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Added 7 mins ago
LI
Systems Testing/QA Specialist
Lotus IT Solutions
Toronto, ON
- Contract
The Ministry of Public and Business Service Delivery and Procurement is seeking a Senior Systems Testing/QA Specialist to join the Enterprise Financial Services Division on a full-time…
Added 7 mins ago
LI
Solutions Designer
Lotus IT Solutions
Toronto, ON
- Contract
The Ministry of Public and Business Service Delivery and Procurement is seeking a Senior Solutions Designer to join the Enterprise Financial Services Division on a full-time onsite…
Added 2 hours ago
OH
Senior Business Partner, Health Workforce Capacity
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
The Senior Business Partner (SBP), Health Workforce Capacity is a strategic role with the opportunity to influence workforce planning and transformation across Ontario’s health system. The…
Added 2 hours ago
T
Data & AI Alliance Executive
Toast
Toronto, ON
- $130,000 to $165,000 USD / year
- Full-time
Use CRM systems and analytics tools to track pipeline metrics, forecast revenue, and report progress to senior leadership
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NN
Marketing Manager B2B
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Montreal, QC
- Full-time
Partner with CRM, Customer Service and Sales on customer lifecycle plans to strengthen relationships, reduce churn and increase AOS.
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Director, Google Gemini Enterprise, Data & AI
Toast
Toronto, ON
- $147,000 to $192,000 USD / year
- Full-time
Act as a trusted advisor to senior client stakeholders, including CIOs, CTOs, CDOs, and CFOs, guiding their AI transformation agendas
Added 2 hours ago
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Proposal Lead
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AB · Edmonton, AB
- Full-time
Added 2 hours ago
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Montreal, QC
- Full-time
Report regularly to senior management and others on the status of activity and planning.
Added 2 hours ago
UI
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Newmarket, ON
- Full-time
Maintain accurate and up-to-date prospect, lead, contact, and sales activity information within the corporate CRM.
Added 3 hours ago
AC
IT Infrastructure Project Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
Develop and deliver progress reports and presentations to various audiences, including project teams, sponsors, senior leadership and key stakeholders
Added 3 hours ago
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Proposal Lead
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Remote, Canada
- Full-time
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Added 3 hours ago
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Senior Demand Generation Manager
Trulioo
Remote, Canada
- Full-time
- Remote
Reporting to the Head of Marketing, the Senior Demand Generation Manager is responsible for owning net new pipeline for mid-market and enterprise accounts, with a real account-based motion…
Added 3 hours ago
SM
Manager Granting
St. Michael's Hospital
Toronto, ON
- Full-time
The Manager, Granting is a senior individual contributor role responsible for translating SMPF ’s granting strategy into operational action through portfolio management, hospital…
Added 3 hours ago
S
CTTO - Project Manager
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Mississauga, ON
- Full-time
Effectively communicate and engage with all stakeholders, focusing on the senior sponsor, to drive project engagement and ensure delivery is in alignment with business goals.
Added 3 hours ago
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Sales Development Representative (SDR) - SaaS Outbound
YuJa
Toronto, ON · North York, ON
- $60,000 to $70,000 CAD / year
- Full-time
Use Salesforce CRM to maintain accurate account details and contact information
Added 3 hours ago
TU
Business Development Manager
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Prince George, BC
- Full-time
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Added 4 hours ago
Marketing Manager B2B
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Partner with CRM, Customer Service and Sales on customer lifecycle plans to strengthen relationships, reduce churn and increase AOS.
Added 4 hours ago
IS
Business Systems Support Specialist
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Burnaby, BC
- $58,000 to $67,000 CAD / year
- Full-time
We are NOT looking for a senior IT engineer or someone focused exclusively on technical troubleshooting. We are looking for a resourceful, approachable, and independent professional who…
Added 4 hours ago
S
Regional Sales Director
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Toronto, ON · Canada - Toronto
- Full-time
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Senior Director - Customer Analytics, Data & AI
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Markham, ON
- Full-time
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Added 4 hours ago
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Sales Director - Western Region
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- Full-time
Client Leadership and Retention. Be the senior point of contact for key regional clients. You'll engage directly to gather feedback, deepen relationships and reinforce JPC's value, and…
Added 4 hours ago
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Marketing Technology Lead Developer
O2E Brands
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Background: Profile of a Staff Engineer or Senior Full-Stack Web Developer with 5-8+ years of web development experience and a proven track record of supporting marketing initiatives in a…
Added 5 hours ago
PH
Salesforce Administrator
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Calgary, AB
- Full-time
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Added 5 hours ago
Bilingual Senior Specialist, Software Engineering (Environment Management - DEVOPS)
CMHC - SCHL
Ottawa, ON · Montreal, QC
Join the Platform Engineering team, in the Senior Specialist, Software Engineering & Environment Management position, where we’re modernizing how CMHC builds and operates software…
Added 5 hours ago
P
Senior Marketing Manager
PwC
Toronto, ON
- Full-time
As a Senior Marketing Manager, you will lead the development and delivery of integrated B2B marketing strategies that advance PwC Canada’s business priorities. You will partner with senior…

OSL Retail Services

Senior Quality Control Specialist

Mississauga, ON, Canada

$65,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $65,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

About The Role:

We are currently seeking a Senior Quality Control Specialist. This is a full-time, in-office role 5 days per week. This position requires strong technical product knowledge and business system/process management skills to support quality control (QC) operations in the Canadian market, as well as various business systems and application support for customer service operations. The ideal candidate is detail-oriented, collaborative, and experienced in both product QC and IT/system support.

