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CO
Foreperson - Roads
City of Burlington
Operations Centre-Main Building (RPF)
- Full-time
Investigating and responding to inquiries from the public, emergency services, as well as other departments, senior management and members of Council.
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Spécialiste de la croissance de catégories, COP / Category Growth Specialist, COP
Sysco
Montreal, QC · Sysco Grand Montreal
- Full-time
…partager ces informations avec les clients dans le cadre de services à valeur…
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TS
HR Representative
TCL Supply Chain (Supply Chain)
Acheson, AB
- Full-time
Do you enjoy working in a team environment providing strategic counsel and advisory services to leaders on business and people related issues? Do you take an energetic and influential…
Added 1 min ago
TC
Retail Store Associate Part Time Seasonal Homesense-Durham Centre
TJX Canada – Winners, Marshalls, HomeSense
Ajax, ON
- Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 16 mins ago
KA
Automotive Call Center / BDC Representative
Kaizen Automotive Group
Calgary, AB
- Full-time
We are currently seeking a motivated and customer-focused Call Center / BDC Associate to join our Service team. This role is key in supporting our dealerships by handling inbound…
Added 16 mins ago
EC
Financial Services Associate
East Coast Credit Union
Baddeck, NS
- Full-time
East Coast Credit Union is looking for a Financial Services Associate to join our team in Baddeck! Reporting to the Assistant Manager, the Financial Services Associate acts as a trusted…
Added 16 mins ago
T
Commercial Credit Analyst
TD
Calgary, AB
- Full-time
Support the Relationship Manager in booking new business by preparing competitive credit packages in the assigned business segment in a timely manner to meet customer needs
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T
Customer Experience Associate - Cantonese and/or Mandarin Language Skills an Asset
TD
Vancouver, BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 31 mins ago
SD
Pharmacist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
…providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the…
Added 31 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 31 mins ago
SD
Pharmacy Intern, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 31 mins ago
SD
Front Store Supervisor, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Moncton, NB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 31 mins ago
SD
Cashier, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Saint John, NB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 31 mins ago
SD
Marchandiseur(seuse), rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Montreal, QC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 31 mins ago
SD
Beauty Specialist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Cambridge, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 31 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Kitchener, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 31 mins ago
SD
Pharmacist, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
…providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the…
Added 31 mins ago
SD
Cashier, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Burlington, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 31 mins ago
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Caissier(ère), rémunéré(e) à l’heure – PHX temps partiel jour
Shoppers Drug Mart
Saint-Charles-Borromée, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
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Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Saskatoon, SK
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
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Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Grande Prairie, AB
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Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Edmonton, AB
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Gérant(e) adjoint(e) de l’avant du magasin
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Added 31 mins ago
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Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Ottawa, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 31 mins ago
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Cashier, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Sherwood Park, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Customer Experience and Innovation Manager

5090 Orbitor Drive, Unit 1, Mississauga, ON, L4W 5B5, Canada

While the starting salary for this role typically begins at $94k - $135k, your final offer will reflect your relevant skills, individual strengths and experience.

Apply on canadaengcareers-oslrs.icims.com About employer

Applications open in a new tab.

Job details

Pay: While the starting salary for this role typically begins at $94k - $135k, your final offer will reflect your relevant skills, individual strengths and experience.
Apply by: Nov 10, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

Overview

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

About the role:

We’re looking for a Customer Experience and Innovation Manager for the Samsung Experience Stores across Canada to join our team in support of our vision to take this high-touch and experiential retail channel to the next level. The candidate we’re looking for must not only be passionate about creating world class customer experience, but we’re looking for someone for whom it is part of their DNA. The Samsung in-store experience team is the living, breathing face of our brand and you will be the one to design, innovate, and implement strategies and tactics to drive the overall customer experience. This team is engaged, energetic, fun, and committed to delivering exceptional experiences with every interaction they have with customers. Your role will be to ensure this not only continues, but you will constantly reimagine and revolutionize our customer experience to ensure we are on the cutting edge and are unrivaled by none.

