Jobs in Canada

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Added 10 mins ago
FS
Business Developer
Fresh Start Foods Canada Ltd.
Milton, ON · Fresh Start East Milton Administration-Ontario-FSE
- Full-time
Mobility: Must hold a valid Class G Driver’s License and have a reliable vehicle for travel within the territory
Added 10 mins ago
OA
Automotive Technician [NOC-72410] - Porsche Centre Richmond
OpenRoad Auto Group
Richmond, BC
- Full-time
Porsche-specific technical training and professional development opportunities for continued skill development and growth.
Added 10 mins ago
ST
Product Marketing Manager
Searidge Technologies
Ottawa, ON
- Full-time
- Contract
Role Profile Title: Product Marketing Manager Location: Ottawa (Hybrid) or United Kingdom (Remote) Industry: Technology | Aviation Employment Type: Full-time, Fixed-Term (13 months…
Added 10 mins ago
TG
INTERNAL ONLY - Case Manager II - Main, Permanent Full-Time
The Gathering Place
St. John's, NL
- Full-time
The Case Manager II provides intensive, client-centered case management to Guests experiencing complex and high-acuity needs. Services are provided on a drop in or assigned basis with a…
Added 10 mins ago
SH
M.R.T. - Radiology, CT (Talent Pool)
Scarborough Health Network
Toronto, ON · Birchmount Site
- Full-time
Reporting to the Manager of Diagnostic Imaging, the successful candidate will be responsible for assessing, planning, implementation and evaluating patient care and practice activities in a…
Added 10 mins ago
SH
M.R.T. - MRI (Talent Pool)
Scarborough Health Network
Toronto, ON · Birchmount Site
- Full-time
Reporting to Manager of Diagnostic Imaging, the successful candidate will be responsible for assessing, planning implementation and evaluating patient care and practice activities in a…
Added 10 mins ago
PF
Assistant Manager
Planet Fitness
Calgary, AB
- Full-time
…Shift: Weekdays, Job Category: Customer Service, Assistant…
Added 10 mins ago
PF
Front Desk Associate
Planet Fitness
Red Deer, AB
- Full-time
…Shift: Weekdays, Job Category: Customer Service, Assistant…
Added 10 mins ago
SC
Sales Associate
Staples Canada
Montreal, QC
- Full-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 10 mins ago
HI
Underwriting Administrator, CADA
HUB International
Maple Ridge, BC · Langley (District), BC · Coquitlam, BC · Burnaby, BC · Surrey, BC · Langley, BC
- Full-time
Reporting to the National Underwriting Manager for the Auto Dealership Program, the Underwriting Administrator supports a group of highly skilled Underwriters in a fast-paced and growing…
Added 10 mins ago
SW
Manager, Financial Reporting Controls
Saskatchewan Workers' Compensation Board
Regina, SK
- Full-time
The Manager, Financial Reporting Controls is responsible for establishing, leading, and continuously enhancing the WCB’s Internal Control over Financial Reporting (ICFR) framework. This…
Added 10 mins ago
CR
Account Manager - Industrial Refrigeration
CIMCO Refrigeration
Moncton, NB
- Full-time
CIMCO is looking for an Account Manager - Industrial Refrigeration to join the Moncton, NB team.
Added 10 mins ago
C
Cashier - Red River Co-op at Grant Park Food Store
Co-op
Winnipeg, MB
- Part-time
