The Project Manager at OSF Digital leads projects from planning through execution and closure, ensuring delivery on time, within budget, and in alignment with the company’s strategic goals. This role coordinates internal teams and third-party contractors or consultants, serves as the primary point of contact for clients and internal stakeholders, and owns project deliverables and expectation management. This role requires fluent French.
Key Responsibilities
Project Planning and Delivery
- Define project scope, goals, and deliverables with senior management and stakeholders to support business goals.
- Develop comprehensive project plans and communication documents, and establish clear, consistent communication channels.
- Estimate resource and staffing needs, and manage the project lifecycle using defined methodologies.
- Plan, schedule, and track timelines, milestones, and resources using appropriate tools. Update PSA Resource Forecasting weekly.
- Own project delivery, ensure deliverables are completed, and communicate progress directly to clients and internal stakeholders.
- Define project success criteria and communicate them to all involved parties throughout the project lifecycle.
Budget and Financial Management
- Draft and submit budget proposals, and recommend budget changes when needed.
- Update financial forecasts using Statement of Work (SOW) figures and projections.
- Monitor delivery against budget and communicate budget status through client reporting.
Client Communication and Documentation
- Serve as the day-to-day point of contact for clients and internal teams, managing expectations and aligning on delivery.
- Develop and deliver progress reports, proposals, requirements documentation, and presentations.
- Send and walk clients through status reports covering completed and ongoing work, budget status, changes, risks, and action items.
- Document all project meetings, notify the necessary participants and stakeholders, and use Confluence for comments and meeting notes.
Risk, Change, and Escalation Management
- Proactively manage scope changes, identify potential crises, and develop contingency plans. Document all blockers, changes, and risks.
- Maintain a centralized blocker tracker accessible to the client, including due dates, responsible parties, and impact.
- Build and own risk mitigation plans, manage escalations, and involve the appropriate stakeholders when needed.
- Resolve blockers with the internal team to keep delivery on track, and ensure team members have access to code, documentation, and other required resources.
Team Collaboration and Governance
- Collaborate with Quality Assurance (QA) to plan and execute project demos. Ensure all project requirements are listed and completed before each sprint.
- Understand cross-platform and cross-project requirements and dependencies, and collaborate independently with other Project Managers within a program.
- Conduct weekly internal steering committee (steerco) meetings to review concerns, issues, and planning with leadership. Oversee this responsibility when a Program Manager is in place.
Project Closure and Continuous Improvement
- Conduct project post-mortems to identify successful and unsuccessful project elements.
- Create a recommendations report that captures lessons learned and opportunities to improve future projects.
Competencies
- Hands-on project management experience spanning process development, execution, and the full project lifecycle.
- Proficiency with project management software, such as Microsoft Project, Basecamp, or similar tools, to plan, manage, and track project performance, deliverables, and outcomes.
- Solid working knowledge of current IT technologies across a broad range of solutions.
- Strong written and verbal communication, interpersonal, and operational skills.
- Ability to prioritize effectively and execute tasks in a high-pressure environment.
- Proven ability to lead development and implementation teams and drive projects to completion.
Skill Set
- Project Delivery: Deliver projects on time, within scope, and within budget.
- Leadership: Lead people and teams toward shared project goals.
- Problem-Solving: Resolve challenges with a practical, hands-on approach.
- Adaptability: Respond promptly and effectively to changes in project requirements and priorities.
- Decision-Making: Make decisions that advance project goals and gain stakeholder buy-in.
- Values and Team Culture: Uphold OSF Digital’s values and foster a positive, collaborative team environment.
