Manager of Youth Services

Organization Overview

Our Place Peel is a growing, community-based, non-profit charitable organization that is focused on providing shelter and outreach support for homeless and disadvantaged youth aged 16-24 in the Region of Peel. We are a leading organization recognized in the community for our commitment to providing youth in need with a safe environment and access to services to help them achieve independence and foster growth.

Guided by the Housing First for Youth philosophy, our programs prioritize safe, stable housing as the foundation for positive youth development. We support young people living in our housing programs by offering individualized, youth-driven services that address both immediate needs and long-term goals. Through holistic supports focused on self-sufficiency, community integration, and skill-building, we empower youth to successfully transition to and sustain independent living.

Our Place Peel’s mission is to empower youth through prevention, intervention, shelter, and community partnerships – fostering healing, growth, and lasting housing stability. Our vision is to ensure every youth has a safe, stable place to live.

What We Can Offer You:

• Paid Time off
• Casual Dress
• On-site parking
• Training and education allowance
• 100% employer paid benefits
• Wellness program
• Employee and Family Assistance program
• Opportunities for Growth!

Position Profile:

Reporting to the Director of Youth Services and Wellness, you will guide the work of a multidisciplinary team including mental health and addictions specialists and intensive case managers. You will manage all clinical services and intensive case management functions at Our Place Peel, including crisis response services, individual and group clinical interventions, housing stabilization supports, and youth-centered case management. You will work with the Director to implement and maintain integrated practice standards informed by Assertive Community Treatment, Housing First for Youth, harm reduction, and trauma-informed care principles.

You will drive effective service coordination for youth with complex needs across organizational service areas, including central intake, shelter, housing, prevention services, and community partnerships.

The Manager of Youth Services will lead, elevate, engage and deliver the innovative and highly effective supports based on the following:

1. Trauma-Informed Principles
2. Clinical Assessment and Treatment Planning
3. Relationship-Centered Approach
4. Strengths-Based & Anti-Oppressive Approach
5. Housing First and Harm Reduction Philosophy
6. Multidisciplinary and Coordinated Care
7. Cultural Sensitivity & Intersectionality
8. Ongoing Supervision and Reflective Practice
9. Advocacy and Systems Navigation
10. Aftercare Support and Evaluation

Working within a trauma-informed, anti-oppressive, and harm reduction framework, the Manager of Youth Services supports a continuum of intervention services that promote housing stability, wellness, mental health recovery, and long-term positive outcomes for youth experiencing homelessness.

Role Overview:

• Lead integrated programs and services. Using Assertive Community Treatment, Housing First for Youth, and Harm Reduction principles and best practices, you will develop and manage the delivery of integrated and coordinated supports for youth (ages 16-24) receiving services from Our Place Peel. Overseeing a team of mental health and addictions specialists and intensive case managers, you will shape and evolve the team's vision, philosophy, and objectives while managing projects that align internal operations with the evolving landscape of wraparound support for youth experiencing homelessness. Programs in this portfolio include the following:

• Clinical interventions – You will oversee the delivery of rapid crisis response, mental health and addictions assessments, individual and group counselling, treatment planning, and clinical consultation across all organizational sites.
• Intensive Case Management – Using the Assertive Community Treatment model, you will oversee the delivery of youth-driven intensive case management services based on Housing First for Youth principles, including assessment, care planning, housing stabilization, systems navigation, advocacy, safety planning, and service coordination.
• Service Integration and Care Coordination - You will ensure effective integration between clinical services, shelter services, housing supports, prevention services, and community partners to facilitate seamless service delivery and positive youth outcomes.
• Ongoing Quality Improvement: You will continuously identify and address barriers to service access while monitoring program effectiveness and implementing evidence-informed improvements across both clinical and case management services.

