Conflicts & Business Intake Analyst

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to begin a career or carve out a new path.

The Conflicts & Business Intake Analyst provides an efficient and seamless business intake process for opening new matters. Responsible for conducting business research and analyzing database information to identify potential conflicts of interest and support legal professionals in evaluating new business opportunities while protecting client interests and maintaining the Firm’s ability to represent clients impartially. Responsible for the Firm’s new business intake, including matter openings, client matter amendments and conducting conflict of interest searches for the Toronto, Ottawa, Montreal, Calgary, Vancouver and New York offices.

This job posting is for an existing vacancy.

Major Responsibilities

• Execute conflict of interest and business research searches using multiple databases.
• Analyze, review, and summarize search results to prepare accurate conflict reports for legal professionals.
• Open new client matters and ensure compliance with firm policies, regulatory requirements, and law society obligations.
• Review and validate matter opening requests, amendments, and related documentation to ensure accuracy and completeness.
• Maintain data integrity by analyzing, updating, and resolving issues within client and matter management systems.
• Provide quality control by verifying information, correcting errors, and ensuring compliance with established procedures.
• Support users by troubleshooting system issues, monitoring workflow requests, and resolving processing irregularities.
• Maintain and update client management databases, ensuring accurate and current records.
• Follow firm policies and procedures related to conflicts management, matter intake, and compliance activities.
• Participate in process improvements, system enhancements, testing of new tools, and other administrative duties as required.

Position Requirements

Education and Experience

A university degree or college diploma (preferably in information management, library science & technology or information science), plus a minimum of three years' experience in a legal environment or professional services firm. An equivalent combination of education, training, and experience may be considered.

Knowledge and Skills

• Advanced research, investigation, analytical, and problem-solving skills with strong judgment and strategic thinking.
• Experience searching databases and analyzing, interpreting, and validating data.
• Strong attention to detail, accuracy, quality, and continuous improvement mindset.
• Ability to work independently, prioritize effectively, and escalate issues when appropriate.
• Excellent time management and organizational skills in fast-paced, deadline-driven environments.
• Strong verbal and written communication skills, including report writing and presentations.
• Proven collaboration, negotiation, and relationship-building skills with diverse stakeholders.
• Strong technical proficiency, including MS Office, Intapp Risk & Compliance Suite, accounting software, database applications, business intake systems and troubleshooting.
• Educate and provide guidance to Firm members regarding the policies and procedures of business intake and conflict management.
• Maintain professionalism and confidentiality of Firm and client information.

We are currently working in a hybrid work arrangement, which includes the requirement to work a minimum of one-day onsite per week.

The hours of work for this role are Monday to Friday, 9:00 a.m. to 5:00 p.m. EST (Toronto). Participation in a weekend on-call rotation is required. The rotation occurs approximately every eight weeks and involves being on call on Saturday and Sunday from 9:00 a.m. to 6:00 p.m.

Compensation

The range of expected compensation for this position is $62,000 - $72,000 annually. Compensation offered will be based on a variety of factors including job-related knowledge, education, skills and experience.

Accessibility and Accommodation

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

Please note that we use artificial intelligence to screen, assess or select applicants for the position.