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Ottawa Senators

Coordinator, Development Programs

Ottawa, ON, K2V 1A3, Canada

Pay: This role falls within a base salary range of $43,500.00 - $66,600.00 annually, consistent with the organization’s established salary ranges.
Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

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Original job description

The Opportunity

The Development Program Coordinator is responsible for researching, developing, planning, organizing, marketing, executing, evaluating, and reporting on world-class programs and events held at or on behalf of Capital Sports Management Inc. (“CSMI”), at the Sensplex facilities. This position is based primarily out of the Bell Sensplex, however will involve regular time spent at other CSMI-managed facilities (including the Richcraft Sensplex & Cavanagh Sensplex). The Coordinator is responsible for delivering outstanding customer service and ensuring all part-time team members involved in the execution of CSMI programs do the same.

Key Responsibilities

Ongoing

The Coordinator is responsible for developing, marketing, actively selling, and successfully operating programs for CSMI which include (but are not limited to):
- Hockey camps
- Weekly hockey skills sessions
- Specialty hockey clinics
- Youth learn to skate programs
- Senators Spring AAA Hockey Program
- Prospect camps
- Senators Elite Hockey Development Prorgams
- Other programs
In addition, the Coordinator will identify and pursue opportunities other than those listed above for CSMI.
Build and manage relationships with program clients
Preparation of schedules for programs and leagues
Responsible for ensuring that all aspects of programs are professionally executed
Responsible for ensuring registration targets for all programs are exceeded using a creative and hard-working approach
Responsible for preparing individual program budgets, forecasts, and final financial reports
Execute program marketing plans and assist with the development of these plans
Responsible for delivering outstanding customer service and responding to all program inquiries in a timely fashion and as per company policies.
Attend third party events or locations with the goal of promoting CSMI-run programs.
Develop and deliver presentations to large groups (including minor hockey coaches and executives)
Responsible for payment collection for all programs
Responsible for the hiring & continuous training, coaching/mentoring & evaluation of part-time staff
Responsible for scheduling of program part-time staff (instructors, counselors, registration desk, etc.)
Dealing with parents, coaches, and hockey executives on a regular basis
Manage content of related program pages on CSMI websites
Pre and post program communication (written & oral) with all clients including phone, email, and in person
Ensure relevant information is communicated in an accurate and timely fashion to all program participants
Maintain program files for waivers, and program-related revenue and expense back-up
Supervise part-time employees, interns, and coop students as required
Serve on interdepartmental committees as requested or required
Occasionally assist with the execution, planning or marketing of CSMI run hockey tournaments
Responsible for following policies & procedures set out by programs department management and the Senators Sports & Entertainment group of companies, and for ensuring all part-time team members do the same (including Occupational Health & Safety related)
Other duties as requested by the Manager, Development Programs or Director, Hockey Programs

Qualifications (what we look for)

University Degree or College Diploma in a sports or business related field
Must have an intimate knowledge and understanding of the game of hockey
Excellent written and oral communication skills (written communication competency test may be required during application process)
Knowledge of and experience with youth programming
Minimum of two years customer service experience (education in this area is an asset)
Previous experience in event or program planning and executing
Must be proficient with MS Office applications (Excel, Word, Outlook) with a special emphasis on MS Excel
Bilingualism is an asset (oral and written: English and French)
Excellent supervisory skills & relevant experience
Must be a team player
Very strong work ethic
Ability to work under pressure situations and deal with difficult people on a regular basis
Ability to meet tight deadlines
Must hold a valid driver’s license and have own means of transportation
Must be available to work evenings, as well as weekends and holidays

Who We Are

The Sensplex Facilities, an affiliate of the Ottawa Senators Hockey Club, are Ottawa’s premier destinations for hockey, sports, and community events. Our three state-of-the-art locations, Bell Sensplex, Richcraft Sensplex, and Cavanagh Sensplex, serves as hubs for athletes, teams, and families looking for top-tier ice surface, fieldhouse, training programs and recreational opportunities.

What We Offer

Employees will have the opportunity to work in a unique industry, with access to to memorable fan experiences, and exclusive perks such as: staff tickets to games and events, partnership discounts (Goodlife, etc.), and free on-site parking - along with the chance to contribute to an organization that takes pride in its people, its performance, and its community.

This role is eligible for a comprehensive benefits package, including health, dental, wellness subsidy, and retirement programs. Support for continued learning (tuition reimbursement) is available, as well as access to multiple learning platforms.

Active social committee, which hosts multiple large-scale events throughout the year.

This role falls within a base salary range of $43,500.00 - $66,600.00 annually, consistent with the organization’s established salary ranges. Salary ranges are determined through a wide variety of factors including but not limited to market data, internal equity, education, relevant experience, knowledge, and applicable skillset.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require disability-related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.

SSE confirms that it does not use artificial intelligence (AI) or automated decision-making tools in its recruitment or hiring processes. All candidate screening, evaluation, and selection decisions are conducted by human recruiters or hiring managers using predefined, job-related criteria, ensuring a fair, transparent, and human-led hiring process in compliance with applicable employment and privacy laws

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More about this job

Responsibilities

The Coordinator is responsible for researching, developing, and executing world-class hockey programs and events at CSMI facilities. They also manage program budgets, marketing plans, and the supervision of part-time staff to ensure high-quality customer service.

Requirements

Candidates must possess a university degree or college diploma in a sports or business-related field and have an intimate knowledge of hockey. At least two years of customer service experience and proficiency in MS Office applications are required.

Skills

Hockey knowledge
Event planning
Program management
Customer service
Marketing
Budgeting
Financial reporting
Staff supervision
Scheduling
Communication
Presentation skills
Microsoft Excel
Microsoft Word
Microsoft Outlook
Relationship management

Benefits

Staff tickets to games and events
Partnership discounts
Free on-site parking
Health insurance
Dental insurance
Wellness subsidy
Retirement programs
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Hockey
Sports Management
Event Planning
Program Coordination
Customer Service
Budgeting
Marketing
Staff Supervision
Scheduling
Microsoft Office
Excel
Youth Programming
Operations
Financial Reporting
Public Speaking
Occupational Health and Safety

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