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Added 11 mins ago
Customer Success Manager - Contract (Procurement)
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ON · Oakville, Ontario
Full-time
Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
Added 11 mins ago
Customer Success Manager (Procurement)
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Full-time
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OSL Retail Services

Business Analytics Manager

Mississauga, ON, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

About The Role

We are currently seeking a Business Insights & Analytics Manager. This role lead’s the evolution of our analytics capabilities in the dynamic retail and direct sales industries. The position is responsible for turning complex business questions and data into actionable insights, strategic recommendations, and measurable business outcomes. The ideal candidate is a strong analytical leader and business partner who can identify the right questions, guide the team in uncovering the “so what” behind the data, and translate insights into clear recommendations for business leaders while advancing advanced analytics and AI adoption.

What you’re responsible for:

Lead the development and execution of an analytics agenda aligned to business priorities and strategic objectives
Ensure the team moves beyond descriptive reporting to identify trends, drivers, opportunities, risks, and actionable insights
Establish standards for high-quality analysis and ensure insights clearly articulate the “so what” and recommended actions
Identify opportunities to apply forecasting, statistical analysis, predictive analytics, segmentation, and machine learning to business problems
Guide the team in selecting appropriate analytical methodologies and translating complex analysis into business recommendations
Partner with senior business leaders to identify strategic questions, opportunities, and problems that can be addressed through data and analytics
Act as a trusted advisor and thought partner, challenging assumptions and bringing forward insights that influence business decisions
Lead the adoption of generative AI, AI-powered analytics, and emerging technologies to improve the speed, quality, and scalability of analytical work
Lead, coach, and develop a team of Business Analytics & Insights Analysts, building strong analytical, business, and communication capabilities
Collaborate with leaders across Marketing, Sales, Operations, Finance, and other functions to understand priorities and identify opportunities for analytics to create value
Provide strategic oversight of dashboards, scorecards, and reporting solutions to ensure they support decisions and do not replace deeper analysis
Coordinate with BI, Data, and Technology teams to ensure analytical solutions are supported by reliable, scalable, and appropriately governed data

To join our team

Bachelor’s degree (or equivalent) in Data Analytics, Data Science, Computer Science, Statistics, Mathematics, Finance, Economics, Business, Management Information Systems, or a related field
7+ years of experience in analytics, business intelligence, data science, or related analytical discipline (retail or data-driven environment preferred)
Strong experience in data analysis, SQL, statistical analysis, forecasting, predictive analytics, and/or advanced analytical techniques
Experience with analytical and visualization technologies such as SQL, Python, Domo, Power BI, Tableau, R, or similar platforms
Familiarity with machine learning, generative AI, and AI-powered analytical tools is an asset
Strong business acumen and strategic thinking, with the ability to translate business priorities into analytical opportunities and influence decisions
Proven people leadership and coaching skills, with experience developing analytical talent and creating a high-performing team environment
Excellent communication, presentation, and stakeholder management skills, with the ability to communicate complex analysis to senior leaders and non-technical audiences
Highly curious and proactive, with the ability to challenge assumptions, navigate ambiguity, and drive analytical initiatives from question through to business impact

The salary for this role is $100K to $110K, with a yearly eligible 10% bonus. Your final compensation will reflect your years of experience and beyond the numbers, we’re proud to offer a holistic package that includes:

Generous time off: Start with 3 weeks of vacation.
Comprehensive benefits package: Includes medical, dental, vision and a health spending account.
Retirement support: Company-sponsored RRSP matching program to help build your financial future.
Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running - now a Platinum Club member.
Invested in you: Structured employee development programs designed to help you thrive.

We’re committed to supporting your success every step of the way. What are the next steps?

The Interview Process

Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.

Step 2: The next step is a virtual or in person interview with the hiring manager.

Step 3: The final step is an in-person interview with the hiring manager and extended team members.

Ready to bring your talent to a team where your impact matters? Apply today - we can’t wait to meet you!

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.

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More about this job

Responsibilities

Lead the analytics agenda and team, turning complex business questions into actionable insights and recommendations that support strategic decisions and measurable outcomes. Partner with senior leaders and cross-functional teams, advance AI and advanced analytics adoption, and oversee reporting solutions and data-supported analytical work.

Requirements

A bachelor’s degree or equivalent in a relevant analytical, technical, financial, or business field and at least seven years of experience in analytics, business intelligence, data science, or a related discipline are required. Candidates should bring strong analytical and technical capabilities, business acumen, people leadership, and the ability to communicate insights and influence senior stakeholders.

Skills

Business Analytics
Data Analysis
SQL
Statistical Analysis
Forecasting
Predictive Analytics
Machine Learning
Generative AI
Python
Data Visualization
Strategic Thinking
People Leadership
Coaching
Communication
Stakeholder Management
Business Intelligence

Benefits

Three Weeks Of Vacation
Medical Benefits
Dental Benefits
Vision Benefits
Health Spending Account
Company-Sponsored RRSP Matching
Employee Development Programs

Visa sponsorship

Not detected in the job text

Keywords

Business Analytics
Business Intelligence
Data Analytics
Data Science
SQL
Python
Domo
Power BI
Tableau
R
Statistical Analysis
Forecasting
Predictive Analytics
Machine Learning
Generative AI
AI-Powered Analytics
Segmentation
Advanced Analytics
Dashboards
Scorecards
Data Governance
Retail
Direct Sales
Strategic Recommendations
Stakeholder Management
People Leadership
Cross-Functional Collaboration

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