Location: Mississauga 5 days a week

National Travel: 30%

What you’re responsible for:

Develop, establish and be the champion of an innovative culture across the organization
Developing the vision, strategy, ecosystem road map and goals for success for a best-in-class guest service experience and training and development platform for associates
Overseeing all areas of the retail store’s customer experience journey, ensuring that all touchpoints and post sales have a 1:1 engagement that furthers our brand loyalty through best-in-class training, coaching and communication
Build comprehensive solutions to maximize customer value through creative and proactive approaches to improve the interaction and engagement between the customer and the brand at various connection points throughout their journey
Drive improvements through coordinated inter-departmental planning and cross-functional collaboration
Driving our training ecosystem roadmap by identifying areas for self-service, automation, and product knowledge delivery improvements both sales and service focus associates
Formulate the curriculum and facilitate training in our new store locations, new associate onboarding, new operating procedures, and new product launches
Identify areas for self-service, automation, and product improvements
Analyze results to track training performance, identify issues, trends and opportunities and continuously improve training programs
Developing and managing budgets in line with departmental and business objectives, including proactively planning training sessions for our greater team
Analyze market opportunities and competitive positioning to ensure we are the market leader

Job Requirements:

10+ years in fast-paced retail, telecommunications, hospitality or learning environment
5+ years at a senior management level
Strong leader and communicator with an unwavering devotion to create an outstanding customer experience
Proven business acumen, team building, and project management skills
Inspire breakthrough thinking and continuous improvement
Ability to present in front of large groups in both seminar style sessions and hands-on training
Quickly develop and foster trusting, healthy relationships with partners and team members

Let's Talk Perks:

While the starting salary for this role typically begins at $94k - $135k, your final offer will reflect your relevant skills, individual strengths and experience. Beyond the numbers, we’re proud to offer a holistic package that includes bonus opportunities, room to grow, chances to be recognized, top-tier benefits, and perks that make coming to work something you can look forward to. We’re committed to supporting your success every step of the way.

Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge
Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care
Retirement support: Company-sponsored savings plan to help build your financial future
Top-tier tools: Best-in-class systems and equipment so you can do your best work
OSL Cares: Opportunities to give back through community and charity initiatives
Career growth: Ongoing training, development, and programs to help you advance
Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running - now a Platinum Club member.
Invested in you: Structured employee development programs designed to help you thrive.
Perks & Discounts: Enjoy savings on electronics, fitness memberships, and more through exclusive employee programs.

The Interview Process:

Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
Step 2: The next step is an in-person interview with the hiring Manager.
Step 3: The next step is an in-person interview with the hiring Manager and Director.

If this sounds like you and you are excited to be a member of our team, please apply now.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.

Apply on canadaengcareers-oslrs.icims.com About employer

More about this job

Responsibilities

The Customer Experience and Innovation Manager will design and implement strategies to enhance the retail customer journey across Samsung Experience Stores in Canada. This role involves leading training ecosystems, managing budgets, and fostering an innovative culture to drive brand loyalty and operational excellence.

Requirements

Candidates must possess over 10 years of experience in retail, telecommunications, or hospitality, with at least 5 years at a senior management level. Strong leadership, project management, and presentation skills are essential for this role.

Skills

Customer experience design
Innovation strategy
Retail management
Training and development
Project management
Team leadership
Business acumen
Communication
Cross-functional collaboration
Budget management
Market analysis
Curriculum development
Coaching
Strategic planning
Public speaking

Benefits

Bonus opportunities
Vacation
Medical insurance
Dental insurance
Vision insurance
Health spending account
Virtual care
Retirement savings plan
Employee development programs
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Innovation
Samsung
Training
Coaching
Strategy
Budgeting
Project Management
Telecommunications
Hospitality
Leadership
Automation
Onboarding
Market Analysis
Brand Loyalty
Curriculum Design
Cross-functional Collaboration
Retail Operations
Customer Engagement

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Jobs in Canada