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Added 12 mins ago
K
Associate Store Manager - Halifax
Knix
Halifax, NS
- Full-time
Strategic Support: Support with the openings and operations of future stores and pop-ups for Knix as needed. Deputize for the Store Manager in their absence, assuming full accountability…
Added 12 mins ago
S
Retail Key Holder
Skechers
Toronto, ON
- Part-time
As a Key Holder, better known as a “Floor Leader,” at Skechers, you’ll take on an essential Retail Leadership Role, contributing to store operations and mentoring your team to deliver…
Added 12 mins ago
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Retail Key Holder
Skechers
Coquitlam, BC
- Part-time
As a Key Holder, better known as a “Floor Leader,” at Skechers, you’ll take on an essential Retail Leadership Role, contributing to store operations and mentoring your team to deliver…
Added 12 mins ago
SB
Field Marketing Coordinator Intern - Winnipeg
Stanley Black & Decker, Inc.
Winnipeg, MB · ON
- Full-time
…Winnipeg region and reporting directly to the Field Marketing Manager. The FMC Intern is a dedicated service support representative with responsibility for big box retail stores, such as…
Added 12 mins ago
C
Hardware Associate
Co-op
Norquay, SK
- Full-time
Receiving merchandise as directed by the Hardware Manager
Added 12 mins ago
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store manager, Saint John, NB
Starbucks
Saint John, NB
- $59,400 to $78,450 CAD / year
Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities.…
Added 27 mins ago
WC
(CAN) Total Loss & Compliance Assistant Manager
Walmart Canada
Saskatoon, SK
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 27 mins ago
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*MUST HAVE VALID SECURITY LICENSE (CAN) Asset Protection Associate
Walmart Canada
Vaughan, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 27 mins ago
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Full Time Pharmacy Assistant
Walmart Canada
Mississauga, ON
- Full-time
- Contract
Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 27 mins ago
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(CAN) Health and Beauty Team Associate
Walmart Canada
Bracebridge, ON
- Full-time
Position Summary...To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer…
Added 27 mins ago
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(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Cowansville, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 27 mins ago
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Food Assistant Manager
Walmart Canada
New Minas, NS
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
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(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Cowansville, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 27 mins ago
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(CAN) Leader de nuit
Walmart Canada
Alma, QC
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 27 mins ago
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Ticketing Administrator
Niagara Parks Commission
Niagara Falls, ON
- Full-time
…caring people who power our organization. From attractions and retail to heritage, culinary, and golf operations, our career paths are as diverse as the lands we…
Added 27 mins ago
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(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Cowansville, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
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Front End Checkout Team Associate
Walmart Canada
Oakville, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
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(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Cowansville, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 27 mins ago
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(CAN) Pharmacy Assistant
Walmart Canada
AB · Edmonton, AB
- Contract
Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 27 mins ago
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Manager, Partnerships & Corporate Accounts (GTA)
Noble First Aid
Toronto, ON
- Full-time
We are seeking a results-driven Manager, Partnerships & Corporate Accounts to drive B2B business development, establish institutional partnerships, and grow corporate training revenue…
Added 27 mins ago
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(CAN) Overnight Assistant Manager
Walmart Canada
Dartmouth, NS
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 27 mins ago
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Pharmacy Assistant
Walmart Canada
Waterloo, ON
- Full-time
Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
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(CAN) Front End Checkout Team Associate
Walmart Canada
Winnipeg, MB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 27 mins ago
Associate Director, Real Estate Banking (Toronto, ON)
Scotiabank
Toronto, ON
…Global Banking & Payments, Private Banking, Commercial and Retail Banking, and Global Banking &…
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Postmaster - Premises provided by Postmaster (Group Office) RVSGA10 (89115875)
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Longworth, BC
…The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As…

OSL Retail Services Inc

Workforce Planning & Labor Specialist

5090 Orbitor Drive, Unit 1, Mississauga, ON, L4W 5B5, Canada

While the starting salary for this role typically begins at $75k - $100k, your final offer will reflect your relevant skills, individual strengths and experience.

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Job details

Pay: While the starting salary for this role typically begins at $75k - $100k, your final offer will reflect your relevant skills, individual strengths and experience.
Apply by: Nov 9, 2027
Experience: 3+ years of workforce management, labor planning, retail operations, scheduling, or workforce analytics experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

Overview

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

About the role:

We are seeking a Workforce Planning & Labor Specialist. Reporting to Labor Planning Manager, our ideal candidate is responsible for workforce planning, labor forecasting, and scheduling optimization across all stores. Leveraging StoreForce as the primary Workforce Management (WFM) and labor analytics platform, this role translates corporate sales targets, foot traffic patterns, launch event surges, and operating budgets into high-precision store labor schedules and payroll baselines. This role partners with retail operations, finance, store leadership and the client to optimize staffing, manage labour costs, ensure compliance, and drive workforce productivity through data-driven scheduling.

