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Added 14 mins ago
Manager of Engineering
City of Wetaskiwin
Wetaskiwin, AB
Full-time
…for our Engineering department. As the City's Engineer, the Manager of Engineering is responsible for planning, organizing, directing, controlling, and evaluating the City's engineering…
Added 14 mins ago
Administrative Assistant to Manager - Primary Health Care
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Full-time
Reporting to the Primary Health Care Health Services Manager, the Administrative Assistant provides confidential administrative support, works within an administrative team environment, and…
Added 14 mins ago
Administrative Clerk
Bayshore HealthCare
Toronto, ON · North York, ON
Full-time
…achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from…
Added 14 mins ago
Senior Systems Analyst - Renal Program
Nova Scotia Health Authority
Halifax, NS
Full-time
The Renal Senior System Analyst reports to the Renal Program Manager, Informatics and Reporting, and plays a key role in transforming healthcare data into actionable information that…
Added 29 mins ago
Bilingual Fraud Advisor Advice Centre- EN
RBC
Gatineau, QC
Full-time
…experience, come build a long-term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. Our centers are located in Mississauga, Toronto,…
Added 29 mins ago
Pharmacy Manager
Food Basics
Toronto, ON · Scarborough, ON
Full-time
This is a posting for an existing permanent full-time position.
Added 29 mins ago
Assistant Restaurant Manager - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
$57,750 CAD / year
Full-time
The Assistant Restaurant Manager’s scope of responsibility includes The Pointe Restaurant, On the Rocks Bar, Driftwood Café, Room Service, seasonal venues, the shared spaces of the…
Added 29 mins ago
Spa Manager - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
Full-time
Join our Spa team as a Spa Manager, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel &…
Added 29 mins ago
Assistant Spa Manager - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
Full-time
Join our Spa Team as an Assistant Spa Manager where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and…
Added 29 mins ago
Outreach Worker
Lookout Housing and Health
Campbell River, BC
Full-time
The Outreach Worker reports to the Designated Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of…
Added 29 mins ago
Talent Acquisition Supervisor- EN
IAMGOLD Corporation
Gogama, ON
Full-time
…economy and create lasting benefits for the region. Over 600 full-time jobs and strong partnerships with Mattagami and Flying Post First Nations mean you’ll be part of something bigger -…
Added 29 mins ago
Project Manager - Information and Communications Technology/ Chef de Projet - Technologies de l'information et de la Communication
Canadian Standards Association
Ottawa, ON
$88,260 to $100,000 CAD / year
Full-time
CSA Group has an immediate opportunity for a Project Manager, Information and Communications Technology (ICT) reporting to the Program Manager, Data and Agri-Food.
Added 29 mins ago
Project Manager - Information and Communications Technology/ Chef de Projet - Technologies de l'information et de la Communication
Canadian Standards Association
Toronto, ON
$88,260 to $100,000 CAD / year
Full-time
CSA Group has an immediate opportunity for a Project Manager, Information and Communications Technology (ICT) reporting to the Program Manager, Data and Agri-Food.
Added 29 mins ago
Project Manager - Information and Communications Technology/ Chef de Projet - Technologies de l'information et de la Communication
Canadian Standards Association
Montreal, QC
$88,260 to $100,000 CAD / year
Full-time
CSA Group has an immediate opportunity for a Project Manager, Information and Communications Technology (ICT) reporting to the Program Manager, Data and Agri-Food.
Added 29 mins ago
Project Manager - Information and Communications Technology/ Chef de Projet - Technologies de l'information et de la Communication
Canadian Standards Association
Calgary, AB
$88,260 to $100,000 CAD / year
Full-time
CSA Group has an immediate opportunity for a Project Manager, Information and Communications Technology (ICT) reporting to the Program Manager, Data and Agri-Food.
Added 45 mins ago
Bakery Clerk-Northlands Food Store
Co-op
Medicine Hat, AB
Part-time
Reporting to the Baker Manager, the Bakery Clerk is responsible for providing excellent service to bakery customers, bagging buns and bread, slicing bread, and performing good housekeeping…
Added 45 mins ago
Food Clerk- 13th Avenue Food Store
Co-op
Medicine Hat, AB
Full-time
Reporting to the Grocery Manager, the Food Clerk plays an important role in delivering excellent customer service and ensuring a clean, organized, and well-stocked store environment. This…
Added 59 mins ago
Food & Beverage Manager
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
Full-time
The Food & Beverage Manager supports the Hotel Manager in the day to day operation of the lodge, with primary responsibility for the Food & Beverage program including front of house service…
Added 59 mins ago
Driver, Revelstoke (Winter 2026/27)
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
Full-time
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized…
Added 59 mins ago
Coordinator, Guest Logistics
CMH Heli-Skiing & Summer Adventures
AB · Alberta, Canada
Full-time
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized…
Added 59 mins ago
Guest Experience Representative, Kelowna (Winter 2026/27)
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BC · British Columbia, Canada
Part-time
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Added 59 mins ago
Transfer Coordinator, Kelowna (Winter 2026/27)
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BC · British Columbia, Canada
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Added 59 mins ago
Administrateur d'Immeubles
Centurion Associates Inc
Terrebonne, QC
Full-time
…précis des communications dans le S: Drive. Assister le Property Manager dans la préparation des travaux et des bons de commande en y joignant les devis reçus des prestataires de services,…
Added 59 mins ago
Bilingual Fraud Advisor Advice Centre- EN
RBC
Montreal, QC
Full-time
…experience, come build a long-term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. Our centers are located in Mississauga, Toronto,…
Added 59 mins ago
Branch Operations Assistant
RBC Dominion Securities
Vaughan, ON
Full-time
RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm and is backed by Canada’s leading financial institution. We take pride in hiring and nurturing…

