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Added 5 mins ago
SR
Change Manager
Swim Recruiting
Vancouver, BC
- $70 to $80 CAD / hour
- Contract
5-10 years as a change manager, leading change management or large-scale transformation work, plus a bachelor’s degree in business, operations, or a related area
Added 5 mins ago
QR
Manager/Senior Manager, Marketing & Leasing
Q Residential
Toronto, ON
- Full-time
Reporting to the Asset Management team and working closely with Property Management, Leasing and Operations, the Marketing Manager will be responsible for leading Q Residential marketing…
Added 5 mins ago
AC
Account Director - Integrated
AIP Connect
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Function as primary point of contact for mid-to-senior client (eg./ Brand Manager to Senior Brand Manager).
Added 5 mins ago
IT
Estimator / Project Coordinator
InTandem Talent
Hamilton, ON
- Full-time
SB Canada is hiring an Estimator / Project Coordinator to support our Major Projects group, which covers projects across Canada. Working under the direction of the Senior Estimator /…
Added 5 mins ago
T
Senior Group Risk Analyst, ILED (5026)
TD
Toronto, ON
- Full-time
Support technology solution projects and change requests, related to the operational risk loss event data and MERLIN operations, by working with technology and risk partners to ensure…
Added 5 mins ago
IT
Estimator / Project Coordinator – Major Projects
InTandem Talent
Hamilton, ON
- Full-time
SB Canada is hiring an Estimator / Project Coordinator to support our Major Projects group, which covers projects across Canada. Working under the direction of the Senior Estimator /…
Added 5 mins ago
B
Senior Manager, First Party Fraud Analytics - Lending
BMO
Toronto, ON · FCP
- Full-time
We are seeking a senior analytical leader to advance BMO’s First Party Fraud (FPF) analytics capabilities. This role is accountable for executing data-driven strategies that proactively…
Added 5 mins ago
B
Senior Manager, First Party Fraud Analytics - Onboarding
BMO
Toronto, ON · FCP
- Full-time
We are seeking a senior analytical leader to advance BMO’s First Party Fraud (FPF) analytics capabilities. This role is accountable for executing data-driven strategies that proactively…
Added 5 mins ago
B
Senior Manager, First Party Fraud Analytics - Cards
BMO
Toronto, ON · FCP
- Full-time
We are seeking a senior analytical leader to advance BMO’s First Party Fraud (FPF) analytics capabilities. This role is accountable for executing data-driven strategies that proactively…
Added 5 mins ago
B
Senior Manager, First Party Fraud Analytics - Business Banking
BMO
Toronto, ON · FCP
- Full-time
We are seeking a senior analytical leader to advance BMO’s First Party Fraud (FPF) analytics capabilities. This role is accountable for executing data-driven strategies that proactively…
Added 5 mins ago
D
HR Manager
DWF
Toronto, ON
- Full-time
The HR Manager will provide strategic and operational HR support, guidance and expertise across the business, leveraging DWF’s Global Operating Model to deliver service excellence.
Added 5 mins ago
A
Technology - Director / Senior Director, SAP Program Manager
Aritzia
Vancouver, BC
- Full-time
With a Global Support Campus in Vancouver and additional Support Office hubs in major cities across North America - including Toronto, New York, Los Angeles and Seattle - our workplace…
Added 20 mins ago
TFT - Manager, Quality & Performance
Canadian Mental Health Association - Windsor Essex County
Windsor, ON
This role supports the Director as the organizational lead for the accreditation process, in collaboration with CMHA senior leadership, compliance with performance measures as identified in…
Added 20 mins ago
RP
Planning Manager – Production Planning & Manufacturing
Remote People
Calgary, AB
- Full-time
We're hiring on behalf of one of our established manufacturing partners in Toronto for an experienced Planning Manager to lead production planning, master scheduling, material requirements…
Added 20 mins ago
SS
Scheduling and Operations Analyst -Temporary Full Time (6 Month Contract)
Sienna Senior Living
Markham, ON
- Full-time
Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for…
Added 20 mins ago
Manager, Compliance Risk & Control Assessments - Global Compliance
Scotiabank
Toronto, ON
…individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing…
Added 35 mins ago
AT
Warehouse Associate
Atlas Tools & Machinery
Vaughan, ON
- Full-time
…the efficiency and effectiveness of the distribution center operations. This position is focused on ensuring that all processes and workflows are executed with the utmost precision and…
Added 35 mins ago
D
HR Manager
DWF
Quebec, QC
- Full-time
The HR Manager will provide strategic and operational HR support, guidance and expertise across the business, leveraging DWF’s Global Operating Model to deliver service excellence.
Added 35 mins ago
SR
Senior Payroll Specialist
Swim Recruiting
Burnaby, BC
- $75,000 to $85,000 CAD / year
- Full-time
On behalf of our client, SWIM is seeking a new Senior Payroll Specialist. This new employee will report directly into the Senior Manager, Accounting & Finance and will work alongside other…
Added 35 mins ago
D
Human Resources Manager
DWF
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The HR Manager will provide strategic and operational HR support, guidance and expertise across the business, leveraging DWF’s Global Operating Model to deliver service excellence.
Added 35 mins ago
E
Principal Electrical Engineer - Battery Energy Storage Systems (BESS)
Enbridge
Calgary, AB · Toronto, ON
- Full-time
In this role, you will serve as a senior technical authority for electrical systems across our utility-scale battery energy storage portfolio. You will shape engineering standards and asset…
Added 35 mins ago
S
Manager, Internal Controls - CA
Stantec
Edmonton, AB
- Full-time
As a member of the Stantec Internal Controls (IC) team, the Manager, Internal Controls plays a key role in driving and supporting Stantec’s global internal control environment, with a…
Added 35 mins ago
KF
Senior Project Manager
Keller Foundations, Ltd.
Halton Hills, Ontario
- Other
Keller is looking for an experienced Senior Project Manager based out of our Acton, ON location.
Added 50 mins ago
VC
Legal Counsel 3
Vancouver Coastal Health
Vancouver, BC
- $60.78 to $87.37 CAD / hour
- Full-time
Reporting to Senior Legal Counsel, the Legal Counsel 3 possesses the strong leadership abilities required to provide strategic legal advice and litigation support to leaders and staff…
Added 50 mins ago
Director, Content Marketing
Viral Nation Inc.
Canada
…fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the…

