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Added 2 months ago
Shelter Diversion Worker -Temporary
BGC Okanagan
Kelowna, British Columbia
Part-time
BGC Okanagan is hiring a Shelter Diversion Worker!
Added 10 days ago
Crisis Diversion Worker
Boyle Street Community Service Ltd
Edmonton, AB
$23.21 to $24.27 CAD / hour
Full-time
The Crisis Diversion Worker will respond to calls and assist individuals in crisis. Many of whom are marginally housed or are impoverishment. Workers will address crisis related to…
Added 5 days ago
Diversion Worker
Our Place Peel
Mississauga, ON
Up to $54,635 CAD / year
Full-time
The Diversion Worker provides diversion support for youth experiencing, who are or at-risk of homelessness to secure safe housing alternatives to emergency shelter that is appropriate to…
Added 2 days ago
Crisis Response Worker
Canadian Mental Health Association
Oakville, ON
$66,000 to $71,000 CAD / year
The Canadian Mental Health Association – Halton Region Branch (CMHA Halton) is seeking a Crisis Response Worker that will work on our night shift (8pm to 6am Tuesday to Friday). The Crisis…
Added 8 days ago
Community Support Worker
Turning Points Collaborative Society
Kelowna, BC
Full-time
This Community Support Worker (CSW) position reports to the Regional Manager of Shelter Diversion and is responsible for the day-to-day activities of the program. Scattered Site Housing is…
Added 10 days ago
In-Reach Worker, Stratford Connections and Warming Centre
Canadian Mental Health Association Huron Perth Addiction and Mental Health
Stratford, ON
Part-time · Contract
Education: Social Service Worker Diploma or related field of study, and/or lived experience is preferred. Experience with diversion and crisis planning, with focus on mental health and/or…
Added 1 month ago
Manager, Social Services
Yuułuʔiłʔatḥ Government
BC · hitac̓u, British Columbia
Full-time
…outreach, systems navigation, advocacy, restorative justice and diversion supports, and the operation of the Cixʷatin Centre kitchen and community food programs. The Manager supervises the…
Added 2 months ago
Intake Worker
The Pod Group
ON · Peel Region, Ontario
$46,984 CAD / year
The Intake Worker is responsible for providing a welcoming, safe, and supportive first point of contact for youth who are experiencing homelessness, are at immediate risk of homelessness,…
Added 19 days ago
Evening Intake Worker
Our Place Peel
Mississauga, ON
Up to $46,984 CAD / year
The Evening Intake Worker is responsible for providing a welcoming, safe, and supportive first point of contact for youth who are experiencing homelessness, are at immediate risk of…
Added 19 days ago
Weekend Intake Worker
Our Place Peel
Mississauga, ON
Up to $22.59 CAD / hour
The Weekend Intake Worker is responsible for providing a welcoming, safe, and supportive first point of contact for youth who are experiencing homelessness, are at immediate risk of…
Added 26 days ago
Intake Worker
Our Place Peel
Mississauga, ON
Up to $46,984 CAD / year
The Intake Worker is responsible for providing a welcoming, safe, and supportive first point of contact for youth who are experiencing homelessness, are at immediate risk of homelessness,…
Added 3 months ago
Community Justice Worker (Northlands Denesuline First Nation)
Manitoba Keewatinowi Okimakanak
Lac Brochet, Manitoba
Full-time
The Community Justice Worker (CJW) will be an employee of Manitoba Keewatinowi Okimakanak Inc. (MKO) as part of the First Nations Justice Strategy (FNJS). The FNJS focuses on providing…
Added 2 months ago
Community Justice Worker, Nisichawayasihk Cree Nation (Nelson House)
Manitoba Keewatinowi Okimakanak
Nelson House, Manitoba
Full-time
The Community Justice Worker (CJW) will be an employee of Manitoba Keewatinowi Okimakanak Inc. (MKO) as part of the First Nations Justice Strategy (FNJS). The FNJS focuses on providing…
Added 1 month ago
Regional Community Justice Worker
Manitoba Keewatinowi Okimakanak
Mystery Lake, MB · Thompson, Manitoba
Full-time
The Regional Community Justice Worker (RCJW) will be an employee of Manitoba Keewatinowi Okimakanak Inc. (MKO) as part of the First Nations Justice Strategy (FNJS). The FNJS focuses on…
Added 1 month ago
Community Support/Restorative Justice/Youth Mental Health Court/NRAC #26-40
North Eastern Ontario Family and Children's Services (NEOFACS)
Kapuskasing, ON
$58,688 to $79,295 CAD / year
Full-time
HEALTH COURT PROGRAM/ATTENDANCE CENTER WORKER
Added 2 months ago
Community Support/Restorative Justice/Youth Mental Health Court/NRAC #26-40
North Eastern Ontario Family and Children's Services (NEOFACS)
Kapuskasing, Ontario
$58,688 to $79,295 CAD / year
Full-time
HEALTH COURT PROGRAM/ATTENDANCE CENTER WORKER
Added 2 months ago
Temporary Full-Time Mobile Crisis Worker
Dryden Regional Health Centre
Dryden, Ontario
Full-time
The Mobile Crisis Worker plays a critical role in supporting individuals experiencing mental health and substance use crises within the community. This position provides immediate crisis…
Added 2 months ago
Shelter Services Support Worker (Casual)
Main Street Project Inc.
Winnipeg, Manitoba
Full-time
In accordance with Main Street Project mission, goals, policies and procedures, the Withdrawal Management Support Worker functions as a member of a team in providing services designed to…
Added 4 months ago
Shelter Services Support Worker (1.0 Evenings, Permanent)
Main Street Project Inc.
Winnipeg, Manitoba
Full-time
…goals, strategic plan, and policies and procedures, the Support Worker functions as a member of a team in providing services designed to assist and support participants toward long term…
Added 5 months ago
Shelter Services Support Worker (Full-Time, Indefinite term)
Main Street Project Inc.
Winnipeg, Manitoba
Full-time
…goals, strategic plan, and policies and procedures, the Support Worker functions as a member of a team in providing services designed to assist and support participants toward long term…
Added 4 days ago
Case Worker
The Salvation Army in Canada
St. Catharines, ON
Part-time
The Homelessness Services Worker is responsible to provide housing options and assistance to men within our shelter and the community at large. Perform casework and group related duties,…
Added 5 days ago
Case Worker
The Salvation Army Canada and Bermuda Territory
St. Catharines, ON
Part-time
The Homelessness Services Worker is responsible to provide housing options and assistance to men within our shelter and the community at large. Perform casework and group related duties,…
Added 9 days ago
Addictions Services Worker- Withdrawal Management- Part Time (2)
Sault Area Hospital
Sault Ste. Marie, ON
Part-time
Maintain ethical and professional standards in all interactions with clients, co-workers, other departments and agencies.
Added 3 months ago
HSE & Sustainability Coordinator
Magna International
Vaughan, Ontario
Full-time
Initiate sustainability projects for landfill diversion waste management, carbon neutrality, and energy reduction and energy

