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Added 9 mins ago
Full-Time Key Lead (Markville)
Knix
Markham, ON
$22.7 CAD / hour
Full-time
…our team. In this role, you will be at the heart of our store operations - fostering an inclusive environment, coaching a high-performing team, and driving operational excellence. Acting as…
Added 9 mins ago
Solution Product Marketing Manager - Canada
ActiveProspect, Inc.
Remote, Canada
Full-time · Remote
ActiveProspect is seeking a Solution Product Marketing Manager to lead market research, competitive intelligence, and solution strategy across its evolving portfolio of consent-based…
Added 23 mins ago
Full-Time Key Lead (Markville)
Knix
Markham, ON
$22.7 CAD / hour
Full-time
…our team. In this role, you will be at the heart of our store operations - fostering an inclusive environment, coaching a high-performing team, and driving operational excellence. Acting as…
Added 23 mins ago
Manager, Collections and Recoveries
Candido Consulting Group Inc
Toronto, ON
Full-time
The Manager, Collections & Recoveries will lead the development, implementation and ongoing management of the collections and recovery operations.
Added 25 mins ago
Senior Retail Sales Consultant - Part time - Chinook Centre, AB
Swarovski
Calgary, AB
Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 25 mins ago
Seasonal Retail Sales Consultant - Part Time - Oakridge Park, Vancouver, BC
Swarovski
Vancouver, BC
Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 25 mins ago
Senior Event Planner
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
Full-time
Reporting to the Manager, Events, the Senior Event Planner is equal parts strategist, producer, problem-solver, and experience creator. From transforming ideas into unforgettable moments to…
Added 53 mins ago
VP/Director of Operations – Packaging Manufacturing
Stoakley-Stewart Consultants Ltd.
Mississauga, ON
Full-time
…packaging or print manufacturing Previous experience as a VP Operations, Director of Operations, Plant Manager, General…
Added 53 mins ago
(sr) Branch Service Manager/Gestionnaire de succursale, Service (Maritimes)
Konica Minolta Business Solutions Canada
Dartmouth, NS
Full-time
As a Branch Service Manager, you will play a key role in:
Added 53 mins ago
Project Manager, Transformation
TK Elevator
Toronto, ON · Scarborough, ON
Full-time
4 to 7 years of demonstrated Project Management experience leading multiple concurrent business and technology transformation initiatives. Proven experience delivering projects across…
Added 53 mins ago
Senior Manager Global Internal Audit and Internal Controls
Couche-Tard
Laval, QC
Internship
Coordinate annual ICOFR scoping, planning, and risk assessment activities, and support program governance.
Added 1 hour ago
Sustaining Manager - Onsite
Curtiss-Wright Corporation
Ottawa, ON · Canada-Ottawa
Full-time
We’re looking for a hands-on, self-motivated Sustaining Engineering Manager with a background in product development with a proven track record of successfully managing sustaining product…
Added 1 hour ago
Capital market support engineer
Capgemini
Montreal, QC
…help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive…
Added 1 hour ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 1 hour ago
Sales Force Effectiveness Manager, Canada
Fresenius Kabi Canada
Toronto, ON
Full-time
Professional growth and development opportunities
Added 1 hour ago
Capital market support engineer
Capgemini
Montreal, QC
Full-time
…help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive…
Added 1 hour ago
Technical Trainer
Survalent
Toronto, ON · Greater Toronto Area, Canada
Full-time
Are you a technical professional who enjoys making complex technology easy to understand? At Survalent we are seeking a Technical Trainer to develop and deliver effective technical training…
Added 1 hour ago
Senior Product Manager, Applied AI
Coursera
Canada
…million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our…
Added 2 hours ago
Actuarial Analyst II
TD
Toronto, ON · Montreal, QC
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 hours ago
Senior Manager, Enterprise Data Quality Management
TD
Toronto, ON
Full-time
This leader owns the Data Content Manager blueprint framework, deviation-management process, certification cycles, data quality reporting, and control-testing program across the…
Added 2 hours ago
Technical Services Technologist Trainee Level (2 positions available - Anticipatory Staffing)
NAV CANADA
Montreal, QC
Full-time
Secondary school diploma or equivalent, and a recognized diploma or degree in Engineering Technology, Electronics Engineering Technology, Computer Sciences or an equivalent program,…
Added 2 hours ago
Manufacturing Engineer
Pangeo Group
Windsor, ON
Full-time
…environment. The role works with Production, Quality, Maintenance and Program Management to raise productivity, quality and efficiency, and supports new equipment and new product launches…
Added 2 hours ago
Label Production Manager
ProMach
Mississauga, ON
Full-time
Reporting to the Plant Manager, the Label Production Manager will lead our Mississauga label production team. In this hands-on role, you will drive operational excellence across safety,…
Added 2 hours ago
Associate Director, Information Security
Algonquin College of Applied Arts and Technology
Ottawa, ON
Full-time
There has never been a more important time to lead information security in higher education. As technology continues to transform how we teach, learn, work, and connect, the cybersecurity…
Added 2 hours ago
Gestionnaire de Produits Solutions Industrielles / Industrial Solutions Product Manager
Airbus
Montreal, QC · Mirabel, QC
Full-time
Gestionnaire de Produits Solutions Industrielles / Industrial Solutions Product Manager

