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Added 23 mins ago
C
Director of Health, Safety & Environment
Clutch
Mississauga, ON
- Full-time
Own the Safety Management System and Health & Safety Policy, with a clear path to certification.
Added 37 mins ago
FH
Registered Nurse, Medicine, Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Full-time
Provides feedback to the Manager/delegate regarding the effectiveness of patient care programs, policy/clinical decision support tools (e.g. clinical pathways, standards, order sets and…
Added 1 hour ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Saskatoon, SK
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 1 hour ago
BV
Talent Acquisition & HR Manager
Big Viking Games
Remote, Canada
- $90,000 to $110,000 CAD / year
- Full-time
- Remote
We are hiring a Talent Acquisition & HR Manager to own hiring end to end and run the day-to-day HR operations that keep our people experience consistent and compliant. You will report to…
Added 2 hours ago
BC
Personal Support Worker - Surgical (B5)
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager Surgical (B5) you will work under the direction and supervision of a regulated healthcare provider. You will be responsible for providing direct quality personal…
Added 2 hours ago
BC
Manager, After Hours Operations
Brant Community Healthcare System
Brantford, ON
- Full-time
The Manager, After Hours Operations acts as a resource to patients, families, physicians, and employees of BCHS by providing consultation in situations where advanced expertise is required.…
Added 2 hours ago
BV
Talent Acquisition & HR Manager
Big Viking Games
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
We are hiring a Talent Acquisition & HR Manager to own hiring end to end and run the day-to-day HR operations that keep our people experience consistent and compliant. You will report to…
Added 3 hours ago
TT
Senior Coordinator, Human Resources
Toronto Tempo
Toronto, ON
- Full-time
Reporting to the Manager, Human Resources, the Senior Coordinator, Human Resources is a strategic, detail-oriented go getter who has experience in finding top talent, building…
Added 3 hours ago
AL
Diabetes Sales Specialist
Abbott Laboratories
ON
- $68,250 to $101,100 CAD / year
- Full-time
…needs and expectations. This position reports to the District…
Added 3 hours ago
Director of Health, Safety & Environment
Clutch Technologies Inc.
Mississauga, ON
Own the Safety Management System and Health & Safety Policy, with a clear path to certification.
Added 3 hours ago
SD
Merchandiser, Hourly Part Time Evening
Shoppers Drug Mart
Port Elgin, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 3 hours ago
CC
Greeting Card Merchandiser
Carlton Cards
Dauphin, MB
- Part-time
…returned product and other tasks as communicated by your Field…
Added 3 hours ago
Sanitation Associate - Royal Canin (Guelph, ON) $3,000 Sign-On Bonus
Mars
Guelph, ON · RGU-Royal Canin, Guelph, Canada
Enforce/Respect the safety rules and the internal policy
Added 4 hours ago
TW
Manager, Treasury Risk
Thrive Wealth Management
Regina, SK
- Full-time
We’re looking for a strategic, collaborative, and proactive leader to come on board as our Manager, Treasury Risk. In this role, you’ll provide leadership and subject matter expertise over…
Added 4 hours ago
TW
Wealth Compliance Officer
Thrive Wealth Management
Regina, SK
- Full-time
Collaborating with the team and proactively identifying and recommending areas of efficiency aligned to policy and procedure.
Added 4 hours ago
HA
Clinical Manager, Inpatient (Permanent, Full-time)
Hawkesbury and District General Hospital
Hawkesbury, ON
- Full-time
The Clinical Manager is responsible for the application and compliance of the high standards respective to his/her sectors by focusing on the application of the policies, procedures and…
Added 4 hours ago
TW
Manager, Dealer Finance Sales
Thrive Wealth Management
Regina, SK
- Full-time
We’re looking for a dynamic, highly motivated, leader to come on board as our Manager, Dealer Finance Sales to help shape the future of Dealer Finance across CU Dealer Finance Corporation…
Added 7 hours ago
Maintenance - Electrician
North American Stamping Group
Woodstock, ON
Performs preventative and predictive maintenance as directed by the maintenance manager
Added 8 hours ago
MF
HR Internship
McConnell Foundation
Montreal, QC
- Temporary
Gather policy acknowledgements and handle confidential information securely.
Added 9 hours ago
P
Processing Manager
Premier
London, ON
- Full-time
We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You'll make sure new business, renewals, endorsements, cancellations, policy issuance,…
Added 9 hours ago
NB
Business Development Manager
National Bank of Canada
London, ON
- Full-time
Being a Business Development Manager means creating strong business relationships with dealers in the Automotive industry.
Added 10 hours ago
Friend and Family
Under Armour
Rocky View, AB
…when visiting Under Armour. This role reports to the Store Manager and is responsible for execution of routine duties to support store…
Added 10 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Canada
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 11 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…administration, onboarding, offboarding, Human Resources operations, policy application, employee experience and…
Added 11 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…

OXARO Inc.

