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Our Place Peel

Housing First for Youth (HF4Y) Intensive Case Manager

Mississauga, ON, Canada

Pay: Up to $51,732 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

Organization Overview:

Our Place Peel is a growing, community-based, non-profit charitable organization that is focused on providing shelter and outreach support for homeless and disadvantaged youth in the Peel Region. We are a leading organization recognized in the community for our commitment to providing youth in need with a safe environment and access to services to help them achieve independence and foster growth.

Our Place Peel’s mission is to empower youth through prevention, intervention, shelter, and community partnerships – fostering healing, growth, and lasting housing stability. Our vision is to ensure every youth has a safe, stable place to live.

What We Can Offer You:

Paid Time off
Casual dress
On-site parking
Training and education allowance
100% employer-paid benefits
Wellness program
Employee and family assistance program
Opportunity for Growth!

Position Profile:

The Housing First For Youth (HF4Y) Intensive Case Manager provides intensive, client-centered case management to vulnerable and chronically homeless youth (ages 16–24) in the Region of Peel. Working within a trauma-informed, anti-oppressive, and harm reduction framework, the Case Manager supports youth in achieving housing stability and long-term well-being through assessment, planning, facilitation, care coordination, engagement, evaluation, and advocacy.

The Housing First For Youth (HF4Y) Intensive Case Manager empowers youth by drawing on their strengths and capabilities, promoting positive youth development, and facilitating timely access to the necessary supports to reduce the risk of homelessness and improve quality of life.

The Housing First For Youth (HF4Y) Intensive Case Manager will lead, engage and deliver the fundamentals of case management based on the following:

Trauma-Informed Care as the Foundation
Youth-Centered Assessment & Engagement
Holistic & Individualized Care Planning
Multidisciplinary Coordination & Advocacy
Harm Reduction Approach
Housing First for Youth Principles
Relationship Building & Emotional Regulation
Boundaries with Compassion
Strengths-Based & Anti-Oppressive Approach
Ongoing Review & Adaptation

Case Management Focus:

Leading from a racialized, trauma-informed framework and Housing First For Youth principles and best practices, provide intensive case management using a variety of strategies and approaches, including:

Assessment
Goal setting
Referrals and accompanying youth to appointments
Coordinating peer and group work
Building life skills
Troubleshooting and practical support
Mediation
Providing opportunity
Advocacy
Supporting collaboration and engagement
Systems navigation and capacity building
Helping youth build and maintain positive relationships and connections to meaningful people in their lives

Role Overview:

Demonstrate relentless engagement efforts and a strong belief in the capacity of youth to succeed
Conduct assessments, utilize care planning tools, facilitate care coordination, and advocate for options and services to meet youth’s comprehensive needs in order to achieve greater life stability
Provide case management to support and assist youth in developing and following through with comprehensive case plans that are designed to concentrate on barriers impacting housing readiness/stability and factors that promote connection, belonging, long-term wellness, and independent living skills
Utilize culturally appropriate interventions to help youth develop actionable goals
Manage individual progress of youth case plans and follow-up to ensure progress towards goals is being made; adjust goals as necessary in conversation with the youth
Develop, plan and implement a regular in-person visit schedule with youth where they are residing, with a requirement of in-person contact regularly as planned, more as required based on need and acuity as well as youth choice.
Coordinate with internal and external partners to help clients secure affordable and appropriate housing using a Housing First for Youth model and to ensure wraparound services are being offered, based on assessment of needs and goals. This may include, but are not limited to:
- Health care providers
- Mental health and wellness services
- Addictions supports
- Ethno-specific services and supports
- Housing and landlord relationships
- Aftercare supports
- Youth-specific supports that may include employment, education, connection with community, and more
Support youth in their housing goals by connecting youth to local services, increasing youth's familiarity with local/preferred neighbourhood, and promoting a youth's pro-social community involvement to decrease social isolation
Accompany youth to viewings and meetings when necessary and act as an advocate/support person
Demonstrate skill and situational awareness when engaging and/or transporting youth in the community to maintain appropriate safety precautions
Provide and/or coordinate with partners to provide life skills teaching to help build client capacity to maintain housing, especially focusing on tenancy skills and knowledge
Promote and encourage youth engagement and positive youth development in care path planning and establishing goals through engagement and rapport-building
Compile statistical information and prepare monthly reports as required for program evaluation and development and track key performance indicators
Maintain accurate records and abide by record keeping policies, including data entry into the client database
Participate on committees and task forces with other agencies addressing issues facing youth
Other duties as assigned

