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Added 11 mins ago
PS
Regional Manager, Ontario
Public Service Alliance of Canada (PSAC)
Toronto, ON
- Full-time
Under the general guidance of the Associate Director, the Regional Manager will be responsible for the management, orientation of Staff, and applicable administration of Regional PSAC…
Added 11 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Ross Memorial Hospital (RMH) is an active, acute-care community hospital located in the heart of the City of Kawartha Lakes. Among our acute and continuing care services, our team cares for…
Added 11 mins ago
PV
Small Animal Veterinarian
P3 Veterinary Partners
Millbrook, ON
- Full-time
…medicine and want to make a real difference in a close-knit community where everybody will know your name, we want to hear from you! Don't miss this chance to secure the work-life balance…
Added 11 mins ago
S
Public Health Technologist, Translational Research in Microbiology
Sanya’k̓ula
Vancouver, BC
- Full-time
…Head, Laboratory Operations Manager, or program Head/Medical Director to conclude customer service…
Added 25 mins ago
Senior Manager, Executive Reporting & Advisory
Scotiabank
Toronto, ON
Reporting to the Director, Technology Strategy Execution & Performance, the Sr. Manager leads the Tech Executive Reporting & Advisory team and operates as an advisor who shapes the…
Added 25 mins ago
UO
Manager, Human Resources
University of British Columbia
Vancouver, BC · UBCV | Institute for Computing Information and Cognitive Systems / Computer Science Building (ICCS)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
This position reports directly to the Director of Finance & Administration.
Added 25 mins ago
OR
Retail Field Trainer
OSL Retail Services Inc
Vancouver, BC
- Other
Support the development and execution of training programs that enhance the end-to-end customer experience (in-store, online, and post-sale)
Added 25 mins ago
Concepteur.trice de la qualité / Quality Designer
Electronic Arts
Montreal, QC
This is a temporary full-time role until end of June 2027, reporting to a Quality Verification Development Director.
Added 25 mins ago
Institutional Strategic Initiatives Officer
University of Toronto
Toronto, ON
Reporting to the Executive Director, Strategic Initiatives, this role will work across the university’s three campuses to support the development and growth of high-profile, large-scale,…
Added 25 mins ago
SC
Alum Relations Manager
St. Clement's School
Toronto, ON
- Full-time
Reporting to the Executive Director of Advancement, the Alum Relations Manager (“Manager”) is responsible for the strategic leadership and management of the SCS alum relations program.…
Added 25 mins ago
PS
Regional Manager, Ontario
Public Service Alliance of Canada
Toronto, ON
- $142,218 to $160,067 CAD / year
- Full-time
Under the general guidance of the Associate Director, the Regional Manager will be responsible for the management, orientation of Staff, and applicable administration of Regional PSAC…
Added 25 mins ago
MU
Director of Advancement, Humanities, Social Sciences and Campaign
McMaster University
Hamilton, ON
- Full-time
…within each faculty and implementing fundraising plans, pipeline development, stewardship plans and initiatives, and strategies to increase revenue for each…
Added 25 mins ago
PB
Account Executive, Group Business
Pacific Blue Cross
Burnaby, BC
- $73,600 to $110,400 CAD / year
- Full-time
Reporting to the Director, Strategic Accounts, you'll work across Pacific Blue Cross, providing significant lateral leadership and partnering with teams throughout the organization as well…
Added 25 mins ago
E&
Postdoctoral Research Associates
Energy & Emissions Research Lab (EERL)
Ottawa, ON
- Full-time
…unparalleled experimental capabilities to inform regulatory development, drive mitigation efforts and ultimately make a significant impact both in Canada and…
Added 25 mins ago
T
Customer Success Manager, Scaled Programs (B2B SaaS)
ThoughtFarmer
Vancouver, BC
- $75,000 to $90,000 CAD / year
- Full-time
Play an active role in the ThoughtFarmer customer community, focusing on participation and peer-to-peer support among our customers.
Added 25 mins ago
TI
Marketing, Communications & Content Creation Assistant
The International Academy of Anti-Aging Medicine
AB · Edmonton, AB
- Full-time
…digital communications initiatives. This position may lead to a Director…
Added 40 mins ago
B
ADVISOR, COMMUNITY BANKING OPERATIONS
BDC
Montreal, QC
- Full-time
Opportunities for learning, training and development, and much more...
Added 55 mins ago
Scientific Director - Geriatric Division Research
CAMH
Toronto, ON
As a research leader, the Scientific Director will provide strategic research and administrative leadership, promoting and facilitating leading-edge research. By building, supporting and…
Added 55 mins ago
Infrastructure Specialist - MRT
Mayfair Diagnostics
Calgary, AB
Added 55 mins ago
EI
Speech Language Pathologist Assistant - Temporary
Elk Island Catholic Schools
Sherwood Park, AB
- Temporary
Under the supervision and direction of the Director of Inclusive Learning Services, the Early Learning Consultant and/or the supervising Speech-Language Pathologist, this position provides…
Added 56 mins ago
AC
Director, Centre for Learning and Innovation
Assiniboine College
Brandon, MB
- $114,072.38 to $146,389.1 CAD / year
- Full-time
Reporting to the Vice President, Students & Enrolment, the Director, Centre for Learning and Innovation provides institution-wide leadership for academic quality assurance, curriculum and…
Added 56 mins ago
SD
Tumbler Ridge Elementary and TRSS - Kodiak Campus require a 1.0 FTE TERM Itinerant Teacher
School District 59 Peace River South
Dawson Creek, BC
- Part-time
For more information, please contact Paul Chisholm, Director of Instruction, at 250-782-8571.
Added 56 mins ago
TU
Communications Officer, Recruitment (Marketing & Communications)
Trent University
Peterborough, ON
- $79,431 to $88,222 CAD / year
- Full-time
Trent University is actively committed to creating a diverse and inclusive campus community and encourages applications from all qualified candidates. Trent University offers accommodation…
Added 56 mins ago
IP
Director, Indigenous Partnerships and Strategic Transformation
Indigenous Perspectives Society
Vancouver, BC
- Full-time
With responsibility for provincial Indigenous service planning, partnership development, contracting, contract management, funding arrangements, and placements, the Director brings together…
Added 1 hour ago
C
Philanthropy Officer, Annual Giving
CMHA
Newmarket, ON
- Full-time
…response, monthly/recurring giving programs, signature and community events, peer-to-peer giving, community giving, gaming, and in memory/in honour programs to acquire, retain, and upgrade…