Red River Co-op is recruiting for the position of Cashier at our Grant Park Food Store located at 1120 Grant Ave, in Winnipeg, MB. The Cashier will report to the Frontend Manager.
Added 22 mins ago
Highway Field Inspector
Department of Transportation and Infrastructure
The Pas, MB · Thompson, MB
Must have a valid Manitoba Class 5F Driver's Licence without restrictions · Must have the ability to travel (day or night conditions) within the province (by air or land)
Added 24 mins ago
SA
Marketing and Communications Coordinator
SafeLink Alberta
Calgary, AB
- Full-time
Reporting to the Manager, Community Engagement, the Marketing and Communications Coordinator is responsible for the communications, marketing and social media activities of the…
Added 24 mins ago
D
Global Blackbelt, Senior Cloud Security Specialist
Darktrace
Canada
- Full-time
Support the development of repeatable Cloud & Hybrid Network security sales motions, technical enablement programs, and customer success frameworks,
Added 24 mins ago
AC
Indigenous Engagement Specialist
Aubin Consulting
Calgary, AB
- Full-time
Must hold Canadian Citizenship, Permanent Residence, or Refugee Status
Added 24 mins ago
PH
Operations Manager - Permanent - 4352
Parker Huggett - A Division of LRO Staffing
Calgary, AB
- Full-time
Reporting to the General Manager, you will work alongside preconstruction and business development to make sure the work that gets won is the work that gets built well.
Added 24 mins ago
BS
Sanctions Developer (OFAC)
Brainhunter Systems Ltd
ON · Ontario, Canada
- Contract
This hybrid role requires you to work from our downtown Toronto office and/or the Client office a minimum of 4 days per week
Added 24 mins ago
CD
Assistant Practice Manager
Canadian Dental Services Corporation
Medicine Hat, AB
- Full-time
The Assistant Practice Manager must have the knowledge and versatility to lead, coach and provide hands-on support across all administrative functions
Added 24 mins ago
A
Bookkeeper / Office Manager
Aplin
Saskatoon, SK · Greater Saskatoon Metropolitan Area
- Full-time
Aplin is partnering with a successful and well-established residential design, construction, and development company to recruit a Bookkeeper / Office Manager.Known for delivering beautiful…
Added 25 mins ago
Account Manager
Grainger Businesses
Edmonton, AB
…aspects of business daily. You will report to the District Sales Manager. This opportunity is open to candidates located in the Red Deer, Alberta…
Added 25 mins ago
M
Senior Manager, Private Enterprise
MNP
AB · Calgary, AB
- Full-time
Make an impact with our Assurance & Accounting team as a Senior Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
Added 25 mins ago
Industrial Technology Advisor - Various domains
National Research Council Canada
Montreal, QC
…very rewarding with a wide range of benefits, professional development and learn from clients and colleagues every day in a well-balanced work-life…
Added 25 mins ago
E
Senior Technology Program Manager
Equinix
Toronto, ON
- Full-time
We're looking for a Senior Staff Technical Program Manager to join Equinix's Digital and Innovation Office. This is a senior individual contributor role for an experienced program manager…