OSL Retail Services Inc

Quality Control Senior Specialist

5090 Orbitor Drive, Unit 1, Mississauga, ON, L4W 5B5, Canada

Pay: The salary range for this role is $65K to $75K.
Apply by: Sep 30, 2027
Posting language: English
Posted: Sep 30, 2026

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Applications open in a new tab.

Original job description

Overview

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

About The Role

We are currently seeking a Senior Quality Control Specialist. This is a full-time, in-office role 5 days per week. This position requires strong technical product knowledge and business system/process management skills to support quality control (QC) operations in the Canadian market, as well as various business systems and application support for customer service operations. The ideal candidate is detail-oriented, collaborative, and experienced in both product QC and IT/system support.

What you’re responsible for:

Follow up on product quality issues and escalations from end-customers, COMPANY departments (Service, Sales, Logistics, etc.), and other channels
Identify field quality issues/inquiries and report findings to the QC Manager, Company HQ, and factory for resolution
Prepare weekly QC reports including service (QC) KPIs and operation status reports for key COMPANY stakeholders
Coordinate onsite warehouse QC operations such as rework, new product inspection (CET), returned product inspection, and product scrap
Manage data recording, keeping, and reporting from product rework, inspection, and scrap results
Validate monthly QC expense invoices received from registered vendors
Manage service (QC) expense claims (e.g., rework) and submit them to Suwon/Factory under COMPANY finance guidelines
Provide day-to-day service business system/application support on user demands and inquiries, responding with timely resolutions
Act as system admin for maintenance, enhancement, and error reporting on service business systems/applications
Submit requests/escalations to regional/Suwon support groups for data or system changes as required
Serve as SME supporting user training and testing in development/production environments
Support implementation of SEC global security/compliance requirements on service-operated systems

To join our team

Bachelor’s Degree or equivalent work experience preferred
Minimum 3 years of experience in product quality control management
Minimum 3 years of experience in IT support, IT coordination, or a similar role
Experience coordinating onsite quality control operations with multiple sites/groups
Experience with continuous improvement in business system/process implementation
Experience working with CRM platforms such as SAP CRM or similar systems
Experience in the consumer electronics industry is an asset
Strong knowledge of product quality control operations (rework, inspection, scrap)
Technical troubleshooting, diagnosing, and problem-solving abilities across various IT platforms
Familiarity with basic networking, security standards, APIs, and system integrations
Fluent Korean/English language skills are an asset
Valid driver’s license required (frequent visits to warehouse in Halton Hills, Ontario)

The salary range for this role is $65K to $75K. Your final compensation will reflect your years of experience and beyond the numbers, we’re proud to offer a holistic package that includes:

Generous time off: Start with 3 weeks of vacation.
Comprehensive benefits package: Includes medical, dental, vision and a health spending account.
Retirement support: Company-sponsored RRSP matching program to help build your financial future.
Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running - now a Platinum Club member.
Invested in you: Structured employee development programs designed to help you thrive.

We’re committed to supporting your success every step of the way. What are the next steps?

The Interview Process

Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.

Step 2: The next step is a virtual or in person interview with the hiring manager.

Step 3: The final step is an in-person interview with the hiring manager and extended team members.

Ready to bring your talent to a team where your impact matters? Apply today - we can’t wait to meet you!

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.

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More about this job

Responsibilities

The Senior Quality Control Specialist manages product quality issues, escalations, and onsite warehouse operations including inspections and rework. They also provide day-to-day business system support, act as a system administrator, and ensure compliance with global security requirements.

Requirements

Candidates must have a minimum of 3 years of experience in both product quality control management and IT support. A bachelor's degree or equivalent experience is preferred, along with a valid driver's license for frequent travel to warehouse locations.

Skills

Quality control
Product inspection
IT support
System administration
Data management
Technical troubleshooting
CRM platforms
SAP CRM
Business process management
Networking
Security standards
API
System integration
Reporting
Vendor management

Benefits

Vacation
Medical insurance
Dental insurance
Vision insurance
Health spending account
RRSP matching program
Employee development programs

Visa sponsorship

Not detected in the job text

Keywords

Quality Control
Product Inspection
IT Support
System Administration
SAP CRM
CRM
Warehouse Operations
KPIs
Data Recording
Vendor Management
Networking
Security Standards
API
System Integration
Consumer Electronics
Continuous Improvement
Compliance
Technical Troubleshooting
Rework
Scrap Management

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