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Added 8 mins ago
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Personal Banking Associate
BMO
Richmond, BC
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 8 mins ago
TT
AI Engineer
Trojan Technologies
London, ON
- $90,000 to $120,000 CAD / year
- Full-time
5+ Years for experience as an engineer, plus hands-on experience designing and developing AI agents for real-world business or product use cases.
Added 8 mins ago
SI
Sales Associate
SNDL Inc.
Glastonbury, ON · ACE Liquor Discounter Glastonbury
- Part-time
We’re looking for a motivated and dependable Sales Associate to join our team. If you bring a positive attitude and a willingness to learn, we’ll provide the training you need to succeed.…
Added 8 mins ago
TH
Cashier Part Time (Nepean)
The Home Depot
Ottawa, ON
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 8 mins ago
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Customer & Programming Associate (Temporary - up to 18 Months)
Burlington Public Library
Burlington, ON
- Part-time
Title: Customer & Programming Associate - Temporary
Added 8 mins ago
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Associate Store Manager - Halifax
Knix
Halifax, NS
- $63,200 to $70,200 CAD / year
- Full-time
…revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix, Kt by Knix, and Mntd. Come join us if you are looking for a…
Added 8 mins ago
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Warehouse Associate
International Textiles Ltd
Richmond, BC
- $21 CAD / hour
- Full-time
International Textiles Ltd. is a long-established wholesale fabric distributor with over 70 years of experience supplying high-quality textiles to retailers, quilting businesses, and…
Added 22 mins ago
GT
Softgoods Associate (Part-Time)
Giant Tiger
Woodstock, ON
- Part-time
…store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right…
Added 22 mins ago
AC
Data Engineering Team Lead
Atlas Corp.
Vancouver, BC
- $120,000 to $130,000 CAD / year
…fleet has evolved over time to meet the varying needs of our customer base. We own vessels in a wide range of sizes, from 2,500 TEU to 24,000 TEU. Our main operating offices are located in…
Added 22 mins ago
Customer Experience Associate - Chelmsford, ON (26.25 hours/week)
Scotiabank
ON · Chelmsford, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 22 mins ago
WC
On-Site Solutions Associate
White Cap
Toronto, ON
- Full-time
Responsible for daily executing of our service commitment and identifying customer's needs as well as outlining specific goals to meet those needs.
Added 22 mins ago
TB
Sales Associate-Temporary
Tommy Bahama
Toronto, ON
- Part-time
…recommendations and professional service to enhance their shopping experience (e.g. fit , fashion wardrobing advice and suggesting…
Added 22 mins ago
TB
Sales Associate-Temporary
Tommy Bahama
Oakville, ON
- Part-time
…recommendations and professional service to enhance their shopping experience (e.g. fit , fashion wardrobing advice and suggesting…
Added 22 mins ago
OR
Retail Field Trainer
OSL Retail Services Inc
Vancouver, BC
- Other
We are seeking a Retail Field Trainer. Reporting Customer Experience Manager, our ideal candidate is responsible for executing and continuously improve training programs that support…
Added 22 mins ago
OR
Wireless Sales Associate- 3154 Sherwood Park
OSL Retail Services Inc
Sherwood Park, AB
- Other
Experience: Sales, customer service, retail, or marketing experience are an asset.
Added 22 mins ago
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Customer Experience Associate
TD
Ottawa, ON
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 22 mins ago
WM
Sales Associate Full Time - Chinook Centre
Wow! Mobile Boutique
Calgary, AB
- Full-time
Our team at WOW! mobile boutique is passionate about providing the best-in-class wireless retail experience - focusing on excellence in every aspect of our business. We focus on a…
Added 22 mins ago
T
Personal Banking Associate Trainee - Cantonese, Mandarin or Korean Language Skills an Asset
TD
Surrey, BC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 22 mins ago
T
Personal Banking Associate Trainee - Mandarin, Cantonese, Korean or Punjabi Language Skills an Asset
TD
Surrey, BC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 22 mins ago
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Personal Banking Associate - Metcalfe branch (18.75 hours)
TD
Montreal, QC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 22 mins ago
T
Customer Experience Associate
TD
Vancouver, BC
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 22 mins ago
GF
Overnight Customer Service Representative (Motivator) – Stittsville Corners
GoodLife Fitness
Ottawa, ON
- Part-time
The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the…
Added 22 mins ago
GF
Customer Service Representative (Motivator) - Toronto Manulife Centre
GoodLife Fitness
Toronto, ON
- Part-time
The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the…
Added 22 mins ago
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Field Engineering Associate
TEP
Calgary, AB
- Full-time
TEP Canada is seeking a full-time employee for Field Engineering Associate in our Calgary, AB location TEP Canada offers a comprehensive benefits package including medical and dental…
Added 37 mins ago
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Client Engagement Associate [Hourly]
CIBC
Bridgenorth, ON
- Part-time
Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

OSL Retail Services Inc

Retail Field Trainer

Vancouver, BC, Canada

While the starting salary for this role typically begins at $60k - $85k, your final offer will reflect your relevant skills, individual strengths and experience.