What you’re responsible for:

Follow up on product quality issues and escalations from end-customers, COMPANY departments (Service, Sales, Logistics, etc.), and other channels
Identify field quality issues/inquiries and report findings to the QC Manager, Company HQ, and factory for resolution
Prepare weekly QC reports including service (QC) KPIs and operation status reports for key COMPANY stakeholders
Coordinate onsite warehouse QC operations such as rework, new product inspection (CET), returned product inspection, and product scrap
Manage data recording, keeping, and reporting from product rework, inspection, and scrap results
Validate monthly QC expense invoices received from registered vendors
Manage service (QC) expense claims (e.g., rework) and submit them to Suwon/Factory under COMPANY finance guidelines
Provide day-to-day service business system/application support on user demands and inquiries, responding with timely resolutions
Act as system admin for maintenance, enhancement, and error reporting on service business systems/applications
Submit requests/escalations to regional/Suwon support groups for data or system changes as required
Serve as SME supporting user training and testing in development/production environments
Support implementation of SEC global security/compliance requirements on service-operated systems

To join our team:

Bachelor’s Degree or equivalent work experience preferred
Minimum 3 years of experience in product quality control management
Minimum 3 years of experience in IT support, IT coordination, or a similar role
Experience coordinating onsite quality control operations with multiple sites/groups
Experience with continuous improvement in business system/process implementation
Experience working with CRM platforms such as SAP CRM or similar systems
Experience in the consumer electronics industry is an asset
Strong knowledge of product quality control operations (rework, inspection, scrap)
Technical troubleshooting, diagnosing, and problem-solving abilities across various IT platforms
Familiarity with basic networking, security standards, APIs, and system integrations
Fluent Korean/English language skills are an asset
Valid driver’s license required (frequent visits to warehouse in Halton Hills, Ontario)

The salary range for this role is $65K to $75K. Your final compensation will reflect your years of experience and beyond the numbers, we’re proud to offer a holistic package that includes:

Generous time off: Start with 3 weeks of vacation.
Comprehensive benefits package: Includes medical, dental, vision and a health spending account.
Retirement support: Company-sponsored RRSP matching program to help build your financial future.
Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running - now a Platinum Club member.
Invested in you: Structured employee development programs designed to help you thrive.

We’re committed to supporting your success every step of the way. What are the next steps?

The Interview Process:

Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.

Step 2: The next step is a virtual or in person interview with the hiring manager.

Step 3: The final step is an in-person interview with the hiring manager and extended team members.

Ready to bring your talent to a team where your impact matters? Apply today - we can’t wait to meet you!

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.

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More about this job

Responsibilities

Investigate and escalate product quality issues, coordinate warehouse inspections, rework and scrap operations, and manage related records, reports, invoices, and expense claims. Provide day-to-day support and administration for service business systems, coordinate system changes and testing, train users, and support security and compliance requirements.

Requirements

A bachelor’s degree or equivalent work experience is preferred, along with at least three years of experience in product quality control and three years in IT support or coordination. Candidates should have experience coordinating quality operations, supporting CRM and business systems, troubleshooting technical issues, and familiarity with networking, security, APIs, and integrations; consumer electronics experience and Korean-English fluency are assets, and a valid driver’s license is required.

Skills

Product Quality Control
IT Support
Business Systems Support
Quality Issue Investigation
Quality Reporting
Warehouse Quality Control Coordination
Data Management
Invoice Validation
Expense Claims Management
System Administration
Technical Troubleshooting
Continuous Improvement
CRM Platforms
Networking
Security Standards
System Integrations

Benefits

Three Weeks Of Vacation
Medical Benefits
Dental Benefits
Vision Benefits
Health Spending Account
Company-Sponsored RRSP Matching
Employee Development Programs

Visa sponsorship

Not detected in the job text

Keywords

Product Quality Control
Quality Control Operations
Product Rework
Product Inspection
Product Scrap
Consumer Electronics
Quality Control KPIs
Quality Reporting
Warehouse Operations
Service Operations
IT Support
Business Systems
Application Support
System Administration
CRM
SAP CRM
Technical Troubleshooting
Continuous Improvement
Networking
Security Standards
APIs
System Integrations
User Training
System Testing
Security Compliance
Expense Claims
Invoice Validation
Korean
English

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