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Added 12 mins ago
AH
AI Product Engineer Internship - Must be eligible for work-integrated learning placement
Angel Host
Montreal, QC
- Full-time
…portfolios. Sentinel by Angel Host is our AI-native revenue intelligence and decision engine designed for medium and large short-term rental portfolios. Sentinel works on top of leading…
Added 12 mins ago
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Broiler Business Manager
P&H
Cambridge, ON
- Full-time
We are seeking a Broiler Business Manager to join our New-Life Mills team. This role is responsible for leading and supporting sales staff for the broiler business in Southwestern Ontario.…
Added 12 mins ago
CT
Social Media Consultant
Canadian Tire Corporation
Toronto, ON
- Full-time
We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection,…
Added 12 mins ago
TT
AI Engineer
Trojan Technologies
London, ON
- $90,000 to $120,000 CAD / year
- Full-time
Building AI solutions that do more than demonstrate what is possible. They solve meaningful business problems, improve how teams work, and support technologies that help protect one of the…
Added 12 mins ago
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Responsable de produit ("Product Owner")
Wepoint
Montreal, QC
- Full-time
Vous travaillez sur des produits web et mobiles, dont un nombre croissant intègre l’intelligence artificielle, pour des organisations de premier plan.
Added 12 mins ago
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Responsable de produit ("Product Owner")
Onepoint
Montreal, QC
- Full-time
Vous travaillez sur des produits web et mobiles, dont un nombre croissant intègre l’intelligence artificielle, pour des organisations de premier plan.
Added 12 mins ago
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Program Specialist, Charitable Lotteries
Ascend FS
Toronto, ON
- Contract
…unique opportunity to contribute to a mission-driven, impactful business line that directly benefits communities across…
Added 12 mins ago
RO
FP&A Business Partner
Rubicon Organics™
Surrey, BC
- $113,800 to $142,300 CAD / year
- Full-time
Experience with ERP, planning, business-intelligence, and data-visualization tools; proficiency with Power Query, Power Pivot, Power BI, or comparable tools is an asset.
Added 12 mins ago
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Senior Manager, Content Production, Learning Solutions
Autodesk
Vancouver, BC
- Full-time
…and evidence-based adult learning. This leader will translate business and talent priorities into inclusive, engaging, scalable learning experiences that build skills and change…
Added 12 mins ago
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Associate Store Manager - Halifax
Knix
Halifax, NS
- $63,200 to $70,200 CAD / year
- Full-time
…of your location. You don't just manage a store; you own the business, driving high-stakes results through a relentless focus on KPIs and a culture of radical…
Added 26 mins ago
A
Epic Certified Clinical & myChart Applications Analyst
Accenture
Mississauga, ON · Montreal, QC
- Full-time
The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology…
Added 26 mins ago
GM
Maintenance Supervisor
General Motors
Oshawa, ON
- Full-time
As part of the application process, Artificial Intelligence will be used in the hiring process for this role
Added 26 mins ago
Director, Artificial Intelligence Risk Management & Governance
Scotiabank
Toronto, ON
The Director, Artificial Intelligence Risk Management & Governance leads the enterprise approach to identifying, assessing, and controlling risks arising from the use of artificial…
Added 26 mins ago
FB
Sales Representative, Financial Services
Fairstone Bank
New Richmond, QC
- Full-time
…solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy…
Added 26 mins ago
FB
Sales Representative, Financial Services
Fairstone Bank
Shawinigan, QC
- Full-time
…solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy…
Added 26 mins ago
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January 2027 - US Corporate Tax (US CPA) - Full-time - Vancouver
PwC
Vancouver, BC
- Full-time
…you build future-ready capabilities in data, technology, and business acumen. Working with market-leading clients across diverse industries, you’ll be exposed to complex, real-world…
Added 26 mins ago
Sr. Brand Manager - Future Opportunities
Labatt Breweries of Canada
Toronto, ON
Variable Compensation opportunities are contingent on individual performance and overall business results, pursuant to the Bonus Plan; listed amount are targeted values and not guarantees
Added 26 mins ago
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Deputy Program Manager (DPM) – Program Enablement
Thales
Ottawa, ON
- Full-time
…roadmap for digital transformation, data management, artificial intelligence, business intelligence, and continuous improvement initiatives across the AJISS…
Added 26 mins ago
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Deputy Program Manager (DPM) – Ship Readiness & Sustainment (Costal/Core)
Thales
Ottawa, ON · Mill Bay, BC · Halifax, NS
- Full-time
Location: Ottawa, CanadaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and…
Added 26 mins ago
OR
Retail Field Trainer
OSL Retail Services Inc
Vancouver, BC
- Other
Ensure all training content is current, accurate and aligned with brand standards and business objectives
Added 26 mins ago
CI
Student Intern, IT Business Application Development
Celestica International LP
Toronto, ON
- $23 to $30 CAD / hour
The IT Business Application Development Intern will work with a team to deliver Service centric solutions through the ServiceNow platform. The student will be in charge of design,…
Added 26 mins ago
LM
AVP or VP, Distribution
Liberty Mutual Canada
Remote, Canada
- Full-time
- Remote
…sales leadership, underwriting, market management, or related business functions, including significant experience leading enterprise-scale distribution strategy and transformation…
Added 26 mins ago
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Territory Manager (Ontario East and New Brunswick) - Johnson & Johnson MedTech, Circulatory Restoration (Shockwave IVL)
Johnson & Johnson Innovative Medicine
Markham, ON
- Full-time
Johnson & Johnson is seeking a Territory Manager to join the Circulatory Restoration Business in Canada, located in Eastern Ontario.
Added 26 mins ago
TI
Senior Consultant
TekStaff IT Solutions
ON · Ontario, Canada
- Contract
The VP, KYC Client Enablement serves as the primary point of coordination between business stakeholders, clients, operations, compliance, and third-party service providers. The role is…
Added 26 mins ago
V
Technical Support Specialist
Versapay
Canada
- Full-time
By closing the loop for finance teams and their business systems, customers, and payment activity into a single intelligent ecosystem, Versapay transforms money matters into a data-driven…