• Provide team leadership. Within the Assertive Community Treatment model, you will lead youth assignments, team meetings, rounds, and group supervisions, fostering a cohesive multidisciplinary team that delivers high-quality care. You will provide clinical, practice-based, and administrative supervision to assigned teams and staff. You will lead multidisciplinary case consultations and support integrated service planning to ensure coordinated and client-centered care.
• Develop Internal Competencies & Capacity Building. You will assess, analyze and prioritize a training and capacity building plan to elevate the awareness and understanding of clinical modalities and competencies of all staff across the organization.
• Manage documentation. You will create annual work plans for yourself and your team, assign programming duties, and manage youth assignments to ensure prompt support based on service targets. You will establish and enhance systems for crisis triage, service planning, and workload distribution across assigned teams.
• Evaluate performance. You will conduct reviews of clinical practice, case management interventions, housing outcomes, service plans, and documentation standards to ensure high-quality service delivery and accountability.You will manage bi-annual file audits, provide constructive feedback, and evaluate direct reports to identify growth opportunities. You will participate in program evaluation and continuous improvement efforts.
• Manage incidents. You will address disciplinary procedures and grievances in consultation with the Senior Director of HR and in accordance with the CBA. You will review and approve serious occurrences and critical incident reports, ensuring appropriate follow-up within the clinical team.
• Provide oversight. You will work with managers and external partners to develop and deliver evidence-based, collaborative programs. You will oversee the acquisition of clinical resources and equipment and ensure the delivery of psychological health and safety practices at Our Place Peel. You will maintain strict client confidentiality and participate in the agency's on-call rotation.
• Ensure risk and compliance management. You will assess and mitigate risks, ensuring compliance with regulatory standards and adherence to professional codes of ethics. You will develop and execute risk management strategies for clinical services.
• Drive strategic planning. You will integrate research, innovation, and best practices into program delivery while collaborating with leadership and front-line teams to implement effective strategies. Through regular environmental scans, you will evaluate community needs, service delivery outcomes, and partnership opportunities, recommending policy and system improvements.
• Foster Equity, Diversity, and Belonging. You will embed cultural humility and inclusivity in case consultations and program delivery. Staying updated on best practices in equity and diversity, you will work with leadership to infuse these principles into all operations. As a role model, you will cultivate an inclusive organizational culture and develop leaders, integrating equity and belonging into all interactions and practices.

Qualifications:

• Education: You possess a Bachelor's Degree in Social Work, Psychology, Child and Youth Care, Health Sciences, or a related field; a Master's Degree is considered an asset. Registration with a relevant professional regulatory body is preferred. Additional education in mental health, addictions, housing and homelessness, or case management is considered an asset.
• Experience: You have a minimum 3 years of experience working as a supervisor/manager in the social service sector, preferably with individuals with complex mental health, serious mental illness, and substance use. Youth-specific experience is preferred. Familiarity with Housing First for Youth and Assertive Community Treatment Team models is preferred. Experience supervising multidisciplinary teams consisting of clinicians, case managers, and community support staff is strongly preferred.You have an understanding of concepts related to power and privilege, social location, equity, and intersectionality. You have demonstrable experience in implementing equity strategies in programs and services. You have site and team management experience, including exposure to human resource management (union experience is a strong asset), financial management, program management, evaluation design, or systems design.
• Knowledge:  You possess and can demonstrate strong knowledge of Housing First for Youth, Assertive Community Treatment principles, harm reduction practices, crisis intervention, coordinated care planning, housing stabilization, and youth homelessness service systems.You have a comprehensive knowledge of youth developmental stages, social ecology, and family systems. You are acutely aware of the impact of childhood, racial, and intergenerational trauma on youth development. You demonstrate an understanding of issues relating to youth homelessness and the barriers youth face in attaining and maintaining their housing, as well as an understanding of the broader housing sector in Peel.
• Leadership: You are a clinical leader with excellent communication, presentation, organization and interpersonal skills with a passion for supporting the most vulnerable and marginalized youth in our community. You leverage relevant information and critical analysis to make informed decisions, tackling problems with urgency and energy. You are passionate about mobilizing individuals and teams to drive change and collaborating with partners and stakeholders at all levels to build consensus.
• Ethics and Drive: You hold yourself to high moral standards, have a strong character and exercise sound judgment even in the most challenging situations. You are a champion of Equity, Inclusion and Belonging, specifically focusing on Anti-Black Racism. You are thoughtful in your choices and reflective in your guidance and practice, fostering learning, promoting innovation and introducing change for the better. You accept responsibility for decisions and actions and achieve results utilizing accountability strategies with staff.
• You have flexibility to work in a 24-hour, 7 days a week operation, while supporting an on-call rotation.
• You possess a valid Ontario’s full G Driver’s Licence is required, with a clean driver’s abstract.
• A $2,000,000 minimum liability car insurance coverage is also mandatory.
• Must be able to travel and support youth in the community and all Our Place Peel locations (local travel is required on a regular basis).
• You have valid CPI and/or UMAB and First Aid/ CPR certifications.
• You complete a successful Vulnerable Sector Check/Criminal Record Check as a condition of employment.

How to Apply:

If you are a compassionate, highly motivated and results-oriented individual, with a passion for supporting youth, please send your updated resume and cover letter by clicking "Apply Now". We thank all applicants for their interest in Our Place Peel. We thank everyone that applies. Only qualified candidates selected for interviews will be contacted.

Our Place Peel is an equal opportunity employer. Accommodations for disabilities will be provided to support participation in all aspects of the recruitment process upon request.

We are dedicated to providing an atmosphere free from barriers in order to promote equity, inclusivity and diversity. We celebrate and welcome the diversity of all employees!

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job

Job Type: Full-time

Vacancy: Current Opening

Location: All sites including:

• Country Inn & Suites (7040 Edwards Blvd, Mississauga)
• Mississauga Youth Shelter (3579 Dixie Road, Mississauga)
• Rutherford Road Youth Transitional House (5 Rutherford Road South, Brampton)
• Head Office
• Community