OSL Retail Services

Quality Control Senior Specialist

Mississauga, ON, Canada

Pay: The salary range for this role is $65K to $75K.
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

About The Role

We are currently seeking a Senior Quality Control Specialist. This is a full-time, in-office role 5 days per week. This position requires strong technical product knowledge and business system/process management skills to support quality control (QC) operations in the Canadian market, as well as various business systems and application support for customer service operations. The ideal candidate is detail-oriented, collaborative, and experienced in both product QC and IT/system support.

What you’re responsible for:

Follow up on product quality issues and escalations from end-customers, COMPANY departments (Service, Sales, Logistics, etc.), and other channels
Identify field quality issues/inquiries and report findings to the QC Manager, Company HQ, and factory for resolution
Prepare weekly QC reports including service (QC) KPIs and operation status reports for key COMPANY stakeholders
Coordinate onsite warehouse QC operations such as rework, new product inspection (CET), returned product inspection, and product scrap
Manage data recording, keeping, and reporting from product rework, inspection, and scrap results
Validate monthly QC expense invoices received from registered vendors
Manage service (QC) expense claims (e.g., rework) and submit them to Suwon/Factory under COMPANY finance guidelines
Provide day-to-day service business system/application support on user demands and inquiries, responding with timely resolutions
Act as system admin for maintenance, enhancement, and error reporting on service business systems/applications
Submit requests/escalations to regional/Suwon support groups for data or system changes as required
Serve as SME supporting user training and testing in development/production environments
Support implementation of SEC global security/compliance requirements on service-operated systems

To join our team

Bachelor’s Degree or equivalent work experience preferred
Minimum 3 years of experience in product quality control management
Minimum 3 years of experience in IT support, IT coordination, or a similar role
Experience coordinating onsite quality control operations with multiple sites/groups
Experience with continuous improvement in business system/process implementation
Experience working with CRM platforms such as SAP CRM or similar systems
Experience in the consumer electronics industry is an asset
Strong knowledge of product quality control operations (rework, inspection, scrap)
Technical troubleshooting, diagnosing, and problem-solving abilities across various IT platforms
Familiarity with basic networking, security standards, APIs, and system integrations
Fluent Korean/English language skills are an asset
Valid driver’s license required (frequent visits to warehouse in Halton Hills, Ontario)

The salary range for this role is $65K to $75K. Your final compensation will reflect your years of experience and beyond the numbers, we’re proud to offer a holistic package that includes:

Generous time off: Start with 3 weeks of vacation.
Comprehensive benefits package: Includes medical, dental, vision and a health spending account.
Retirement support: Company-sponsored RRSP matching program to help build your financial future.
Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running - now a Platinum Club member.
Invested in you: Structured employee development programs designed to help you thrive.

We’re committed to supporting your success every step of the way. What are the next steps?

The Interview Process

Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.

Step 2: The next step is a virtual or in person interview with the hiring manager.

Step 3: The final step is an in-person interview with the hiring manager and extended team members.

Ready to bring your talent to a team where your impact matters? Apply today - we can’t wait to meet you!

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.

Apply About employer

More about this job

Responsibilities

Investigate and escalate product quality issues, coordinate warehouse inspections, rework and scrap operations, and report quality KPIs and operating results. Provide day-to-day support and administration for service business systems, coordinate system changes and testing, and help implement security and compliance requirements.

Requirements

A bachelor’s degree or equivalent work experience is preferred, along with at least three years of experience in product quality control and three years in IT support or coordination. Candidates should have experience coordinating quality operations, improving business systems and processes, supporting CRM platforms, and troubleshooting IT systems; consumer electronics experience and Korean-English fluency are assets, and a valid driver’s license is required.

Skills

Product Quality Control
Quality Issue Investigation
Quality Reporting
Warehouse Quality Control Operations
Product Inspection
Rework And Scrap Management
Expense Invoice Validation
IT Support
Technical Troubleshooting
CRM Platforms
SAP CRM
Continuous Improvement
User Training And Testing
Networking And Security
System Integrations And APIs

Benefits

Three Weeks Of Vacation
Medical Insurance
Dental Insurance
Vision Insurance
Health Spending Account
Company-Sponsored RRSP Matching
Employee Development Programs

Visa sponsorship

Not detected in the job text

Keywords

Product Quality Control
Quality Assurance
Quality KPIs
Product Rework
Product Inspection
Product Scrap
Warehouse Operations
Consumer Electronics
IT Support
Business Systems
Application Support
System Administration
SAP CRM
CRM Platforms
Continuous Improvement
Process Implementation
Technical Troubleshooting
Networking
Security Standards
APIs
System Integrations
User Training
System Testing
Security Compliance
Expense Claims
Invoice Validation
Customer Service Operations

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