Bilingual Senior Case Manager

Ottawa, ON, Canada

Salary Range: $60,000 - $90,000 annually, plus benefits. · Full-time

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Job details

Pay: Salary Range: $60,000 - $90,000 annually, plus benefits.
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Location: Ottawa, ON (Hybrid/On-site)

Security Clearance: Reliability (or eligibility to obtain)

Vacancy Status: This posting is for a new vacancy. We are actively hiring for this position.

Salary Range: $60,000 - $90,000 annually, plus benefits.

About Us

Where people, processes, and technology align – that’s the OXARO effect. We provide customized digital operations and cloud, digital, and organizational transformation consulting services. OXARO focuses exclusively on bringing the Canadian public sector leading tools and technologies while upholding stringent security, privacy, and compliance regulations. OXARO is a joint venture by Raymond Chabot Grant Thornton and Doane Grant Thornton, member firms of Grant Thornton International Ltd., active in some 150 countries worldwide. Based in Ottawa, Ontario, our team of 150+ experts empower the Canadian public service in providing our citizens with dynamic solutions from modern government.

The Role

OXARO is looking for a Senior Case Manager for one of our programs. This position requires prior case management experience, working knowledge of claims management principles, and technological know-how to support OXARO’s clients. These individuals will provide professional expertise and monitor performance to ensure that objectives are achieved within scheduled timelines.

Day-to-Day Responsibilities:

Communicate with applicants, client members and staff in a compassionate and accurate manner.
Apply adjudication principles related to causation.
Manage the full claims lifecycle, including intake meetings, collection and validation of records and drafting final recommendation reports.
Ensure fair, consistent and data-driven assessments aligned with defined processes and eligibility criteria.
Interpret policies and apply sound judgment throughout the adjudication process.
Provide applicants with program information and case status updates.
Use case management systems to administer cases, maintain notes and manage records.
Deliver high-quality service in both official languages when interacting with applicants and stakeholders.
Participate in meetings with the program funder.
Ensure compliance with company policies, procedures and applicable regulations.
Foster a positive and productive working environment.
Adhere to OXARO’s GREAT values.
Perform other related duties as required.

What You Bring to the Table:

10+ years of experience determining eligibility for complex benefits or services, adjudicating claims or adjusting complex claims involving serious loss within compensation programs.
Strong customer service skills, including experience managing dissatisfied applicants or customers.
Experience with data processing and document management.
Strong interpersonal and communication skills for clear and effective interaction with applicants.
Currently residing in the Ottawa-Gatineau region and holding, or being eligible to obtain, a Government of Canada Reliability or Secret security clearance.
University degree, related certification or formal training in claims adjudication or adjusting.
Bilingual in English and French.

Assets:

Advanced proficiency in Excel, including data analysis and the ability to transform complex datasets into clear, actionable insights and reports that support decision-making.

Why Join Us?

Make an Impact: Play a key role in modernizing Canada's public sector and see the direct impact of your work on our communities.
Career Growth: As a fast-growing company, we offer significant opportunities for professional development and career advancement.
Collaborative Culture: Join a supportive and collaborative team where your ideas are valued and you can learn from some of the best in the industry.
Challenging Projects: Work on a variety of interesting and complex projects that will keep you engaged and continuously learning.

AI Disclosure: We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed by our recruitment team.

OXARO is committed to fostering an inclusive, equitable and respectful workplace where every individual feels valued and empowered to contribute their best. We believe that diversity drives innovation and strengthens our ability to serve our clients and communities. We are dedicated to ensuring a fair and unbiased recruitment process and welcome applications from members of the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities and members of visible minorities.

Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.

We sincerely thank all applicants for their interest in this opportunity. While we appreciate every application, only those selected for an interview will be contacted.

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More about this job

Responsibilities

Manage the full claims lifecycle, from intake and records validation through eligibility assessment and final recommendation reports, applying policies and adjudication principles consistently. Communicate with applicants and stakeholders, maintain case records, provide status updates, and ensure service quality and compliance with program requirements.

Requirements

Requires 10 or more years of experience assessing eligibility for complex benefits or services, adjudicating claims, or adjusting complex claims involving serious loss, along with strong customer service and communication skills. Candidates must be bilingual in English and French, reside in the Ottawa-Gatineau region, hold or be eligible for a Government of Canada Reliability or Secret clearance, and have a university degree, related certification, or formal claims training.

Skills

Case Management
Claims Adjudication
Claims Management
Eligibility Assessment
Causation Analysis
Claims Lifecycle Management
Policy Interpretation
Customer Service
Applicant Communication
Data Processing
Document Management
Records Validation
Report Writing
Case Management Systems
Bilingual Communication
Excel Data Analysis

Visa sponsorship

Not detected in the job text

Keywords

Case Management
Claims Management
Claims Adjudication
Eligibility Criteria
Complex Claims
Compensation Programs
Causation
Claims Lifecycle
Intake Meetings
Records Collection
Records Validation
Recommendation Reports
Policy Interpretation
Data-Driven Assessments
Case Management Systems
Data Processing
Document Management
Customer Service
Applicant Communication
English
French
Government of Canada Reliability Clearance
Secret Security Clearance
Excel
Data Analysis
Reporting
Canadian Public Sector
Privacy Compliance
Regulatory Compliance

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