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Added 8 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Fernie, BC
- Internship
…alongside a seasoned clinic owner and a skillful, supportive office manager and staff that will lend their expertise in billing and panel management - creating the perfect environment for…
Added 8 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Fernie, BC
- Internship
…alongside a seasoned clinic owner and a skillful, supportive office manager and staff that will lend their expertise in billing and panel management - creating the perfect environment for…
Added 53 mins ago
W
(CAN) Self Checkout Attendant
Walmart
Yorkton, SK
- Part-time
…and escalate cash or technical issues to the Customer Service…
Added 1 hour ago
H
Quarry Manager
High5
Exshaw, AB
- Full-time
Serve as a key member of the Plant Leadership Team, contributing to a high-performance culture focused on safety, quality, continuous improvement, and operational excellence
Added 1 hour ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Yorkton, SK
- Full-time
…and escalate cash or technical issues to the Customer Service…
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…acquisition, treatment and radiation protection to deliver high quality care to their…
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…acquisition, treatment and radiation protection to deliver high quality care to their…
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…acquisition, treatment and radiation protection to deliver high quality care to their…
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…acquisition, treatment and radiation protection to deliver high quality care to their…
Added 1 hour ago
WC
Self checkout attendant
Walmart Canada
AB · Edmonton, AB
- Full-time
…and escalate cash or technical issues to the Customer Service…
Added 1 hour ago
H
Physical Therapist Degree
HealthCareersInSask.ca
Regina, SK
- Full-time
Job Description: This position reports to a Manager/Rehabilitation Coordinator and is responsible for the assessment and treatment of clients. Staff Therapists have the knowledge to assess…
Added 1 hour ago
H
Physical Therapist Degree
HealthCareersInSask.ca
Regina, SK
- Part-time
Job Description: This position reports to the Manager/Team Leader and is responsible for the assessment and treatment of clients. A commitment to a philosophy of a team approach and family…
Added 1 hour ago
H
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Job Description: The Registered Nurse A is responsible to the Nursing Unit Manager or Director of Nursing. The Registered Nurse A is responsible for maintaining a high standard of patient…
Added 1 hour ago
SI
CRM Analyst
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
- Full-time
Reporting to the Manager, Admissions and Advisory Services, the CRM Analyst is responsible for the day-to-day functional administration of CRM admissions system, including system…
Added 1 hour ago
SI
Office Administrator, Student Supports & Admissions
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
- Full-time
Added 1 hour ago
WC
ASSET PROTECTION ASSOCIATE
Walmart Canada
Orangeville, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 1 hour ago
CC
Manager, Fundraising Communications
Canadian Cancer Society
Montreal, QC
- Full-time
Job Title: Manager, Fundraising Communications, Quebec and French Canada
Added 1 hour ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Calgary, AB
- Full-time
Job Title: Senior Manager, Donor Communications
Added 1 hour ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Halifax, NS
- Full-time
Job Title: Senior Manager, Donor Communications
Added 1 hour ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
St. John's, NL
- Full-time
Job Title: Senior Manager, Donor Communications
Added 1 hour ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Quebec, QC
- Full-time
Job Title: Senior Manager, Donor Communications
Added 1 hour ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Montreal, QC
- Full-time
Job Title: Senior Manager, Donor Communications
Added 1 hour ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Ottawa, ON
- Full-time
Job Title: Senior Manager, Donor Communications
Added 1 hour ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Prince George, BC
- Full-time
Job Title: Senior Manager, Donor Communications
Added 1 hour ago
IM
Production Manager – Modular Manufacturing
Ironwood Manufactured Homes
Woodstock, NB
- Full-time
About Us: Ironwood Manufactured Homes is a leading innovator in the modular manufacturing industry, providing high-quality, sustainable, and cost-effective building solutions. Our team is…

OXARO Inc.

Bilingual Adjudicator / Case Manager

Ottawa, ON, Canada

Salary Range: $60,000 - $90,000 annually, plus benefits. · Full-time

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Job details

Pay: Salary Range: $60,000 - $90,000 annually, plus benefits.
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Location: Ottawa, ON (Hybrid/On-site)

Security Clearance: Reliability (or eligibility to obtain)

Vacancy Status: This posting is for a new vacancy. We are actively hiring for this position.

Salary Range: $60,000 - $90,000 annually, plus benefits.

