Jobs in Canada

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Added 6 mins ago
SG
Journeyperson Instrumentation Technician
Strike Group
AB · Alberta, Canada
- $49 to $50 CAD / hour
- Full-time
Must possess a valid Journeyperson certificate issued by the appropriate provincial or federal authority · Must have successfully completed the Swagelok Installation training course
Added 6 mins ago
AI
Guidewire BSA- PolicyCenter
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Experienced Business Systems Analyst with strong expertise in Guidewire PolicyCenter, responsible for gathering, analyzing, and translating insurance business requirements into functional…
Added 6 mins ago
BI
Procurement Coordinator
Badger Infrastructure Solutions
Red Deer, AB
- Full-time
Supports the accuracy and maintenance of procurement-related data in ERP/MRP systems. Conduct monthly reviews of item attribute settings to ensure accurate planning and order release,…
Added 6 mins ago
JG
Guidewire BSA
J&M Group
Toronto, ON
- Full-time
Business Requirements Analysis & Documentation
Added 6 mins ago
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Junior P&C/SCADA Junior EIT
CIMA+
AB · Edmonton, AB
- Full-time
…transition. With more than 700 highly qualified professional in this business sector, we are one of the largest teams specializing in this discipline among consulting engineering firms in…
Added 6 mins ago
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Coordonnateur(trice) logistique (Logistics Coordinator)
Dexter
Longueuil, QC
- Full-time
Poste permanent, temps plein | Quart de jour : lundi au vendredi, 9 h à 18 h
Added 6 mins ago
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Logistics Coordinator
Altis
North Vancouver, BC
- $60,000 to $70,000 CAD / year
- Full-time
Reimbursement for approved business travel and mileage.
Added 6 mins ago
BS
Manager, Education Systems & Analytics
Burnaby School District - SD41
Burnaby, BC
- Full-time
…leads the development of data collection processes, databases, business intelligence tools, dashboards, and reporting systems that guide strategic priorities, strengthen decision-making,…
Added 6 mins ago
GM
Senior Java Microservices Engineer
Galactic Minds INC
Vancouver, BC
- Full-time
…secure, high-performance microservices, integrating enterprise systems. The ideal candidate will have strong expertise in microservices architecture, REST APIs, cloud technologies, and…
Added 6 mins ago
CS
Technical Sales Representative
Calstone Search Group
Sudbury, ON
- $65,000 to $75,000 CAD / year
- Full-time
…maintaining and developing customer relationships, identifying new business opportunities, and providing industrial product and service solutions across an established…
Added 6 mins ago
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Department Manager (Niagara-on-the-lake Nike Store)
Nike
Niagara-on-the-Lake, ON · NFS CA NIAGARA ON THE LAKE
- $27.47 to $29 CAD / hour
- Full-time
Proficient in Microsoft Office and retail business systems
Added 6 mins ago
T
Contact Centre Representative – TD Auto Finance, Customer Service Specialist
TD
Brossard, QC
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 6 mins ago
T
Contact Centre Representative – TD Auto Finance, Customer Service Specialist
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 6 mins ago
T
Senior Treasury Asset and Liability Management Analyst
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 6 mins ago
Account Manager 2
Convergence Networks
Ottawa, ON
Drives customer adoption/engagement of services provided by CN through positioning, education, and alignment with customer business outcomes
Added 6 mins ago
Director, Strategic Alliances (Travel Management Companies)
Crisis24
Montreal, QC
New partnerships: Source, qualify, and negotiate new alliances, from business case through contracting and launch.
Added 6 mins ago
DN
Office Administrator
David Nairne & Associates
North Vancouver, BC
- Full-time
This is a full-time, in-office position and requires working from our North Vancouver office five days per week
Added 6 mins ago
HRIS Analyst
Manitoba Blue Cross
Winnipeg, MB
Post-secondary degree, diploma, or certificate in Human Resources, Business Administration, Information Systems, Business Analysis, or a related field.
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Senior Data Engineering Advisor
Desjardins
Montreal, QC · Levis, QC
- Full-time
Implement, monitor, maintain and improve a wide range of systems that meet business needs
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Programmer Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Levis, QC
- Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 6 mins ago
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Data Engineering Advisor
Desjardins
Montreal, QC · Levis, QC · Complexe Desjardins Montréal
- Full-time
…mining solutions and designing platforms that are adapted to business needs. Your projects and initiatives require extensive knowledge of your line of work. You help solve complex business…
Added 6 mins ago
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*Engineering Lead Analyst - CONVERSION*
Citi
Mississauga, ON
- Full-time
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations,…
Added 6 mins ago
CT
Senior Planner
Creation Technologies
Vancouver, BC
- Full-time
We're committed to bringing passion and customer focus to the business.
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Administrator, Systems
Cogeco
Burlington, ON
- Full-time
SKILLS & EXPERTISE (must have):
Added 6 mins ago
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Senior Test Coordinator
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Customer Experience and Innovation Manager

5090 Orbitor Drive, Unit 1, Mississauga, ON, L4W 5B5, Canada

While the starting salary for this role typically begins at $94k - $135k, your final offer will reflect your relevant skills, individual strengths and experience.

