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Added 8 mins ago
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Oxford Learning Stoney Creek

Client Experience Coordinator

Cambridge, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Careers > Client Experience Coordinator

Client Experience Coordinator

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Oxford Learning Cambridge

Cambridge, Ontario

Posted On: October 01, 2026

Employment Type: Full time

Pay: $20.00 to $23.00 per hour

Client Experience Coordinator

Oxford Learning Cambridge

Are you passionate about working with children and families? Do you have exceptional customer service skills and enjoy creating positive experiences for others? Are you highly organized, energetic, and looking for an opportunity to grow within a thriving educational environment?

Oxford Learning Cambridge is seeking a Client Experience Coordinator to join our team. This unique role combines family relations, educational support, administration, and early learning instruction. The ideal candidate enjoys building relationships with parents, supporting young learners, and helping create an engaging and welcoming learning environment.

This position is currently full-time, with opportunities for increased responsibilities and growth into a full-time leadership role as the centre continues to expand.

Position Details

This role is in-person. Applicants must be able to commute to our Cambridge location. This is not an online position. Relocation packages are not available. Vulnerable Sector Screening is required.

Hours will primarily be scheduled during afternoons, evenings, and Saturdays.

Responsibilities

As the Client Experience, you will play an important role in supporting students, parents, teachers, and centre operations.

Responsibilities Include

Welcoming families and providing an exceptional customer service experience
Responding to inquiries and helping families understand Oxford Learning programs
Supporting student enrolment and onboarding processes
Organizing schedules for students, teachers, and assessments
Maintaining student records and administrative tasks
Assisting with parent communication and follow-up
Helping coordinate student assessments and learning programs
Maintaining a positive, professional, and organized centre environment
Supporting community outreach initiatives, events, and local partnerships
Teaching and supporting students in our Little Readers and early learning programs
Working directly with children ages 3–12 using Oxford Learning’s proprietary materials and methodology
Teaching foundational literacy skills including phonics, letter recognition, vocabulary, reading readiness, and fine motor development
Completing student communication updates and lesson notes
Supporting centre staff and contributing to a collaborative team culture
Ensuring Oxford Learning philosophies and standards are maintained throughout the centre

Qualifications

Education

Diploma or degree in Early Childhood Education, Child and Youth Care, Education, Social Sciences, or a related field preferred
University students in their final years of study may be considered
Registered Early Childhood Educator (RECE) designation is an asset
Teaching certification is an asset

Experience

Experience working with children in an educational, childcare, tutoring, or recreational setting
Strong customer service and relationship-building skills
Experience working with parents and families
Strong organizational and multitasking abilities
Comfortable learning new software and computer systems
Experience with scheduling, administration, or office coordination is an asset
Experience in sales, enrolment, or client-facing roles is an asset
Strong verbal and written communication skills
Ability to work independently while contributing positively to a team environment

What We’re Looking For

The ideal candidate is:

Warm, welcoming, and approachable
Passionate about helping children succeed
Highly organized and detail-oriented
Confident communicating with parents and families
Comfortable balancing administrative responsibilities with hands-on student interaction
Reliable, professional, and eager to learn
Interested in growing into a larger leadership role over time

Smiles, High-Fives & Happy Students

In this role, you will make a meaningful difference in the lives of students and families every day. Helping children build confidence and develop lifelong learning skills is incredibly rewarding.

Additional Benefits Include

Fun staff events
Ongoing training and professional development
Frequent coaching and feedback
Opportunities for advancement and career growth
Hands-on experience in education and leadership
Supportive and collaborative team environment

Job Type: Full-Time

Salary: $20 - $23 / hour

Schedule

Monday to Thursday 11am-8:30pm
Saturday mornings 9am-12pm
Additional hours available based on centre needs and growth

About Oxford Learning

Oxford Learning is a Canadian supplemental education provider helping students achieve academic success since 1984. Using the science of cognitive learning, Oxford Learning helps students of all ages build stronger learning skills they can rely on for life.

Apply now!

Oxford Learning Cambridge

800 Franklin Blvd., Cambridge, ON

Applicants must reside in or within a short commute of the Cambridge area.

We thank all applicants for their interest in joining the team at Oxford Learning Cambridge; however, only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Welcome families, respond to inquiries, support enrollment and onboarding, coordinate schedules and assessments, maintain student records, and assist with parent communication and centre operations. Teach and support children ages 3–12 in early learning and literacy programs, while contributing to community outreach and a positive, organized team environment.

Requirements

A diploma or degree in Early Childhood Education, Child and Youth Care, Education, Social Sciences, or a related field is preferred; final-year university students may also be considered. Candidates should have experience working with children, strong customer service and communication skills, organizational ability, and comfort balancing administrative work with direct student support; RECE designation and teaching certification are assets.

Skills

Customer Service
Family Relations
Parent Communication
Early Learning Instruction
Literacy Instruction
Student Enrollment
Scheduling
Administrative Coordination
Student Record Management
Organization
Multitasking
Verbal Communication
Written Communication
Relationship Building
Teamwork
Community Outreach

Benefits

Staff Events
Ongoing Training
Professional Development
Coaching And Feedback
Advancement Opportunities
Career Growth
Hands-On Education And Leadership Experience
Supportive And Collaborative Team Environment

Visa sponsorship

Not detected in the job text

Keywords

Early Childhood Education
Child And Youth Care
Education
Social Sciences
Registered Early Childhood Educator
Teaching Certification
Customer Service
Family Relations
Student Enrollment
Student Onboarding
Scheduling
Student Assessments
Administrative Coordination
Student Records
Parent Communication
Early Learning
Literacy Instruction
Phonics
Letter Recognition
Vocabulary
Reading Readiness
Fine Motor Development
Oxford Learning Methodology
Learning Programs
Community Outreach
Client Relations
Office Coordination
Educational Support

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