OSL Retail Services Inc

Retail Field Trainer

Vancouver, BC, Canada

While the starting salary for this role typically begins at $60k - $85k, your final offer will reflect your relevant skills, individual strengths and experience.

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Job details

Pay: While the starting salary for this role typically begins at $60k - $85k, your final offer will reflect your relevant skills, individual strengths and experience.
Apply by: Nov 9, 2027
Experience: 4+ years of experience in training, learning & development, retail operations, or customer experience roles
Posting language: English
Posted: Nov 9, 2026

Original job description

Overview

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

About the role:

We are seeking a Retail Field Trainer. Reporting Customer Experience Manager, our ideal candidate is responsible for executing and continuously improve training programs that support customer experience, operational excellence and associate performance across retail stores. Responsible for designing and delivering the training that enhances customer journeys, product knowledge and service quality. This role directly contributes to associate engagement, service excellence, and customer satisfaction.

Region: Vancouver, British Columbia

What you’re responsible for:

Training Program Execution & Delivery

Deliver and support training programs across onboarding, new store openings, product launches and operational processes
Facilitate in-person and virtual training sessions while supporting the rollout of standardized programs across multiple locations
Ensure all training content is current, accurate and aligned with brand standards and business objectives

Customer Experience & Journey Enablement

Support the development and execution of training programs that enhance the end-to-end customer experience (in-store, online, and post-sale)
Reinforce best-in-class service behaviors and brand expectations through training and coaching
Identify customer experience gaps and implement training solutions to improve NPS, engagement, and service performance