OSL Retail Services Inc

Retail Field Trainer

Vancouver, BC, Canada

While the starting salary for this role typically begins at $60k - $85k, your final offer will reflect your relevant skills, individual strengths and experience.

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Job details

Pay: While the starting salary for this role typically begins at $60k - $85k, your final offer will reflect your relevant skills, individual strengths and experience.
Apply by: Nov 9, 2027
Experience: 4+ years of experience in training, learning & development, retail operations, or customer experience roles
Posting language: English
Posted: Nov 9, 2026

Original job description

Overview

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

About the role:

We are seeking a Retail Field Trainer. Reporting Customer Experience Manager, our ideal candidate is responsible for executing and continuously improve training programs that support customer experience, operational excellence and associate performance across retail stores. Responsible for designing and delivering the training that enhances customer journeys, product knowledge and service quality. This role directly contributes to associate engagement, service excellence, and customer satisfaction.

Region: Vancouver, British Columbia

What you’re responsible for:

Training Program Execution & Delivery

Deliver and support training programs across onboarding, new store openings, product launches and operational processes
Facilitate in-person and virtual training sessions while supporting the rollout of standardized programs across multiple locations
Ensure all training content is current, accurate and aligned with brand standards and business objectives

Customer Experience & Journey Enablement

Support the development and execution of training programs that enhance the end-to-end customer experience (in-store, online, and post-sale)
Reinforce best-in-class service behaviors and brand expectations through training and coaching
Identify customer experience gaps and implement training solutions to improve NPS, engagement, and service performance

Content Development & Continuous Improvement

Develop and maintain training materials, playbooks and tools to support field teams and learning initiatives
Enhance training content through innovative learning methods, digital tools and scalable self-service solutions
Continuously refine training programs based on feedback, performance metrics and evolving business needs

