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Ossiano Capital

Superviseur(e), services à la clientèle et opérations / Client Services and Operations Supervisor

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English · French
Posted: Nov 9, 2026

Original job description

English section of this bilingual listing.

Ossiano is a senior trade finance partner with over four decades of direct participation in global trade. We operate across more than 50 countries, working alongside exporters, importers, manufacturers, and large buyers.

We provide supply chain financing solutions, with a focus on Trade Payables Financing and Supplier Financing, enabling suppliers to receive faster payments while buyers retain extended payment terms. The result is improved working capital, stronger free cash flow generation, and greater liquidity for every participant in the chain.

The Opportunity

Every financing we arrange depends on the work that happens after the deal is agreed: documents prepared and approved, orders tracked, and clients kept informed.

As Client Services and Operations Supervisor, you will lead the team responsible for this work. You will oversee daily priorities and team performance, develop and implement procedures, approve documentation, and coordinate with Legal, Finance, and Sales to ensure clients receive consistent, high-quality service.

This position is based in Montreal, Canada, and reports to the Director of Operations.

Key Responsibilities

Plan and oversee the team's daily activities, and allocate client accounts across the team, reviewing the balance regularly.
Review and approve documents prepared by each team member before they reach clients or counterparties.
Monitor client service quality, assess the team's performance, and provide clear, regular feedback.
Manage incoming orders and client flow to ensure every client receives prompt, accurate service.
Help develop and implement policies and procedures; train the team on them and monitor compliance.
Investigate and resolve client complaints, and step in on client service work where needed.
Work closely with Legal, Finance, and Sales to keep transactions moving smoothly between departments.
Provide reports and information to management and the Sales team.
Maintain complete documentation of the department's activities.
Contribute to hiring decisions and performance management for the Client Services team.

Key Qualifications

At least five years of client service experience.
Experience in international commerce.
Basic knowledge of corporate finance.
Sound knowledge of standard office practices and procedures.
Strong computer skills, with intermediate to advanced Microsoft Office proficiency.
Fluent in English and Spanish. Portuguese is considered an asset.

Key Competencies

Highly organized, with a disciplined approach to processes and attention to detail.
Clear communicator with strong interpersonal skills.
Able to lead, coach, and hold a team to a consistent standard.
Comfortable working across Legal, Finance, and Sales.

What We Offer

The opportunity to be part of an established international trade finance company.
Exposure to global markets and collaboration with international clients and business partners.
A dynamic and collaborative work environment.
Professional development, coaching, and opportunities for career growth.

If you thrive in a fast-paced, international environment and meet the above criteria, we’d love to hear from you!

Please send your CV and cover letter to careers@ossianocapital.com by November 30, 2026.

Read the full bilingual original

Superviseur(e), services à la clientèle et opérations

Joignez-vous à notre équipe chez Ossiano!

Ossiano est un partenaire chevronné en financement du commerce international, fort de plus de quatre décennies d’expérience directe dans le commerce mondial. Nous exerçons nos activités dans plus de 50 pays, en collaboration avec des exportateurs, des importateurs, des fabricants et de grands acheteurs.

Nous proposons des solutions de financement de la chaîne d’approvisionnement, axées sur le financement des comptes fournisseurs (Trade Payables Financing) et le financement des fournisseurs (Supplier Financing). Ces solutions permettent aux fournisseurs de recevoir leurs paiements plus rapidement, tandis que les acheteurs conservent des délais de paiement prolongés. Il en résulte une amélioration du fonds de roulement, une meilleure génération de flux de trésorerie disponibles et une plus grande liquidité pour chaque participant à la chaîne.

Le poste

Chaque financement que nous organisons repose sur le travail effectué après la conclusion de l’entente : les documents doivent être préparés et approuvés, les commandes doivent faire l’objet d’un suivi et les clients doivent être tenus informés.

À titre de Superviseur(e), services à la clientèle et opérations, vous dirigerez l’équipe responsable de ces activités. Vous superviserez les priorités quotidiennes et le rendement de l’équipe, élaborerez et mettrez en œuvre des procédures, approuverez la documentation et assurerez la coordination avec les services juridiques, des finances et des ventes afin de garantir aux clients un service uniforme et de grande qualité.

Ce poste est basé à Montréal, au Canada, et relève du Directeur des opérations.

Principales responsabilités

Planifier et superviser les activités quotidiennes de l’équipe, répartir les comptes clients entre les membres de l’équipe et réévaluer régulièrement l’équilibre de cette répartition.
Examiner et approuver les documents préparés par chaque membre de l’équipe avant qu’ils soient transmis aux clients ou aux contreparties.
Surveiller la qualité du service à la clientèle, évaluer le rendement de l’équipe et fournir une rétroaction claire et régulière.
Gérer les commandes entrantes et le flux des demandes des clients afin de garantir à chacun un service rapide et précis.
Participer à l’élaboration et à la mise en œuvre des politiques et des procédures, former l’équipe à leur application et en surveiller le respect.
Examiner et résoudre les plaintes des clients et intervenir dans les activités liées au service à la clientèle lorsque nécessaire.
Travailler en étroite collaboration avec les services juridiques, des finances et des ventes afin d’assurer le bon déroulement des transactions entre les différents services.
Fournir des rapports et des renseignements à la direction et à l’équipe des ventes.
Assurer la tenue d’une documentation complète des activités du département.
Participer aux décisions d’embauche et à la gestion du rendement des membres de l’équipe du service à la clientèle.

