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Added 7 mins ago
TA
Full-Time Sales Representative – Edmonton, AB
The Acquisition Group
AB
- Full-time
Added 21 mins ago
L
Holiday Customer Service Representative (Fixed Term)
LCBO
Ottawa, ON
- Part-time
The LCBO is seeking Holiday Customer Service Representatives who are passionate about delivering exceptional customer experiences in our retail stores across Ontario from November 16 to…
Added 21 mins ago
TH
Merchandising Execution Associate Part-Time - 7086 Winnipeg Southwest
The Home Depot
Winnipeg, MB
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage
Added 52 mins ago
TH
Merchandising Execution Associate Part-Time - 7058 St. Vital
The Home Depot Canada
Winnipeg, MB
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 1 hour ago
Customer Service Representative
Circle K
Enfield, NS
As a Customer Service Representative, you will enjoy:
Added 1 hour ago
Customer Service Representative
Circle K
Bathurst, NB
As a Customer Service Representative, you will enjoy:
Added 1 hour ago
TH
Merchandising Execution Associate Part-Time - 7245 Regina Northwest
The Home Depot
Regina, SK
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage
Added 1 hour ago
Customer Service Representative
U-Haul
North Vancouver, BC
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a…
Added 1 hour ago
Operations Supervisor
David's Bridal
Edmonton, AB
…sold by them and taking care of them with one of the highest customer service scores in…
Added 1 hour ago
Customer Service Representative
Circle K
Mount Uniacke, NS
As a Customer Service Representative, you will enjoy:
Added 1 hour ago
R&
AML Operations Officer III
Robertson & Company Ltd.
Toronto, ON
- Contract
Added 2 hours ago
CG
Security Guard - Spare - Newmarket
Commissionaires Great Lakes
Newmarket, ON
- Part-time
Added 2 hours ago
M
Bilingual Associate, New Business – Individual
Manulife
Waterloo, ON
- Full-time
Added 2 hours ago
M
Tax Operations Representative
Manulife
Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
The Tax Operation team is seeking a Bilingual Tax Operations Representative to join our dynamic team. The ideal candidate will thrive in a fast-paced environment, possess strong technical…
Added 2 hours ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
Added 3 hours ago
MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
Saskatoon, SK
- $16.5 to $17 CAD / hour
- Part-time
…with Canada and the USA’s top brands, delivering exceptional service that blends agility, experience, and a people-first mindset. Our mission is to provide executional excellence and agile…
Added 3 hours ago
BC
Customer Service Representative - Mississauga Office
Bestax Chartered Accountants
Mississauga, ON
- Full-time
Added 3 hours ago
LA
Automotive Parts Representative
Lordco Auto Parts
Merritt, BC
- $19 to $25 CAD / hour
- Full-time
Added 3 hours ago
U
Route Service Representative - UniFirst Canada
UniFirst
Regina, SK
- Full-time
At UniFirst Canada, we Always Deliver - for our customers and our people. As a Route Service Representative (RSR), you’ll be the face of UniFirst to our customers, building strong…
Added 3 hours ago
Customer Experience Leader
1-800-GOT-JUNK?
AB
Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences.…
Added 4 hours ago
Financial Service Representative
Money Mart
Kelowna, BC
Added 4 hours ago
LH
Assistant Front Office Manager - FT - Chelsea Hotel - Toronto
Langham Hospitality Group
Canada
- Full-time
Added 4 hours ago
Customer Service Agent
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Department/Branch: Community Services, Customer Service
Added 4 hours ago
WC
Outside Sales Representative (Construction) - Peterborough, ON
Wurth Canada
Peterborough, ON
- $55,000 to $75,000 CAD / year
- Full-time
Added 4 hours ago
EC
Customer Service Rep – On-Site (Bilingual: French / English)
Enigma Corporation
Chatham-Kent, ON · Chatham, ON
- Full-time
Join a world-class team in Chatham, as a French Bilingual Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer…

OXARO Inc.

