Jobs in Canada

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Added 7 mins ago
UC
Educational Assistant
Unity Christian High School (MI)
Chilliwack, BC
- Full-time
Kingdom Builders - serving our students and providing opportunities for them to serve one another and their local and global community.
Added 7 mins ago
MH
Registered Psychiatric Nurse
MU Health
Edmonton, AB
- Full-time
…patient’s needs. It serves a specialized population of general community patients as well as providing student health services to MacEwan University. MUHC’s unique academic teaching,…
Added 7 mins ago
Regional Manager of In.Business
Cape Breton University
Sydney Indian Reserve No. 28A, NS · Sydney, NS
…be considered. Discipline areas of Business, Regional, and Community Economic Development and/or Education are…
Added 7 mins ago
NS
Paralegal
Nova Scotia Power
Halifax, NS
- Full-time
Reporting to the Director, Regulatory Planning/Compliance, this position offers the opportunity to work closely with internal stakeholders, external legal counsel, regulators, and business…
Added 8 mins ago
RP
Facilities & Inspection Manager
Resource Productivity and Recovery Authority
Toronto, ON
- Full-time
…responsibility laws, providing registry services to our regulated community, and reporting publicly on Ontario’s progress towards a circular…
Added 8 mins ago
CO
Development Planner
City of Welland
Welland, ON
- Full-time
We expect our population to increase to over 80,000 in the next 20 years, and serving a diverse, growing community requires strategic thinkers, norm breakers, and passionate civil servants.…
Added 8 mins ago
A
Resident Care Attendant - AgeCare Cariboo Place
AgeCare
Williams Lake, BC · AgeCare Cariboo Place
- Part-time
Minimum HCA Provincial Certification required
Added 37 mins ago
NB
Chief Functional Analyst DDGP
National Bank of Canada
Montreal, QC
- Full-time
…Integrator Analysts) and you will report to the IT Delivery…
Added 37 mins ago
Director of Resident Programs - Temp Full Time
Sienna Senior Living
Brampton, ON
…in bringing our core values of positivity, accountability, community, and caring to life. In this capacity, the Director of Resident Programs plays a crucial role. Through leadership…
Added 37 mins ago
SD
Senior Specialist, Quality Assurance
Shoppers Drug Mart
Toronto, ON
- Full-time
Must have a Bachelor of Science (or Canadian Equivalent)
Added 37 mins ago
OR
Customer Experience and Innovation Manager
OSL Retail Services Inc
Mississauga, ON
- Other
Developing the vision, strategy, ecosystem road map and goals for success for a best-in-class guest service experience and training and development platform for associates
Added 37 mins ago
Coordinator, Graduate Program Completion
University of Toronto
Toronto, ON
Working within a dynamic team under the direction of the Associate Director, Graduate Academic Services, the Coordinator, Graduate Program Completion will enhance the quality of student…
Added 52 mins ago
B
Fibre Service Technician Supervisor
Beanfield
Toronto, ON
- $35 to $39 CAD / hour
- Full-time
…Service Technician (FST) and Support teams. Reporting to the Director of Field Service, you’ll help ensure our technicians have the guidance, resources, and support they need to deliver…
Added 52 mins ago
SV
Registered Dietitian - Long Term Care
Schlegel Villages
Stouffville, ON
- Full-time
Participate as a member of the Interdisciplinary Team in the development and evaluation of nutrition care plans which includes an assessment, resident centred goals and nutritional care…
Added 1 hour ago
SP
Planned Giving Coordinator
St. Paul's Foundation
Vancouver, BC
- $57,000 to $70,000 CAD / year
- Full-time
Location: Hybrid (3 days in office per week)
Added 1 hour ago
IC
Licensed Practical Nurse
Island Community Mental Health
Victoria, BC
- Full-time
Participates, as a member of an interdisciplinary team, by providing clinical input in the development, implementation, assessment and evaluation of client care plans. Attending care plan…
Added 1 hour ago
RP
Audit & Risk Manager
Resource Productivity and Recovery Authority
Toronto, ON
- Full-time
…responsibility laws, providing registry services to our regulated community, and reporting publicly on Ontario’s progress towards a circular…
Added 1 hour ago
OL
Health Care Aide - Part Time
Optima Living
Lac la Biche, AB
- Part-time
Completion of a Medication Administration internal course and exam upon hire and maintain annual recertification is required
Added 1 hour ago
IB
Full-Time Faculty, Graduate Program Chair (Business Faculty)
International Business University
Toronto, ON
- Full-time
…Vice-President, you will oversee program quality, curriculum development, faculty engagement, student success initiatives, and continuous improvement efforts while maintaining an active…
Added 1 hour ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or…
Added 1 hour ago
MM
Agent·e de promotion et de communication / Outreach and Communications Officer
McCall MacBain Scholars
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Added 1 hour ago
CR
Health & Wellness Manager - 6 month contract
COGIR Real Estate
Oakville, ON
- Full-time
You will work closely with the Executive Director, regional clinical team, and departmental managers to maximize resident satisfaction, ensuring a positive living experience for our…
Added 1 hour ago
TB
Operations Administrator
The Berkeley
Halifax, NS
- Full-time
Prepare and format operations and employee policies and standards under direction of the Director of Operations and the Director of Organizational Development.
Added 1 hour ago
H
Primary Health Care Manager Northeast 2
HealthCareersInSask.ca
La Ronge, SK
- Full-time
…to achieve our province’s healthcare goals. Reporting to the Director of Primary Health Care, the Manager is responsible for creating operational lines of sight that connect to the goals…
Added 1 hour ago
OR
Senior Financial Analyst
OSL Retail Services Inc
Mississauga, ON
- Other
We are seeking a Senior Financial Analyst. Reporting to the Director of Finance, our ideal candidate is a key contributor to the finance team providing exceptional planning, analytical, and…

Customer Experience and Innovation Manager

5090 Orbitor Drive, Unit 1, Mississauga, ON, L4W 5B5, Canada

While the starting salary for this role typically begins at $94k - $135k, your final offer will reflect your relevant skills, individual strengths and experience.