Content Development & Continuous Improvement

Develop and maintain training materials, playbooks and tools to support field teams and learning initiatives
Enhance training content through innovative learning methods, digital tools and scalable self-service solutions
Continuously refine training programs based on feedback, performance metrics and evolving business needs

Cross-Functional Collaboration

Partner with operations, marketing, product and field leadership teams to align training initiatives with business priorities
Support coordination of training efforts across multiple stakeholders and initiatives
Act as a liaison between field teams and corporate stakeholders to ensure alignment and consistency in execution

Innovation & Program Optimization

Contribute to the evolution of training programs by identifying opportunities for innovation and improved delivery methods
Support integration of new tools, technologies and methodologies that enhance training effectiveness
Promote a culture of continuous learning and development across the organization

Performance Tracking & Insights

Track training effectiveness using key metrics (e.g., engagement, knowledge retention, performance outcomes)
Analyze training results to identify trends, gaps, and opportunities for improvement
Provide insights and recommendations to improve training impact and business outcomes

Project & Program Support

Assist with planning, coordination, and rollout of training programs across regions
Contribute to communication, adoption, and implementation of new processes and initiatives

Travel Requirements:

10% travel
Estimated 1 trip quarterly to Calgary AB

Job Requirements:

4+ years of experience in training, learning & development, retail operations, or customer experience roles
Bachelor’s degree in business, Education, HR, or a related field preferred
Strong facilitation and presentation skills, with the ability to engage diverse audiences
Experience developing and delivering training content in fast-paced, customer-facing environments
Strong understanding of customer experience principles and retail service delivery
Ability to analyze performance data and translate insights into actionable improvements
Strong communication, organization, and stakeholder collaboration skills
Ability to manage multiple priorities in a dynamic, high-growth environment
Proficiency in Microsoft Office (PowerPoint, Excel, Word); experience with LMS platforms is an asset

Let's Talk Perks:

While the starting salary for this role typically begins at $60k - $85k, your final offer will reflect your relevant skills, individual strengths and experience. Beyond the numbers, we’re proud to offer a holistic package that includes bonus opportunities, room to grow, chances to be recognized, top-tier benefits, and perks that make coming to work something you can look forward to. We’re committed to supporting your success every step of the way.

Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge
Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care
Retirement support: Company-sponsored savings plan to help build your financial future
Top-tier tools: Best-in-class systems and equipment so you can do your best work
OSL Cares: Opportunities to give back through community and charity initiatives
Career growth: Ongoing training, development, and programs to help you advance
Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running - now a Platinum Club member.
Invested in you: Structured employee development programs designed to help you thrive.
Perks & Discounts: Enjoy savings on electronics, fitness memberships, and more through exclusive employee programs.

The Interview Process:

Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
Step 2: The next step is an in-person interview with the hiring Manager.
Step 3: The next step is an in-person interview with the hiring Manager and Director.

If this sounds like you and you are excited to be a member of our team, please apply now.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.

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More about this job

Responsibilities

The Retail Field Trainer is responsible for designing and delivering training programs to enhance customer experience, operational excellence, and associate performance. They will facilitate in-person and virtual sessions while collaborating with cross-functional teams to align training initiatives with business goals.

Requirements

Candidates must have 4+ years of experience in training, retail operations, or customer experience roles. A bachelor's degree in business, education, or HR is preferred, along with strong facilitation and data analysis skills.

Skills

Training delivery
Facilitation
Presentation skills
Retail operations
Customer experience
Content development
Performance analysis
Stakeholder collaboration
LMS platforms
Microsoft Office
Coaching
Instructional design

Benefits

Medical insurance
Dental insurance
Vision insurance
Health spending account
Teladoc virtual care
Retirement savings plan
Paid vacation
Flex days
Employee discounts
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Retail
Training
Learning & Development
Customer Experience
Onboarding
Facilitation
Operational Excellence
NPS
Playbooks
LMS
Microsoft PowerPoint
Microsoft Excel
Microsoft Word
Performance Metrics
Field Training
Instructional Design
Coaching
Stakeholder Management

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