No more jobs.

Our Place Peel

Evening Intake Worker

Mississauga, ON, Canada

Pay: Up to $46,984 CAD / year
Experience: 1-2 years’ experience working with youth in a shelter/residential setting.
Posting language: English
Posted: Aug 31, 2026

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Original job description

Organization Overview:

Our Place Peel is a growing, community-based, non-profit charitable organization that is focused on providing shelter and outreach support for homeless and disadvantaged youth aged 16-24 in the Region of Peel. We are a leading organization recognized in the community for our commitment to providing youth in need with a safe environment and access to services to help them achieve independence and foster growth.

Our Place Peel’s mission is to empower youth through prevention, intervention, shelter, and community partnerships – fostering healing, growth, and lasting housing stability. Our vision is to ensure every youth has a safe, stable place to live.

What We Can Offer You:

Paid Time off
Casual Dress
On-site parking
Training and education allowance
100% employer paid benefits
Wellness program
Employee and Family Assistance program
Opportunities for Growth!

Position Profile:

The Evening Intake Worker is responsible for providing a welcoming, safe, and supportive first point of contact for youth who are experiencing homelessness, are at immediate risk of homelessness, or require housing-related assistance. Working within a trauma-informed, youth-centered, Housing First for Youth-aligned approach, the Intake Worker responds to all inquiries for service at Our Place Peel, completes initial screenings and gathering of call data, ensures accurate and timely documentation, identifies immediate safety concerns that require timely escalation, and coordinates access to emergency shelter, diversion, homelessness prevention, and community-based supports.

Role Overview:

Central Intake and Initial Response

Serve as a central point of contact for youth seeking emergency shelter, housing assistance, transitional housing access, diversion services or other supports.
Provide timely response to inquiries and referrals by telephone, email, in person and through designated referral systems.
Gather relevant information regarding the youth’s immediate circumstances, housing status, presenting needs and current level of risk.
Maintain accurate call logs and wait lists, as required.
Provide consistent, accurate, relevant, and timely information in all communications and data sets to support and inform decision-making.
In consultation with the Diversion team, determine the urgency of each request and prioritize response based on safety, vulnerability and immediate housing needs.

Screening, Assessment and Service Planning

Initiate the Diversion Assessment process for youth seeking shelter, and gather initial information about the caller, as required per intake and triage protocol.
Document the youth’s immediate shelter and housing needs, including where the youth stayed previously and where they may be able to safely stay that evening.
Identify immediate risks related to violence, abuse, human trafficking, mental health, substance use, medical needs, wand other identified risk factors.
Provide required information to prevention team as required for accurate and timely decision-making, as per youth assignment protocol.

