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Added 1 min ago
Job ID #32265: Manager, IT Operations
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Full-time
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Otis Elevator Co.

Sr Manager, Modernization Ops - Canada

Toronto, ON, Canada

Pay: The salary range for this role is $135,000 - $183,000.
Job type: Full-time
Apply by: Oct 30, 2026
Experience: 5+ years elevator industry experience required
Posting language: English
Posted: Sep 30, 2026

Apply About employer

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Original job description

Date Posted:

2026-09-18

Country:

Canada

Location:

LOC13042 16 Trinity Square,Toronto,Ontario,M5G 1B1,Canada

Position Summary

Otis Elevator Company is seeking a highly motivated Regional Field Operations Manager (RFOM), Modernization to provide leadership, operational direction, and strategic oversight for Modernization field operations across Canada.

The RFOM is responsible for driving safety, execution excellence, financial performance, customer satisfaction, talent development, and operational standardization across all Canadian provinces. This leader partners closely with Operating Area leadership, sales, project management, field operations, engineering, and finance teams to ensure consistent execution and profitable growth.

The RFOM serves as the senior Modernization operations leader for Canada and is accountable for delivering operational results while building a culture of accountability, continuous improvement, and leadership development.

Your Leadership Impact

Provide leadership, training, and technical direction to Modernization employees and field operations staff, including support for large bids
Analyze office‑level financial results, identify variances and drivers, report and support findings with corrective actions
Monitor field tests as well as first inspection and data reports
Collaborate with field teams to diagnose and resolve equipment issues and critical customer concerns, ensuring operational continuity and customer satisfaction
Analyze complaint trends and implement solutions to address systemic issues and enforce adherence to estimated schedules
Champion operational excellence through process accountability across the Modernization field Operations team within the Operating Area
Develop and communicate recommendations for product designs and performance requirements
Responsible for the quality of all modernizations in the Operating Area

Qualifications:

High school diploma or equivalent required; bachelor’s degree preferred
5+ years elevator industry experience required
Management experience required
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

Travel: 50% travel required

The salary range for this role is $135,000 - $183,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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More about this job

Responsibilities

Lead and oversee modernization field operations across Canada, driving safety, execution quality, financial performance, customer satisfaction, and employee development. Analyze operational and financial results, resolve equipment and customer issues, improve processes, and ensure modernization work meets quality and schedule expectations.

Requirements

Requires a high school diploma or equivalent, with a bachelor's degree preferred, at least five years of elevator industry experience, and management experience. Candidates should have strong leadership, communication, organizational, and time-management skills, be comfortable using Microsoft-based software in a technical environment, and be able to travel 50%.

Skills

Leadership
Modernization Operations
Field Operations
Financial Analysis
Safety Management
Operational Excellence
Customer Satisfaction
Talent Development
Project Management
Technical Troubleshooting
Quality Management
Process Improvement
Written Communication
Verbal Communication
Time Management
Microsoft-Based Software

Visa sponsorship

Not detected in the job text

Keywords

Elevator Industry
Modernization
Field Operations
Regional Field Operations
Operational Leadership
Safety
Execution Excellence
Financial Performance
Customer Satisfaction
Talent Development
Operational Standardization
Financial Analysis
Variance Analysis
Field Testing
First Inspection
Equipment Troubleshooting
Complaint Management
Schedule Adherence
Process Accountability
Continuous Improvement
Product Design
Performance Requirements
Quality Management
Microsoft-Based Software
Project Management
Travel

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