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Overhead Door

Edmonton General Manager

14904 - 135 Ave NW, Edmonton, AB, T5V 1R9, Canada

Job type: Full-time
Experience: 12+ years of progressive experience, with 5+ years in a management capacity
Posting language: English
Posted: Sep 21, 2026

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Original job description

Role:

Reporting to the Director of Operations, the General Manager will be responsible to lead and manage the branch including sales management, operations, administration, and warehouse including creating and managing the branch vision & culture. This individual will be involved in the selection, development, leadership, motivation, coaching, and management of his/her direct and indirect reports. In addition, the General Manager will be aligned with Support Services and the Executive Leadership Team to ensure overall vision is maintained.

Responsibilities

Responsible to lead, develop and manage the Branch resources, creating a culture that is rooted in safety, excellent customer service and a drive for results.

Recommend and implement necessary action to improve revenue generation and profitability within the branch and any satellite offices.

Deliver on branch margin and profitability targets.

Evaluate branch expenditures ensuring controllable expenses remain within monthly budget guidelines.

Work closely with corporate credit & collections to ensure that all procedures are properly carried out and branch A/R is collected in a timely manner.

Working with the branch sales team, develop market strategies to target potential customers in each channel.

Utilizing feedback from the branch sales team and customer contacts, determine customer needs and competitive pricing requirements.

Support and promote company-wide sales initiatives and ensure national account service requirements for the branch are met.

Maintain positive customer relationships, for CDS, in collaboration with and support of the sales team.

Identify, monitor and manage customer service standards, including timeliness and professionalism.

Mentor, coach and support the Field Operations Manager to deliver on direct labour utilization, margin and customer satisfaction metrics within the department.

Proactively support the CDS safety program and initiatives, comply with all safety policies and procedures (including customer site specific programs), and ensure utilization of safe work practices on site, in the warehouse and office.

Support the Warehouse Manager in development and maintenance of procedures to manage inventory turns, min-max levels, shipping and receiving, vendor warranty, and local purchasing.

Execute timely communication though regular meetings with branch employees, adhering to a minimum standard of the corporate and branch governance schedule.

Maintain a positive attitude and communication style with customers and employees in all circumstances.

Skills:

Ability to develop and implement processes

Strong organization and decision-making ability.

Good negotiation skills and persuasive ability

Valid driver’s license and ability to travel

Good analytical and problem-solving skills

Ability to prioritize and handle multiple tasks

Qualifications

Leadership - Personal:

• Values - Must be transparent and possess a strong set of personal values based on strong integrity – “Do the right thing”- in concert with those of the Company and the Division.

• Style - Must possess an effective, hands-on leadership style, capable of assessing situations, and challenging as a part of the senior leadership team. This person’s knowledge, experience and leadership style will garner

respect of both peers and subordinates.

• Capable of Building a Powerful team – Must be able to select, develop, engage and retain powerful people.

• Proactive – Must “make things happen” - use information to anticipate, communicate and help optimize bottom line results.

• Communication - Must have strong verbal and written communication skills; the ability to communicate even complex ideas and concepts in a concise, simple, and actionable manner.

• Energetic and Enthusiastic - truly enjoys working in a “make it happen” environment in which enthusiasm for the company’s products, mission, and service offerings is contagious.

Qualifications:

12+ years of progressive experience, with 5+ years in a management capacity

Experience in industry with a service and installation or distribution company, preferably in a construction environment

Successfully pass background check

To Apply:
If this career opportunity sounds like the right fit for you, apply online at creativedoor.com with your resume and include your salary expectations. Please add “ GENERAL MANAGER - EDMONTON” to the subject line of all correspondence.

Apply About employer

More about this job

Responsibilities

The General Manager is responsible for leading and managing branch operations, including sales, administration, and warehouse functions to ensure profitability and growth. They will foster a culture of safety and customer service while mentoring staff and aligning branch activities with corporate vision.

Requirements

Candidates must have over 12 years of progressive experience, with at least 5 years in a management capacity, preferably within the construction or service and installation industry. Strong leadership, communication, and analytical skills are essential, along with the ability to pass a background check.

Skills

Sales management
Operations management
Strategic planning
Leadership
Team development
Financial management
Budgeting
Safety compliance
Inventory management
Negotiation
Problem-solving
Analytical skills
Communication
Decision-making
Organization

Visa sponsorship

Not detected in the job text

Keywords

General Manager
Branch Management
Sales Management
Operations
Warehouse Management
Profitability
Revenue Generation
Customer Service
Safety Program
Inventory Turns
Field Operations
Construction Industry
Service and Installation
Strategic Planning
Budgeting
Credit and Collections
National Accounts
Leadership
Mentoring
Team Building
Communication
Analytical Skills
Negotiation
Decision Making
Process Improvement
Overhead Doors
Access Solutions
Vendor Warranty
Local Purchasing
Corporate Governance

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