Information, Referral and Service Navigation

Provide relevant referral information about shelter, housing, income, mental health, substance use, health, legal, education, employment, and community services to address the presenting issues of the caller
Facilitate warm referrals whenever possible rather than only providing contact information.
Maintain accurate records of referrals and services provided.
Develop and maintain effective working relationships with community partners and referral sources.
With the support of the Diversion team, maintain current knowledge of emergency shelters, transitional housing, supportive housing, rental supports, drop-in programs and other youth-serving resources.

Crisis Intervention and Safety

Respond calmly and appropriately to youth experiencing crisis, distress, conflict or heightened emotional states.
Use de-escalation, active listening, motivational interviewing and crisis-intervention techniques.
Provide a welcoming, respectful, non-judgmental and youth-friendly response to all individuals seeking assistance.
Consult with supervisors or appropriate clinical, crisis or emergency services when elevated risks are identified.

Documentation, Privacy and Data Management

Create and maintain accurate, objective and timely electronic and paper records.
Document inquiries, referrals, admissions, unsuccessful contacts, interventions, and service outcomes.
Enter information into the organization’s client database, tracking forms, and/or homelessness-management system in accordance with established requirements.
Protect the confidentiality, privacy and security of youth information.

Team Collaboration

Work collaboratively with shelter staff, Diversion Workers, Case Managers, and other staff and program teams.
Participate in shift exchanges, case consultations, team meetings, training, supervision and program-development activities.
Maintain professional and collaborative relationships with youth, colleagues, families, community partners and referral sources.
Follow organizational policies, collective-agreement requirements, health-and-safety practices and professional standards.
All other duties as required.

Qualifications:

Diploma in Social Services or equivalent combination of education and/or experience.
1-2 years’ experience working with youth in a shelter/residential setting.
Knowledge of homelessness, mental health and addictions an asset.
Knowledge of housing first for youth, trauma-informed care, and harm reduction practices an asset.
Knowledge of resources within the Region of Peel, specifically for youth.
Understanding of issues relating to youth homelessness and the barriers youth face in attaining and maintaining their housing, as well as an understanding of the broader housing sector in Peel.
Effective problem-solving, conflict-resolution, and crisis-intervention skills.
Strong written and verbal communication skills.
Ability to work rotating shifts, including some weekends and holidays.
May be required to support shelter operations or other operational needs, as required.
Valid First Aid, CPI/UMAB Certifications.
A valid Ontario’s full G Driver’s Licence is required, with a clean driver’s abstract. A $2,000,000 minimum liability car insurance coverage is also mandatory.
Completion of a successful Vulnerable Sector Check/Criminal Record Check will be a condition of employment.

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

How to Apply:

If you are a compassionate, highly motivated and results-oriented individual, with a passion for supporting youth, please send your updated resume and cover letter by clicking "Apply Now". We thank all applicants for their interest in Our Place Peel. We thank everyone that applies. Only qualified candidates selected for interviews will be contacted.

Our Place Peel is an equal opportunity employer. Accommodations for disabilities will be provided to support participation in all aspects of the recruitment process upon request.

We are dedicated to providing an atmosphere free from barriers in order to promote equity, inclusivity and diversity. We celebrate and welcome the diversity of all employees!

Job Types: Full-time, Permanent

Location: All sites including:

Country Inn & Suites (7040 Edwards Blvd, Mississauga)
Mississauga Youth Shelter (3579 Dixie Road, Mississauga)
Rutherford Road Youth Transitional House (5 Rutherford Road South, Brampton)
Head Office
Community

Hours of Work:

Evenings: 3:30 PM –11:30 PM

Apply About employer

More about this job

Responsibilities

The Evening Intake Worker serves as the primary point of contact for youth seeking shelter and housing support, conducting initial screenings and risk assessments. They facilitate service navigation, maintain accurate records, and provide crisis intervention while collaborating with the broader support team.

Requirements

Candidates must hold a diploma in Social Services or equivalent and possess 1-2 years of experience working with youth in a residential setting. A valid Ontario G driver's license, First Aid/CPI/UMAB certifications, and a successful Vulnerable Sector Check are mandatory.

Skills

Crisis intervention
Intake assessment
Case management
De-escalation
Active listening
Motivational interviewing
Documentation
Data management
Conflict resolution
Service navigation
Trauma-informed care
Harm reduction
Youth support
Referral coordination
Safety planning

Benefits

Paid time off
Casual dress
On-site parking
Training and education allowance
100% employer paid benefits
Wellness program
Employee and family assistance program

Visa sponsorship

Not detected in the job text

Keywords

Social Services
Youth Homelessness
Housing First
Trauma-Informed Care
Harm Reduction
Crisis Intervention
Intake
Shelter Operations
Case Management
Diversion
Mental Health
Addictions
First Aid
CPI
UMAB
Vulnerable Sector Check
Non-profit
Community Support
Data Entry
Referral Systems

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