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Program Coordinator, Sensplex (Contract)

Ottawa, ON, K2V 1A3, Canada

This role falls within a base salary range of $43,500-$66,600 annually, pro-rated to term, consistent with the organization’s established salary ranges. · Full-time · Contract

Apply on ottawasenators.bamboohr.com About employer

Applications open in a new tab.

Job details

Pay: This role falls within a base salary range of $43,500-$66,600 annually, pro-rated to term, consistent with the organization’s established salary ranges.
Job type: Full-time · Contract
Posting language: English
Posted: Nov 13, 2026

Original job description

The Opportunity

The Sensplex Facilities are seeking a skilled and motivated professional to join our Programs team as a Program Coordinator. Reporting to the Senior Manager, Program Operations at the Bell Sensplex, the Program Coordinator is responsible for researching, developing, planning, organizing, marketing, executing, evaluating and reporting on world-class programs and events held at or on behalf of Capital Sports Management Inc. (“CSMI”), at the Sensplex facilities. The coordinator is responsible for delivering outstanding customer service and ensuring all part-time team members involved in the execution of CSMI programs do the same.

This position will be based primarily out of the Bell Sensplex (Ottawa West), however will involve regular time spent at other CSMI-managed facilities (including the Richcraft Sensplex & Cavanagh Sensplex).

Employment Type

This is a full-time contract position until March 31, 2027.

Main Responsibilities

The coordinator is responsible for developing, marketing, actively selling, and successfully operating programs for CSMI which include (but are not limited to)
- Youth spring & summer leagues as the main contact for the west league
- Minor hockey and adult tournaments
- Youth summer hockey camps and clinics

Event coordinator for world-class youth and adult hockey tournaments, including but not limited to all recruitment, marketing, prize coordinator, staffing and event execution/supervision, as per event budgets.
In addition, the coordinator will identify and pursue opportunities other than those listed above for CSMI
Build & manage relationships with program clients
Preparation of schedules for programs and leagues
Responsible for ensuring that all aspects of programs are professionally executed
Responsible for ensuring registration targets for all programs are exceeded using a creative and hard-working approach
Execute program marketing plans and assist with the development of these plans
Responsible for delivering outstanding customer service and responding to all program inquiries in a timely fashion and as per company policies
Attend third party events or locations with the goal of promoting CSMI-run programs
Develop and deliver presentations to large groups (including minor hockey coaches and executives)
Responsible for payment collection for all programs
Responsible for the hiring & continuous training, coaching/mentoring & evaluation of part-time staff
Responsible for scheduling of program part-time staff (instructors, counselors, registration desk, etc.)
Dealing with parents, coaches, and hockey executives on a regular basis
Manage content of related program pages on CSMI websites
Pre & post program communication (written & oral) with all clients including phone, email and in-person
Ensure relevant information is communicated in an accurate and timely fashion to all program participants
Maintain program files for waivers, and program-related revenue and expense back-up
Supervise part-time employees, interns, and coop students as required
Serve on interdepartmental committees as requested or required
Regularly assist with the execution, planning and marketing of CSMI run hockey tournaments.
Responsible for following policies & procedures set out by programs department management and the Senators Sports & Entertainment group of companies, and for ensuring all part-time team members do the same (including Occupational Health & Safety related)
Other duties as requested by the Manager, Tournaments or Senior Manager, Program Operations.

Qualifications (what we look for)

University Degree or College Diploma in a sports or business-related field
Must have an intimate knowledge and understanding of the game of ice hockey

Excellent written and oral communication skills (written communication competency test may be required during application process)

Knowledge of and experience with youth programming
Minimum of two years customer service experience (education in this area is an asset)
Previous experience in event or program planning & executing
Must be proficient with MS Office applications (Excel, Word, Outlook) with special emphasis on MS Excel
Bilingualism is an asset (English and French)
Excellent supervisory skills & relevant experience
Must be a team player
Very strong work ethic
Ability to work under pressure situations and deal with difficult people on a regular basis
Ability to meet tight deadlines
Must hold a valid driver’s license and have own means of transportation
Must be available to work evenings, as well as some weekends and holidays

Who We Are

The Sensplex Facilities, an affiliate of the Ottawa Senators Hockey Club, are Ottawa’s premier destinations for hockey, sports, and community events. Our three state-of-the-art locations, Bell Sensplex, Richcraft Sensplex, and Cavanagh Sensplex, serves as hubs for athletes, teams, and families looking for top-tier ice surface, fieldhouse, training programs and recreational opportunities.

What We Offer

Employees will have the opportunity to work in a unique industry, with access to to memorable fan experiences, and exclusive perks such as: staff tickets to games and events, partnership discounts (Goodlife, etc.), and free on-site parking - along with the chance to contribute to an organization that takes pride in its people, its performance, and its community.

This role falls within a base salary range of $43,500-$66,600 annually, pro-rated to term, consistent with the organization’s established salary ranges. Salary ranges are determined through a wide variety of factors including but not limited to market data, internal equity, education, relevant experience, knowledge, and applicable skillset.

Application Deadline:

November 18, 2026, 5:00 pm

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.

SSE confirms that it does not use artificial intelligence (AI) or automated decision-making tools in its recruitment or hiring processes. All candidate screening, evaluation, and selection decisions are conducted by human recruiters or hiring managers using predefined, job-related criteria, ensuring a fair, transparent, and human-led hiring process in compliance with applicable employment and privacy laws.

To all recruitment agencies: SSE does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. SSE is not responsible for any fees related to unsolicited resumes.

Apply on ottawasenators.bamboohr.com About employer

More about this job

Responsibilities

The Program Coordinator is responsible for planning, marketing, and executing world-class hockey programs and events at Sensplex facilities. They also manage part-time staff, handle client relationships, and ensure registration targets are met.

Requirements

Candidates must possess a university degree or college diploma in a sports or business-related field and have at least two years of customer service experience. An intimate knowledge of ice hockey and proficiency in MS Office, particularly Excel, are required.

Skills

Program coordination
Event planning
Customer service
Ice hockey knowledge
Marketing
Staff supervision
Scheduling
Budget management
Public speaking
MS Excel
Communication
Relationship management
Training and coaching
Problem solving
Time management

Benefits

Staff tickets to games and events
Partnership discounts
Free on-site parking

Visa sponsorship

Not detected in the job text

Keywords

Program Coordinator
Sensplex
Hockey
Event Management
Customer Service
Marketing
Staff Supervision
Scheduling
Budgeting
Youth Programming
Tournament Planning
MS Office
Excel
Sports Management
Community Events
Recruitment
Training
Mentoring
Occupational Health & Safety
Client Relations

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Work requirements

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