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OTG

Manager

Mississauga, ON, Canada

Compensation: $55,000-$60,000

Apply About employer

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Job details

Pay: Compensation: $55,000-$60,000
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Title: Manager

Location: YYZ Airport

Compensation:  $55,000-$60,000

Reports to: Senior Management

Who We Are

On the Go has elevated the dining and retail experience for travelers by bringing together world class hospitality, award-winning dining concepts, and forward thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences - made possible every day by our incredible Crewmembers. At On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine. class hospitality, award winning dining concepts, and forward thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences - made possible every day by our incredible Crewmembers.

How We Do Business

How we work is just as meaningful as what we accomplish. Our Values - Care, Continuous Improvement, Quality, and Teamwork - guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.

Why This Job Is a Big Deal!

An OTG Manager powers day to day operations and drives operational excellence with every shift! They lead our amazing crew, ensuring service is sharp, high energy, and exceptional. They keep guests happy, budgets tight, and safety and quality standards sky high.

In This Role, You Will:

Lead daily operations across OTG’s diverse concepts - from retail to QSR to full service - keeping every location running smoothly and efficiently.

Elevate every bite and sip by ensuring all food & beverage products meet OTG’s quality and presentation standards.

Own scheduling and staffing, making sure every shift is fully supported and service stays top tier.

Drive an amazing onboarding experience, delivering strong training plans that set new Crewmembers up for success.

Create a positive, uplifting workplace where Crewmembers feel supported, respected, and motivated.

Champion safety, ensuring a hazard free environment and full compliance with OTG policies, workplace laws, and safety standards.

Take action on Coyle + NSF audits, leading corrective measures with urgency and accountability.

Know and communicate OTG policies clearly, using the Crewmember Handbook and CBA to ensure consistency and understanding across the team.

Qualifications/Criteria:

A hospitality degree is preferred.

3–5 years in management, full service restaurants or retail (bonus points for multiunit magic!).

Stellar communication skills that keep teams aligned and guests impressed.

You’re fluent in Microsoft Suite - and it shows

Flexibility is your middle name-early mornings, nights, weekends, holidays, even wild weather days… you’re ready.weather days… you’re ready

assisted tools to support candidate evaluation; you will receive required notices and retain all rights under applicable state and local laws, and all hiring decisions are made by human reviewers

Equal Opportunity Employer

We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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More about this job

Responsibilities

The manager oversees daily operations across diverse retail and dining concepts to ensure high-quality service and operational efficiency. They are responsible for staff scheduling, training, and maintaining strict safety and quality standards.

Requirements

Candidates should have 3–5 years of management experience in full-service restaurants or retail, with a hospitality degree preferred. Proficiency in Microsoft Suite and the flexibility to work varied shifts, including weekends and holidays, are required.

Skills

Operational management
Team leadership
Staff scheduling
Hospitality management
Customer service
Quality assurance
Safety compliance
Communication
Microsoft Suite
Training and onboarding
Budget management
Retail management
Food and beverage operations

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Retail
QSR
Operations management
Staffing
Onboarding
Safety standards
Coyle audits
NSF audits
Crewmember Handbook
CBA
Microsoft Suite
Multiunit management
Customer experience
Operational excellence

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