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Manager, Membership Services

Ottawa, ON, Canada
Kanata, ON, K2V 1A5, Canada

This role falls within a base salary range of $52,200 to $80,000 annually, consistent with the organization’s established salary ranges. · Full-time

Apply on ottawasenators.bamboohr.com About employer

Applications open in a new tab.

Job details

Pay: This role falls within a base salary range of $52,200 to $80,000 annually, consistent with the organization’s established salary ranges.
Job type: Full-time
Experience: 3+ years of sales management experience
Positions available: 1
Posting language: English
Posted: Nov 11, 2026

Original job description

The Opportunity

Reporting into the Director of Membership Services, the Manager of membership services with Senators Sports & Entertainment is a manager role, responsible for generating revenue through the sale of all ticketing and premium products (suites, season ticket packages, game packs and group sales) and managing a team of membership account managers within the guidelines and standards determined by the VP of Ticket Sales & Services.

Number of vacancies: 1. This is a replacement role.

Key Responsibilities

Represent the Ottawa Senators in a professional manner within the Ottawa-Gatineau community with our fans and guests
Responsible for the sale of ticket packages, premium hospitality, group/suite outings, game packs and corporate sales properties
Initiate high volume of outbound phone activity, establish working relationships, and drive prospecting through:
- Casual ticket purchasers and game pack buyers
- Former season seat and suite clients
- Current customers (upgrade sales & referrals)
- Your professional network
Record all activity and sales pipeline details in the CRM system
Provide fans and customers with outstanding service in a timely and efficient manner
Contribute to the sales team atmosphere in a positive manner by developing mutually beneficial working relationships with all sales team members
Game night responsibilities include client hosting, networking, and attending sales kiosks to direct client inquiries
Participate and contribute to weekly sales team meetings and training sessions
Other duties as assigned by the VP Ticket Sales & Services

Qualifications (what we look for)

3+ years of sales management experience
Knowledge of our ticketing systems and processes
Positive attitude and team-based approach
Fans centric mindset
Knowledge of Salesforce and our technology tools
Revenue focuses mindset and ability to coach and lead a team
Proven track record of exceeding revenue targets on an annual basis
Driven by results and excelling in a competitive environment while also contributing to a team-based atmosphere
Strong work ethic and a desire to build a career in professional sports
Able and willing to work extended hours (nights, weekends, and holidays)
Bilingual (English & French)
Excellent communication and presentation skills (written and oral)

Who We Are

The Ottawa Senators Hockey Club is a professional sports organization competing in the National Hockey League (NHL) and representing Canada’s capital city. The Club delivers world-class sport and live entertainment experiences to the Ottawa-Gatineau region while operating in a fast-paced, collaborative environment across hockey operations, business operations, and event delivery, with a shared commitment to excellence, integrity, and community impact.

What We Offer

Employees will have the opportunity to work in a unique industry, with access to memorable fan experiences, and exclusive perks such as staff tickets to games and events, partnership discounts (Goodlife, etc.), and free on-site parking - along with the chance to contribute to an organization that takes pride in its people, its performance, and its community.

This role is eligible for a comprehensive benefits package, including health, dental, wellness subsidy, and retirement programs. Support for continued learning (tuition reimbursement) is available, as well as access to multiple learning platforms.

Active social committee, which hosts multiple large-scale events throughout the year.

This role falls within a base salary range of $52,200 to $80,000 annually, consistent with the organization’s established salary ranges. Salary ranges are determined through a wide variety of factors including but not limited to market data, internal equity, education, relevant experience, knowledge, and applicable skillset.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process. 

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities. 

SSE confirms that it does not use artificial intelligence (AI) or automated decision-making tools in its recruitment or hiring processes. All candidate screening, evaluation, and selection decisions are conducted by human recruiters or hiring managers using predefined, job-related criteria, ensuring a fair, transparent, and human-led hiring process in compliance with applicable employment and privacy laws. 

To all recruitment agencies: SSE does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. SSE is not responsible for any fees related to unsolicited resumes. 

Apply on ottawasenators.bamboohr.com About employer

More about this job

Responsibilities

The manager is responsible for generating revenue through the sale of ticketing and premium products while leading a team of membership account managers. They must also represent the organization in the community, manage client relationships, and ensure high-quality service standards.

Requirements

Candidates must have at least 3 years of sales management experience and a proven track record of exceeding revenue targets. Proficiency in Salesforce and bilingualism in English and French are required, along with the ability to work flexible hours including nights and weekends.

Skills

Sales management
CRM
Salesforce
Prospecting
Client hosting
Team leadership
Coaching
Communication
Presentation skills
Revenue generation
Strategic planning
Relationship building
Ticketing systems
Customer service
Bilingualism

Benefits

Health insurance
Dental insurance
Wellness subsidy
Retirement programs
Tuition reimbursement
Staff tickets to games and events
Partnership discounts
Free on-site parking

Visa sponsorship

Not detected in the job text

Keywords

Sales management
CRM
Salesforce
Ticketing
Premium hospitality
Corporate sales
Prospecting
Revenue targets
Client hosting
Bilingual
Professional sports
NHL
Account management
Team leadership
Coaching
Customer service
Networking
Sales pipeline
Business operations
Event delivery

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