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Added 7 mins ago
W
(CAN) Stocking 1 & 2 Coach
Walmart
Kirkland, QC
- Full-time
Leads and develops a team of hourly associates to deliver positive customer experience through friendly, helpful service and execution of store processes.
Added 7 mins ago
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Senior Audit Manager - Capital Markets
BMO
Toronto, ON · FCP
- Full-time
Provides proactive leadership and direction to team members as may be required.
Added 7 mins ago
K
Manager - Governance, Risk & Compliance Services / Internal Audit (Financial Services)
KPMG
ON · Toronto, Ontario
- Full-time
Able to lead cross functional teams comprised of diverse backgrounds and skill sets and mentoring junior staff
Added 7 mins ago
CF
Business Development Representative
Classic Fire + Life Safety
Guelph, ON
- Full-time
…industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals.…
Added 7 mins ago
H
Clinical Services Supervisor – Integrated Services
HealthCaringKW
Kitchener, ON
- Full-time
9. Regularly review and analyze service delivery and other relevant data and provide interpretive information to staff and leadership to support decision-making.
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Administrative Assistant
Walker
Woodbridge, ON
- Full-time
…corporate meetings and arranging appointments with internal staff and external visitors to optimize use of time for the General Manager and National Sales Manager; also manages emails for…
Added 7 mins ago
LC
Produce Department Manager Full Time Day
Loblaw Companies Limited
Toronto, ON
- Full-time
- Exceptional customer service skills with a talent for building customer loyalty
Added 7 mins ago
CE
Bar Supervisor - Pigeonhole Downtown
Concorde Entertainment Group
AB · Calgary, AB
- Full-time
…limited to coordination of sales, training, employee and guest service, opening and/or closing, and service recovery where needed. The Bar Supervisor must ensure a positive company image is…
Added 7 mins ago
Area Director
Active Start Child Care
Edmonton, AB
Reporting to senior leadership, the Area Director is responsible for the overall operational performance, quality, compliance and success of multiple Active Start childcare centres. You…
Added 7 mins ago
P
Part Time Flex Sales Associate
Pandora
Saskatoon, SK
- Part-time
Flexible Sales Associate (Part-Time) is a role that fits your lifestyle. As a Flexible Staff Associate, you’ll jump in when it matters most (peak hours) to deliver incredible fan…
Added 22 mins ago
EI
Environmental Professional / Project Coordinator
Ecoventure Inc
AB · Edmonton, AB
- Full-time
§ Schedule field staff, subcontractors, and equipment.
Added 22 mins ago
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Controllership and Risk Lead
Health | Santé
Toronto, ON
- $86,379 to $127,288 CAD / year
- Full-time
provide technical leadership, guidance, and training to staff
Added 22 mins ago
SR
Scheduling Coordinator
Staff Relief Healthcare Services Inc.
Toronto, ON · North York, ON
- Full-time
Staff Relief is seeking a motivated individual looking to help support our scheduling and customer service team.
Added 22 mins ago
CC
Collision Centre General Manager
CSN Collision
Waterloo, ON
- $95,000 to $130,000 CAD / year
- Full-time
…expertise in autobody repair, managerial skills, and customer service acumen. The manager ensures that repairs are completed efficiently, safely, and to the highest quality standards while…
Added 22 mins ago
A
Sr. Environmental Professional (Contaminated Sites)
AECOM
Winnipeg, MB
- $90,000 to $125,000 CAD / year
- Full-time
Provide mentorship and technical guidance to junior/int staff and field technicians.
Added 22 mins ago
Store MANAGER - Contract
The Aldo Group Inc / Le Groupe Aldo Inc.
Brampton, ON
…coming back. You balance business goals with people-focused leadership, developing your team, and creating a culture of accountability, collaboration, and high…
Added 22 mins ago
TI
Resource Coordinator
Tacten Industrial Inc
Fort McMurray, AB
- Full-time
Providing staff with clear communications/information regarding their work assignments
Added 22 mins ago
RM
Appeals Specialist
Regional Municipality of Peel
Brampton, ON
- Other
…divisions within the Human Services department to enhance effective service delivery, identify gaps in services and efficiencies, and plan, influence and create solutions that positively…
Added 22 mins ago
SJ
Assistant Store Manager - Peoples Jewellers - Sunridge Mall
Signet Jewelers
Calgary, AB · Canada - Sunridge Mall - Calgary, AB
- Full-time
…education, skills and internal projects. To add your Military Service and tenure, select “Personal” and click…
Added 22 mins ago
E
Administrator/General Manager/Executive Director
Extendicare
Maple, ON · Sherwood Court
- Full-time
Added 22 mins ago
First Cook (Fly In- Fly Out)
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AB · Edmonton, Alberta
Prepare service for three (3) daily meals; Buffet Breakfast, Lunch and Dinner.
Added 22 mins ago
First Cook (Fly In- Fly Out)
Matrix Camps and Logistics
Yellowknife, NT
Prepare service for three (3) daily meals; Buffet Breakfast, Lunch and Dinner.
Added 22 mins ago
CC
Collision Centre General Manager
CSN Collision
Waterloo, ON
- $95,000 to $130,000 CAD / year
- Full-time
…expertise in autobody repair, managerial skills, and customer service acumen. The manager ensures that repairs are completed efficiently, safely, and to the highest quality standards while…
Added 22 mins ago
P
Part Time Flex Sales Associate
Pandora
Saskatoon, SK
- Part-time
Flexible Sales Associate (Part-Time) is a role that fits your lifestyle. As a Flexible Staff Associate, you’ll jump in when it matters most (peak hours) to deliver incredible fan…
Added 22 mins ago
C
Guest Attendant Memory Living
Chartwell
Oakville, ON
- Full-time
Are you passionate about making a difference in the lives of older adults through compassionate care and exceptional service? As a Guest Attendant at Chartwell, you’ll provide personal…

OXARO Inc.

