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Overhead Door

Residential Coordinator

14904 - 135 Ave NW, Edmonton, AB, T5V 1R9, Canada

Job type: Full-time
Experience: 3-5 years of experience scheduling and dispatching field service
Posting language: English
Posted: Sep 25, 2026

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Original job description

Role: We have an immediate opening for a Residential Service Coordinator in our Edmonton Branch. Reporting to the Branch Office Supervisor, the Service Coordinator is vital to our everyday operations, and they take full ownership for the service cycle. This role is a permanent, full time position

Responsibilities

Responsibilities:

Schedule service and warranty calls with the customer.
Accurately completes documents required to process work orders and forwards them to the customer and / or sales; conducts follow-up to completion.
Ensures that amounts billed to customers are correct & follows up with customers to ensure timely payment, including collecting of purchase orders or Credit Card information from the customer.
Opens and closes work orders (including material and equipment sourcing) in a timely manner.
Distributes required paperwork to our technicians, parts department, and warehouse personnel.
Dispatches and communicates with our technicians for the required information relevant to the job prior to and during the service call cycle.
Regularly reviews and follows up on work orders and claims to obtain prompt payment.
Reviews technician time to ensure all time is approved by management and submitted to payroll in a timely manner.
Reviews all work orders and prepares them for final review by the Branch Office Supervisor. Ensures accuracy in parts, stories, time segments, highlights any potential discrepancies for the Branch Office Supervisor’s final review.
Processes warranty work orders for submission in accordance with company and manufacturer guidelines.
Ensures that defective parts are returned to the manufacturer / supplier in a timely manner.
Other duties, as assigned.

Skills:

A passion for creating a positive customer experience.
Exceptional written and oral communication skills.
Well organized, high level of accuracy and strong attention to detail.
Ability to handle stressful situations professionally; the ability to exhibit a professional manner in dealing with others and maintaining constructive working relationships.
Ability to effectively sell additional services or products to customer.
Ability to identify additional services or products that may benefit the customer and effectively communicate their value.
Ability to work and succeeding a team environment.

Qualifications

Qualifications:

3-5 years of experience scheduling and dispatching field service
Proficient with the usage of Microsoft Office Suite.
Superior resourcefulness, integrity, and solid work ethic.
Working knowledge of MS Outlook (including calendar) and Excel
Strong ability to multi-task and follow through with defined tasks.
Strong English language skills, required.
Minimum completed education – high school
Possess a valid Driver's License and vehicle
Must be able to successfully pass pre-employment screening requirements including background check

We offer:

A positive work environment with competitive pay and an excellent benefit plan
Comprehensive technical, safety and product training provided
Opportunity to build a long-term career with upward mobility
Excellent Health and Dental benefits offered for full time employees
COR Certified workplace
Equal opportunity employer

To Apply:

If this career opportunity sounds like the right fit for you, apply online at creativedoor.com with your resume and include your salary expectations. Please add “SERVICE COORDINATOR – EDMONTON" to the subject line of all correspondence.

Apply About employer

More about this job

Responsibilities

The Residential Service Coordinator manages the full service cycle, including scheduling service calls, dispatching technicians, and processing work orders. They are also responsible for billing accuracy, payment follow-ups, and ensuring all documentation meets company and manufacturer guidelines.

Requirements

Candidates must have 3-5 years of experience in scheduling and dispatching field service, along with proficiency in Microsoft Office. A valid driver's license, strong organizational skills, and the ability to pass a background check are required.

Skills

Scheduling
Dispatching
Customer service
Work order management
Microsoft Office Suite
MS Outlook
Excel
Communication
Organization
Attention to detail
Problem solving
Sales
Time management
Data entry
Conflict resolution

Benefits

Competitive pay
Excellent benefit plan
Technical training
Safety training
Product training
Health benefits
Dental benefits

Visa sponsorship

Not detected in the job text

Keywords

Residential Service Coordinator
Scheduling
Dispatching
Work orders
Warranty
Customer experience
Microsoft Office
MS Outlook
Excel
Billing
Payroll
Technician support
Inventory management
Field service
Overhead door industry
COR Certified
Background check
Administrative support

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