Jobs in Canada

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Added 10 mins ago
SRCE-26-658, PB, Term Janitor
Nova Scotia Regional Centres for Education & CSAP
Pleasant Bay, NS
Willingness to work as part of the school support team;
Added 10 mins ago
SRCE-26-657, CECGA, Janitor
Nova Scotia Regional Centres for Education & CSAP
Guysborough, NS
Willingness to work as part of the school support team;
Added 10 mins ago
Senior Manager, Loyalty Partnerships (Toronto, ON)
Scotiabank
Toronto, ON
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Added 10 mins ago
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Director of Care (DOC) - Full Time (FT) - Hillcrest Place
Extendicare
Brandon, MB
- Full-time
…of Helping People Live Better, by leading a high performing team that is dedicated to ensuring all residents receive the care they need. The Director of Care (DOC) is a highly skilled and…
Added 10 mins ago
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Administrative Assistant
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…Saskatchewan Health Authority (SHA) and provides administrative support in a one-on-one working relationship. This position supports, and contributes to, the facilitation of efficient…
Added 10 mins ago
Field Operations Associate
Grainger Businesses
Swift Current No. 137, SK · SWIFT CURRENT, SK
DL NUMBER - Driver License, Valid and in State Must possess and maintain a valid driver’s license in province of residence Upon Hire required
Added 10 mins ago
Account Manager
Grainger Businesses
Burnaby, BC
Employee discounts, team member perks and more!
Added 10 mins ago
IT
Equipment Technical Support Representative
Inland Truck & Equipment
Prince George, BC · Langley (City), BC · Fort St. John, BC · Vernon, BC · Kamloops, BC
- Full-time
As a member of the Corporate Equipment Service Support team, this role shares technical expertise, supports team initiatives, and collaborates to deliver consistent, high-quality support to…
Added 10 mins ago
Yard Team Member - Frame & Truss Hamilton
Fletcher Building
Hamilton, ON
We're looking for a reliable and safety-focused Yard Team Member to join our team at PlaceMakers Frame & Truss Hamilton. In this hands-on role, you'll help support our manufacturing and…
Added 10 mins ago
Lead Data Center Technician
IREN
Prince George, BC
This role requires availability for a 4-on-4-off rotational shift schedule including day and night shifts · Total package may be inclusive of a night shift premium
Added 10 mins ago
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Quick Service Supervisor
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
Smart Serve certification is required
Added 10 mins ago
NA
Skilled Yardperson
North American Services Inc.
Acheson, AB
- Other
NASI is seeking a Skilled Yardperson to join our remote mining site team in the Fort McMurray area. This role is responsible for receiving, storing, and issuing parts and materials to…
Added 10 mins ago
Quality Auditor
Canadian Blood Services
Ottawa, ON
Incumbents must have a certificate of Audit Designation from a recognized Institute
Added 10 mins ago
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Assistant Golf Course Superintendent
Vancouver Golf Club
Coquitlam, BC
- Full-time
Demonstrated leadership ability, with the capacity to supervise, motivate, and develop a 26-member unionized team.
Added 25 mins ago
SB
Manager, Channel Operations & Planning
Stanley Black & Decker, Inc.
Mississauga, ON
- Full-time
As a Manager, Channel Operations & Planning, you will be part of a dedicated team based in Mississauga, Ontario and reporting to the Director, Channel Marketing. The Manager, Channel…
Added 25 mins ago
Senior Manager Operations
Leonardo DRS, Inc.
NS · Bedford, Nova
Reporting to the Director of Operations, the Senior Manager, Operations is responsible for the performance and development of the manufacturing and production planning functions. As a…
Added 25 mins ago
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Program manager - Data management (Space)
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…space exploration and infrastructure. The global MDA Space team of more than 4 000 space experts has the knowledge and know-how to turn an audacious customer vision into an achievable…
Added 25 mins ago
HR
Manager, Human Resources Operations
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…programs, and services. We are seeking a Manager, Human Resources Operations to join our Human Resources team and help strengthen the programs, systems, and processes that support our…
Added 25 mins ago
CC
Member Service Representative 1 - Non Union
Coastal Community
Prince George, BC
- Part-time
We are looking for a Member Service Representative (MSR) to join our Prince George team on a permanent, full-time basis. The primary location for this position is River Point; however, the…
Added 25 mins ago
BC
Performance Measurement Specialist
BC College of Nurses and Midwives
Vancouver, BC
- Full-time
(a minimum of 2 days in office)
Added 25 mins ago
AP
Key Account Manager
Abell Pest Control
Vancouver, BC · New Westminster, BC · Delta, BC
- Full-time
…be the primary contact; Works in a professional manner with team members to ensure the best interest and to support…
Added 25 mins ago
RE
File Clerk (Temporary)
RJC Engineers
Toronto, ON
- Full-time
The File Clerk supports document control and office operations through accurate scanning, file naming, and organization of files. This is a temporary full-time position for an individual…
Added 25 mins ago
S
Software Asset Manager(SAM) & Licensing Analyst
Scalian
Montreal, QC
- Full-time
We provide expertise in Operations & Technology and Information Technology to a variety of industries, including aerospace, defense, railways, and energy, supporting their development.
Added 25 mins ago
S
Guidance, Navigation & Control (GNC) Systems Engineer
Scalian
Montreal, QC
- Full-time
We are seeking a Guidance, Navigation & Control (GNC) Systems Engineer to support the design, development, integration, verification, and operational support of GNC subsystems for Earth…
Added 25 mins ago
S
Satellite Electrical Systems Engineer
Scalian
Montreal, QC
- Full-time
Provide technical support to Mission Operations for routine payload and bus health monitoring, contingency handling and performance trending

Customer Experience and Innovation Manager

5090 Orbitor Drive, Unit 1, Mississauga, ON, L4W 5B5, Canada

While the starting salary for this role typically begins at $94k - $135k, your final offer will reflect your relevant skills, individual strengths and experience.

