OSC Operations Manager (Toronto)

ABOUT THE OSC

With more than 65 years of history, OSC has built a strong reputation as a trusted organization and valued community partner dedicated to advancing road safety. As a not-for-profit organization, we deliver best-in-class road safety services, education, training, and awareness, helping guide communities toward safer roads, no matter how they travel.

Our work is driven by passionate people, strong community partnerships, and a great culture that values collaboration, purpose, and making a meaningful difference. As a growing organization, OSC is building on its strong foundation while continuing to expand its impact and create new opportunities for the future. We are looking for leaders who are excited to be part of this growth - to contribute to our culture, champion our purpose, and help shape what’s next for OSC.

 COMPETENCIES

• Leadership
• Adaptability
• Communication
• Decision Making
• Problem Solving
• Strategic Thinking
• Resource and Fiscal Management
• Planning and Organizing
• Negotiation

DUTIES AND RESPONSIBILITIES

• Responsible for all day-to-day operations for our crossing guard operations in the Toronto region, under the leadership and in partnership with operational leadership at headquarters.
• Provide leadership to team members, clients, and stakeholders in the Toronto region.
• Build relationships and partnership with the Client, ensure all client contract requirements are fulfilled, manage day-to-day communications with the Client, and provide the Client with the required reporting deliverables.
• Develop and maintain sustainable relationships with key community stakeholders.
• Track, address, and resolve all issues and matters related to the contract promptly. Identify corrective and preventative issues for incidents. Identify and mitigate risks to safety and operations.
• Monitor and improve operational performance according to keep KPIs, safety of crossing guards and pedestrians, and systems and processes in coordination with best practices in headquarters and other regions; examine reports (e.g., inventory, sales and daily reports) to determine the operational activities of the company and to maximize performance.
• Coach and support the development of team members to achieve their full potential, establish and maintain a productive working environment and culture for all. Ensure that all staff receive appropriate training on job duties, organizational policies, and procedures, and provide coaching and mentoring and conduct evaluations of all program staff.
• Attend all regular, and as needed, meetings to discuss contract performance and issues related to the services, including any operational improvements/lessons learned, to debrief on complaints, incident reports, outstanding service issues and inquires of the Client, and to provide updates.
• Contribute to the development of departmental and organization-wide policy and procedures.
• Develop and manage project budgets, oversee administrative processes.
• Provide recommendations and information for program development.
• Plan and organize meetings and special events as required.
• Ensure maintenance of records and databases.
• Perform other duties as necessary.

POSITION REQUIREMENTS

• Post-Secondary Degree or Diploma in operations management, business, or a related field.
• 5 or more years previous senior management experience in the non-profit / business / front-line service environment with proven leadership abilities.
• 3+ years of experience in leading people with reporting relationships (i.e. clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization).
• Effective leadership skills, with a strong focus on operations and business processes.
• Team player, and strong collaboration skills
• Demonstrated ability to manage key stakeholder and client relationships.
• Able to identify key issues, creatively and strategically overcome internal challenges or obstacles.
• Strong knowledge of fiscal management and responsibility, finance, funding, contracts, and partnerships.
• Effective attention to detail and rigor.
• High level of integrity, confidentially, and accountability.
• Sound analytical thinking, planning, prioritization, and execution skills.
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.

WORKING CONDITIONS

• Ability to attend and conduct meetings.
• Manual dexterity required to use desktop computer and peripherals.
• Local travel required.
• Overtime as required.
• Regular business hours, though evening and weekend work will be required.
• Currently a Hybrid Work Environment.

COMPENSATION & BENEFITS

$75,000 – $85,000 annually

The salary for this position will be negotiated with the successful candidate and will take into consideration the education and experience of the individual.

Benefits include:

• Comprehensive Group Benefits Package (Extended Health Care and Dental) after 3 months of employment
• Professional development opportunities
• RRSP matching program after 3 months of employment