Apply on canadaengcareers-oslrs.icims.com About employer

Applications open in a new tab.

Job details

Pay: While the starting salary for this role typically begins at $94k - $135k, your final offer will reflect your relevant skills, individual strengths and experience.
Apply by: Nov 10, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

Overview

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

About the role:

We’re looking for a Customer Experience and Innovation Manager for the Samsung Experience Stores across Canada to join our team in support of our vision to take this high-touch and experiential retail channel to the next level. The candidate we’re looking for must not only be passionate about creating world class customer experience, but we’re looking for someone for whom it is part of their DNA. The Samsung in-store experience team is the living, breathing face of our brand and you will be the one to design, innovate, and implement strategies and tactics to drive the overall customer experience. This team is engaged, energetic, fun, and committed to delivering exceptional experiences with every interaction they have with customers. Your role will be to ensure this not only continues, but you will constantly reimagine and revolutionize our customer experience to ensure we are on the cutting edge and are unrivaled by none.

Location: Mississauga 5 days a week

National Travel: 30%

What you’re responsible for:

Develop, establish and be the champion of an innovative culture across the organization
Developing the vision, strategy, ecosystem road map and goals for success for a best-in-class guest service experience and training and development platform for associates
Overseeing all areas of the retail store’s customer experience journey, ensuring that all touchpoints and post sales have a 1:1 engagement that furthers our brand loyalty through best-in-class training, coaching and communication
Build comprehensive solutions to maximize customer value through creative and proactive approaches to improve the interaction and engagement between the customer and the brand at various connection points throughout their journey
Drive improvements through coordinated inter-departmental planning and cross-functional collaboration
Driving our training ecosystem roadmap by identifying areas for self-service, automation, and product knowledge delivery improvements both sales and service focus associates
Formulate the curriculum and facilitate training in our new store locations, new associate onboarding, new operating procedures, and new product launches
Identify areas for self-service, automation, and product improvements
Analyze results to track training performance, identify issues, trends and opportunities and continuously improve training programs
Developing and managing budgets in line with departmental and business objectives, including proactively planning training sessions for our greater team
Analyze market opportunities and competitive positioning to ensure we are the market leader

Job Requirements:

10+ years in fast-paced retail, telecommunications, hospitality or learning environment
5+ years at a senior management level
Strong leader and communicator with an unwavering devotion to create an outstanding customer experience
Proven business acumen, team building, and project management skills
Inspire breakthrough thinking and continuous improvement
Ability to present in front of large groups in both seminar style sessions and hands-on training
Quickly develop and foster trusting, healthy relationships with partners and team members

Let's Talk Perks:

While the starting salary for this role typically begins at $94k - $135k, your final offer will reflect your relevant skills, individual strengths and experience. Beyond the numbers, we’re proud to offer a holistic package that includes bonus opportunities, room to grow, chances to be recognized, top-tier benefits, and perks that make coming to work something you can look forward to. We’re committed to supporting your success every step of the way.

Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge
Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care
Retirement support: Company-sponsored savings plan to help build your financial future
Top-tier tools: Best-in-class systems and equipment so you can do your best work
OSL Cares: Opportunities to give back through community and charity initiatives
Career growth: Ongoing training, development, and programs to help you advance
Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running - now a Platinum Club member.
Invested in you: Structured employee development programs designed to help you thrive.
Perks & Discounts: Enjoy savings on electronics, fitness memberships, and more through exclusive employee programs.

The Interview Process:

Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
Step 2: The next step is an in-person interview with the hiring Manager.
Step 3: The next step is an in-person interview with the hiring Manager and Director.

If this sounds like you and you are excited to be a member of our team, please apply now.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.

Apply on canadaengcareers-oslrs.icims.com About employer

More about this job

Responsibilities

The Customer Experience and Innovation Manager will design and implement strategies to enhance the retail customer journey across Samsung Experience Stores in Canada. This role involves leading training ecosystems, managing budgets, and fostering an innovative culture to drive brand loyalty and operational excellence.

Requirements

Candidates must possess over 10 years of experience in retail, telecommunications, or hospitality, with at least 5 years at a senior management level. Strong leadership, project management, and presentation skills are essential for this role.

Skills

Customer experience design
Innovation strategy
Retail management
Training and development
Project management
Team leadership
Business acumen
Communication
Cross-functional collaboration
Budget management
Market analysis
Curriculum development
Coaching
Strategic planning
Public speaking

Benefits

Bonus opportunities
Vacation
Medical insurance
Dental insurance
Vision insurance
Health spending account
Virtual care
Retirement savings plan
Employee development programs
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Innovation
Samsung
Training
Coaching
Strategy
Budgeting
Project Management
Telecommunications
Hospitality
Leadership
Automation
Onboarding
Market Analysis
Brand Loyalty
Curriculum Design
Cross-functional Collaboration
Retail Operations
Customer Engagement

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Work requirements

Jobs in Canada