Apply on canadaengcareers-oslrs.icims.com About employer

Applications open in a new tab.

Job details

Pay: While the starting salary for this role typically begins at $94k - $135k, your final offer will reflect your relevant skills, individual strengths and experience.
Apply by: Nov 10, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

Overview

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

About the role:

We’re looking for a Customer Experience and Innovation Manager for the Samsung Experience Stores across Canada to join our team in support of our vision to take this high-touch and experiential retail channel to the next level. The candidate we’re looking for must not only be passionate about creating world class customer experience, but we’re looking for someone for whom it is part of their DNA. The Samsung in-store experience team is the living, breathing face of our brand and you will be the one to design, innovate, and implement strategies and tactics to drive the overall customer experience. This team is engaged, energetic, fun, and committed to delivering exceptional experiences with every interaction they have with customers. Your role will be to ensure this not only continues, but you will constantly reimagine and revolutionize our customer experience to ensure we are on the cutting edge and are unrivaled by none.

Location: Mississauga 5 days a week

National Travel: 30%

What you’re responsible for:

Develop, establish and be the champion of an innovative culture across the organization
Developing the vision, strategy, ecosystem road map and goals for success for a best-in-class guest service experience and training and development platform for associates
Overseeing all areas of the retail store’s customer experience journey, ensuring that all touchpoints and post sales have a 1:1 engagement that furthers our brand loyalty through best-in-class training, coaching and communication
Build comprehensive solutions to maximize customer value through creative and proactive approaches to improve the interaction and engagement between the customer and the brand at various connection points throughout their journey
Drive improvements through coordinated inter-departmental planning and cross-functional collaboration
Driving our training ecosystem roadmap by identifying areas for self-service, automation, and product knowledge delivery improvements both sales and service focus associates
Formulate the curriculum and facilitate training in our new store locations, new associate onboarding, new operating procedures, and new product launches
Identify areas for self-service, automation, and product improvements
Analyze results to track training performance, identify issues, trends and opportunities and continuously improve training programs
Developing and managing budgets in line with departmental and business objectives, including proactively planning training sessions for our greater team
Analyze market opportunities and competitive positioning to ensure we are the market leader

Job Requirements:

10+ years in fast-paced retail, telecommunications, hospitality or learning environment
5+ years at a senior management level
Strong leader and communicator with an unwavering devotion to create an outstanding customer experience
Proven business acumen, team building, and project management skills
Inspire breakthrough thinking and continuous improvement
Ability to present in front of large groups in both seminar style sessions and hands-on training
Quickly develop and foster trusting, healthy relationships with partners and team members

Let's Talk Perks:

While the starting salary for this role typically begins at $94k - $135k, your final offer will reflect your relevant skills, individual strengths and experience. Beyond the numbers, we’re proud to offer a holistic package that includes bonus opportunities, room to grow, chances to be recognized, top-tier benefits, and perks that make coming to work something you can look forward to. We’re committed to supporting your success every step of the way.

Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge
Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care
Retirement support: Company-sponsored savings plan to help build your financial future
Top-tier tools: Best-in-class systems and equipment so you can do your best work
OSL Cares: Opportunities to give back through community and charity initiatives
Career growth: Ongoing training, development, and programs to help you advance
Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running - now a Platinum Club member.
Invested in you: Structured employee development programs designed to help you thrive.
Perks & Discounts: Enjoy savings on electronics, fitness memberships, and more through exclusive employee programs.

The Interview Process:

Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
Step 2: The next step is an in-person interview with the hiring Manager.
Step 3: The next step is an in-person interview with the hiring Manager and Director.

If this sounds like you and you are excited to be a member of our team, please apply now.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.

Apply on canadaengcareers-oslrs.icims.com About employer

More about this job

Responsibilities

The Customer Experience and Innovation Manager will design and implement strategies to enhance the retail customer journey across Samsung Experience Stores in Canada. This role involves leading training ecosystems, managing budgets, and fostering an innovative culture to drive brand loyalty and operational excellence.

Requirements

Candidates must possess over 10 years of experience in retail, telecommunications, or hospitality, with at least 5 years at a senior management level. Strong leadership, project management, and presentation skills are essential for this role.

Skills

Customer experience design
Innovation strategy
Retail management
Training and development
Project management
Team leadership
Business acumen
Communication
Cross-functional collaboration
Budget management
Market analysis
Curriculum development
Coaching
Strategic planning
Public speaking

Benefits

Bonus opportunities
Vacation
Medical insurance
Dental insurance
Vision insurance
Health spending account
Virtual care
Retirement savings plan
Employee development programs
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Innovation
Samsung
Training
Coaching
Strategy
Budgeting
Project Management
Telecommunications
Hospitality
Leadership
Automation
Onboarding
Market Analysis
Brand Loyalty
Curriculum Design
Cross-functional Collaboration
Retail Operations
Customer Engagement

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Work requirements

Jobs in Canada