OXARO Inc.

Bilingual Adjudicator / Case Manager

Ottawa, ON, Canada

Salary Range: $60,000 - $90,000 annually, plus benefits. · Full-time

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Job details

Pay: Salary Range: $60,000 - $90,000 annually, plus benefits.
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Location: Ottawa, ON (Hybrid/On-site)

Security Clearance: Reliability (or eligibility to obtain)

Vacancy Status: This posting is for a new vacancy. We are actively hiring for this position.

Salary Range: $60,000 - $90,000 annually, plus benefits.

About Us

Where people, processes, and technology align – that’s the OXARO effect. We provide customized digital operations and cloud, digital, and organizational transformation consulting services. OXARO focuses exclusively on bringing the Canadian public sector leading tools and technologies while upholding stringent security, privacy, and compliance regulations. OXARO is a joint venture by Raymond Chabot Grant Thornton and Doane Grant Thornton, member firms of Grant Thornton International Ltd., active in some 150 countries worldwide. Based in Ottawa, Ontario, our team of 150+ experts empower the Canadian public service in providing our citizens with dynamic solutions from modern government.

The Role

OXARO is looking for a Senior Case Manager for one of our programs. This position requires prior case management experience, working knowledge of claims management principles, and technological know-how to support OXARO’s clients. These individuals will provide professional expertise and monitor performance to ensure that objectives are achieved within scheduled timelines.