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Job details

Pay: While the starting salary for this role typically begins at $60k - $85k, your final offer will reflect your relevant skills, individual strengths and experience.
Apply by: Nov 9, 2027
Experience: 4+ years of experience in training, learning & development, retail operations, or customer experience roles
Posting language: English
Posted: Nov 9, 2026

Original job description

Overview

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

About the role:

We are seeking a Retail Field Trainer. Reporting Customer Experience Manager, our ideal candidate is responsible for executing and continuously improve training programs that support customer experience, operational excellence and associate performance across retail stores. Responsible for designing and delivering the training that enhances customer journeys, product knowledge and service quality. This role directly contributes to associate engagement, service excellence, and customer satisfaction.

Region: Vancouver, British Columbia

What you’re responsible for:

Training Program Execution & Delivery

Deliver and support training programs across onboarding, new store openings, product launches and operational processes
Facilitate in-person and virtual training sessions while supporting the rollout of standardized programs across multiple locations
Ensure all training content is current, accurate and aligned with brand standards and business objectives

Customer Experience & Journey Enablement

Support the development and execution of training programs that enhance the end-to-end customer experience (in-store, online, and post-sale)
Reinforce best-in-class service behaviors and brand expectations through training and coaching
Identify customer experience gaps and implement training solutions to improve NPS, engagement, and service performance

Content Development & Continuous Improvement

Develop and maintain training materials, playbooks and tools to support field teams and learning initiatives
Enhance training content through innovative learning methods, digital tools and scalable self-service solutions
Continuously refine training programs based on feedback, performance metrics and evolving business needs

Cross-Functional Collaboration

Partner with operations, marketing, product and field leadership teams to align training initiatives with business priorities
Support coordination of training efforts across multiple stakeholders and initiatives
Act as a liaison between field teams and corporate stakeholders to ensure alignment and consistency in execution

Innovation & Program Optimization

Contribute to the evolution of training programs by identifying opportunities for innovation and improved delivery methods
Support integration of new tools, technologies and methodologies that enhance training effectiveness
Promote a culture of continuous learning and development across the organization

Performance Tracking & Insights

Track training effectiveness using key metrics (e.g., engagement, knowledge retention, performance outcomes)
Analyze training results to identify trends, gaps, and opportunities for improvement
Provide insights and recommendations to improve training impact and business outcomes

Project & Program Support

Assist with planning, coordination, and rollout of training programs across regions
Contribute to communication, adoption, and implementation of new processes and initiatives

Travel Requirements:

10% travel
Estimated 1 trip quarterly to Calgary AB

Job Requirements:

4+ years of experience in training, learning & development, retail operations, or customer experience roles
Bachelor’s degree in business, Education, HR, or a related field preferred
Strong facilitation and presentation skills, with the ability to engage diverse audiences
Experience developing and delivering training content in fast-paced, customer-facing environments
Strong understanding of customer experience principles and retail service delivery
Ability to analyze performance data and translate insights into actionable improvements
Strong communication, organization, and stakeholder collaboration skills
Ability to manage multiple priorities in a dynamic, high-growth environment
Proficiency in Microsoft Office (PowerPoint, Excel, Word); experience with LMS platforms is an asset

Let's Talk Perks:

While the starting salary for this role typically begins at $60k - $85k, your final offer will reflect your relevant skills, individual strengths and experience. Beyond the numbers, we’re proud to offer a holistic package that includes bonus opportunities, room to grow, chances to be recognized, top-tier benefits, and perks that make coming to work something you can look forward to. We’re committed to supporting your success every step of the way.

Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge
Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care
Retirement support: Company-sponsored savings plan to help build your financial future
Top-tier tools: Best-in-class systems and equipment so you can do your best work
OSL Cares: Opportunities to give back through community and charity initiatives
Career growth: Ongoing training, development, and programs to help you advance
Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running - now a Platinum Club member.
Invested in you: Structured employee development programs designed to help you thrive.
Perks & Discounts: Enjoy savings on electronics, fitness memberships, and more through exclusive employee programs.

The Interview Process:

Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
Step 2: The next step is an in-person interview with the hiring Manager.
Step 3: The next step is an in-person interview with the hiring Manager and Director.

If this sounds like you and you are excited to be a member of our team, please apply now.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.

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More about this job

Responsibilities

The Retail Field Trainer is responsible for designing and delivering training programs to enhance customer experience, operational excellence, and associate performance. They will facilitate in-person and virtual sessions while collaborating with cross-functional teams to align training initiatives with business goals.

Requirements

Candidates must have 4+ years of experience in training, retail operations, or customer experience roles. A bachelor's degree in business, education, or HR is preferred, along with strong facilitation and data analysis skills.

Skills

Training delivery
Facilitation
Presentation skills
Retail operations
Customer experience
Content development
Performance analysis
Stakeholder collaboration
LMS platforms
Microsoft Office
Coaching
Instructional design

Benefits

Medical insurance
Dental insurance
Vision insurance
Health spending account
Teladoc virtual care
Retirement savings plan
Paid vacation
Flex days
Employee discounts
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Retail
Training
Learning & Development
Customer Experience
Onboarding
Facilitation
Operational Excellence
NPS
Playbooks
LMS
Microsoft PowerPoint
Microsoft Excel
Microsoft Word
Performance Metrics
Field Training
Instructional Design
Coaching
Stakeholder Management

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