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Retail Store Manager - Mississauga
Lindt & Sprüngli USA
Mississauga, ON · LCA - CAN - Retail - Mississauga - ON
- Full-time
Uphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelines
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NA
Receptionist
New Age Group
Concord, ON
- Full-time
…office. The successful candidate will be providing exceptional customer service while supporting daily administrative…
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Broiler Business Manager
P&H
Cambridge, ON
- Full-time
Build and grow customer relationships, proactively resolve account issues, support satisfaction and retention, and act as a support contact for large corporate accounts.
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Social Media Consultant
Canadian Tire Corporation
Toronto, ON
- Full-time
Support the Social Media Assistant Manager in executing strategic plans for organic social content on both CTR and HBC social channels, collaborating with internal teams and agencies to…
Added 8 mins ago
L&
Retail Store Manager - Mississauga
Lindt & Sprüngli (Canada), Inc
Mississauga, ON · LCA - CAN - Retail - Mississauga - ON
- Full-time
Uphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelines
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Software Developer (New or Recent Graduate)
BMO
Toronto, ON · FCP
- Full-time
…impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth…
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Mortgage Specialist
BMO
Calgary, AB
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
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Customer Service Representative
BMO
Timmins, ON
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
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Vice President, Investment Banking - Metals and Mining
BMO
Toronto, ON · Vancouver, BC · FCP
- Full-time
Works with specialists as needed to support successful deal completion.
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Personal Banking Associate
BMO
Richmond, BC
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
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AI Engineer
Trojan Technologies
London, ON
- $90,000 to $120,000 CAD / year
- Full-time
You'll design and deploy production-ready AI solutions that support our remote monitoring platform while expanding the use of AI across sales, engineering, service, ordering, documentation,…
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Client Services Administrator (Vancouver)
AGAT Laboratories
Calgary, AB
- $20 to $23 CAD / hour
- Full-time
…successful candidate will assists the Client Services Team with customer support and administrative tasks. Client communication, follow-up and maintaining deadlines will be a critical…
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Plant Operator
Guardian Chemicals Inc.
AB
- $21 CAD / hour
- Full-time
Must possess excellent customer service skills, verbal and written communication skills, and computer knowledge
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CyberArk Operations Analyst (Idira)
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…Operations team, responsible for the day-to-day operation, support, and maintenance of CyberArk services. This role manages incidents, service requests, operational activities, and user…
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Cashier Part Time (Nepean)
The Home Depot
Ottawa, ON
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
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Section Manager
Desjardins
Montreal, QC · Levis, QC · Trois-Rivières, QC · Granby, QC
- Full-time
…activities. You are responsible for overseeing your group’s service offer and for developing and implementing its business plan. With an ability to develop talent and drive results, you are…
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NN
Bilingual Customer Service Representative
Niterra North America, Inc.
Niagara-on-the-Lake, ON
- $50,000 to $60,000 CAD / year
- Full-time
2+ years of experience in a customer service or customer support role.
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Retail Key Holder
Skechers
Surrey, BC
- Part-time
…store operations and mentoring your team to deliver exceptional customer service. In this entry-level management role, you’ll oversee daily operations, support sales goals, and help…
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SB
stagiaire Coordonnateur(trice) Marketing Terrain (FMC) / Field Marketing Coordinator (FMC) Intern
Stanley Black & Decker, Inc.
Montreal, QC · Quebec, QC
- Full-time
…Le/la stagiaire FMC est un(e) représentant(e) de soutien au service dédié(e) ayant la responsabilité de grands magasins de détail, tels que Home Depot. En tant que stagiaire FMC, vous devez…
Added 8 mins ago
SB
Field Marketing Coordinator Intern - Ottawa / stagiaire Coordonnateur(trice) Marketing Terrain (FMC)
Stanley Black & Decker, Inc.
Ottawa, ON · ON
- Full-time
…Ottawa/Gatineau region and reporting directly to the Territory Manager, Residential Sales. The FMC Intern is a dedicated service support representative with responsibility for big box…
Added 8 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 8 mins ago
BA
Customer Success Manager
Borderless AI
Toronto, ON
- Full-time
Borderless AI is seeking an exceptional Customer Success Manager who has customer success experience in HR-tech or HRIS companies to join our growing team. This full-time position will be…
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Senior Manager, Content Production, Learning Solutions
Autodesk
Vancouver, BC
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…
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Executive Assistant, GTM Data & Intelligence
Autodesk
Toronto, ON
- Full-time
Support leadership meetings, staff meetings, All Hands, manager calls, planning sessions, and employee & business reviews by helping capture notes, document action items, and track…
Added 8 mins ago
RN
Digital Marketing Specialist
Rapid Novor
Kitchener, ON
- Full-time
…projects under our belt, Rapid Novor has a strong reputation for service excellence. Our clients routinely use our services in therapeutic discovery, IVD development, basic research,…

OSL Retail Services Inc

Retail Field Trainer

Vancouver, BC, Canada

While the starting salary for this role typically begins at $60k - $85k, your final offer will reflect your relevant skills, individual strengths and experience.