Day-to-Day Responsibilities

Communicate with applicants, client members and staff in a compassionate and accurate manner.
Apply adjudication principles related to causation.
Manage the full claims lifecycle, including intake meetings, collection and validation of records and drafting final recommendation reports.
Ensure fair, consistent and data-driven assessments aligned with defined processes and eligibility criteria.
Interpret policies and apply sound judgment throughout the adjudication process.
Provide applicants with program information and case status updates.
Use case management systems to administer cases, maintain notes and manage records.
Deliver high-quality service in both official languages when interacting with applicants and stakeholders.
Participate in meetings with the program funder.
Ensure compliance with company policies, procedures and applicable regulations.
Foster a positive and productive working environment.
Adhere to OXARO’s GREAT values.
Perform other related duties as required.

What You Bring To The Table

10+ years of experience determining eligibility for complex benefits or services, adjudicating claims or adjusting complex claims involving serious loss within compensation programs.
Strong customer service skills, including experience managing dissatisfied applicants or customers.
Experience with data processing and document management.
Strong interpersonal and communication skills for clear and effective interaction with applicants.
Currently residing in the Ottawa-Gatineau region and holding, or being eligible to obtain, a Government of Canada Reliability or Secret security clearance.
University degree, related certification or formal training in claims adjudication or adjusting.
Bilingual in English and French.

Assets

Advanced proficiency in Excel, including data analysis and the ability to transform complex datasets into clear, actionable insights and reports that support decision-making.

Why Join Us?

Make an Impact: Play a key role in modernizing Canada's public sector and see the direct impact of your work on our communities.
Career Growth: As a fast-growing company, we offer significant opportunities for professional development and career advancement.
Collaborative Culture: Join a supportive and collaborative team where your ideas are valued and you can learn from some of the best in the industry.
Challenging Projects: Work on a variety of interesting and complex projects that will keep you engaged and continuously learning.

AI Disclosure: We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed by our recruitment team.

OXARO is committed to fostering an inclusive, equitable and respectful workplace where every individual feels valued and empowered to contribute their best. We believe that diversity drives innovation and strengthens our ability to serve our clients and communities. We are dedicated to ensuring a fair and unbiased recruitment process and welcome applications from members of the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities and members of visible minorities.

Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.

We sincerely thank all applicants for their interest in this opportunity. While we appreciate every application, only those selected for an interview will be contacted.

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More about this job

Responsibilities

Manage claims from intake through final recommendations, including collecting and validating records, assessing eligibility and causation, and maintaining case files. Communicate with applicants and stakeholders in both official languages, provide case updates, and ensure fair, consistent assessments that comply with program policies and regulations.

Requirements

Requires 10 or more years of experience adjudicating complex claims or determining eligibility for complex benefits or services, along with strong customer service, data processing, document management, and communication skills. Candidates must be bilingual in English and French, reside in the Ottawa-Gatineau region, hold or be eligible for Government of Canada Reliability or Secret clearance, and have a university degree, related certification, or formal training in claims adjudication or adjusting.

Skills

Claims Adjudication
Case Management
Claims Management
Eligibility Assessment
Causation Analysis
Claims Lifecycle Management
Document Management
Data Processing
Customer Service
Applicant Communication
Policy Interpretation
Records Validation
Report Writing
Case Management Systems
Excel Data Analysis
English-French Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

Claims Adjudication
Case Management
Claims Management
Eligibility Criteria
Causation
Complex Claims
Compensation Programs
Benefits Eligibility
Claims Lifecycle
Intake Meetings
Records Collection
Records Validation
Recommendation Reports
Policy Interpretation
Data-Driven Assessments
Data Processing
Document Management
Case Management Systems
Excel
Data Analysis
Government of Canada Reliability Clearance
Secret Security Clearance
English
French
Public Sector
Regulatory Compliance

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