Apply on canadaengcareers-oslrs.icims.com About employer

Applications open in a new tab.

Job details

Pay: While the starting salary for this role typically begins at $94k - $135k, your final offer will reflect your relevant skills, individual strengths and experience.
Apply by: Nov 10, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

Overview

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

About the role:

We’re looking for a Customer Experience and Innovation Manager for the Samsung Experience Stores across Canada to join our team in support of our vision to take this high-touch and experiential retail channel to the next level. The candidate we’re looking for must not only be passionate about creating world class customer experience, but we’re looking for someone for whom it is part of their DNA. The Samsung in-store experience team is the living, breathing face of our brand and you will be the one to design, innovate, and implement strategies and tactics to drive the overall customer experience. This team is engaged, energetic, fun, and committed to delivering exceptional experiences with every interaction they have with customers. Your role will be to ensure this not only continues, but you will constantly reimagine and revolutionize our customer experience to ensure we are on the cutting edge and are unrivaled by none.

Location: Mississauga 5 days a week

National Travel: 30%

What you’re responsible for:

Develop, establish and be the champion of an innovative culture across the organization
Developing the vision, strategy, ecosystem road map and goals for success for a best-in-class guest service experience and training and development platform for associates
Overseeing all areas of the retail store’s customer experience journey, ensuring that all touchpoints and post sales have a 1:1 engagement that furthers our brand loyalty through best-in-class training, coaching and communication
Build comprehensive solutions to maximize customer value through creative and proactive approaches to improve the interaction and engagement between the customer and the brand at various connection points throughout their journey
Drive improvements through coordinated inter-departmental planning and cross-functional collaboration
Driving our training ecosystem roadmap by identifying areas for self-service, automation, and product knowledge delivery improvements both sales and service focus associates
Formulate the curriculum and facilitate training in our new store locations, new associate onboarding, new operating procedures, and new product launches
Identify areas for self-service, automation, and product improvements
Analyze results to track training performance, identify issues, trends and opportunities and continuously improve training programs
Developing and managing budgets in line with departmental and business objectives, including proactively planning training sessions for our greater team
Analyze market opportunities and competitive positioning to ensure we are the market leader

Job Requirements:

10+ years in fast-paced retail, telecommunications, hospitality or learning environment
5+ years at a senior management level
Strong leader and communicator with an unwavering devotion to create an outstanding customer experience
Proven business acumen, team building, and project management skills
Inspire breakthrough thinking and continuous improvement
Ability to present in front of large groups in both seminar style sessions and hands-on training
Quickly develop and foster trusting, healthy relationships with partners and team members

Let's Talk Perks:

While the starting salary for this role typically begins at $94k - $135k, your final offer will reflect your relevant skills, individual strengths and experience. Beyond the numbers, we’re proud to offer a holistic package that includes bonus opportunities, room to grow, chances to be recognized, top-tier benefits, and perks that make coming to work something you can look forward to. We’re committed to supporting your success every step of the way.

Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge
Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care
Retirement support: Company-sponsored savings plan to help build your financial future
Top-tier tools: Best-in-class systems and equipment so you can do your best work
OSL Cares: Opportunities to give back through community and charity initiatives
Career growth: Ongoing training, development, and programs to help you advance
Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running - now a Platinum Club member.
Invested in you: Structured employee development programs designed to help you thrive.
Perks & Discounts: Enjoy savings on electronics, fitness memberships, and more through exclusive employee programs.

The Interview Process:

Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
Step 2: The next step is an in-person interview with the hiring Manager.
Step 3: The next step is an in-person interview with the hiring Manager and Director.

If this sounds like you and you are excited to be a member of our team, please apply now.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.

Apply on canadaengcareers-oslrs.icims.com About employer

More about this job

Responsibilities

The Customer Experience and Innovation Manager will design and implement strategies to enhance the retail customer journey across Samsung Experience Stores in Canada. This role involves leading training ecosystems, managing budgets, and fostering an innovative culture to drive brand loyalty and operational excellence.

Requirements

Candidates must possess over 10 years of experience in retail, telecommunications, or hospitality, with at least 5 years at a senior management level. Strong leadership, project management, and presentation skills are essential for this role.

Skills

Customer experience design
Innovation strategy
Retail management
Training and development
Project management
Team leadership
Business acumen
Communication
Cross-functional collaboration
Budget management
Market analysis
Curriculum development
Coaching
Strategic planning
Public speaking

Benefits

Bonus opportunities
Vacation
Medical insurance
Dental insurance
Vision insurance
Health spending account
Virtual care
Retirement savings plan
Employee development programs
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Innovation
Samsung
Training
Coaching
Strategy
Budgeting
Project Management
Telecommunications
Hospitality
Leadership
Automation
Onboarding
Market Analysis
Brand Loyalty
Curriculum Design
Cross-functional Collaboration
Retail Operations
Customer Engagement

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Work requirements

Jobs in Canada