Bilingual Adjudicator / Case Manager

Ottawa, ON, Canada

Salary Range: $60,000 - $90,000 annually, plus benefits. · Full-time

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Job details

Pay: Salary Range: $60,000 - $90,000 annually, plus benefits.
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Location: Ottawa, ON (Hybrid/On-site)

Security Clearance: Reliability (or eligibility to obtain)

Vacancy Status: This posting is for a new vacancy. We are actively hiring for this position.

Salary Range: $60,000 - $90,000 annually, plus benefits.

About Us

Where people, processes, and technology align – that’s the OXARO effect. We provide customized digital operations and cloud, digital, and organizational transformation consulting services. OXARO focuses exclusively on bringing the Canadian public sector leading tools and technologies while upholding stringent security, privacy, and compliance regulations. OXARO is a joint venture by Raymond Chabot Grant Thornton and Doane Grant Thornton, member firms of Grant Thornton International Ltd., active in some 150 countries worldwide. Based in Ottawa, Ontario, our team of 150+ experts empower the Canadian public service in providing our citizens with dynamic solutions from modern government.

The Role

OXARO is looking for a Senior Case Manager for one of our programs. This position requires prior case management experience, working knowledge of claims management principles, and technological know-how to support OXARO’s clients. These individuals will provide professional expertise and monitor performance to ensure that objectives are achieved within scheduled timelines.

Day-to-Day Responsibilities

Communicate with applicants, client members and staff in a compassionate and accurate manner.
Apply adjudication principles related to causation.
Manage the full claims lifecycle, including intake meetings, collection and validation of records and drafting final recommendation reports.
Ensure fair, consistent and data-driven assessments aligned with defined processes and eligibility criteria.
Interpret policies and apply sound judgment throughout the adjudication process.
Provide applicants with program information and case status updates.
Use case management systems to administer cases, maintain notes and manage records.
Deliver high-quality service in both official languages when interacting with applicants and stakeholders.
Participate in meetings with the program funder.
Ensure compliance with company policies, procedures and applicable regulations.
Foster a positive and productive working environment.
Adhere to OXARO’s GREAT values.
Perform other related duties as required.

What You Bring To The Table

10+ years of experience determining eligibility for complex benefits or services, adjudicating claims or adjusting complex claims involving serious loss within compensation programs.
Strong customer service skills, including experience managing dissatisfied applicants or customers.
Experience with data processing and document management.
Strong interpersonal and communication skills for clear and effective interaction with applicants.
Currently residing in the Ottawa-Gatineau region and holding, or being eligible to obtain, a Government of Canada Reliability or Secret security clearance.
University degree, related certification or formal training in claims adjudication or adjusting.
Bilingual in English and French.

Assets

Advanced proficiency in Excel, including data analysis and the ability to transform complex datasets into clear, actionable insights and reports that support decision-making.

Why Join Us?

Make an Impact: Play a key role in modernizing Canada's public sector and see the direct impact of your work on our communities.
Career Growth: As a fast-growing company, we offer significant opportunities for professional development and career advancement.
Collaborative Culture: Join a supportive and collaborative team where your ideas are valued and you can learn from some of the best in the industry.
Challenging Projects: Work on a variety of interesting and complex projects that will keep you engaged and continuously learning.

AI Disclosure: We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed by our recruitment team.

OXARO is committed to fostering an inclusive, equitable and respectful workplace where every individual feels valued and empowered to contribute their best. We believe that diversity drives innovation and strengthens our ability to serve our clients and communities. We are dedicated to ensuring a fair and unbiased recruitment process and welcome applications from members of the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities and members of visible minorities.

Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.

We sincerely thank all applicants for their interest in this opportunity. While we appreciate every application, only those selected for an interview will be contacted.

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More about this job

Responsibilities

Manage claims from intake through final recommendations, including collecting and validating records, assessing eligibility and causation, and maintaining case files. Communicate with applicants and stakeholders in both official languages, provide case updates, and ensure fair, consistent assessments that comply with program policies and regulations.

Requirements

Requires 10 or more years of experience adjudicating complex claims or determining eligibility for complex benefits or services, along with strong customer service, data processing, document management, and communication skills. Candidates must be bilingual in English and French, reside in the Ottawa-Gatineau region, hold or be eligible for Government of Canada Reliability or Secret clearance, and have a university degree, related certification, or formal training in claims adjudication or adjusting.

Skills

Claims Adjudication
Case Management
Claims Management
Eligibility Assessment
Causation Analysis
Claims Lifecycle Management
Document Management
Data Processing
Customer Service
Applicant Communication
Policy Interpretation
Records Validation
Report Writing
Case Management Systems
Excel Data Analysis
English-French Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

Claims Adjudication
Case Management
Claims Management
Eligibility Criteria
Causation
Complex Claims
Compensation Programs
Benefits Eligibility
Claims Lifecycle
Intake Meetings
Records Collection
Records Validation
Recommendation Reports
Policy Interpretation
Data-Driven Assessments
Data Processing
Document Management
Case Management Systems
Excel
Data Analysis
Government of Canada Reliability Clearance
Secret Security Clearance
English
French
Public Sector
Regulatory Compliance

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