Cross-Functional Collaboration

Partner with operations, marketing, product and field leadership teams to align training initiatives with business priorities
Support coordination of training efforts across multiple stakeholders and initiatives
Act as a liaison between field teams and corporate stakeholders to ensure alignment and consistency in execution

Innovation & Program Optimization

Contribute to the evolution of training programs by identifying opportunities for innovation and improved delivery methods
Support integration of new tools, technologies and methodologies that enhance training effectiveness
Promote a culture of continuous learning and development across the organization

Performance Tracking & Insights

Track training effectiveness using key metrics (e.g., engagement, knowledge retention, performance outcomes)
Analyze training results to identify trends, gaps, and opportunities for improvement
Provide insights and recommendations to improve training impact and business outcomes

Project & Program Support

Assist with planning, coordination, and rollout of training programs across regions
Contribute to communication, adoption, and implementation of new processes and initiatives

Travel Requirements:

10% travel
Estimated 1 trip quarterly to Calgary AB

Job Requirements:

4+ years of experience in training, learning & development, retail operations, or customer experience roles
Bachelor’s degree in business, Education, HR, or a related field preferred
Strong facilitation and presentation skills, with the ability to engage diverse audiences
Experience developing and delivering training content in fast-paced, customer-facing environments
Strong understanding of customer experience principles and retail service delivery
Ability to analyze performance data and translate insights into actionable improvements
Strong communication, organization, and stakeholder collaboration skills
Ability to manage multiple priorities in a dynamic, high-growth environment
Proficiency in Microsoft Office (PowerPoint, Excel, Word); experience with LMS platforms is an asset

Let's Talk Perks:

While the starting salary for this role typically begins at $60k - $85k, your final offer will reflect your relevant skills, individual strengths and experience. Beyond the numbers, we’re proud to offer a holistic package that includes bonus opportunities, room to grow, chances to be recognized, top-tier benefits, and perks that make coming to work something you can look forward to. We’re committed to supporting your success every step of the way.

Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge
Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care
Retirement support: Company-sponsored savings plan to help build your financial future
Top-tier tools: Best-in-class systems and equipment so you can do your best work
OSL Cares: Opportunities to give back through community and charity initiatives
Career growth: Ongoing training, development, and programs to help you advance
Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running - now a Platinum Club member.
Invested in you: Structured employee development programs designed to help you thrive.
Perks & Discounts: Enjoy savings on electronics, fitness memberships, and more through exclusive employee programs.

The Interview Process:

Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
Step 2: The next step is an in-person interview with the hiring Manager.
Step 3: The next step is an in-person interview with the hiring Manager and Director.

If this sounds like you and you are excited to be a member of our team, please apply now.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.

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More about this job

Responsibilities

The Retail Field Trainer is responsible for designing and delivering training programs to enhance customer experience, operational excellence, and associate performance. They will facilitate in-person and virtual sessions while collaborating with cross-functional teams to align training initiatives with business goals.

Requirements

Candidates must have 4+ years of experience in training, retail operations, or customer experience roles. A bachelor's degree in business, education, or HR is preferred, along with strong facilitation and data analysis skills.

Skills

Training delivery
Facilitation
Presentation skills
Retail operations
Customer experience
Content development
Performance analysis
Stakeholder collaboration
LMS platforms
Microsoft Office
Coaching
Instructional design

Benefits

Medical insurance
Dental insurance
Vision insurance
Health spending account
Teladoc virtual care
Retirement savings plan
Paid vacation
Flex days
Employee discounts
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Retail
Training
Learning & Development
Customer Experience
Onboarding
Facilitation
Operational Excellence
NPS
Playbooks
LMS
Microsoft PowerPoint
Microsoft Excel
Microsoft Word
Performance Metrics
Field Training
Instructional Design
Coaching
Stakeholder Management

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