Bilingual Customer Service Representative (CSR)

Ottawa, ON, Canada

Hourly Pay: $18.00/hour, plus benefits · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Hourly Pay: $18.00/hour, plus benefits
Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Location: Ottawa, ON (On-site)

Security Clearance: Reliability (or eligibility to obtain)

Vacancy Status: This posting is for a new vacancy. We are actively hiring for this position.

Hourly Pay: $18.00/hour, plus benefits

About Us

Where people, processes, and technology align – that’s the OXARO effect. We provide customized digital operations and cloud, digital, and organizational transformation consulting services. OXARO focuses exclusively on bringing the Canadian public sector leading tools and technologies while upholding stringent security, privacy, and compliance regulations. OXARO is a joint venture by Raymond Chabot Grant Thornton and Doane Grant Thornton, member firms of Grant Thornton International Ltd., active in some 150 countries worldwide. Based in Ottawa, Ontario, our team of 150+ experts empower the Canadian public service in providing our citizens with dynamic solutions from modern government.

Role

Join a dynamic team where you’ll make a real impact by helping people navigate important programs and services. In this role, you’ll respond to questions via phone, chat, and email, offering clear guidance and friendly support. You’ll assist with forms, explain processes, and ensure every interaction is smooth and professional.

Day-to-Day Responsibilities

Receive and respond to inbound inquiries about government programs by phone, chat, and email.
Provide clear and accurate information about programs to individuals.
Assist people with contract-dependent tasks such as filling out forms and compiling information on their behalf.
Offer professional and empathetic support while guiding inquirers through processes.
Understand and explain details about programs and contracts, using training and support materials supplied by OXARO.
Demonstrate the ability to meet key performance indicators and follow established procedures and policies for communication.
Perform basic data entry tasks as required by specific contracts.
Responsibilities may evolve over time based on future acquired contracts.

What You Bring To The Table

1-2 years of customer service experience.
1-2 years of call center experience is considered a significant asset.
Experienced in using Microsoft Office Suite, with a focus on Excel.
Currently residing in the Ottawa-Gatineau region and holding, or being eligible to obtain, a Government of Canada Reliability clearance.
Excellent verbal and written communication skills in English and French.
High school diploma or equivalent.

Why Join Us?

Make an Impact: Play a key role in modernizing Canada's public sector and see the direct impact of your work on our communities.
Career Growth: As a fast-growing company, we offer significant opportunities for professional development and career advancement.
Collaborative Culture: Join a supportive and collaborative team where your ideas are valued and you can learn from some of the best in the industry.
Challenging Projects: Work on a variety of interesting and complex projects that will keep you engaged and continuously learning.

AI Disclosure: We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed by our recruitment team.

OXARO is committed to fostering an inclusive, equitable and respectful workplace where every individual feels valued and empowered to contribute their best. We believe that diversity drives innovation and strengthens our ability to serve our clients and communities. We are dedicated to ensuring a fair and unbiased recruitment process and welcome applications from members of the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities and members of visible minorities.

Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.

We sincerely thank all applicants for their interest in this opportunity. While we appreciate every application, only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Respond to inquiries about government programs by phone, chat, and email, providing accurate information and empathetic guidance. Assist with forms and contract-dependent tasks, perform basic data entry, and follow established procedures while meeting performance indicators.

Requirements

Requires 1–2 years of customer service experience, strong English and French communication skills, and a high school diploma or equivalent. Applicants must live in the Ottawa-Gatineau region and hold or be eligible to obtain Government of Canada Reliability clearance; call center experience and Microsoft Office, especially Excel, are assets.

Skills

Customer Service
Call Center Support
Verbal Communication
Written Communication
English
French
Microsoft Office
Excel
Inbound Inquiry Handling
Program Information
Form Assistance
Data Entry
KPI Performance
Policy Compliance
Empathetic Support

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Center
Government Programs
Inbound Inquiries
Phone Support
Chat Support
Email Support
Microsoft Office
Excel
Data Entry
Form Assistance
Reliability Clearance
Government of Canada
Key Performance Indicators
Communication Procedures
Privacy Compliance
Public Sector
English
French

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