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Otter Co-op

Liquor Store Assistant Manager - FT (Kelowna)

Kelowna, BC, V1Z 4C9, Canada

Pay: $42,952 to $58,115.2 CAD / year
Job type: Full-time
Apply by: Dec 30, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

Otter Co-op is now hiring a Full-Time Liquor Store Assistant Manager at our Angry Otter Liquor @ Okanagan Lake located in Kelowna, BC.

Who we are:
Otter Co-op is a diverse and growing organization, serving the Lower Mainland, Fraser Valley and BC Interior since 1922. With over 103 years in business and over 600 in our team, we are proud to be a locally owned and community minded member of the neighbourhoods we live, work and play in. We operate three food and pharmacy stores (including one with a fashion and hardware department), thirty Angry Otter liquor stores, one feed mill, two bulk petroleum facilities, the Highwayman Pub in Abbotsford, and multiple gas station/convenience stores. To learn more about who we are and how you can help bring our brand to life, visit us at www.otterco-op.crs.

What you’ll do:
The Assistant Liquor Store Manager supports the Liquor Store Manager in directing the day- to-day store operations by providing quality products and services in our store. As a leader of people, you will bring a positive approach; show initiative and drive results. The ideal candidate will be someone who can build and maintain relationships with both guests and team members, complimented by their skill set that includes organization, attention to detail, conflict resolution, critical thinking, and strong office administration skills.

Assist with overseeing daily store operations and management in accordance with company policies, procedures, and overall expectations
Provide direction and leadership to continue to build an outgoing, positive, highly motivated team
Receive product orders, keep the warehouse clean and organized, and ensure that stock is rotated appropriately
Following up and meeting with suppliers to support the Store Manager
Assist with creating and entering weekly department schedules to maintain store staffing levels that will meet the needs of our guests, while operating within budgeted wage costs
Assist with daily review and approval of payroll time cards in Kronos
Assist with recruitment, onboarding, retention, training, development and performance management
Participate in periodic inventory, including physical counts, data entry and reviewing reports for discrepancies
Ensure the store’s merchandising and program standards are being implemented, measured, managed and maintained
Ensure the store’s housekeeping, sanitation and maintenance schedules/standards are managed and maintained
Handle guest inquiries and complaints in a timely and professional manner
Provide leadership in the areas of Occupational Health and Safety (OH&S) and ensure that policies are being followed
Contribute to the Team in living the Corporate Values of Integrity, Community and Excellence
To perform other duties as assigned

Why it matters:
Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.

Who you are:
You are looking for a career in Customer Service Management and:

3+ years’ experience Retail Guest Service, liquor industry experience preferred
Previous experience in leading and managing people in a busy retail environment a strong asset
Valid Serving it Right Certificate required; WSET 1 or 2 designation an asset
Strong passion for the Liquor Industry and providing an exceptional shopping experience for Guests
Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and the ability to manage computer files efficiently
Solid basic math skills and ability to read and understand financial reports
Effective interpersonal, leadership and communications skills
Self-starter with motivation and ability to work in a busy environment
Effective planning, organization, and time management skills
Strong critical thinking, analytical and problem-solving skills
Demonstrate the ability to maintain relationships both internally and externally to support the organization
Enjoy working with the public and strive to provide a consistent and superior guest service experience
Must have open availability and be able to work a variety of shifts, 7 days a week including early mornings, afternoons, late evenings, weekdays, weekends, and stat holidays
This position is based at the AOL @ Okanagan Lake, though it may require on some occasions to travel and work at other locations as business needs arise

What’s in it for you:

Competitive Wages
Annual bonus program for all eligible team members
For eligible positions: comprehensive benefits package and an employer matched pension plan
Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases
Co-op Membership with an annual dividend payment on qualified purchases
Education Assistance Program
Learning opportunities, to grow and develop and to foster a culture of teamwork and innovation

Otter Co-op is committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community and Excellence. We embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

All successful candidates will be required to undergo a background check.

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.

Posting Date: October 1, 2026
Position Salary at Time of Posting: $42,952.00 - $58,115.20/annual
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keywords: liquor, operations, manager, team leader, supervisor

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More about this job

Responsibilities

The Assistant Manager supports daily store operations, including inventory management, staff scheduling, and payroll oversight. They also provide leadership in team development, occupational health and safety, and ensure high standards of guest service and store merchandising.

Requirements

Candidates must have 3+ years of retail guest service experience, with preference given to those with liquor industry experience and leadership backgrounds. A valid Serving it Right Certificate is required, along with proficiency in Microsoft Office and strong analytical skills.

Skills

Retail management
Customer service
Leadership
Conflict resolution
Critical thinking
Office administration
Inventory management
Staff scheduling
Payroll management
Performance management
Occupational health and safety
Microsoft outlook
Microsoft word
Microsoft excel
Microsoft powerpoint
Financial reporting

Benefits

Competitive wages
Annual bonus program
Employer matched pension plan
Team discount
Co-op membership
Annual dividend payment
Education assistance program
Learning opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Liquor store
Management
Operations
Customer service
Inventory
Payroll
Scheduling
Leadership
Occupational health and safety
Microsoft office
Financial reports
Serving it right
WSET
Merchandising
Recruitment
Training
Performance management
Conflict resolution
Data entry

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