Jobs in Canada

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WS
Packaging Engineer(ing) Contract
Wolf Steel Ltd
Barrie, ON
- Full-time
…manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs.…
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Senior Financial Analyst
Haystack
Canada
- $81,600 to $105,600 CAD / year
- Full-time
Partner closely with engineering and product development teams to manage headcount, software, and vendor spend.
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CI
Product Designer
California Innovations Inc.
Toronto, ON
- Full-time
Reporting to: Director, Product Design (VP, Product Design)
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CE
Supply Chain Team Lead
Chens Enterprises Corporation
Toronto, ON
- Full-time
Manage domestic replenishment to ensure product availability and maintain target inventory levels
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AW
Inventory Analyst
Arrow Workforce Solutions
Calgary, AB
- $32 to $33 CAD / hour
- Full-time
…forecasting demand, developing replenishment plans, and ensuring product availability while minimizing excess inventory and stock…
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VN
Sr. Manager, Quality Assurance & Quality Control
Vitalus Nutrition Inc
Abbotsford, BC
- Full-time
…lead the Plant Quality Managers and QC Supervisor, shape how product gets released, and build a culture where people raise concerns early. The standards and leaders you develop will keep…
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VA
Vice-président(e), Ventes et stratégie commerciale | Vice President, Sales & Commercial Strategy
Vortex Aquatic Structures International
Pointe-Claire, QC
- Full-time
Added just now
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Senior Talent Partner
Haystack
Canada
- $120,000 to $155,000 CAD / year
- Full-time
Own full-cycle recruiting across engineering, product, design, and business functions.
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Business Integration Manager
Experis
Markham, ON
- $115,000 to $145,000 CAD / year
- Full-time
As the primary point of contact for client implementations, you will work closely with customers, product teams, and technical stakeholders to gather requirements, drive CLIENT and system…
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FS
FPGA Designer
Fidus Systems
Canada
- Full-time
…Kitchener-Waterloo and San Jose. We specialize in leading-edge electronic product development, with hardware, embedded software, FPGA/ASIC, and signal integrity teams working together to…
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GL
Lead Process Engineer
Gay Lea Foods
Hamilton, ON
- Full-time
…commercial growth, improve production efficiency, employee safety, product quality, and cost-effectiveness. In addition to bringing technical expertise, the Lead Process Engineer is…
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D
Senior Business Analyst (TSYS)
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $60 to $73 CAD / hour
- Contract
MUST HAVE SKILLS:
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U-
Project Manager
Uplux - Division of Plas-Tech Inc.
Woodbridge, ON
- Full-time
…experiences. The team designs and produces brand animations, pop-ups, product displays, and graphics with a strong focus on quality and detail. Uplux offers end-to-end support, managing…
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TC
Senior IFRS17 Data Engineer
Tata Consultancy Services
Mississauga, ON
- $90,000 to $110,000 CAD / year
- Full-time
Collaborate with product owners and cross-functional teams to define and prioritize requirements.
Added 15 mins ago
Laboratory Technician
Systemair
Tillsonburg, ON
Ability to work independently with minimal supervision and flexibility to work afternoon/evening shifts as required
Added 15 mins ago
Meat Clerk
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Terrace, BC
Added 15 mins ago
Deli - Clerk Deli
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Courtenay, BC
Perform program execution and merchandising of product
Added 15 mins ago
Coordinator, Product
Vacances Air Canada Vacations / Air Canada Rouge
Mississauga, ON · Montreal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 15 mins ago
Systems Engineering Technologist
SMART Technologies
Calgary, AB
…teams, this role will provide hands-on support throughout the product development lifecycle, including requirements administration, prototype coordination, system testing, issue tracking,…
Added 15 mins ago
Industrial Engineer
Flex-N-Gate
Windsor, ON
Experience of participation in a product development team from inception to manufacturing launch including evidence of the imposition of DFM/A into the design.
Added 15 mins ago
Industrial Engineer
Flex-N-Gate
Windsor, ON
Experience of participation in a product development team from inception to manufacturing launch including evidence of the imposition of DFM/A into the design.
Added 15 mins ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Strathmore, AB
Added 15 mins ago
GÉRANT.E
Boutique La Vie En Rose
Saint-Jean-sur-Richelieu, QC
Train your team members to master customer service - teach them the best sales techniques and make sure they’re familiar with all product features;
Added 15 mins ago
GÉRANT.E
Boutique La Vie En Rose
Brossard, QC
Train your team members to master customer service - teach them the best sales techniques and make sure they’re familiar with all product features;
Added 15 mins ago
Sales and Marketing Content Coordinator
Claridge Homes
Ottawa, ON
…professionals, we have grown to become Ottawa’s largest land developer with residential communities, condos, retirement communities & the Andaz hotel in our…

Customer Experience and Innovation Manager

5090 Orbitor Drive, Unit 1, Mississauga, ON, L4W 5B5, Canada

While the starting salary for this role typically begins at $94k - $135k, your final offer will reflect your relevant skills, individual strengths and experience.