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Job details

Pay: While the starting salary for this role typically begins at $60k - $85k, your final offer will reflect your relevant skills, individual strengths and experience.
Apply by: Nov 9, 2027
Experience: 4+ years of experience in training, learning & development, retail operations, or customer experience roles
Posting language: English
Posted: Nov 9, 2026

Original job description

Overview

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

About the role:

We are seeking a Retail Field Trainer. Reporting Customer Experience Manager, our ideal candidate is responsible for executing and continuously improve training programs that support customer experience, operational excellence and associate performance across retail stores. Responsible for designing and delivering the training that enhances customer journeys, product knowledge and service quality. This role directly contributes to associate engagement, service excellence, and customer satisfaction.

Region: Vancouver, British Columbia

What you’re responsible for:

Training Program Execution & Delivery

Deliver and support training programs across onboarding, new store openings, product launches and operational processes
Facilitate in-person and virtual training sessions while supporting the rollout of standardized programs across multiple locations
Ensure all training content is current, accurate and aligned with brand standards and business objectives

Customer Experience & Journey Enablement

Support the development and execution of training programs that enhance the end-to-end customer experience (in-store, online, and post-sale)
Reinforce best-in-class service behaviors and brand expectations through training and coaching
Identify customer experience gaps and implement training solutions to improve NPS, engagement, and service performance

Content Development & Continuous Improvement

Develop and maintain training materials, playbooks and tools to support field teams and learning initiatives
Enhance training content through innovative learning methods, digital tools and scalable self-service solutions
Continuously refine training programs based on feedback, performance metrics and evolving business needs

Cross-Functional Collaboration

Partner with operations, marketing, product and field leadership teams to align training initiatives with business priorities
Support coordination of training efforts across multiple stakeholders and initiatives
Act as a liaison between field teams and corporate stakeholders to ensure alignment and consistency in execution

Innovation & Program Optimization

Contribute to the evolution of training programs by identifying opportunities for innovation and improved delivery methods
Support integration of new tools, technologies and methodologies that enhance training effectiveness
Promote a culture of continuous learning and development across the organization

Performance Tracking & Insights

Track training effectiveness using key metrics (e.g., engagement, knowledge retention, performance outcomes)
Analyze training results to identify trends, gaps, and opportunities for improvement
Provide insights and recommendations to improve training impact and business outcomes

Project & Program Support

Assist with planning, coordination, and rollout of training programs across regions
Contribute to communication, adoption, and implementation of new processes and initiatives

Travel Requirements:

10% travel
Estimated 1 trip quarterly to Calgary AB

Job Requirements:

4+ years of experience in training, learning & development, retail operations, or customer experience roles
Bachelor’s degree in business, Education, HR, or a related field preferred
Strong facilitation and presentation skills, with the ability to engage diverse audiences
Experience developing and delivering training content in fast-paced, customer-facing environments
Strong understanding of customer experience principles and retail service delivery
Ability to analyze performance data and translate insights into actionable improvements
Strong communication, organization, and stakeholder collaboration skills
Ability to manage multiple priorities in a dynamic, high-growth environment
Proficiency in Microsoft Office (PowerPoint, Excel, Word); experience with LMS platforms is an asset

Let's Talk Perks:

While the starting salary for this role typically begins at $60k - $85k, your final offer will reflect your relevant skills, individual strengths and experience. Beyond the numbers, we’re proud to offer a holistic package that includes bonus opportunities, room to grow, chances to be recognized, top-tier benefits, and perks that make coming to work something you can look forward to. We’re committed to supporting your success every step of the way.

Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge
Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care
Retirement support: Company-sponsored savings plan to help build your financial future
Top-tier tools: Best-in-class systems and equipment so you can do your best work
OSL Cares: Opportunities to give back through community and charity initiatives
Career growth: Ongoing training, development, and programs to help you advance
Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running - now a Platinum Club member.
Invested in you: Structured employee development programs designed to help you thrive.
Perks & Discounts: Enjoy savings on electronics, fitness memberships, and more through exclusive employee programs.

The Interview Process:

Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
Step 2: The next step is an in-person interview with the hiring Manager.
Step 3: The next step is an in-person interview with the hiring Manager and Director.

If this sounds like you and you are excited to be a member of our team, please apply now.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.

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More about this job

Responsibilities

The Retail Field Trainer is responsible for designing and delivering training programs to enhance customer experience, operational excellence, and associate performance. They will facilitate in-person and virtual sessions while collaborating with cross-functional teams to align training initiatives with business goals.

Requirements

Candidates must have 4+ years of experience in training, retail operations, or customer experience roles. A bachelor's degree in business, education, or HR is preferred, along with strong facilitation and data analysis skills.

Skills

Training delivery
Facilitation
Presentation skills
Retail operations
Customer experience
Content development
Performance analysis
Stakeholder collaboration
LMS platforms
Microsoft Office
Coaching
Instructional design

Benefits

Medical insurance
Dental insurance
Vision insurance
Health spending account
Teladoc virtual care
Retirement savings plan
Paid vacation
Flex days
Employee discounts
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Retail
Training
Learning & Development
Customer Experience
Onboarding
Facilitation
Operational Excellence
NPS
Playbooks
LMS
Microsoft PowerPoint
Microsoft Excel
Microsoft Word
Performance Metrics
Field Training
Instructional Design
Coaching
Stakeholder Management

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