:

• You are driven by our collective desire to make a difference.
• Excited by problem solving and excels at in-the-moment decision making.
• Teamwork has always been where you thrive.
• You are ready to put your skills into action in a fast-paced environment.

What’s next:

• If you are ready to uplift lives, apply directly online.
• On apply, we’ll send you an email on how to check your application status within Jobvite.
• Ornge is committed to providing accessible accommodations in compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please email us at HR@ornge.ca.
• Ornge encourages applications from candidates identifying as a member of a traditionally underrepresented group including First Nations, Métis, Inuit, and urban Indigenous peoples; Francophone persons; Black and racialized persons; members of 2SLGBTQIA+ communities; and persons with disabilities. 
• Ornge communicates with candidates for job openings by email and does not incorporate AI technology in its recruitment process. Applicants are responsible to check their email for updates and ensure they can receive messages from unfamiliar senders. We send time-sensitive information via email; it is important for applicants to check their email frequently. If we do not receive a response from applicants, we will assume that they are no longer interested in the position, resulting in the removal of their application from the competition.

Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada? Join us.

Ornge. Lives uplifted.