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Oxford County

Supervisor of Information Technology (IT) Support Services

Woodstock, ON, Canada

Wage range: $49.94/hr - $62.43/hr ($90,890.80– $113,622.60)/Annually · Full-time

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Job details

Pay: Wage range: $49.94/hr - $62.43/hr ($90,890.80– $113,622.60)/Annually
Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Position: Supervisor of Information Technology (IT) Support Services

Competition number: 2026-79

Location: Human Resources & Corporate Services

Employment Status: Permanent Full-time

Reporting to: Manager of Information Technology

Union affiliation: Non-union

Wage range: $49.94/hr - $62.43/hr ($90,890.80– $113,622.60)/Annually

Hours of work 35/Week

Vacancy Reason: Existing Vacancy

WHAT WE OFFER:

Comprehensive health and dental benefits plan effective immediately
OMERS defined benefit pension plan effective immediately
Employee and Family Assistance Plan available
Competitive Vacation and Sick Leave policies
Professional development and tuition reimbursement opportunities
Flexible Work Arrangements, including occasional hybrid work

POSITION SUMMARY

As a member of the Information Technology (IT) Team, the Supervisor of Information Technology (IT) Support Services oversees the day-to-day operations of the IT Support Services Team within Oxford County and has four direct reports. This position is responsible for maintaining IT Support Service operations, ensuring timely resolutions for support requests, and providing next level support for all required sites.

QUALIFICATIONS:

Post-secondary education in Computer Science and Information Technology or related discipline.
Demonstrated experience leading a team and providing front line customer service.
Demonstrated senior level experience supporting Microsoft desktop operating systems and productivity suites.
Experience supporting Microsoft 365 environments, including user onboarding/offboarding activities.
Demonstrated working knowledge of networking technologies.
Strong troubleshooting and analytical skills.
Excellent written and verbal communication skills.
Able to take initiative and work independently.
Time management skills, including prioritization of tasks, scheduling, and goal setting.
Experience supporting Macintosh computers (laptops/workstations) (asset).
Recent experience administering Microsoft-based servers in a corporate environment (asset).
Experience with budget development is preferred.
Information Technology Infrastructure Library (ITIL) certification (asset).
Knowledge of relevant trends, best practices and legislation and regulations.
Valid Ontario drivers’ license required.
An acceptable Criminal Record Check will be required.

POSTING DATE: Monday, October 5, 2026

CLOSING DATE: Monday, October 19, 2026, 2026, by 4pm

TO APPLY:

Interested persons may submit their cover letter & resumes for posted positions in a Word or PDF format by email to hr@oxfordcounty.ca. Please note that we only accept electronic resumes in response to a posted competition. Please include the position title and competition number in the subject line of your email.Please note: we do not keep resumes on file. As mentioned above, experience leading a team is a requirement of this role.

Please be sure to include your supervisory experience in your application. Please note there may be a practical/technical assessment required as part of the recruitment process for this position.

Oxford County is committed to fostering diversity, equity, and inclusion throughout the Corporation. Oxford County promotes representational and employment equity to represent and serve our communities well. Oxford County is an equal opportunity employer and welcomes applications from all qualified individuals, including women, racialized persons, Indigenous people, persons with disabilities, and other equity-seeking groups. Studies have shown that women and minorities are less likely to apply for posted vacancies unless they meet every single qualification. Oxford County is dedicated to building a diverse and inclusive workplace and encourages you to apply If you’re excited about this role. You may be the right candidate even if your experience doesn’t align perfectly with every qualification in the job description. Oxford County is committed to fostering an accessible and equitable recruitment process for all applicants. The County will attempt to provide reasonable accommodations to ensure the applicant’s full participation if requested. In accordance with the Municipal Freedom of Information and Protection of Privacy Act, resumes are only accepted in response to advertised vacancies and will be used for the purposes of determining eligibility for employment only. We appreciate all resumes, but only those selected for interviews will be contacted. If you require any document in an accessible format, contact us via email, in person, by telephone, or in writing using the contact information above. Oxford County supports and encourages flexibility in work scheduling and location when possible, practical, and when it does not compromise our ability to deliver exceptional services to our citizens.

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More about this job

Responsibilities

Oversee the day-to-day operations of Oxford County’s IT Support Services Team, including supervising four direct reports and maintaining support service operations. Ensure timely resolution of support requests and provide next-level IT support across required sites.

Requirements

Requires post-secondary education in computer science, information technology, or a related discipline, along with demonstrated team leadership, front-line customer service, and senior-level support experience with Microsoft desktop systems and productivity suites. Candidates should have Microsoft 365 and networking knowledge, strong troubleshooting and communication skills, and a valid Ontario driver’s license; an acceptable criminal record check is required.

Skills

Team Leadership
Customer Service
Microsoft Desktop Operating Systems
Microsoft Productivity Suites
Microsoft 365
User Onboarding And Offboarding
Networking
Troubleshooting
Analytical Skills
Written Communication
Verbal Communication
Time Management
Task Prioritization
Macintosh Support
Microsoft Server Administration
Budget Development

Benefits

Health And Dental Benefits
Defined Benefit Pension Plan
Employee And Family Assistance Plan
Competitive Vacation And Sick Leave
Professional Development
Tuition Reimbursement
Flexible Work Arrangements

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
IT Support Services
Computer Science
Microsoft Desktop Operating Systems
Microsoft Productivity Suites
Microsoft 365
User Onboarding
User Offboarding
Networking Technologies
Troubleshooting
Analytical Skills
Macintosh Computers
Microsoft-Based Servers
Budget Development
ITIL
Team Leadership
Customer Service
Support Request Resolution
IT Operations
Ontario Driver’s License
Criminal Record Check
Government Administration
IT Services

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