About Us

Where people, processes, and technology align – that’s the OXARO effect. We provide customized digital operations and cloud, digital, and organizational transformation consulting services. OXARO focuses exclusively on bringing the Canadian public sector leading tools and technologies while upholding stringent security, privacy, and compliance regulations. OXARO is a joint venture by Raymond Chabot Grant Thornton and Doane Grant Thornton, member firms of Grant Thornton International Ltd., active in some 150 countries worldwide. Based in Ottawa, Ontario, our team of 150+ experts empower the Canadian public service in providing our citizens with dynamic solutions from modern government.

The Role

OXARO is looking for a Senior Case Manager for one of our programs. This position requires prior case management experience, working knowledge of claims management principles, and technological know-how to support OXARO’s clients. These individuals will provide professional expertise and monitor performance to ensure that objectives are achieved within scheduled timelines.

Day-to-Day Responsibilities

Communicate with applicants, client members and staff in a compassionate and accurate manner.
Apply adjudication principles related to causation.
Manage the full claims lifecycle, including intake meetings, collection and validation of records and drafting final recommendation reports.
Ensure fair, consistent and data-driven assessments aligned with defined processes and eligibility criteria.
Interpret policies and apply sound judgment throughout the adjudication process.
Provide applicants with program information and case status updates.
Use case management systems to administer cases, maintain notes and manage records.
Deliver high-quality service in both official languages when interacting with applicants and stakeholders.
Participate in meetings with the program funder.
Ensure compliance with company policies, procedures and applicable regulations.
Foster a positive and productive working environment.
Adhere to OXARO’s GREAT values.
Perform other related duties as required.

What You Bring To The Table

10+ years of experience determining eligibility for complex benefits or services, adjudicating claims or adjusting complex claims involving serious loss within compensation programs.
Strong customer service skills, including experience managing dissatisfied applicants or customers.
Experience with data processing and document management.
Strong interpersonal and communication skills for clear and effective interaction with applicants.
Currently residing in the Ottawa-Gatineau region and holding, or being eligible to obtain, a Government of Canada Reliability or Secret security clearance.
University degree, related certification or formal training in claims adjudication or adjusting.
Bilingual in English and French.

Assets

Advanced proficiency in Excel, including data analysis and the ability to transform complex datasets into clear, actionable insights and reports that support decision-making.

Why Join Us?

Make an Impact: Play a key role in modernizing Canada's public sector and see the direct impact of your work on our communities.
Career Growth: As a fast-growing company, we offer significant opportunities for professional development and career advancement.
Collaborative Culture: Join a supportive and collaborative team where your ideas are valued and you can learn from some of the best in the industry.
Challenging Projects: Work on a variety of interesting and complex projects that will keep you engaged and continuously learning.

AI Disclosure: We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed by our recruitment team.

OXARO is committed to fostering an inclusive, equitable and respectful workplace where every individual feels valued and empowered to contribute their best. We believe that diversity drives innovation and strengthens our ability to serve our clients and communities. We are dedicated to ensuring a fair and unbiased recruitment process and welcome applications from members of the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities and members of visible minorities.

Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.

We sincerely thank all applicants for their interest in this opportunity. While we appreciate every application, only those selected for an interview will be contacted.

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More about this job

Responsibilities

Manage claims from intake through final recommendations, including collecting and validating records, assessing eligibility and causation, and maintaining case files. Communicate with applicants and stakeholders in both official languages, provide case updates, and ensure fair, consistent assessments that comply with program policies and regulations.

Requirements

Requires 10 or more years of experience adjudicating complex claims or determining eligibility for complex benefits or services, along with strong customer service, data processing, document management, and communication skills. Candidates must be bilingual in English and French, reside in the Ottawa-Gatineau region, hold or be eligible for Government of Canada Reliability or Secret clearance, and have a university degree, related certification, or formal training in claims adjudication or adjusting.

Skills

Claims Adjudication
Case Management
Claims Management
Eligibility Assessment
Causation Analysis
Claims Lifecycle Management
Document Management
Data Processing
Customer Service
Applicant Communication
Policy Interpretation
Records Validation
Report Writing
Case Management Systems
Excel Data Analysis
English-French Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

Claims Adjudication
Case Management
Claims Management
Eligibility Criteria
Causation
Complex Claims
Compensation Programs
Benefits Eligibility
Claims Lifecycle
Intake Meetings
Records Collection
Records Validation
Recommendation Reports
Policy Interpretation
Data-Driven Assessments
Data Processing
Document Management
Case Management Systems
Excel
Data Analysis
Government of Canada Reliability Clearance
Secret Security Clearance
English
French
Public Sector
Regulatory Compliance

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