Apply on canadaengcareers-oslrs.icims.com About employer

Applications open in a new tab.

Job details

Pay: While the starting salary for this role typically begins at $94k - $135k, your final offer will reflect your relevant skills, individual strengths and experience.
Apply by: Nov 10, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

Overview

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

About the role:

We’re looking for a Customer Experience and Innovation Manager for the Samsung Experience Stores across Canada to join our team in support of our vision to take this high-touch and experiential retail channel to the next level. The candidate we’re looking for must not only be passionate about creating world class customer experience, but we’re looking for someone for whom it is part of their DNA. The Samsung in-store experience team is the living, breathing face of our brand and you will be the one to design, innovate, and implement strategies and tactics to drive the overall customer experience. This team is engaged, energetic, fun, and committed to delivering exceptional experiences with every interaction they have with customers. Your role will be to ensure this not only continues, but you will constantly reimagine and revolutionize our customer experience to ensure we are on the cutting edge and are unrivaled by none.

Location: Mississauga 5 days a week

National Travel: 30%

What you’re responsible for:

Develop, establish and be the champion of an innovative culture across the organization
Developing the vision, strategy, ecosystem road map and goals for success for a best-in-class guest service experience and training and development platform for associates
Overseeing all areas of the retail store’s customer experience journey, ensuring that all touchpoints and post sales have a 1:1 engagement that furthers our brand loyalty through best-in-class training, coaching and communication
Build comprehensive solutions to maximize customer value through creative and proactive approaches to improve the interaction and engagement between the customer and the brand at various connection points throughout their journey
Drive improvements through coordinated inter-departmental planning and cross-functional collaboration
Driving our training ecosystem roadmap by identifying areas for self-service, automation, and product knowledge delivery improvements both sales and service focus associates
Formulate the curriculum and facilitate training in our new store locations, new associate onboarding, new operating procedures, and new product launches
Identify areas for self-service, automation, and product improvements
Analyze results to track training performance, identify issues, trends and opportunities and continuously improve training programs
Developing and managing budgets in line with departmental and business objectives, including proactively planning training sessions for our greater team
Analyze market opportunities and competitive positioning to ensure we are the market leader

Job Requirements:

10+ years in fast-paced retail, telecommunications, hospitality or learning environment
5+ years at a senior management level
Strong leader and communicator with an unwavering devotion to create an outstanding customer experience
Proven business acumen, team building, and project management skills
Inspire breakthrough thinking and continuous improvement
Ability to present in front of large groups in both seminar style sessions and hands-on training
Quickly develop and foster trusting, healthy relationships with partners and team members

Let's Talk Perks:

While the starting salary for this role typically begins at $94k - $135k, your final offer will reflect your relevant skills, individual strengths and experience. Beyond the numbers, we’re proud to offer a holistic package that includes bonus opportunities, room to grow, chances to be recognized, top-tier benefits, and perks that make coming to work something you can look forward to. We’re committed to supporting your success every step of the way.

Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge
Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care
Retirement support: Company-sponsored savings plan to help build your financial future
Top-tier tools: Best-in-class systems and equipment so you can do your best work
OSL Cares: Opportunities to give back through community and charity initiatives
Career growth: Ongoing training, development, and programs to help you advance
Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running - now a Platinum Club member.
Invested in you: Structured employee development programs designed to help you thrive.
Perks & Discounts: Enjoy savings on electronics, fitness memberships, and more through exclusive employee programs.

The Interview Process:

Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
Step 2: The next step is an in-person interview with the hiring Manager.
Step 3: The next step is an in-person interview with the hiring Manager and Director.

If this sounds like you and you are excited to be a member of our team, please apply now.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.

Apply on canadaengcareers-oslrs.icims.com About employer

More about this job

Responsibilities

The Customer Experience and Innovation Manager will design and implement strategies to enhance the retail customer journey across Samsung Experience Stores in Canada. This role involves leading training ecosystems, managing budgets, and fostering an innovative culture to drive brand loyalty and operational excellence.

Requirements

Candidates must possess over 10 years of experience in retail, telecommunications, or hospitality, with at least 5 years at a senior management level. Strong leadership, project management, and presentation skills are essential for this role.

Skills

Customer experience design
Innovation strategy
Retail management
Training and development
Project management
Team leadership
Business acumen
Communication
Cross-functional collaboration
Budget management
Market analysis
Curriculum development
Coaching
Strategic planning
Public speaking

Benefits

Bonus opportunities
Vacation
Medical insurance
Dental insurance
Vision insurance
Health spending account
Virtual care
Retirement savings plan
Employee development programs
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Innovation
Samsung
Training
Coaching
Strategy
Budgeting
Project Management
Telecommunications
Hospitality
Leadership
Automation
Onboarding
Market Analysis
Brand Loyalty
Curriculum Design
Cross-functional Collaboration
Retail Operations
Customer Engagement

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Work requirements

Jobs in Canada