Customer Experience and Innovation Manager

5090 Orbitor Drive, Unit 1, Mississauga, ON, L4W 5B5, Canada

While the starting salary for this role typically begins at $94k - $135k, your final offer will reflect your relevant skills, individual strengths and experience.

Apply on canadaengcareers-oslrs.icims.com About employer

Applications open in a new tab.

Job details

Pay: While the starting salary for this role typically begins at $94k - $135k, your final offer will reflect your relevant skills, individual strengths and experience.
Apply by: Nov 10, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

Overview

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

About the role:

We’re looking for a Customer Experience and Innovation Manager for the Samsung Experience Stores across Canada to join our team in support of our vision to take this high-touch and experiential retail channel to the next level. The candidate we’re looking for must not only be passionate about creating world class customer experience, but we’re looking for someone for whom it is part of their DNA. The Samsung in-store experience team is the living, breathing face of our brand and you will be the one to design, innovate, and implement strategies and tactics to drive the overall customer experience. This team is engaged, energetic, fun, and committed to delivering exceptional experiences with every interaction they have with customers. Your role will be to ensure this not only continues, but you will constantly reimagine and revolutionize our customer experience to ensure we are on the cutting edge and are unrivaled by none.

Location: Mississauga 5 days a week

National Travel: 30%

What you’re responsible for:

Develop, establish and be the champion of an innovative culture across the organization
Developing the vision, strategy, ecosystem road map and goals for success for a best-in-class guest service experience and training and development platform for associates
Overseeing all areas of the retail store’s customer experience journey, ensuring that all touchpoints and post sales have a 1:1 engagement that furthers our brand loyalty through best-in-class training, coaching and communication
Build comprehensive solutions to maximize customer value through creative and proactive approaches to improve the interaction and engagement between the customer and the brand at various connection points throughout their journey
Drive improvements through coordinated inter-departmental planning and cross-functional collaboration
Driving our training ecosystem roadmap by identifying areas for self-service, automation, and product knowledge delivery improvements both sales and service focus associates
Formulate the curriculum and facilitate training in our new store locations, new associate onboarding, new operating procedures, and new product launches
Identify areas for self-service, automation, and product improvements
Analyze results to track training performance, identify issues, trends and opportunities and continuously improve training programs
Developing and managing budgets in line with departmental and business objectives, including proactively planning training sessions for our greater team
Analyze market opportunities and competitive positioning to ensure we are the market leader

Job Requirements:

10+ years in fast-paced retail, telecommunications, hospitality or learning environment
5+ years at a senior management level
Strong leader and communicator with an unwavering devotion to create an outstanding customer experience
Proven business acumen, team building, and project management skills
Inspire breakthrough thinking and continuous improvement
Ability to present in front of large groups in both seminar style sessions and hands-on training
Quickly develop and foster trusting, healthy relationships with partners and team members

Let's Talk Perks:

While the starting salary for this role typically begins at $94k - $135k, your final offer will reflect your relevant skills, individual strengths and experience. Beyond the numbers, we’re proud to offer a holistic package that includes bonus opportunities, room to grow, chances to be recognized, top-tier benefits, and perks that make coming to work something you can look forward to. We’re committed to supporting your success every step of the way.

Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge
Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care
Retirement support: Company-sponsored savings plan to help build your financial future
Top-tier tools: Best-in-class systems and equipment so you can do your best work
OSL Cares: Opportunities to give back through community and charity initiatives
Career growth: Ongoing training, development, and programs to help you advance
Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running - now a Platinum Club member.
Invested in you: Structured employee development programs designed to help you thrive.
Perks & Discounts: Enjoy savings on electronics, fitness memberships, and more through exclusive employee programs.

The Interview Process:

Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
Step 2: The next step is an in-person interview with the hiring Manager.
Step 3: The next step is an in-person interview with the hiring Manager and Director.

If this sounds like you and you are excited to be a member of our team, please apply now.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.

Apply on canadaengcareers-oslrs.icims.com About employer

More about this job

Responsibilities

The Customer Experience and Innovation Manager will design and implement strategies to enhance the retail customer journey across Samsung Experience Stores in Canada. This role involves leading training ecosystems, managing budgets, and fostering an innovative culture to drive brand loyalty and operational excellence.

Requirements

Candidates must possess over 10 years of experience in retail, telecommunications, or hospitality, with at least 5 years at a senior management level. Strong leadership, project management, and presentation skills are essential for this role.

Skills

Customer experience design
Innovation strategy
Retail management
Training and development
Project management
Team leadership
Business acumen
Communication
Cross-functional collaboration
Budget management
Market analysis
Curriculum development
Coaching
Strategic planning
Public speaking

Benefits

Bonus opportunities
Vacation
Medical insurance
Dental insurance
Vision insurance
Health spending account
Virtual care
Retirement savings plan
Employee development programs
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Innovation
Samsung
Training
Coaching
Strategy
Budgeting
Project Management
Telecommunications
Hospitality
Leadership
Automation
Onboarding
Market Analysis
Brand Loyalty
Curriculum Design
Cross-functional Collaboration
Retail Operations
Customer Engagement

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Work requirements

Jobs in Canada