Location: Mississauga 5 days a week

What you’re responsible for:

Store Force Administration & Workforce Scheduling (35%)

Serve as the System Administrator and Subject Matter Expert (SME) for StoreForce, managing system configurations, business rules, user roles, store operating hours, and integrations
Generate and publish workforce schedules across all locations, aligned with customer traffic, promotional events, and product launches
Monitor schedule compliance, posting timelines, timecard adjustments and schedule variances.
Maintain workforce master data, including store tiers, skills matrices, activity codes, and statutory holiday rules
Lead StoreForce onboarding and training for store leadership and field teams

Labor Forecasting, Budgeting & Capacity Planning (30%)

Build and maintain store-level labor forecasts, budgets, and staffing models aligned with financial targets and sales objectives
Partner with retail finance and operations to support New Store Openings, and seasonal retail programs
Analyze traffic, conversion rates, transaction volumes, and sales trends to forecast labor requirements
Reconcile planned labor spending against payroll results and identify variances & cost-saving opportunities.

Labor Compliance & Retail Operations Support (20%)

Act as the primary workforce planning liaison, supporting labor reviews, schedule effectiveness, and workforce compliance
Audit timecards, overtime, and scheduling practices to ensure adherence to employment standards.
Coordinate labor allocations for special projects, training programs, inventory counts, and merchandising initiatives
Conduct store audits, identify operational inefficiencies, and recommend workforce optimization strategies

Reporting, Analytics & Continuous Improvement (15%)

Develop and distribute workforce dashboards and reports covering labor cost, productivity, schedule optimization, and overtime metrics
Analyze workforce performance against store sales, conversion, customer experience, and operational KPIs
Provide workforce planning insights and recommendations to leadership teams
Support continuous improvement initiatives, including StoreForce enhancements, automation, and workforce management best practices

Job Requirements:

3+ years of workforce management, labor planning, retail operations, scheduling, or workforce analytics experience.
Post-secondary education in Business Administration, Operations Management, Retail Management, Finance, Data Analytics, or a related field.
Experience administering StoreForce or similar workforce management platforms (Dayforce, UKG/Kronos, Reflexis, Legion).
Advanced Microsoft Excel skills, including reporting, forecasting, pivot tables, and complex data analysis
Strong understanding of retail workforce metrics, including Labor Cost %, Sales per Labor Hour (SPLH), Conversion Rate
Working knowledge of Canadian labor legislation, scheduling practices, overtime rules, and statutory holiday requirements
Experience with SAP, Power BI, Tableau, or other reporting and analytics platforms is considered an asset
Strong attention to detail and reconciliation discipline

Let's Talk Perks:

While the starting salary for this role typically begins at $75k - $100k, your final offer will reflect your relevant skills, individual strengths and experience. Beyond the numbers, we’re proud to offer a holistic package that includes bonus opportunities, room to grow, chances to be recognized, top-tier benefits, and perks that make coming to work something you can look forward to. We’re committed to supporting your success every step of the way.

Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge
Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care
Retirement support: Company-sponsored savings plan to help build your financial future
Top-tier tools: Best-in-class systems and equipment so you can do your best work
OSL Cares: Opportunities to give back through community and charity initiatives
Career growth: Ongoing training, development, and programs to help you advance
Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running - now a Platinum Club member.
Invested in you: Structured employee development programs designed to help you thrive.
Perks & Discounts: Enjoy savings on electronics, fitness memberships, and more through exclusive employee programs.

The Interview Process:

Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
Step 2: The next step is an in-person interview with the hiring Manager.
Step 3: The next step is an in-person interview with the hiring Manager and Director.

If this sounds like you and you are excited to be a member of our team, please apply now.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.

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More about this job

Responsibilities

The Workforce Planning & Labor Specialist is responsible for labor forecasting, scheduling optimization, and managing workforce management systems to ensure operational efficiency. This role partners with retail operations and finance to align staffing levels with sales targets, foot traffic, and budgetary requirements.

Requirements

Candidates must have at least 3 years of experience in workforce management, labor planning, or retail operations, along with a post-secondary degree in a relevant field. Proficiency in workforce management platforms like StoreForce and advanced Microsoft Excel skills are essential for success in this role.

Skills

Workforce management
Labor forecasting
Scheduling optimization
StoreForce
Data analysis
Retail operations
Budgeting
Capacity planning
Labor compliance
Microsoft Excel
Reporting
KPI analysis
Process improvement
Staffing models
Payroll reconciliation

Benefits

Medical insurance
Dental insurance
Vision insurance
Health spending account
Teladoc virtual care
Retirement savings plan
Paid vacation
Flex days
Employee discounts
Training and development programs

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Labor Planning
StoreForce
Retail Operations
Labor Forecasting
Scheduling
Budgeting
Capacity Planning
Data Analytics
Microsoft Excel
Pivot Tables
Labor Cost
Sales per Labor Hour
Conversion Rate
Compliance
Payroll
SAP
Power BI
Tableau
Operational Efficiency
Staffing Models
Retail Management
Finance
Business Administration

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