Qualifications:

Bachelor's Degree in Social Services or related field, a Masters would be considered an asset [or equivalent education (diploma) and experience combined with a registration/certification with a related accredited body, i.e., RSW, RSSW, RP, CYCP].
Experience supporting youth through evidence-based practices and frameworks.
Cultural competency sensitivity and commitment to working through an anti-oppressive, anti-racism framework.
Knowledge of housing first for youth, trauma-informed care, and harm reduction practices.
A minimum of 2-3 years’ case management experience supporting individuals, preferably with youth experiencing chronic homelessness, mental illness, and/or substance usage in obtaining housing, employment, educational and community engagement.
Ability to work collaboratively, problem-solve and motivate people with a proven skillset in interpersonal mediation and de-escalation skills.
Strong organizational, time management and planning skills with a proven ability to work independently with minimal supervision.
Understanding of issues relating to youth homelessness and the barriers youth face in attaining and maintaining their housing, as well as an understanding of the broader sector in Peel.
Experience with program evaluations and informed consent.
Knowledge of OW, PHIPP, ODSP, CAS and other forms of financial aid to obtain housing or prevent housing loss.
A willingness and ability to work based on the needs of programming and youth, which may require evening work and weekends.
A valid Ontario Driver’s License, access to a vehicle and $2,000,000 (minimum) liability car insurance coverage is mandatory.
Must be able to travel and support youth in the community and all Our Place Peel locations (local travel is required on a regular basis).
Valid CPI/ UMAB and First Aid/ CPR certifications.
Satisfactory Vulnerable Sector Police Check that meets the standards of Our Place Peel.
Must be able to work flexible hours including weekends, evenings and holidays and be work at multiple locations in Peel region, including designated emergency shelters, transitional housing, and in the community.

How to Apply:

If you are a compassionate, highly motivated and results-oriented individual, with a passion for supporting youth, please send your updated resume and cover letter by clicking "Apply Now". We thank all applicants for their interest in Our Place Peel. We thank everyone that applies. Only qualified candidates selected for interviews will be contacted.

Our Place Peel is an equal opportunity employer. Accommodations for disabilities will be provided to support participation in all aspects of the recruitment process upon request.

We are dedicated to providing an atmosphere free from barriers in order to promote equity, inclusivity and diversity. We celebrate and welcome the diversity of all employees!

DISCLAIMER

This job posting is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Job Type: Full-Time, Unionized Role

Vacancy: Current Opening

Address: Housing First For Youth (HF4Y) Intensive Case Managers are required to work across multiple sites including, but not limited to the following:

Country Inn & Suites (7040 Edwards Blvd, Mississauga)
Mississauga Youth Shelter (3579 Dixie Road, Mississauga)
Rutherford Road Youth Transitional House (5 Rutherford Road South, Brampton)
Community

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More about this job

Responsibilities

The Intensive Case Manager provides client-centered support to homeless youth by conducting assessments, developing care plans, and facilitating access to housing and community services. They lead engagement efforts, advocate for youth needs, and coordinate with multidisciplinary partners to foster long-term stability and independence.

Requirements

Candidates must hold a Bachelor's degree in Social Services or a related field and possess 2-3 years of case management experience with vulnerable populations. A valid Ontario driver's license, access to a vehicle, and relevant certifications like First Aid/CPR are mandatory requirements.

Skills

Case management
Trauma-informed care
Harm reduction
Crisis intervention
Advocacy
Relationship building
Conflict mediation
De-escalation
Care coordination
Systems navigation
Life skills coaching
Assessment
Goal setting
Record keeping
Cultural competency
Anti-oppressive practice

Benefits

Paid time off
Casual dress
On-site parking
Training and education allowance
100% employer-paid benefits
Wellness program
Employee and family assistance program

Visa sponsorship

Not detected in the job text

Keywords

Housing First for Youth
Case Management
Trauma-Informed Care
Harm Reduction
Social Services
Youth Homelessness
Anti-Oppressive Framework
Care Planning
Advocacy
Mediation
De-escalation
Life Skills
Community Engagement
Wraparound Services
Mental Health Support
Addictions Support
Ontario Driver's License
First Aid
CPR
Vulnerable Sector Police Check
Reporting
Data Entry
Client Database
Interpersonal Skills
Time Management
Collaboration
Systems Navigation
Capacity Building
Goal Setting
Assessment

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