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Added 3 mins ago
Associate Business Manager, AB & SK
Potentia Renewables Inc.
AB
$85,000 to $100,000 CAD / year
Full-time
The Associate Business Manager is a new position, and it reports to the Senior Business Manager, AB.
Added 3 mins ago
Funeral Director, Funeral Services
Mount Pleasant Group
Brampton, ON
$80,735 to $90,555 CAD / year
Full-time
May be required to work outside of regular business hours to address emergencies or meet operational deadlines.
Added 3 mins ago
Manager, Accounting
Caivan Development Corporation
Ottawa, ON
$85,000 to $95,000 CAD / year
We are seeking an analytical and detail-oriented Accounting Manager, responsible for owning the day-to-day accounting cycle and leading the team of accounting clerks that deliver it.
Added 18 mins ago
Manager, Application Services | Gestionnaire, applications en ligne (2026-832)
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Added 18 mins ago
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Added 18 mins ago
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Title: Project Manager, Sales Enablement & Executive Customer Engagement
Added 18 mins ago
Full-time Specialist, AI Adoption and Enablement (3 Years Fixed Term)
Algonquin College of Applied Arts and Technology
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Added 18 mins ago
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Added 18 mins ago
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Added 18 mins ago
Senior Manager, Talent Acquisition
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Added 18 mins ago
Accounts Payable Lead
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Post-secondary education in Accounting, Finance, Business Administration or a related discipline; equivalent education and relevant experience will be considered.
Added 18 mins ago
Lead Embedded Banking Program Information Technology (IT) Manager
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Added 18 mins ago
Executive Assistant
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$50,320 to $56,610 CAD / year
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Added 18 mins ago
IT Program Manager - Insurance
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We are looking for a highly motivated Program Manager who can drive Delivery in alignment with the organization mandate and goals. You are strong in program & project management practice…
Added 34 mins ago
Assistant Director of People & Culture (Contract)
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Added 34 mins ago
Procurement Co-op
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Added 34 mins ago
Senior Sales Response Manager, Loopio Champion
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Added 34 mins ago
Casual Staff Pharmacist - Express Scripts Canada
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Added 46 mins ago
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Added 48 mins ago
Senior Residential Property Manager
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Added 48 mins ago
IT Systems Administrator
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Added 48 mins ago
Compensation Benefits Manager
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As the organization's subject matter expert for compensation, the Manager provides strategic advice to executives, business leaders and HR Business Partners on compensation design, market…
Added 49 mins ago
Field Marketing Manager
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As a Field Marketing Manager supporting the new business, you will own the field marketing strategy and plan for your business. You’ll use account, engagement, intent, and pipeline insights…
Added 49 mins ago
Manager, Banking and Network Risk
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Corpay is currently looking to hire a Manager, Banking and Network Risk within our Finance and Treasury organization. This position is located in Toronto, Ontario, Canada. In this role, you…
Added 1 hour ago
Seasonal Warehouse Supervisor
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Ottawa Senators

IT Support Analyst

Ottawa, ON, Canada
Kanata, ON, K2V 1A5, Canada

Pay: This role falls within a base salary range of $45,700 to $70,000 annually, consistent with the organization’s established salary ranges.
Job type: Full-time
Experience: Have strong experience in the IT Industry, especially end-user support (3 to 5 years).
Positions available: 1
Posting language: English
Posted: Sep 25, 2026

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Original job description

The Opportunity

The Ottawa Senators are seeking an energetic, detail-oriented professional to join us as an IT Support Analyst. This is an excellent opportunity to join an NHL franchise in an area behind the scenes which will allow the candidate to become fully engaged in the business of a major league sports team.

The successful candidate will be passionate about providing great desktop support to internal stakeholders, as well as taking ownership of driving improvements to our current IT processes and helping to improve fan experiences.

Number of vacancies: 1. This is a newly created role.

Key Responsibilities

Responding to desktop IT support tickets (O365, network issues, system access, software installation, etc.).
Providing on-site support to multiple locations including Canadian Tire Centre, Bell, Richcraft and Cavanagh Sensplexes.
Hands on experience with laptop and desktop repair.
Supporting Manager, IT Operations in implementation of IT Roadmaps.
Suggesting improvements to information security, privacy, and operations.
Providing support for critical game day systems (after hours and weekends as needed).
Ensuring on-site hardware operates optimally and responds to unplanned outages as per business continuity requirements.
Manage and mentor junior IT support staff including co-op students.
Always be a welcoming a supporting source of help for your colleagues.
Managing relationships with key stakeholders in Hockey Operations and Business Operations.
Staying up to date with new technologies and industry developments.
Ensuring that IT and Security Policies are enforced.
Keep system and network documentation up to date.
Other ad-hoc projects and tasks.