Principales qualifications

Au moins cinq ans d’expérience en service à la clientèle.
Expérience dans le commerce international.
Connaissances de base en finance d’entreprise.
Bonne connaissance des pratiques et procédures administratives courantes.
Excellentes compétences informatiques, avec une maîtrise intermédiaire à avancée de Microsoft Office.
Maîtrise de l’anglais et de l’espagnol. La connaissance du portugais constitue un atout.

Principales compétences

Excellent sens de l’organisation, avec une approche rigoureuse des processus et souci du détail.
Excellentes aptitudes en communication et solides compétences interpersonnelles.
Capacité à diriger, à encadrer et à maintenir des standards de travail uniformes au sein d’une équipe.
Aisance à travailler en collaboration avec les services juridiques, des finances et des ventes.

Ce que nous offrons

L’occasion de faire partie d’une entreprise établie dans le domaine du financement du commerce international.
Une exposition aux marchés mondiaux et une collaboration avec des clients et des partenaires d’affaires internationaux.
Un environnement de travail dynamique et collaboratif.
Perfectionnement professionnel, accompagnement et possibilités d’avancement professionnel.

Si vous aimez évoluer dans un environnement international où les activités se déroulent à un rythme soutenu et que vous répondez aux critères mentionnés ci-dessus, nous aimerions recevoir votre candidature !

Veuillez transmettre votre CV et votre lettre de présentation à careers@ossianocapital.com au plus tard le 30 novembre 2026.

_______________________________________________________________________________________________

Client Services and Operations Supervisor

Join Our Team at Ossiano!

The Opportunity

Every financing we arrange depends on the work that happens after the deal is agreed: documents prepared and approved, orders tracked, and clients kept informed.

This position is based in Montreal, Canada, and reports to the Director of Operations.

Key Responsibilities

Plan and oversee the team's daily activities, and allocate client accounts across the team, reviewing the balance regularly.
Review and approve documents prepared by each team member before they reach clients or counterparties.
Monitor client service quality, assess the team's performance, and provide clear, regular feedback.
Manage incoming orders and client flow to ensure every client receives prompt, accurate service.
Help develop and implement policies and procedures; train the team on them and monitor compliance.
Investigate and resolve client complaints, and step in on client service work where needed.
Work closely with Legal, Finance, and Sales to keep transactions moving smoothly between departments.
Provide reports and information to management and the Sales team.
Maintain complete documentation of the department's activities.
Contribute to hiring decisions and performance management for the Client Services team.

Key Qualifications

At least five years of client service experience.
Experience in international commerce.
Basic knowledge of corporate finance.
Sound knowledge of standard office practices and procedures.
Strong computer skills, with intermediate to advanced Microsoft Office proficiency.
Fluent in English and Spanish. Portuguese is considered an asset.

Key Competencies

Highly organized, with a disciplined approach to processes and attention to detail.
Clear communicator with strong interpersonal skills.
Able to lead, coach, and hold a team to a consistent standard.
Comfortable working across Legal, Finance, and Sales.

What We Offer

The opportunity to be part of an established international trade finance company.
Exposure to global markets and collaboration with international clients and business partners.
A dynamic and collaborative work environment.
Professional development, coaching, and opportunities for career growth.

If you thrive in a fast-paced, international environment and meet the above criteria, we’d love to hear from you!

Please send your CV and cover letter to careers@ossianocapital.com by November 30, 2026.

Apply About employer

More about this job

Responsibilities

Lead the Client Services team by managing daily priorities, allocating client accounts, reviewing documentation, monitoring service quality, and coaching team members. Develop and implement procedures, resolve client complaints, coordinate with Legal, Finance, and Sales, provide reports, and contribute to hiring and performance management.

Requirements

Candidates must have at least five years of client service experience, experience in international commerce, basic corporate finance knowledge, and familiarity with standard administrative practices. Strong Microsoft Office skills and fluency in English and Spanish are required; Portuguese is an asset.

Skills

Client Service
Team Leadership
Team Coaching
Operations Management
Document Review and Approval
Client Account Allocation
Complaint Resolution
Policy and Procedure Development
Performance Management
Cross-Functional Collaboration
International Trade
Corporate Finance
Microsoft Office
English Fluency
Spanish Fluency
Attention to Detail

Benefits

Professional Development
Coaching
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

International Trade Finance
Supply Chain Financing
Trade Payables Financing
Supplier Financing
Working Capital
Free Cash Flow
Corporate Finance
Client Services
Operations
Client Account Management
Order Management
Documentation
Policies and Procedures
Service Quality
Complaint Resolution
Team Leadership
Coaching
Performance Management
Hiring
Microsoft Office
English
Spanish
Portuguese
Legal
Finance
Sales
International Commerce

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