Qualifications (what we look for)

Possess a college diploma or equivalent.
Have strong experience in the IT Industry, especially end-user support (3 to 5 years).
Demonstrate strong experience in supporting the Microsoft stack.
Are a self-starter who can work with minimal supervision.
Have an empathetic personality.
Have proven customer service skills.
Have superior time management and organizational skills.
Show the ability to work both independently and in a team environment.
Can think on your feet and outside the box.
Can utilize developed troubleshooting skills.
Can work in a constantly changing and fast-paced environment.
Can learn new concepts quickly and share this knowledge with others.
Possess exceptional written and verbal communication skills.
Are fluent in English, spoken, and written (Other languages are an asset).

Required Technical Skills and Experience

Windows 11
Windows Server
Office 365 (including Security & Compliance)
Virtualization (VMWare or Hyper V)
Active Directory/Azure Active Directory/Entra
Exchange
InTune
Networking
Hardware Support (desktop, server, network)
Scripting languages: PowerShell, BASH, etc.
Endpoint, Systems, and Network security

Nice-to-Have but not Required Technical Skills and Experience

Aruba Networking
Zendesk ticketing system
Zoom Workplace
Scoreboard systems (OES)
Large Venue or Sports & Entertainment experience

Who We Are

The Ottawa Senators Hockey Club is a professional sports organization competing in the National Hockey League (NHL) and representing Canada’s capital city. The Club delivers world-class sport and live entertainment experiences to the Ottawa-Gatineau region while operating in a fast-paced, collaborative environment across hockey operations, business operations, and event delivery, with a shared commitment to excellence, integrity, and community impact.

What We Offer

Employees will have the opportunity to work in a unique industry, with access to to memorable fan experiences, and exclusive perks such as: staff tickets to games and events, partnership discounts (Goodlife, etc.), and free on-site parking - along with the chance to contribute to an organization that takes pride in its people, its performance, and its community.

This role is eligible for a comprehensive benefits package, including health, dental, wellness subsidy, and retirement programs. Support for continued learning (tuition reimbursement) is available, as well as access to multiple learning platforms.

Active social committee, which hosts multiple large-scale events throughout the year.

This role falls within a base salary range of $45,700 to $70,000 annually, consistent with the organization’s established salary ranges. Salary ranges are determined through a wide variety of factors including but not limited to market data, internal equity, education, relevant experience, knowledge, and applicable skillset.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.

SSE confirms that it does not use artificial intelligence (AI) or automated decision-making tools in its recruitment or hiring processes. All candidate screening, evaluation, and selection decisions are conducted by human recruiters or hiring managers using predefined, job-related criteria, ensuring a fair, transparent, and human-led hiring process in compliance with applicable employment and privacy laws.

To all recruitment agencies: SSE does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. SSE is not responsible for any fees related to unsolicited resumes.

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More about this job

Responsibilities

The IT Support Analyst will provide desktop support for internal stakeholders and manage IT processes across multiple sports and entertainment venues. They will also assist in implementing IT roadmaps, maintaining system documentation, and mentoring junior staff.

Requirements

Candidates must possess a college diploma and 3 to 5 years of experience in end-user IT support. Proficiency with the Microsoft stack, networking, and hardware troubleshooting is required, along with strong communication and organizational skills.

Skills

Desktop support
Windows 11
Windows Server
Office 365
Virtualization
Active Directory
Exchange
InTune
Networking
Hardware support
PowerShell
BASH
Endpoint security
Troubleshooting
Customer service
Time management

Benefits

Health insurance
Dental insurance
Wellness subsidy
Retirement programs
Tuition reimbursement
Staff tickets to games and events
Partnership discounts
Free on-site parking

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Windows 11
Windows Server
Office 365
VMWare
Hyper V
Active Directory
Azure Active Directory
Entra
Exchange
InTune
Networking
PowerShell
BASH
Aruba Networking
Zendesk
Zoom
OES
Desktop Repair
System Access
Information Security
Privacy
Business Continuity
Hockey Operations
Sports Management

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